Find cheap flights from District of Columbia to China

Find cheap flights from District of Columbia to China

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Boston (BOS)
China
Fri 12/4
Fri 12/11
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Top 5 airlines serving from District of Columbia to China

Scores according to KAYAK customer reviews

7.9
Turkish Airlines
Overall score based on 22,955 reviews
7.8
Boarding
7.8
Comfort
8.2
Crew
8.0
Entertainment
7.9
Food
Airline reviews

Pros: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."

Pros: "I liked the food and the staff were very friendly"

Pros: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Cons: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."

Pros: "Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time."
Cons: "Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell."

Cons: "Very small space"

Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"

Cons: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."

Pros: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"

Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"

Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."

Pros: "Great service, polite."
Cons: "A bit slow serving food."

Pros: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Cons: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."

Pros: "Everything"

Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."

Pros: "The staff were attentive to the passengers."
Cons: "The food needs to be warmer."

Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."

Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."

Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."

Cons: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."

Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."

Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."

Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"

Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."

Pros: "I liked everything"

Pros: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Cons: "They didn't have any child-sized headphones available for my daughter."

Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."

Pros: "Service was outstanding!"
Cons: "I have no complaints!"

Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"

Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Cons: "Nothing."

Pros: "The planes were clean and staff really helpful. The actual flights were great."
Cons: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."

Cons: "Bathroom very dirty with odors!"

Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."

Pros: "Food was good. Service was excellent."
Cons: "Nothing."

Pros: "Excellent flight experience"
Cons: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"

Cons: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."

Pros: "Food was great as well as entertaiment."
Cons: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."

Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."

Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."

Pros: "Care and attention the flight attendance showed."

Pros: "The crew and food were excellent! Movie choices were plentiful!"
Cons: "Travelling with my 70yr old mother.. Man sitting in front of her would recline and his head was practically in her lap. Neither of our seats reclined so it was upward bound only for almost 11hrs."

Pros: "Comfortable. Excellent service"

Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"

Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."

Cons: "Seating was terrible. My seat was broken."

Pros: "The in-flight service to Istanbul was good."
Cons: "Once we landed at Istanbul the wheelchair service was very poor. The person in-charge was rude,did not care to provide ride to bathroom or to buy water, There was no water or bathroom nearby. The flight to Amman was cancelled/delayed. First we were told it was cancelled and would be put up in a hotel, but on the way the wheelchair driver was asked to return to office and drop us at a gate. At this gate the departure time kept changing every hour or so without any plane at the gate, or staff. This lasted till next day about 3 PM. For this long period There was no water. The was no assistance to bathroom or food or water. All the passangers were upset. They organized and went to talk to the Airline personnel. They returned frustrated since none of the Airline staff knew anything."

Pros: "Once on board, the service is very good!"
Cons: "Very long lines and long waiting time to check in."

Pros: "Noting"
Cons: "Firs they told me there is a fligth at 11:15 pm and when i get to the airport they delay the fligth to next day morning with out notice when i call customer cervice i ask for a hotel they just dont care and they have no suggestion"

Pros: "Everything was very good"

Pros: "Food was pretty good and the inflight movie selection was robust."
Cons: "Flight was canceled due to weather but the cancelation wasn't communicated until I actually arrived at the airport. This isn't customary. Most airlines inform travelers ahead of time. Rescheduling the flight took two days and multiple calls to their customer service number which wasn't receiving calls for a full 24hrs due to call volume. Was finally placed on a new flight but the flight had a 24hr layover in Istanbul (my previous flight didn't), forcing me to pay out of pocket for food and lodging in Turkey."

Pros: "The crew was friendly and respectful."
Cons: "I wasn’t able to get my TV device to function properly"

Pros: "They were nice"
Cons: "They were good"

Pros: "Service was very good, flight was very smooth"

Pros: "The in flight crew was great"
Cons: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."

Pros: "The crew was super friendly and caring. The food was great. Very enjoyable trip!!"

