Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Philadelphia
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Scores according to KAYAK customer reviews
Cons: "It was a little bumpy. Probably nothing to be done about that."
Pros: "Nothing really that wows me ."
Cons: "Would have been better if it was on time. Delays are expected though being on the air a lot of times."
Pros: "Great! Both ways. Many thanks for making wheelchair travelsp easy."
Pros: "It was on time, quick, and painless"
Cons: "Map program on screen To many ads"
Pros: "Easy boarding..quick fkight"
Pros: "Credit card machine appeared to not work, free drinks and headphones!"
Pros: "Plane was full, and crew was great getting everybody on board well ahead of scheduled departure."
Cons: "Froze. Ended with TWO sweaters and a long sleeve shirt. Asked if cabin could be warmed a bit. Last ten minutes were cold but not freezing"
Pros: "On time"
Cons: "No food choices"
Pros: "They r getting better and better this we fly more with them"
Cons: "The plane was very very cold the whole trip. Awful."
Cons: "Freezing on the flight"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "TSA pre check!!!"
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "Always excellent service"
Cons: "The wireless Internet was very spotty."
Pros: "delay, delay,..... never got the on time"
Pros: "peace and quiet for 2 hours"
Pros: "I enjoyed the beverage options and my neighbors"
Cons: "No complaints"
Pros: "The effort to stay on track so far so good"
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Steward worked extra hard to serve, inform and update passengers."
Pros: "Fast loading"
Pros: "The price."
Cons: "seat size."
Pros: "Free WiFi on 1 leg of the trip and free chips/snacks. Luggage came out quickly. Good price."
Cons: "Delays on both legs of our trip. Glad we had non stop flights or we would have missed connections"
Cons: "DCA boarding crew were very cranky. Left a bad taste in my mouth. Never realized just how small these seats are until this flight, stuck in the middle of two men. Battle to use the armrests, someone kept passing wind and lots of turbulence. Paid full price for this miserable flight."
Cons: "Late plane. No explanation. Orlando arrrival"
Cons: "Slight delay"
Cons: "Huge delays..."
Pros: "On time funny staff."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Pros: "Service and comfort"
Cons: "Late departure, no overhead bin space available"
Pros: "excellent service"
Pros: "non stop service"
Pros: "Everything the best!"
Pros: "Overall efficiency of the trip was very good."
Cons: "Audio in seat was poor. Lots of static and could not hear show."
Cons: "Flight was delayed by 2 hours"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "It was late about 30 minutes. But the overall was good."
Pros: "All good"
Pros: "The flight was on time"
Cons: "too crowded"
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "this is the airline"
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "We left early"
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Cons: "Seats have no leg room!!!"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Smooth , fast, comfortable"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Everything, smooth flight with an entertaining crew."
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Seats were comfortable"
Cons: "If flight is full all the time get a bigger plane"
Cons: "There delay"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The attendants"
Cons: "The delay and no free wifi."
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Cons: "They didn't even get me to Philadelphia they delayed the flight for 6 hours then cancelled it offered to rebook me the next day and $15 compensation when i declined. $15 for pretty much ruining my Christmas nice job delta never again"
Pros: "Seat cramped"
Pros: "Great stewardesses"
Cons: "It was amazing"
Cons: "It’s perfect"
Cons: "Too cold"
Pros: "On time"
Cons: "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"
Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."
Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Pros: "Seating had a good amount of room and was comfortable."
Cons: "Bathroom was messy and a little disgusting."
Pros: "Smooth ride"
Cons: "Baggage claim was terribly slow in Philly (again)"
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Cons: "I am tall and seating is a little tight."
Pros: "Trip was wonderful."
Pros: "On time, and frequency of water service"
Cons: "That bathroom smell was frequent in the cabin."
Pros: "Great food, on time, smooth service"
Pros: "Did not experience food or entertainment"
Cons: "Overbooking and worrying I would miss my trip"
Pros: "Check in"
Cons: "Missed connection"
Pros: "The staff was very cheerful and helpful !"
Cons: "The food could be better"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Pros: "Not a challenging process from beginning to end."
Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Pros: "It was an early flight and it was very quick I experienced some difficulty during the flight with hypoglycemia, the male flight attendant was not as attentive to my needs as the lady was who recognized the potential disaster that could have occurred and aided me while following up at the end of the flight."
Cons: "Uncomfortable, no food or drinks were served, no entertainment for the duration of the flight."
Pros: "Price and service"
Cons: "Outdated airplanes"
Pros: "Boarding gate people were great about being communicative about the delay situation"
Cons: "Delay for...rain"
Cons: "No entertainment monitor"
Cons: "Our audio did not work for movies. The food was super cheap"
Cons: "Food was not good at all."
Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Cons: "Shaky landing."
Pros: "Pilot did good job in tricky conditions at landing."
Cons: "Wish food were served."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Cons: "There was no wifi"
Pros: "Crew was very attentive"
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger."
Pros: "Comfortable fast trip"
Cons: "Nothing all good"
Cons: "Changed our reserved seating"
Pros: "Service was fantastic everyone so friendly."
Cons: "Nothing. It was fantastic!"
Cons: "Better snacks & more legroom"
Cons: "The cabin was very hot."
