Pros: great customer service and easy to follow boarding plan. Cons: no where to charge devices. Very densely packed plane. Very dry pretzels were only snack on plane. They didn’t offer them until the flight was about to descend. Feels marginally better than spirit.
Pros: "Always in great humor, looking at details."
Cons: "Nothing better."
Pros: "Great service and very helpful when needed assistance."
Cons: "That Southwest take out of business Spirit because this was my flight home and it was great."
Pros: "We arrived early and the flight was not full"
Cons: "The kid kicking my seat from behind me"
Pros: "Roomy seats. Well-organized crew."
Cons: "Cheaper tickets."
Cons: "Missing usb conector"
Pros: "They are very efficient and friendly."
Cons: "Having some food and seats that recline."
Pros: "The lead flight attendant had a good sense of humor and the pilot asked the flight attendants to move to the side so he could see out the back...not hilarious, but funny and appreciated."
Cons: "Nothing, all was good."
Cons: "Plane was way too cold"
Pros: "Excellent seamless great service and plane."
Pros: "Pilot was sincere."
Cons: "Found the crew to be evasive."
Pros: "Crew was funny and had a sense of humor, especially regarding the safety instructions."
Cons: "Free Wifi. Paying for it is silly as ticket prices are expensive anyways."
Pros: "In general, the service was excellent."
Cons: "There was a delay on our first flight because of weather. Therefore our layover for the next flight was trimmed to 20 minutes and we had to run to catch it. A bit stressful, but we made it."
Pros: "Affordability was the strongest motivator in choosing Southwest."
Cons: "I hate that you have to pay extra for the opportunity to sit together with fellow travelers."
Cons: "Plane was late coming in so we were late leaving."
Pros: "Crew was nice. Boarding overwhelming"
Cons: "Flight was turbulent"
Cons: "I always miss drink service when it's not there."
Pros: "The crew was really friendly and wanted to ensure you were comfortable."
Cons: "I would like the plane to fly faster please."
Pros: "On time , friendly crew"
Pros: "Very smooth, quick flight. Very attentive, friendly flight attendants. Overall great experience!"
Pros: "It was short"
Cons: "Heat not working on aircraft. Crew unfazed by it."
Cons: "Long. Delay at landing waiting for a gate"
Cons: "A passenger got up to use the restroom while we were taxing and the crew did not stop him!!"
Pros: "Because if a flight delay I would miss my connector from full to Jax, so I was rebooked EWR to IND, TO BWI TO JAX. I was flying from 1 pm until 10:30 Pm to get from EWR to JAX. Had 3 takeoff and 3 landings. So ridiculous to have to go to Indianapolis to get to Jacksonville!"
Cons: "Flying ALL DAY!!!!"
Cons: "I was crammed next to a man that took up more than his fair share of space (not overweight) and an unkind flight attendant that seemed to be bothered to be working."
Pros: "There was too much variance in the flight departure times. It would have been wiser to just give us the later time and leave it alone; I think it changed three or four times within a window of an hour or so."
Pros: "The airline allows two free checked bags! Aside from that, the departure was timely. The staff in-flight was very nice/funny. And arrival was smooth as well. I would strongly consider Southwest every time, even with a failed engine/window!"
Cons: "Nothing at all; the staff was amazing!!!"
Pros: "Everything was hassle free."
Cons: "Even though I had a 3.5 hour layover in ATL my checked bag did not make the flight"
Cons: "Packed flight"
Pros: "Smooth process. It works if everyone does their part"
Pros: "slight reroute for comfort."
Pros: "Confort and kindness of crew"
Cons: "Nothing. So far so good"
Pros: "Same as stated for the first leg"
Cons: "Same as stated for the first leg"
Cons: "It would have been nice to have a small selection of movies free with newer movies available for cost, vice all movies for cost. But overall, it was a very pleasant experience."
Pros: "I suppose we prioritized safety."
Cons: "We were very late because the crew had to ask for everyone on board's ID and names. It seems there may have been a security issue, but it wasn't clear what was happening. Folks missed or nearly missed connections - clearer communication could have helped."