Pros: "On time"
Cons: "The food, kids friendly"

Pros: "Food"
Cons: "Crew very rude unlikely Lufthansa"

Pros: "Comfortable"
Cons: "Food"

Pros: "On time all the time"
Cons: "Food getting worse year after year."

Pros: "they were on-time and we got from IAD to FRA in one piece."
Cons: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."

Cons: "Lost my luggage ., not happy"

Cons: "bad weather, not your fault"

Pros: "All round excellent services. Food is good, but I wish but I wished More chooses or selection."

Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"

Cons: "We were traveling 2 adults with 2 and 6 year olds. We were all seated on different rows and seats. We tried to fix it at the gate and we were given 2 seats next to each other and 2 behind each other...please train your staff to seat families together!!!"

Pros: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Cons: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."

Pros: "Selection of wine"
Cons: "The flight was delayed from Washington DC and from Frankfurt"

Pros: "Customer service friendly and attentive!"

Pros: "Smooth flight"

Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."

Pros: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Cons: "The seats were very uncomfortable for such a long flight. Simply terrible."

Pros: "Efficient and well-run operation. Professional and attentive flight crew."
Cons: "Extremely loud engine noise in Economy Cabin. Concern on impact on hearing during transatlatic flight. Crampt seating."

Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"

Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"

Pros: "Crew carried out their jobs very professionally Entertainment selection was good"
Cons: "Lack of personal seating space"

Pros: "Lufthansa always does an excellent job."

Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."

Cons: "No vegan food"

Pros: "Food was actually pretty good, and was plentiful. Comfortable seating."
Cons: "I don't think my tv worked."

Pros: "The flight was delayed two hours. I flew them 10 years ago and thought their seervice rivaled the Asian airlines. Now their service and seat comfort is near the cellar dwellars. The premium coach seat I paid extra for was the narrowest coach seat I have ever had the misfortune to sit in. I am a small man. 5'*8" 165lbs. The normal sized man next to me and I had to sit with our elbows pinned to our ribs. Eight hours of hell. I also had a totally irritating woman from syria behind me. She pushed and banged on my seat back the entire 8 hours. She had to have her loud mouth yapping most of the flight. That was the worse experience I have had flying. Also the attendents didnt care about me. I had to ask for tea. Had to ask three times as they were waalking off"
Cons: "The flight was delayed 2 hours. The seat was tiny , cramped and uncomfortable. I travel a lot. This is the first negative review I have written in 55 years of flying."

Cons: "flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france."

Pros: "On time!!!!"

Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."

Pros: "The flight attendants were very friendly and attentive. The flight was very smooth."
Cons: "My seat back was not easy to keep in the reclining position."

Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."

Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"

Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."

Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."

Pros: "Great service, food, crew."
Cons: "Seats too small, very uncomfortable."

Pros: "We purchase extra leg room seats which turned out not to be available. The crew understood our frustration and upgraded us to premium economy. Many thanks!"

Pros: "I love the crew, the seats, the food was wonderful and the flight was the smoothest ever. Thanks"

Pros: "Boarding was again easy, directions were clear as to where I should sit. My only trouble with the crew was that announcements were sometimes too quiet to hear at all, which I hardly cared about anyway (seat belts, please). The movie selection was unexpectedly good, as was the music section. Books were meh."
Cons: "I was not comfortable after about four hours, my biggest problem being I had already been riding in an airplane for a total of six hours that day. Food was fine, but came with salt, which was nice. I don't expect a four course meal on an airplane, but I didn't eat with gusto. The headphones provided were lousy, but I just plugged in my own set."

Pros: "Flight not too crowded. Check in allowed us to switch seats to maximize space."
Cons: "Food was just so-so."

Pros: "Lufthansa's newest 747-8 airliner was quite the treat for international flight. 100% LED lights with subtle purple-blue mood lighting overnight looks pretty and mimics Virgin's design. Dozens of movies to choose from in addition to many more entertainmrnent options in the widescreen touchscreens. And actual silverware for food, even in economy. The addition of Premier Economy (wider and longer seats) copies the design from United's Economy Plus, at the expense of regular economy's legroom (I believe). Note: if you have noise canceling earphones or headphones like myself, get the 2-jack airline adapter. Lufthansa uses the proprietary dual-jack, at least in economy."
Cons: "Pasta dinner only had 1/8 piece tomato. Stick to the chicken."

