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Pros: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th

Cons: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th

Pros: See previous notes.

Cons: See previous notes.

Pros: Turboprop, smaller plane, boarding stairs - always fun.

Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!

Pros: The crew was very hospitable and friendly

Cons: Nothing

Pros: The crew was lovely

Pros: Food is always the best. I had the butter chicken for dinner. It was very delicious.

Cons: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.

Pros: I like how everything went to be honest. No complaints :)

Cons: I enjoyed it all :)

Pros: On time. Like the 787.

Cons: The vegetarian evening meal.

Pros: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.

Cons: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.

Pros: Crew was nice.

Cons: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.

Pros: Hasn’t occurred yet

Cons: Hasn’t occurred yet

Pros: great seats + wifi. Was treated like a human being.

Pros: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.

Cons: Nothing.

Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.

Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.

Pros: I like how everything went to be honest. No complaints :)

Cons: I enjoyed it all :)

Cons: They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight

Pros: The crew were very friendly and responsive to all requests.

Pros: The seat is very comfortable And the crew is very nice and helpful

Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling

Cons: The snack were very simple. They don't communicate properly all the different snack options.

Pros: Baggage allowance is good and cause of choice this airline but bad staff specially the check in

Cons: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone

Cons: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.

Cons: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.

Pros: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..

Cons: Better food choice. Sets more comfortable. Offer better price for upgrades.

Pros: The efficiency of the process from boarding to disembarkation.

Cons: The flight was delayed, however I understand this happens in aviation.

Cons: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.

Cons: the flight locater code was wrong, the platform doesnt reply to my request for cancelation. total disaster.

Pros: Crew were lovely. Business class attendant was really nice.

Cons: Nothing. Great experience.

Cons: The delay was out of there hands and other passengers did not listen to instructions So not there fault really

Pros: Crew was amazing

Cons: Nothing, great flight

Pros: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.

Cons: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...

Cons: Flight was delayed an hour and boarding was slow due to only using one aircraft door.

Pros: Despite the delay, bording was quick and efficient, crew were welcoming

Pros: NYE celebration aboard, lovely staff, easy and peaceful flight

Pros: Crew was friendly!

Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!

Pros: No complaints, relatively spacious economy seats

Cons: Food was nothing to write home about

Pros: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.

Cons: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.

Pros: Crew were lovely. Business class attendant was really nice.

Cons: Nothing. Great experience.

Pros: I just enjoy Virgin as the crew are always nice

Cons: I find the seats a little uncomfortable. But it’s possible just me

Pros: The food was very good and It felt spacious for economy class.

Cons: The flight attendants on Virgin seemed very crabby. It would of been nice for them to smile once in a while and give eye contact.

Pros: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff

Cons: Typical coach seats but that’s what we paid for

Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Pros: Crew was friendly!

Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!

Cons: Lounge is disorganised with bad coffee

Pros: Seat spacing decent by comparison to other carriers. Good drink selection. Offered regularly.

Cons: Snack was good but small for a 4 hour flight. Pleat of drinks offered.

Cons: Delayed flight yet again

Pros: Movies good Boarding and luggage retrieval good

Cons: Arrived an hour late Was another passengers fault tho but annoying

Pros: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.

Cons: Some fashion model wishing me happy flying? I really don't know. :)

Cons: Flight was delayed an hour and boarding was slow due to only using one aircraft door.

Pros: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff

Cons: Typical coach seats but that’s what we paid for

Pros: Crew was good, seat was tight.

Cons: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.

Pros: The crew did well checking up on everyone regularly and the plane was comfortable.

Cons: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.

Cons: Delayed flight yet again

Pros: Crew was amazing

Cons: Nothing, great flight

Pros: No power at the seats USB or otherwise

Pros: The crew

Pros: I like how everything went to be honest. No complaints :)

Cons: I enjoyed it all :)

Pros: You get what you pay for. Can't complain.

Pros: The crew was excellent and we appreciated the ability to change seats after takeoff.

Pros: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..

Cons: Better food choice. Sets more comfortable. Offer better price for upgrades.

Cons: the flight locater code was wrong, the platform doesnt reply to my request for cancelation. total disaster.

Pros: Short flight, and getting a meal made it go faster

Cons: Can’t really think of anything

Pros: Kind cabin crews

Cons: Be punctual

Pros: Quick boarding

Cons: Plane was delayed. Second Virgin flight in a row for me.

Pros: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.

Cons: Everything was perfect.

Pros: Crew made the very long flight comfortable and kept me informed.

Cons: Everything went very well.

Cons: Everything

Pros: Short flight, and getting a meal made it go faster

Cons: Can’t really think of anything

Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Cons: Delayed flight yet again

Pros: Crew was good, seat was tight.

Cons: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.

Pros: I got alive to my destination

Cons: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.

Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Pros: Business class seats require improvement

Cons: It's a short 50 min flight, can't ask for anything more.

Cons: Lounge is disorganised with bad coffee

Pros: Quick boarding

Cons: Plane was delayed. Second Virgin flight in a row for me.

Pros: No power at the seats USB or otherwise

Pros: Crew made the very long flight comfortable and kept me informed.

Cons: Everything went very well.