Pros: "The food was quite good actually"
Cons: "comfort level was terrible"
Cons: "The WiFi system is very slow"
Cons: "Overall good thanks"
Cons: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."
Pros: "Early arrival after on time departure"
Cons: "No complaints"
Pros: "Complimentary wine"
Pros: "Nice new interior"
Cons: "3hour weather delay!"
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Pros: "On time courteous staff excellent service"
Pros: "I was able to leave Burlington before the storm."
Cons: "When you travel the friendly skies, it is a cattle call. Travel is just not fun via any of the airlines. My experience was decent and that is all that I can say."
Pros: "Service was excellent and it was on time"
Pros: "Arriving in Dublin"
Cons: "Seat was cramped and uncomfortable"
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Cons: "Check in process was at kiosk was long wait"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Cons: "We requested Asian vegetarian meal but messed up. That was very pain."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Pros: "very smooth and fast"
Cons: "some of the united employees were rude"
Pros: "That I survived."
Cons: "30 min delay because of a.c. and still was not fixed"
Pros: "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
Cons: "Old plane and was not clean."
Cons: "The flight attendant was very rude and made my experience very stressful."
Pros: "Meals, for a coach ticket, were surprisingly good."
Cons: "United was boarding at least TWO flights out of the same gate, at the SAME time. My luggage was delayed and the United agents in philly told me it would be in at 7 pm... It was in at 7 pm two days later. They sent it to Knoxville for some reason? Will not fly United again."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Cons: "EVERYTHING WAS EXCELLENT"
Pros: "Professional airline. Comfortable seating. On time. Most impressive airline I've flown with in a very long time."
Pros: "Good trip"
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Cons: "Had to pay for my own shuttle to the train station (an hour away) and sit on an overcrowded train for hours. Extremely disappointed. Flight was canceled do to "air traffic control." No attempt was made to put me on other carrier's flights even though there were open seats with another airline."
Cons: "Never got there due to my first flight being cancelled. BUT, I did see from my emails that this flight was delayed multiple times and then cancelled as well."
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "same comments as above"
Cons: "same comments as above"
Cons: "Tight aisle"
Pros: "Our flight was two hours late. We received no water on our flight. We had to wait in the cold/outside to get our carry on bags. Flight attendant was not in the mood, and looked like she was taking it out on the passengers."
Pros: "Courteous staff"
Cons: "Incremental delays for mechanical problems. But it was the earliest I have ever been late"
Pros: "Boarding was fast."
Pros: "Liked everything just wanted a better seating choice"
Cons: "The middle seat"
Pros: "Good boarding"
Cons: "No entretaiment no coffee no water"
Cons: "Will not be using. Hidden charges doe luggage. No complimentary drinks. Filthy conditions. Will not be using frontier ever again."
Cons: "They charge me $60 for my purse. $60 for a tiny purse"
Cons: "They left with out 5 passengers."
Cons: "Tight seating is horrible"
Cons: "Never again Frontier. Never again."
Pros: "Poor quality airline. Will never ride the airline again."
Cons: "Frontier service."
Pros: "Nothing good, bad baggage handling experience, miss commitment. Overall it was pretty bad."
Cons: "Take off"
Pros: "it's Frontier...just basic."
Pros: "Getting off the plane"
Cons: "The delay in departure"
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Cons: "40 minutes and still no bags"
Cons: "this company does not respect the customer. For both flights delay of more than 6 hours."
Pros: "Inside staff where very friendly"
Cons: "Ground staff horrible , terrible"
Cons: "Everyone trying to sell me something else at every turn."
Cons: "The plane was delayed and I was not notified by email."
Cons: "I did not like the long delay"
Pros: "Low fare but lay over too long I will only fly non-stop in the future. Service personnel were pleasant."
Cons: "Flying into Denver was delayed because of storm and lightning. I will avoid any lay-over next trip. Food selection wasn't good."
Pros: "Getting off and never turning back"
Cons: "2 hours on tarmac. Yuck."
Pros: "Got in half an hour early"
Cons: "there were too many delays and the situation was handled poorly. I do not plan to fly Frontier again in the future."
Pros: "I'd rather take a shower at auschwitz than fly frontier again"
Cons: "Everything. Literally everything"
Pros: "I didn't die."
Cons: "Terrible service. Massive delays. Will not use this airline again."
Cons: "The fact we got diverted where Frontier wasn't"
Cons: "I didn't like the checking in process"
Pros: "Getting where I was going"
Cons: "Everything else."
Pros: "Value priced, good service"
Pros: "Cheap prices. Clean plane. Felt safe."
Cons: "No comp soft drinks or snacks"
Pros: "That we landed safely and smoothly"
Cons: "Nothing negative to say"
Pros: "Leg room"
Cons: "Seat do not recline"
Cons: "Bag fair, airline in general"
Pros: "Roomy and lots of storage space"
Cons: "The long lines to board"
Cons: "got delay bad service"
Pros: "Staff, overall professionalism"
Pros: "Cheap tickets"
Cons: "No food or entertainment"
Airlines flying from District of Columbia to Philadelphia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Philadelphia
Masks required on board, masks provided on flights from District of Columbia to Philadelphia
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Philadelphia
Testing for antibodies, testing for symptoms for flights from District of Columbia to Philadelphia
Waiving of change fees. Search flexible flights from District of Columbia to Philadelphia