Pros: "great service, food, and crew"
Cons: "Absolutly no negatives"

Pros: "The entertainment was pretty good, the comfort okay and the crew was average."
Cons: "they messed the boarding and had us take off 4 hours late, after changing boarding gates 3 times... I missed my connecting train, and had to by another ticket full price..."

Pros: "Liked the toilets downstairs. Good selection of entertainment. Pleasant crew."
Cons: "When I checked in I was told that I could take my suitcase, which is a carry-on size suitcase, on board. While boarding I was made to check it as luggage and told it was to big and too heavy even though it weighed 12kg."

Pros: "in flight service is great, lounges are excellent, and personnel are well trained and courteous"
Cons: "that I couldn't bring my kids into the lounge"

Pros: "On time, friendly crew, comfortable seat, smooth flight, good food!"
Cons: "All good."

Cons: "The staff in the check in was not sure if i need a visa to enter Europe, viena and Frankfurt and i really explained that Albania is in shengen and we do have bio metric passport but they need to verify which took around 15-20minutes waiting there."

Pros: "Good seat in preferred section (paid for at reservation)"

Cons: "My wifi was not working for the entire trip!"

Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"

Cons: "AC would always delay"

Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."

Pros: "LITERALLY NOTHING Trashiest airline in the world"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"

Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."

Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."

Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."

Cons: "This flight was operated by United Airlines, a code-shared flight."

Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"

Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."

Pros: "Good meals and services with beverages"
Cons: "None"

Pros: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Cons: "No complimentary snack on a five-hour flight. Food was available for fee. Entertainment movie/TV programming was limited (not live television)."

Pros: "Excellent service in business class: attentive, cordial, not intrusive."

Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."

Pros: "NOTHING"
Cons: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."

Pros: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Cons: "Not enough bathrooms on this plane, constant line for bathroom."

Pros: "Lots of movies and tv shows to pick from. Didn't need to bring snacks. Served food several times."

Pros: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Cons: "I didn't like the amount and selection of food."

Pros: "Inexpensive, got me where I needed to go."
Cons: "All food and headphones cost extra on a 6 hour international flight."

Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."

Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."

Pros: "service, friendly attendants, amenities"

Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Pros: "The crew was especially friendly and helpful."

Pros: "fast and easy boarding, spacious"
Cons: "No food offered, staff not approachable"

Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."

Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."

Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."

Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"

Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"

Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."

Pros: "Great boarding options...Zone 2. I love that."
Cons: "No issues on this flight....took a bit long to board, but overall it was fine. Nice crew. Your entertainment system suck!"

Cons: "The flight from Toronto to Washington DC was delayed for more than 3 hours and there was not even a drink offered for the inconvenience."

Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."

Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."

Pros: "The service was good"
Cons: "There was no entertainment."

Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"

Pros: "The food was good"
Cons: "I was put in overbooking, and was concerned about not being able to get on the flight. Everything worked out fine in the end, but still did not appreciate this. Given the risk of not being able to board, I will likely not use this airline in the future."

Pros: "Left on time"
Cons: "Didn't pick up dinner trays, when they passed out breakfast, one lady didn't bother to hand out the napkin or the bottle of water to people, while the lady going down the other aisle did. Greasy pice of cake and no napkin, and a red eye flight and no water? I saw them on the cart, I guess it was just too much work to hand them out!!!"

Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."

Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."

Pros: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"

Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"

Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."

Cons: "map was broken halfway into flight"

Pros: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Cons: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."

Pros: "chairs a little bigger"
Cons: "the staff are indifferent to a point of being rude. The food is dismal and their cost cutting measures really reflect how bad it has become. It functions like a budget airline now. Try to learn a thing or two from the airlines like Cathay Pacific, Singapore airlines and Qatar airlines."

Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"

Pros: "The seats declined more than most airlines"
Cons: "A 4 hour delay for an 11 hour plus flight? They could have let us off the plane and if not at least been more pleasant. Flight attendants were rude. Worst airline AND flight I have experienced in my entire life."

Pros: "Crew was great, flight was great."
Cons: "Not Delayed My Luggage."

Pros: "Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient."

Pros: "Flight, airplane, crews were Better than expected"

Pros: "nothing"
Cons: "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."

Pros: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
Cons: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."

Pros: "The crew was very polite and accommodating. The food was OK."
Cons: "The seat comfort was not so good - not much room and not soft. The WiFi did not work."

Cons: "It was great compare to other China airlines."

Pros: "Flight from Honolulu to Shanghai was great. Then problem on the transfer, we missed flight"
Cons: "We recd a text that said flight was delayed 35 minutes. We got to gate to find it wasn’t delayed. We were there at gage 45 min before the plane left but they said we were late, it was due to the text."

Cons: "They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day"

Pros: "Hospitality"

Cons: "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."

Pros: "Average floght"
Cons: "Food"

Pros: "Like the extra legroom seated in an exit row."

Pros: "Really glad I took advantage of the private car service to and from JFK, it was nice to be picked up in an Escalade. Check in was a breeze. The Air France lounge at JFK was very nice, it was a great way to start our vacation at the airport with some light snacks and champagne. Seats on the plane were very comfortable in business class. Entertainment was a nice mix of Western and Eastern options, theninitial dinner meal was great."
Cons: "Fight attendants were just ok, they weren’t rude, but did not go above and beyond to make the flight special, there was constant smell of cigarette smoke, even though the flight was supposed to be non-smoking."

Pros: "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
Cons: "The seats weren't the most comfortable and the food was normal flight food."

Pros: "The crew was friendly. Seats were small."
Cons: "Food could be better. Website slow - sometimes unresponsive."

Pros: "the pleasantries"
Cons: "the unpleasantries"

Cons: "flight attendants not friendly"

Pros: "No delay and arrived on time"
Cons: "Connecting flight took too long"

Pros: "Price. On time. Good food."
Cons: "Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai"

Pros: "we were on time and it was cheap-ish"
Cons: "customer service is non-existent, crew speaks poor english, seats are kid-size and so are meal servings, entertainment sound system was awful, and transit hotel staff was unhelpful/rude"

Cons: "No one to assist my friends enter the plane. No one to help with hauling minor carryon baggage up the outdoor staircase. Very difficult and no offer at all for anyone in a party of six to help. No lift and no one offered assistance in business class to help at all.once on the plane service was outstanding. Passengers in 70s and 80’s and no knowledge of the need to to climb stairs and without any assistance. Attendants watched the elderly struggle."

Pros: "Entertainment"
Cons: "Personal attitude was very poor. Too cold on plane. Food smelled horrible. Operation of PA system on plane was left on for extended periods of time cutting off the movie. The plane didn’t have enough customs forms. Delayed. Too much to list."

Pros: "Heard through different outlets about this airline and they were positive. But I had an EXCELLENT, Beyond Expectations experience with China Eastern. Super Friendly service, great food (all be it airplane food), and even a comfortable seat in Economy. I'm so positive on my experience with China Eastern that I will always fly with them when I make a trip to China."

Cons: "Same in-flight movies as the west-bound flights. Crew has very limited English skills."

Pros: "Attendants tried to make a 10+ hour flight as comfortable as possible"
Cons: "N/A"

Pros: "Nice crew and care of passengers."
Cons: "I fly internationally often, and this was my first experienceb with China Eastern Airlines. Unlike other airlines, I was surprised the flight was limited on quantities of red wine, which I admit I have two or three glasses to help me sleep on the flight. This flight I was allowed only one with the first meal service, and was told there was no more available. Otherwise the meals, service and responsiveness by the crew to passenger needs was top rating. Thank you for your services. Keith Schultz"

Cons: "The flight was delayed several hours which made me miss connecting flight. Since the next flight was not China Eastern, I had to buy a new ticket to get to destination."

