paying to carry on a bag, %90 fee to change a flight time that was booked wrong by kayak. It had me going and coming the same day when it was to be going and coming back the next day.
$120 fee to cancel the flight 24 hours or so before the flight. being given the remained of the cost of the flight BUT only to use on their airlines on another flight. I told them i will not fly with them and to refund the money to my cc but they said no it had to be used with them on a future flight. They do not give refunds they said but what is the $177 they want me to spend on a future flight? A refund is a refund no matter what they call it and since it came from my cc it should go back onto the card.
I have taken this to my bank and we are disputing the cost of the flight and hopefully i will get my money back.
I've heard almost exclusively negative things about flying spirit, so with that level of expectation, the experience was better than I expected. We boarded on time, the plane was newer looking, and it smelled fresh like lemon cleaner. I had carefully reviewed the extra fees that could be charged, so I was prepared and didn't incur any unexpected fees. The crew was fine - they were cordial and did their job. We arrived on time.
This was an evening flight (~7-9pm), and for some reason they kept turning on and off the overhead lights. I didn't notice right away that the seats in the back have almost no extra space between your knees and the seat in front of you, but after the first hour, it started to feel uncomfortable. I'm an average-sized female, so I imagine this would be even more of a problem for larger people.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The nickel and diming thing is very stressful and ultimately, is more of a bait and switch tactic. You think they are the cheapest until you realize that there are other airlines that don't make you pay $50 for each bag and unbelievably, $50 for your carry on. There is NO room, the head rests push too far forward and since the seats don't recline you are stuck with about 4 inches in front of your face trying to hold your head up. Legs were actually too long for the seat so had to sit sideways the entire flight. Just awful. Never again.
Not very transparent about your non-customary 50 lb limit on checked luggage. Resulted in my having to carry my winter coat and a few other items in my arms onto the plane which was more of an annoyance than anything else.
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
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