Pros: "Quick flight, good sevice, friendly attendants. Southwest continues to deliver excellent value with their airfare pricing. The early bird check-in was also a worthwhile upgrade."
Cons: "We left 20-25 minutes late with no reason given by the flight crew. I know that sometimes its out of their hands but it would have been nice to know something about our delay. With that said, once we were airborne we made up most of the delay time in the air."
Pros: "2 checked bags free."
Cons: "Too hot"
Cons: "We spend 100k a yr with our southwest visa to earn companion fare privileges. We,my family of five, decided to go to FLL via BWI for Labor Day weekend. When we arrived at our gate we were told the flight was over sold and that I didn't have a seat. The lady at the desk was very nice and said you will be compensated for the mix up. After calling a few different people I was told that I wouldn't be compensated because my flight was "free". I refer to the 100k needed to attain companion fare capabilities Aka "free" airfare. We have never had a problem with southwest before to be fair quite the contrary but sadly the first time we had a problem it was handled in such a way that it cast a shadow over all of the past positives. Hopefully they will make this right. I can't imagine they won't."
Pros: "On time; quick boarding, easy landing"
Pros: "Relaxed and polite very easy boarding and deplaning."
Cons: "wasting my time getting to the airport and then having to do it again tomorrow!"
Cons: "Flight arrived an hour late and then took another 40 minutes to get bags"
Pros: "Crew was very attentive and helpful."
Cons: "The PA system at Washington is the worst I've seen in a major airport. If I didn't know the boarding process, I would have been totally lost. The announcements were unintelligible and useless. You need to GET IT FIXED!!"
Pros: "Always on time and safe"
Cons: "seats are small and no food options"
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Cons: "Flight was 6 hours late. When finally ready to go could not find crew"
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Cons: "Flight left three hours late, had mechanical/electrical issues before and during the flight. The flight attendants were rude TVs worked sporadically because of power issues"
Cons: "On time and very comfortable"
Pros: "Crew was great"
Cons: "Plane was old and could have been cleaner"
Pros: "Personalized service, even in economy. Friendly faces, who seemed intent on providing the best customer service."
Cons: "Not much."
Pros: "Flight was on time, extra room seats were very comfortable."
Pros: "Crew was super nice and helpful"
Cons: "Agent at gate was hard to understand when making announcements - not due to accent or anything like that - he just spoke too quickly and directly into mic. He kept saying something about our flight moving to a different gate but it didn’t- very confusing"
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Pros: "My flight was on time and arrived early."
Cons: "Boarding pass on phone text"
Pros: "Easy check in and appreciate the family with stroller pre-boarding."
Cons: "It does not feel like more leg space than other airlines. It was ok, just given advertising would have expected more."
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "Not applicable since flight changed to direct flight to FLL"
Pros: "Wifi always lacking but the personal is alway the BESt"
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "The flight crew said that we would be getting a voucher to make up for the faulty video. The pilot warned us that there would be a lot of turbulence throughout the trip due to the weather."
Cons: "They weren't able to get the movie/ etc. to work, though they did try. Also the ride was very bumpy Also the flight was over an hour late in arriving and the flight did not appear on the screens at West Palm Beach, so my husband who was waiting for me, was very worried. It never did show our arrival even after we arrived."
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "Leg room, TV, all crew"
Cons: "Tray table was dirty"
Pros: "Love jet blue, always a comfortable flight. Love the in flight WiFi and ability to watch tv to kill time"
Cons: "A lot of flights were delayed at Reagan on Saturday. Flight was scheduled for 4:35 but did not leave until about 7:15. It was a half full flight and a lot of us were understanding, but if I did not have the jet blue app, I wouldn’t have known about the multiple gate changes and delays. Information was not communicated enough at the airport at all."
Pros: "The people who work were very courteous and professional. My flight was a short hop but everything went like clockwork!"
Pros: "They were super attentive !"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Very friendly attendants. Much better selection of snacks than most other airlines. More chair & leg room than on AmericanAirlines."
Cons: "It was rather warm the whole time on the plane including the air from the nozzle on top."
Pros: "Everyone is friendly and helpful. Love the space and experience!"