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing. Absolutely nothing."
Cons: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."

Pros: "Fast boarding Excellent confort of my emergency exit raw seat"
Cons: "Flight attendants barely speak English The food is terrible and unhealthy My seat monitor did not work"

Pros: "It was on time"
Cons: "One of the flight attendants claimed the milk in the beverage area was his, that he paid for it, and the only option was the dry powdered kind. I just wanted some for my coffee. Oddly the milk was not branded, it was clearly provided by the airline for the passengers. Another flight attendant gave me some from a carton with the same appearance. I assume the other guy steals it and sells it in China when he gets home."

Cons: "The service on the plane"

Pros: "Nothing"
Cons: "Don't plan on being able to use any of your electronics on board the aircraft. Terrible in flight entertainment from the American funniest home video days that you watch on a community 12 inch monitor from down the aisle."

Cons: "no comments"

Pros: "The legroom is better than on United."
Cons: "The meal from HK to Shanghai made me sick to my stomach. And all the food was bad."

Pros: "Respectful crew Decent food"
Cons: "- Terrible Wifi - Staff is cold - Older planes - Little Space - A real downgrade if you've flown ANA before."

Pros: "7 repeated announcements of delay. Flight was supposed to leave at 415 pm, but did not until 9:20 pm. Light rain, no ATC delay in Shanghai, Waiting area is away from the main corridor, with no restaurants and toilets, so it's a hassle climing up and down the stairs."

Pros: "cheap price, unforgettable vacation"
Cons: "I cannot complain, but wish I reserved the window seats on thelong flight back. (my fault though)."

Pros: "Getting out of Shanghai, after having to pay for flights, we had already paid for"
Cons: "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"

Pros: "There was No WiFi so I was great full that there was at least some movies and television show's to keep me entertained on my 20 hour flight."
Cons: "We boarded the plane on time around 11am only to sit on the tarmac for over 4 hours!! It was a nightmare knowing that we were stuck on that plane for 20 hours! 2 of your flight attendense split on me. One being coke and one being water which made my 20 hour flight very uncomfortable on two occasions. The food was good awful. There were no alcoholic beverages or coffee for that matter."

Pros: "The crew seem to be very nice people. There are making the best out of a bad situation."
Cons: "Where to begin? The plane had no modern entertainment systems. There were no televisions for individuals. The group TV played some terrible just for fun TV show. It's a rip off candid camera. The food was mediocre at best. Nothing more discouraging me being given a kiddie cup for your soft drink. No opportunity to ask for a can, they use liter size bottles. The check and the clerk of shirred me that I was receiving an extra long legroom seat. It was not. Only due to the fact the flight was 70% full was I able to move to a exit aisle seat with long legroom. Then I was seated next to a young man who proceeded to belch the whole flight. I guess that's a cultural thing. Just part of the aura of China Eastern."

Pros: "I loved the airplane! Half the flight attendants were super nice while half was just emotionless."
Cons: "Food was absolutely disgusting and entertainment was okay. However, I don't understand why no electronic devices are allowed during flight. No cell phones and no laptops? Can someone please explain why?"

Cons: "Flight was delayed two hours"

Pros: "Great value. Fully flat bed in business class for Dubai - Melbourne return with stops in Kunming and Shanghai very comfortable with a 2/2/2 arrangement. Long transits in Shanghai allowed a quick visit into this dynamic city. Airports at Kunming and Shanghai are modern, efficient. Short term visa on arrival for transit passengers works well. I will definitely fly them again."
Cons: "Staff were great but not quietest Cathay/ Emirates level but they really tried hard. I am sure they will get there soon. Wine list was limited and the white wine was warm - though to be fair this is sometimes the case on Qatar Airways too."

