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Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."

Pros: "Overall experience was good!"
Cons: "Keep the good work up."

Pros: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Cons: "Nothing. Keep up the good work"

Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."

Pros: "Yes overall probably the best flight to Chennai from DC"

Pros: "Crew was very friendly"

Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"

Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"

Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."

Cons: "Improve quality of service and cleanliness."

Cons: "Great"

Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"

Pros: "Was the crew amazing and nice"

Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."

Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"

Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."

Pros: "qatar airways"
Cons: "serving alcohol to passengers more than once is disturbing the passengers on the side"

Pros: "Excellent seats..."

Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"

Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"

Pros: "The flight from Doha to Beirut was not fully booked, we could move easily."
Cons: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."

Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"

Pros: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Cons: "I wish there were more vegetarian options on the menu"

Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"

Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"

Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"

Pros: "Great service and great meal options!"

Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"

Cons: "The seats were cramped"

Pros: "I love this app , it's awesome it's save my money and time"

Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."

Pros: "I liked staff , boarding was organized food was not very good needs to be improved"

Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."

Pros: "The in flight service was great.. Crew was excellent."

Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"

Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."

Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."

Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."

Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"

Pros: "Good food, good service and clean planes."

Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"

Pros: "The crew were all lovely + meals were excellent."

Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"

Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Cons: "Service,"

Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."

Pros: "The leg space is what got this flight a 3 star."

Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."

Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."

Pros: "A380 - was amazing. Roomy and quite"

Pros: "given the current situation here and around the world, the crew is doing their best which is very good."
Cons: "sanitizer at the waiting area before boarding, maintain the social distancing when board and existing, insist that it must be followed, disembark row after row"

Pros: "Wonderful crew, very prompt schedule"

Pros: "Nothing. Changed flight altogether."
Cons: "The flight was incrementally changed over 8 hour period. Little comfort was provided to passengers while waiting. I finally asked to be rescheduled to a different flight and left the airport. This resulted in additional travel costs. Options should have been offered to passengers. It was terrible. I plan to contact jet blue and request a travel credit."

Pros: "Great! Both ways. Many thanks for making wheelchair travelsp easy."

Cons: "Map program on screen To many ads"

Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"

Pros: "Every single JetBlue flight I have ever taken has been delayed. I can’t fly JetBlue anymore. You are unreliable and waste peoples time."

Pros: "Crew responded very well to a passenger with a medical issue."
Cons: "No captions for entertainment. Not acceptable."

Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"

Pros: "Great service everything on time"
Cons: "Nada"

Pros: "lots of leg room. I'm 6'2" and that is rare."

Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"

Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."

Pros: "Good entertainment"
Cons: "Four hours late"

Pros: "My flight was a little over an hour so it was quick, but the crew was great. We got complementary drinks and snacks despite the short journey. The plane had TVs on the seatbacks for those who like the entertainment!"
Cons: "My only complaint is the flight delay, caused by a malfunctioning AC, but that’s not the airline’s fault. The pilot got us there only 20 minutes later than scheduled despite being delayed by more than 30 minutes."

Pros: "Great crew on and off the plane. Appreciate the snack and TV choices. Seatbelt fit!! Thank you!!!"

Pros: "Boarding was easy and fast; the planes were almost *exactly* on time both for departures and arrivals! Staff was friendly. I have absolutely no complaints!"
Cons: "Can't think of anything. :)"

Pros: "On time departure. On time arrival. Friendly stewardesses, good food service and free wifi."

Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."

Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."

Pros: "Ease of boarding"
Cons: "Delay in getting bag"

Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."

Pros: "There was no entertainment on my leg from DC to SJU nor from SJU to STX. No power outlets for charging phone either"
Cons: "No entertainment nor power outlets"

Pros: "Nothing"
Cons: "DCA boarding crew were very cranky. Left a bad taste in my mouth. Never realized just how small these seats are until this flight, stuck in the middle of two men. Battle to use the armrests, someone kept passing wind and lots of turbulence. Paid full price for this miserable flight."

Pros: "I liked the kind employees and snacks on the plane."
Cons: "The 2 hr delay"

Pros: "It was a good flight"

Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"

Pros: "The fact that there was barely anyone on the flight"
Cons: "Turbulence"

Pros: "Movies, Snacks, legroom, promptness of take-off"

Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."

Cons: "flight delayed 2 hours - ugh."

Pros: "On time funny staff."

Pros: "Crew"
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"

Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."

Pros: "Service and comfort"

Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."

Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"

Pros: "I'm tall so the extra leg room was good for me."
Cons: "Nothing."

Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."

Pros: "snacks"
Cons: "n/a"

Cons: "I've flown from Reagan National (DCA) to Boston Logan (BOS) twice in the last two months, and each time was delayed by 2-3 hours. Why? I understand that Logan has runway construction, but I was flying on Friday night one time, and Sunday night last time. Is the construction still going on such that they don't know a day before my flight that it's going to be delayed by hours? Come on!"

Pros: "We had to make a flight change due to bad weather in FL. It was done quickly, efficiently and at no cost. Wow, what service!"

Pros: "Friendly staff, love boarding from back to front. Clean plane"
Cons: "There were some delays taking off but the pilot was really transparent and it ended up not being severe at all."

Pros: "The crew and comfort were great"

Pros: "As always, I genuinely prefer flying on JetBlue & this flight (once we actually took off) was fine."
Cons: "The flight was several hours late departing - not a usual occurrence for JetBlue!"

Pros: "Ease of Boarding. Free Wi-Fi. Reasonable Seats."
Cons: "No Complaints here."