Pros: "Our flight was delayed a bit but that was not a problem for us-gave us a chance to have some lunch. All of Jetblue’s Staff from the res agent at the counter, flight attendants and crew were all very professional, courteous, pleasant and helpful. Uniforms very nice. Thank you."
Cons: "A bit of turbulence on take off , no fault of anyone except Mother Nature .. all in all a great flight !"
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"
Pros: "The fact that there was barely anyone on the flight"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "Service and comfort"
Pros: "Smooth boarding process. Terrific crew."
Pros: "Everything the best!"
Cons: "Took my Mom's luggage and didn't check it through on the connecting flight. Then Said they would overnight it but didn't pay the charge for Saturday delivery. My 77 year old mother went without her things in Naples Florida after having a hurricane hit her house. I am appalled at the service."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "The flight"
Cons: "The flight"
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Pros: "The seat back screens."
Cons: "Completely full flight. Rough landing."
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Pros: "The in-flight movie was very much appreciated."
Cons: "No wifi, no leg room"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "Customer services"
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
My Complimentary upgrade was greatly appreciated, and the staff were courteous, attentive and friendly.
No information about delays or when the airplane would depart.
AA canceled my trip and it was a total nightmare. I was able to go after a lot of back and forth that ruined my first day.
Great crew! Great plane and very clean!
Boarding with kids you don’t have a chance to prioritize boarding, my kid has disability
Pros: "The plane felt new!"
Cons: "The carry-on space underneath the seat was limited by the entertainment system box"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "Everything was justOK"
Cons: "Seats are very confining."
Cons: "The layover was 40 minutes but from one gate to another takes 30 minutes, I was one of the last person aborting and the doors were about to close."
Cons: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Pros: "Great crew, very attentive."
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Cons: "Plane was old and dirty, would not recommend."
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Cons: "There is always a plane waiting at the gate in Miami if one arrives early. Not really American’s fault. Miami International Airport is the one that needs to be more flexible."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Cons: "Airline change time, airport, and seat asigment of our reservation. It was only thru several calls to their reservation and talked to a supervisor was I able to straight out the big mess. This has happened before with this airline when are reservation are done months in advance. I doubt we will fly American Airlines Again."
Cons: "Too much delay"
Pros: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Cons: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Pros: "We arrived 40min earlier than expected"
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Cons: "Mechanical issue caused a 2.5 hour flight delay that made me miss my connection. The hotel selected was unacceptable as it smelled of mold and mildew in the lobby and room. The bed sunk in. I had to return to the airport to get another room"
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "The food choices were terrible"
Pros: "Perfect from start to finish"
Pros: "No delay. Good smooth ride"
Cons: "Plane was smaller than the outgoing plane. Seats were not the ones i originally chose"
Pros: "Food, comfort and entertainment."
Cons: "Asked if there were any exit rows available, gate attendant wasn’t helpful at all. Many were empty but only received attitude when I inquired about it. Never had such an issue in the past. Not with AA nor any other airline. Except maybe the super cheap low-cost carriers, e.g. spirit and frontier. My rocket was not basic economy and I am an AAadvantage credit card member!"
Pros: "Great flight, on time, comfortable with great takeoff and landing"
Cons: "Recommended to all my friends"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Largely unremarkable flight out of LIM."
Cons: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Pros: "The wait time for the connection was not too long. But on the way back to the US, I almost missed my flight from Miami to Washington-DC because I didint have enough time to go though imigration and also had to wait for my luggages. Thank you!"
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
Pros: "We boarded quickly, the crew were friendly, the movies were great, we were on time leaving and arriving."
Cons: "The only complaint, it was hot on the aircraft when boarding."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "Good food"
Cons: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Pros: "Lots of movie options."
Cons: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Cons: "Food is horrible Change seats without notice"
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "The entertainment had major amount of movie and the veriety of beverages were wide also."
Cons: "The check in progress."
Pros: "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
Pros: "Loved the individual seat back entertainment"
Pros: "Todo muy bien"
Cons: "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "We were greeted by an AA employee after our connecting flight arrived and escorted through the various security steps to the departure gate. The vegetarian meal was very good."
Cons: "Leg room in coach is grossly inadequate. The entertainment system has poor controls and had to be rebooted."