Pros: "The boarding process was very efficient and the flight attendants were very friendly and accommodating as I do not speak Chinese. The flight was on time and had a smooth take off and landing."
Cons: "Not the airline's fault but I was seated with a young child next to me (I was in a window seat) and another young child in front of me. The two kids spent the entire flight jumping around in the seats playing and talking over me. For a short flight it was bearable but on a longer flight would have been very annoying. The flight crew did very little to get them to sit or stop yelling during the flight."

Pros: "The crew did a good job."
Cons: "It didn't help that the flight was delayed almost 4 hours and we sat on the tarmac the whole time. The food wasn't very good, I was thirsty much of the time. The seats were very crowded and uncomfortable. Very limited selection of movies and you couldn't hear them anyway with the headphones provided."

Pros: "The plane was very nice with large on demand tvs for each coach seat."
Cons: "The food was vile, even by airline standards, stewardesses weren't particularly friendly, beer was served warm. And lastly, for God knows what reason, you can't use your phone for the entire 14 hour flight, even in airplane mode."

Pros: "Plane was newer than expected. All in all, fine for a cross-Pacific flight."
Cons: "But they made me throw away an unopened drink I bought in the terminal before they'd let me board. Then they barely offered drinks at all...about 4 half cups of water over 14 hrs (including 4 hrs on the tarmac for a weather delay). Especially given I was coming down with a cold, made for an uncomfortable flight."

Pros: "I found the seats to be very comfortable"

Cons: "Touch screens don’t work very well."

Pros: "Crew are okay. Lucky, there wasn’t that many people on the plane."
Cons: "Rest room need clean more and food wasn’t that good."

Pros: "seat upgrade"
Cons: "food quality"

Pros: "The food was good."
Cons: "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."

Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."

Pros: "Great food"
Cons: "Staff were nice but not friendly. Poor entertainment choices. Chairs were average comfort, could have been better. Worst part was that in a fourteen hour flight they only des us twice. First time I’ve gotten off an international flight hungry. And very limited wine. Only available once or twice during the flight"

Cons: "I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!"

Pros: "For a long and filled flight it was comfortable"
Cons: "Stewardess was somewhat rude and uncaring"

Pros: "Service, food, entertainment, flight experience"

Pros: "Crew was helpful and polite"
Cons: "Food was terrible compared to other airlines in the region and the entertainment options were limited."

Pros: "Free booze."
Cons: "Temperature was too hot, food was bad, excessive flight notifications kept me awake and the landing preparatipn started an hour before landing. The landing was extremely rough and unsafe."

Cons: "One of the suitcases was completely wet. One more suitcase ripped, we only noticed once we got to the airport, and when we called the customer service, they said to go back to the airport. The service was really terrible, the staff was really rude."

Pros: "Well..I had seat to sit on"
Cons: "Horrible food..imagine 14 hrs flight with no good food"

Pros: "I like the food. The trip overall very nice"
Cons: "Nothing I don’t like. So far we’ll regarded except in China they don’t speak good English"

Cons: "FLIGHT DELAY FROM USA TO BEIJING AND BEIJING TO HCM."

Pros: "Friendly staff, great price"
Cons: "No Wi-Fi on plane"

Pros: "Level of Service"

Pros: "Smooth, right on time, good food."

Cons: "Our luggage was delayed and we didn't have clean clothes for the first day."

Pros: "Great service"
Cons: "Luggage did not arrive for 2 days from Beijing"

Pros: "Enjoyed all that I’ve come to expect from air travel for the most part- in headrest entertainment (movies/games/flight track), decently good food (two full meals in the 14 hr trip), and pleasant crew with timely departure and arrival."
Cons: "The seat cushion is a bit hard after extended seating, with a few bumps that show themselves over time. Not terrible though, but definitely could be packed to be more comfortable for the longer hauls."

Pros: "boarding on time! departing on time! ..."
Cons: "no free Christmas gift"

Pros: "The service is overall good"
Cons: "The booking with Air China and flying with United is confusing."

