Pros: "As always crew magnificent"
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Pros: "Tripulación muy atenta"
Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "Too crowded"
Cons: "One more staff will be better"
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"
Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Pros: "Good entertainment."
Cons: "Very cramped seating."
Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Pros: "Went out of their way to be helpful"
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Pros: "Individual service, happy and natural looking crew, comfort and company aim."
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "All around great airline. Comfortable for super long flights and completely accommodating."
Pros: "Flight attendants very nice"
Cons: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Pros: "Films Service"
Cons: "Not enough films"
Pros: "Heavenly for an airplane ride!"
Pros: "see above"
Cons: "see above"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Good, drinks, service and entertainment system."
Pros: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Cons: "We have no complaints."
Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "Stopover in Doha fun. The people are so friendly."
Cons: "Crew nice alway take care customer"
Pros: "The flight attendants was nicer on this flight then the US to Doha flight"
Cons: "Seats were not comfortable"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "Comfortable seat and good service"
Pros: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Cons: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Pros: "Attentive service ready to appease any request very clean toilets"
Cons: "Type of aircraft Films Selections in particular World Group not changed much since April"
Pros: "I will fly Qatar again"
Pros: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Cons: "Seats too close. Person in front was in our lap almost."
Pros: "boarding was okay"
Cons: "BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Pros: "Good entertainment options"
Cons: "More beverage services"
Cons: "The guy on the second flight was a bit creepy"
Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Pros: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Cons: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Cons: "Crew didn’t manage noisy passengers at business cabin"
Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Pros: "Crew, food, drinks, and seats were fantastic"
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Pros: "Personalized service"
Cons: "Sound kept going of on movie"
Pros: "Outstanding and very helpful service"
Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"
Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Cons: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Pros: "Didn’t get this flight as we were so delayed."
Pros: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Cons: "Food. It’s plane food wasn’t impressed."
Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pros: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Pros: "Professional and friendly staff"
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Pros: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Cons: "On the whole everything was acceptable."
Pros: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Cons: "Seats not as comfortable as possible in coach"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Everything was Great !!"
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Cons: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Pros: "A380 Quiet airplane ride"
Cons: "Food was bland"
Pros: "Comfortable seats not packed"
Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Pros: "food and Boarding"
Cons: "seats, I flight entertainment jacks were not working"
Pros: "Movie starts as soon as seated"
Cons: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Pros: "Watched the entire Mike Tyson Mysteries box set."
Cons: "The ending of the Steve Jobs movie was a little pat."
Pros: "Great food and lots of entertainment options. Friendly helpful crew."
Cons: "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
Cons: "The delay in the return leg but all in the interest of safety so no complaints. Wifi in Dubai airport good be better"
Pros: "The entire experience was excellent."
Pros: "See my previous post about the beds being a little too narrow in business class, well no such complaint in first class. The suites are well appointed and comfortable. It is just such a shame that this was an overnight 6 hr flight and I had already eaten on the previous sector. So I did not sample the first class al a carte experience, but due to time zone changes couldn't sleep either. I also got to see but not experience the shower cubicles which look very comfortable. The crew gave their normal professional but friendly service."
Cons: "Not being on board for a long daytime flight where i could have savoured the first class experience."
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Pros: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Cons: "You should take this issue very seriously"
Cons: "on time, but bad connection experience"
Pros: "Very comfortable overall"
Cons: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Pros: "very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible."
Cons: "More space and room seating"
Cons: "My bags were misplaced I have to wait for an extra day to get it"
Pros: "Great service! Food was very good."
Cons: "That boarding. People who were not in line rushed to the front when boarding started."
Pros: "I love the food❤️"
Cons: "2 hours delayed"
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"
Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Pros: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Cons: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
Pros: "Fantastic journey no problems at all thanks kayak....."
Pros: "Well looked after from start to finish!"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Airplane crew was amazingly friendly and helpful"
Pros: "Comfortable and uneventful flight - just the way it should be!"