Pros: "Considering Mathew was on the way, we did excellent."
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "Nothing to like"
Cons: "Everything could be better. From the boarding process to the on board service."
Pros: "Everything was fast."
Cons: "Comfort, entertainment"
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Cons: "Nice exp and service"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Cons: "Very cramped quarters in middle service was ok"
Pros: "Everything. It was a great flight"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Cons: "My suitcase was broken when I picked it up at baggage claim."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Cons: "Freezing on board aircraft and no njankets"
Cons: "Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe"
Pros: "Great flight experience thank you United."
Cons: "Old plane even though we upgraded to first class it was just bigger seats no entertainment cold draft just horrible felt like we were flying back in the 80s. Lastly our luggage didn't come with our flight it came with the next flight. Horrible horrible experience"
Pros: "On time flight. And the upgrade was wonderful"
Pros: "The crew waited until everyone was boarded and we never felt rushed. We made it to our destination 15 minutes early. Very little turbulence. Nice new seats with TVs in the headrest."
Cons: "My car seats didn't arrive in baggage claim. They sent us with a couple of dirty loaners. I am waiting for them to contact us about ours. I did not appreciate having to pay to watch cable TV. The seating could have allowed for more leg room."
Pros: "Spacious seating, quickly boarded. Friendly crew"
Cons: "No entertainment, no food, snacks were really stingy."
Pros: "Free movies. Comfortable seats"
Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The plane staff"
Cons: "Plane Delayed 3 Hours"
Pros: "Everyone was wonderful on the flight"
Cons: "I felt a little squished and a little uncomfortable."
Pros: "The personal are very amability"
Pros: "On time, no delays"
Cons: "Pay for movies/ shows"
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Pros: "There was a particular flight attendant that really went the extra mile for everyone. I wish I knew her name but she had blonde hair and wore glasses, I've never seen a more sincere flight attendant."
Cons: "My seats! I was in the very last row right in front of bathroom"
Pros: "Very cramped seats."
Pros: "As expected."
Pros: "The Argentinian lady that help us at the counter. She safe us from missing the flight."
Cons: "The long waiting with customs and that the connection were too far away to drop the baggage"
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Cons: "I was thoroughly disappointed when I realized that I had to pay to get any type of entertainment on the in-flight screen. That feels like zero effort on the part of the airline to make my flight enjoyable."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "It was a short ride"
Cons: "I was forced to change seats"
Pros: "Everything thing from checking in to landing was great. Had to change flight due to bad weather conditions and Lynn was extremely helpful."
Cons: "The carry-on luggage has gotten out of control. More and more people and bringing carrying to avoid the baggage fee.. just incrude in price of ticket.. it slows down the process at TSA, boarding amd getting off the plane.."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Pros: "On time, empty middle seat, free DirecTV"
Cons: "Poor snacks."
Pros: "Ground and flight crew were all pleasant and professional"
Cons: "This flight is always fully booked - book your seat early if you can."
Pros: "Great and on t time"
Pros: "Boarding went fairly quick and the flight was a quick one. Friendly and efficient staff!"
Cons: "This plane was even smaller than the previous one, it's hard to fly in comfort when you're over 6'."
Cons: "1)Arrived early from Savannah (9pm) 2)Waited 3+ hours for a delayed aircraft to arrive 3)Told after midnight that the flight was canceled 4)Only ONE agent working the desk to handle all of the displaced passengers. (Three agents arrived about 15 min later) 5)Would have appreciated earlier notification if the flight crew could not/would not fly when they arrived at Dulles. I had to be to work in NJ at 8am. I was forced to sleep for only 2 hours before getting up to rent a car to drive to NJ in order to make it to my appointment. Now I need to chase United around to get a refund--UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1"
Pros: "Food options were varied, which was nice. Extra legroom helped a little."
Cons: "I upgraded to economy plus and still felt cramped in my seat. Width of seats doesn't allow for comfortable movement of arms. I'm not a large person, either. Larger issue for me is separate charges for everything. I'd rather pay for a higher priced ticket that includes everything. Maybe an opt-out model would help so people who don't want to eat or check a bag are happy and those who do don't don't feel nickeled and dimed throughout their entire trip."