Pros: "The movie"
Cons: "Boarding prosses and rude flight attendants tot flight are always late"

Pros: "Your employees are happy."

Pros: "Excellent overall service."

Pros: "Easy boarding, ability to download boarding pass via app, FREE WiFi and snacks No issues or complaints. Will definitely fly again!!"

Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."

Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."

Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."

Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Cons: "It was late"

Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"

Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"

Cons: "WiFi"

Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"

Cons: "Delayed"

Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"

Pros: "Flight was smooth, arrived early..crew was prompt and courteous."

Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."

Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."

Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"

Pros: "Fly attenden alwas with a beautiful smile"

Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."

Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."

Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."

Cons: "Tv"

Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."

Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."

Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."

Pros: "That I landed safely"
Cons: "1st class was horrible."

Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."

Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."

Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"

Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."

Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"

Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"

Cons: "Delayed two hours"

Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"

Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"

Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."

Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

Cons: "There delay"

Pros: "The crews were very friendly and everything went as planned. It was a nice flight."

Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."

Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."

Pros: "Everything was great"
Cons: "Nothing everything was fine"

Cons: "paying extra for leg room and checked bags"

Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."

Pros: "This time the tea was nice and hot!"

Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"

Pros: "Nothing!!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."

Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."

Pros: "Kind crew."

Pros: "Seat cramped"

Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"

Pros: "The plane did not crash."
Cons: "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."

Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"

Pros: "no"
Cons: "on time departure"

Pros: "Was not long enough"

Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"

Pros: "It was 3 hours delayed"
Cons: "Fly in time"

Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."

Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."

Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."

Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."

Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."

Pros: "Perfect from start to finish"

Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."

Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."

Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"

Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("

Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."

Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."

Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."

Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."

Pros: "Smooth and easy flight."

Cons: "Food was not good at all."

Cons: "It was not British airline but was contracted to American airline. It lacked class."

Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."

Pros: "Nothing"
Cons: "Lost connection"

Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"

Pros: "Nothing"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."

Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."

Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."

Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."

Cons: "Haven't taken it yet!"

Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."

Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."

Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."

Cons: "Checkin"

Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."

Pros: "Like I said before nice early boarding."
Cons: "No problem"

Cons: "The delay"

Pros: "Quick, efficient flight"

Pros: "There is nothing pleasant about arriving at the airport 1 hour and 20 minutes before departure time and being told that your plane is already on the tarmac and that you will not be able to board."
Cons: "There was also nothing pleasant about having to spend $300 on a rental car (with a junk transmission) and tolls while navigating through DC and NYC to get to our destination when we should of been on a plane overhead the night before. Absolutely the worst travel experience I've ever had."

Pros: "Nothing, didn't take the flight"
Cons: "Multiple flights being cancelled and the staff was not helpful in finding alternate flight or transportation to complete my travels. I booked a car and drove the last portion of my trip to ensure I would make the funera I was flying out for. The staff could not confirm that any of the flights would not be cancelled. I spent more money on a car rental than the whole flight together. This was the worst experience I have ever had flying giving the flight crew at check in had little to no information and was in willing to assist with alternate means of transportation."

Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."

Pros: "The flight minus was very fast, 26 minutes"
Cons: "N/A"

Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."

Pros: "Crew was nice"
Cons: "Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long"

Pros: "Only about half full, new plane was very clean, excellent snack options in First, attentive crew"
Cons: "On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!"

Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."

Pros: "Nothing"
Cons: "How about a sip of water atleast"

Cons: "Nothing all good"

Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."

Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."

Pros: "Flight is a quick and easy one."
Cons: "It truly bothers me that during pre-board, United says, "if you have a disability you can board now." Who would want to be the person moving forward to board? Southwest says something to the affect of "if you have a pre-board and need a little extra time." Maybe they could change their verbiage to sound a bit more like we're in the 21st century."

Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."

Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."

Cons: "Never made it to destination"

Pros: "Staff"
Cons: "Poor WiFi. Poor video. Very small seating"

Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "N/A"

Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."

Pros: "NOTHING"
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"

Pros: "no problems on flight. complimentary wine."
Cons: "seats bit tight for international flight. why do I have to pay more for more leg room"

Pros: "An old 777 , dirty and the food was horrible."

Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."

Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."

Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."

Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."

Pros: "nothing"
Cons: "i will not arrive at my destination until 4:03 AM. yuck."

Pros: "Great flight attendant made short safety demonstration very entertaining."
Cons: "Good? What food?"

Pros: "I liked the Dutch sweet breakfast waffle very much."

Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."

Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."

Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."

Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"

Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."

Pros: "On time"

Pros: "On time flight. Great service from United crew."

Pros: "Quick flight time."
Cons: "The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer"

Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."

Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."

Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."

Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."

Pros: "Great flight"

Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"

Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"

Pros: "Crew on the plane was helpful and nice."
Cons: "Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled."

Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."

Pros: "Food was pretty tasty and entertainment worked well."
Cons: "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."

Pros: "Meals, for a coach ticket, were surprisingly good."

Pros: "Service"

Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"

Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"

Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."

Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."

Cons: "4 hr delay on the flight, terrible experience never flying with United again."

Cons: "Older plane. Entertainment was poor and limited. Food wasn'the good."

Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."

Pros: "Blanket for lap"
Cons: "No service /selections. Paid for movie and fat child continually shut off TV w his fat arm on my armrest Boarding is very poor no assists as flight attendants virtually unattentive LAX dirty disgusting and no shops seating or restaurants No mvmt to allow stiff swollen legs all cramped in tiny seats. I pay bag fees while others get free checked bags at the gates. Many people are able to carry huge extra backpacks w no enforcement from staff Slows the whole trip down"

Cons: "United's customer service (in the airport) is terrible."