The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Everything was great…Flight Attendants were specially friendly and helpful.
Even after a delay, getting off the ground, thanks for keeping me safe, the airline made certain that my connecting flight was rebooked to get me to my final destination. It was actually rebooked twice, and my luggage still managed to meet me. The airline gave me a credit for food and beverage to be used at the airport vendors, regretfully, the credit did not transfer to my final boarding pass. Oh, well…
Luggage transfer in Chicago was not performed in time. I received my luggage at my destination two days later.
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
Food should be provided according to the passengers selection. In flight entertainment system must be updated with latest devices and applications. Proper over head headset must be provided rather than providing cheaper ones.
Very organized check in and boarding experience. Good crew very helpfull.
Deplaning at Frankfurt required ck=limbing steep stairs with no provision for escalator or elevator.
Flight comfort was good. However, due to delayed flight, waiting was too much while boarding. Moreover, food choices can be improved as well.
Flights on time, planes up to date with clean toilets, comfortable seats and working IFE. Helpful Lufthansa staff. Food was good, but can always be better, esp vegan and vegetarian food loaded from the USA. Overall great experience.
We were on a new plane with Lufthansa and everything was clean and seats were comfortable. Staff was courteous and food was good. The only airline that still provides real silverware and not plastic.