Cons: "Bad audio quality on entertainment system. Poor communication and food service. No way to call airlines beforehand for arranging special meal."

Pros: "Selection of entertainment. Regular beverage service. Nice staff."
Cons: "Food selection."

Pros: "I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency."
Cons: "They don't honor seat selection when booking but attendant at gate helped and was very understanding."

Pros: "They overcharged, customer support unreliable and bad service!"
Cons: "They overcharged, customer support unreliable and bad service!"

Pros: "The flight attendants were great, stylish and they took their job seriously. The food was good compared to other airlines. Overall we had a very goos experience."

Pros: "The flight was fast"

Pros: "Timeliness of the flight, good decent meals and most important, best and cheapest fare."
Cons: "No leg room, crappy toilets, rush between changing flights, as there was very little changing time"

Cons: "very inconvinient"

Pros: "Nice plane"
Cons: "Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems."

Pros: "I like it most that we don’t need to get the luggage out in Beijing or get the boarding pass again in Beijing. It’s very convenient."
Cons: "There was a delay of the connection flight and for half an hour, we were told flight time is TBD. I’d expect at least an estimate of the new boarding time."

Pros: "They took good care of me even when I got to drunk"
Cons: "The flight was way too long but there's nothing they could do about that lol"

Pros: "Fare was low."
Cons: "They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash."

Pros: "Food"

Pros: "Food, blanket, movies on board"
Cons: "The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first"

Cons: "It took 30 minutes to take a bus from where we were parked to the terminal another 40 minutes to get through security when we finally made it to the next gate to connecting flight they had closed the gate. After all the work to get a temporary visa so we could get our bags and check back in our next flight was with Philippine airlines"

Cons: "Food was bland. Very limited flight entertainment selection. Flight attendants are extremely rude."

Pros: "I didn't like anything."
Cons: "The plane crew was not pleasant. The food was not fresh nor was there enough of it. The staff for Air China at the gate were rude and I was racially profiled and forced to go through a search in which my waist was wiped down, my shoes and wrists. My bags were emptied and this was as I was walking to board the actual plane."

Cons: "The food and drinks are limited from all flights. Due to the limitation on the carry-on luggage, I had to place my camera batteries and other stuffs to the check-in luggage at the check in counter in Washington DC. The Chinese custom in Beijing took them all. They are normally just take the battery charger, but not the camera batteries. These are expensive items and not conviniece at all to customer."

Pros: "Loved the wide seats and space between seats. Staff service was impeccable."
Cons: "My TV screen was not functioning well."

Pros: "Airline staff"
Cons: "Delayed flights (2 legs, 4 hours) and mishandled luggage"

Pros: "I liked the selection of movies."
Cons: "I didn't like that the staff didn't know English that well, they only had Pepsi,spirt,oj, apple juice. No cranberry juices, no ginger ale, no liquor. I didn't like the staff touching me.You can use your words to politely get peoples attention. I didn't like that our flight was 3 hours late in Beijing and no one had an answer of why or how long. The only information was for us to get another flight in the morning or to just wait for 10hours or a few days. What kind of customer service is that! Food was terrible!!!!!!"

Cons: "Poor customer service and flight delays"

Pros: "None"
Cons: "Cancelled a week before flight. No one pickup phone to rebooking."

Pros: "The flight was pretty good and courteous. And boarding was pretty average."
Cons: "I hate the fact that I can't use my phone for entertainment even when it's on airplane mode. I have the wifi off and airplane mode on and I still can't use it."

Pros: "It was on time and relatively cheap. Grateful for nonstop itinerary. Love the interactive map available to see flight over the pole."
Cons: "Food poor. Breakfast was same as dinner...rice and not good tasting chicken in a gravy. No other snacks or meals in a 14 hour flight. I departed hungry. Very few movie selections for Westerners. Cold air in cabin made me pull my blanket over my head to stay warm, despite wearing a jacket."

Pros: "All our luggage was at the end with us, nothing missing"
Cons: "The weather delay was not fault of the airline."

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