Pros: "The Lounge at Istanbul airport is fantastic"
Cons: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Pros: "Crew and efficiency"
Cons: "Too hot in the plain"
Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
Pros: "I liked nothing about my flight."
Cons: "It was extremely hot on a 10-hour flight. Crew was not friendly, almost rude. Seat space was VERY tight."
Pros: "Great food! Loved that you get a menu to choose from"
Cons: "We were not asked or given the option to choose our seats on the plane."
Pros: "Flight attendants need to be friendly."
Cons: "I will never use Turkish airlines again."
Cons: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Cons: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Pros: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Cons: "It was all good(which I rarely get to say these days on any carrier)"
Pros: "I loved the trip! Everything was wander full!"
Pros: "Lots of room on the plane, light meals but good, helpful service"
Pros: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Cons: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Pros: "I appreciate the food service -- receiving two full meals for the 12-hour flight is critical to maintaining a relatively good mood."
Cons: "I didn't like that the ticket desk doesn't know the regulations on what deices are or are not allowed on the aircraft. I really didn't like having my e-reader taken away from me when changing planes in Istanbul (with no explanation as to what was happening or how I'd get it back) nor the fact that over 200 people had to pick up devices at JFK and only two employees were retrieving them."
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
Pros: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Cons: "I have nothing to complain about. I did not at any time feel disappointed about anything."
Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
Pros: "food is always good..crew too"
Cons: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Pros: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Cons: "Cleanliness of the aircraft, service of the crew members"
Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
Pros: "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
Pros: "the crew so courteous and very pleasant"
Cons: "kosher food just ok"
Pros: "One stewardess was very helpful, even though she could not speak English."
Cons: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
Pros: "It was an amazing overall experience."
Cons: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"
Pros: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Cons: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Cons: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
Pros: "The flight was effective, on time, the service was very good. Good food"
Cons: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."
Cabin crew was terrific, even though they didn't come through the aisles enough between meal service to offer water or drinks. The quantity of video entertainment available was great, but the video screen was not good quality. Food served was sub-par for international business class. Absolutely no snacks were available between meal services, so i suggest bringing something in your carry-on. Most other airlines have some snacks such as small sandwiches, cookies, candy, fruit, or chips available for pickup at the gallery areas on intercontinental flights in business class.
The crew is really friendly
Pros: "Very accommodating staff"
Cons: "breakfast served was still frozen."
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "Nearly all Flights on time"
Pros: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Cons: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Pros: "a320 was comfortable"
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Pros: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Short flight but staff very attentive, food good."
Pros: "Everything was fine except for the comfort."
Cons: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Pros: "Attitude of staff"
Cons: "Food and delay"
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Cons: "4 good movies, regular water rounds, friendly staff, enough toilets"
Pros: "Used both front and back doors to board the plane."
Cons: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Pros: "Everyone was very polite, seats were fairly comfortable. Food was about what you'd expect, but with more chocolate, which was nice. Enough movies to keep me busy."
Cons: "Spilled a drink and requested someone come by, only to have three people ignore my light and visible waving arms. Had to move my neighbor and find some napkins, by which time my seat was soaked through. While I was cleaning, someone asked if I had turned my light on."
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Pros: "I like the lufthansa Flight. The Crew was Amazing."
Cons: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "Good entertainment selection"
Pros: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Cons: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Pros: "Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve."
Cons: "Couldn't have been better."
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Cons: "Seats are very uncomfortable. Body wants to slide forward."
Pros: "Crew inside the plane was lovely."
Cons: "Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves. Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable."
Pros: "Clean space, friendly crew"
Pros: "I like that everything is done fairly quickly and efficiently."
Cons: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."
Cons: "Delayed - but made up for later!"
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "It's KLM. What else do you need to know."
Cons: "All of the less than good, obvious!"
Cons: "Information on arrival time was not correct"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Everything is alright"
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "Flight was cancelled."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Left ontime and service was excellent."
Cons: "They have mabaged to lost my luggage"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "Good flights. Good prices."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Everything. A truly faultless experience!"
Pros: "quick and relaxed"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Everything. Staff incredible."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."