Headphone jack was weird, only worked in one side. Entertainment options were poor, and highly edited. My luggage was bent on the top when I got to Newark.
Friendly staff and nice people incl Kay! She was so helpful to me as I'm traveling internationally with 2 kids under 2
Comfort is horrible if your not in comfort rows with extra room. The food is ok but the staff were so consistent and offered food and drinks. The airline should allow pass gets with kid/kids to get on plane earlier not with reg bording passengers. It's horrible how rude people are and impatient!! This would hwlp
Flight attendants were professional, but discourteous. It was not Luftansa as advertised but A UNited airline
Plane & crew terrible ! The flight attendants Made you feel like you couldnt ask for anything extra! (Water, juice). The meal wasn't heated all the way, breakfast snack was cold. The seats seemed extra cramped no leg room. You were literally laying on the passenger next to you! They also didnt allow people with children, babies to do advanced boarding it took up so much time! I payed for extra leg room on my return flight which was cancelled by the way due to weather then they gave upgrades to others for free..! While the return flight was delayed I was kept in airport for 8hrs before they cancelled it also unpleasant! That section of the airport had no food, all United Airlines offered us while waiting was sodas! Really?
not again will i fly international with UA!
It was a very comfortable flight with a window seat which I prefer. Service was extremely good from checkin to boarding to the onboard crew who looked after us well the whole flight. I actually thought all the food options were very tasty and portions acceptable. We even got in half an hour earlier which was a bonus.
The trip to Dublin two weeks or so before was not as comfortable as I was assigned a seat in the very last row on the aisle which meant that even if I was able to fall asleep, I would have been jostled repeatedly by people using the lavatories in the back of the plane. Also those seats do not fully recline and if they are going to charge more for other seats in the plane, then they should be charging less for those seats which offer less space and on the aisles, unintended bumping by fellow passengers walking through tight aisles.
The food was not really edible on this flight. The seats are also quite uncomfortable- I'm not a particularly large person, and yet they were uncomfortably stiff.
1. the most crowded seating ever.
2. The worst food imaginable. Nearly inedible.
3. Never before have I been on an airline that ran out of water! Shame on whomever had the job of seeing that there was adequate water on board.
4. The plane was cold.
We liked the US pre-clearence process that saved us a bunch of time.
The meals were great. The plane was very new and clean.
Drink service needs improvement. They only came around twice and even after several requests we finally had to seek out a steward to get beverages.
The earbuds are very poor quality. We took 2 different flights, each with a different style earbud and they both had terrible sound quality. There is a great Entertainment collection of movies and music but the earbud quality made it difficult to actually hear music clearly or even sound for the movies.
Due to some circumstances I had to cancel my trip. Because I booked through a third party I was unable to get a refund or any recompense without ~$200 in fees, so I had to abandon the tickets, I was really looking forward to the trip and i was disappointed I couldnt do anything to salvage them.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
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