I was not a fan of this airline, we took off late the crew was bossy and the plane smelled.
Pros: "plane was clean, bording went smoothly."
Cons: "Flight attendants were no where to be found most of the flight. They didnt walk up and down the aisles for literally hours before we saw them again. Never offered water during a 11 hour flight, they only came around deal meal service time. But the time in between meals, we seldom saw them."
Pros: "Food and entertainment"
Pros: "Crew was attentive, friendly and helpful."
Cons: "Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again."
Pros: "Good food good movies"
Pros: "Food was good enough."
Cons: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Pros: "Sandwich was good and the seats had good padding and comfortable."
Cons: "The head phones are terrible."
Pros: "On time. Really fast the check in. Nice crew. Confortable."
Pros: "Perfect take off and landing. Very smooth flight with good service"
Pros: "The food was excellent!"
Cons: "The website had lots of glitches and made it difficult to check-in."
Pros: "It was one of the best airlines in all respects. We flew economy and were treated very well. The stagg was lovely and the food plentiful and good. I will definitely fly them again. The website could be a little easier to navigate to check flight status and seat confirmation. They need to work on that. United airlines website would be a good place to start rheir study."
Cons: "The website needs work. See above."
Cons: "Same problem as the first segment (see above)"
Cons: "Tell passengers the truth from the start!"
Pros: "In flight entertainment Bathroom focet"
Cons: "The seats were highly and unusually cramped up. To increase the space, provide leg room, not alright for an international flight w 14 hrs duration in flight. Very discomfort."
Pros: "Overall the experience was good. Cabin crew helpful."
Cons: "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."
Pros: "Crew was friendly and helpful. Would choose Turkish Air again."
Cons: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Pros: "Everything was exellent"
Pros: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
Pros: "They tried to put us with other planes. They weren't successful"
Cons: "They canceled our first flight ( not knowing the reason)from then our trip been ruined, going and coming. We had to buy a return tickets ourselves to get back to Portland. Not happy with them at all. Never were able to go with our original flights."
Pros: "Everything perfect . Departure /arriving / check in / transfer lenth ."
Pros: "First time I've had a gift in economy! Very minimal, but nice! Food was very good - especially for airline food. Crew all very nice, and pre-flight in SFO was efficient and pleasant."
Cons: "I'm a wheelchair passenger, which was a DISASTER in Istanbul!. It took nearly an hour to get to off and to passport control. And on the plane, it was very uncomfortable because of so little leg room. To get out of the window seat to go to the toilet was as bad as it gets, because of row in front with reclined seats - only possible to scoot across in sitting position. Not easy....!"
Pros: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
Pros: "Everything was v good"
Pros: "Food was good"
Cons: "Hour and a half delay"
Cons: "Little value for money. Meal, seat.. below expectations of premium economy"
Pros: "customer service, food, entertainment."
Cons: "small seats"
Cons: "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."
Cons: "It was very hot during the entire flight."
Pros: "Everything except they always arrive late. The food served was actually good. They have cut back on the food and beverages which they serve. But unlike Delta they serve more than water."
Pros: "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
Cons: "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
Cons: "the coach seats are really cramped--especially for a 13-hour trip; need to get rid of the buses that take passengers to/from terminal to airplane--wastes precious time with short connections"
Pros: "Food is better than most and the personal touch screen entertainment center is top notch"
Cons: "When the person in front of you lounges back it's near impossible to eat your food or see the screen comfortably"
Pros: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Cons: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!"
Cons: "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."
Pros: "Free wifi for business class HD movies + good quality DENON headseat"
Cons: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Pros: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
Pros: "The food was decent, as well as the movie selection."
Cons: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
Pros: "Onboarding, crew attention, lounge access"
Cons: "Food was even better in Turkish Airlines before."
Cons: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
Pros: "Food and service very good"
Pros: "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
Cons: "The bathroom needed a little more maitence that's all!!"
Pros: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"
Pros: "Loved the entertainment center and options. Loved the frequency of beverage service."
Cons: "Nothing. Everything was great!"
Cons: "The representatives did not encourage an organized line to handle their passengers. They let people storm their office and usually helped those speaking Croatian first."
Food is dreadful Service is top notch
Cons: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Pros: "The crew performed their duties in a professional manner."
Cons: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."
Cons: "The fly was a little late."
Pros: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Pros: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Cons: "Too high price tickey and had to buy luggage"
Cons: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Pros: "The cheese sandwich was good."
Cons: "Flight left late. Airport employees weren't helpful. The plane was hot."
Pros: "Business class for great price but I’m tall and not much extra legroom"
Cons: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Pros: "Good food, service. Love that toilets are downstairs"
Cons: "New planes are smaller and more cramped"
Pros: "The crew was nice"
Cons: "The boarding process and the fees"
Cons: "The gate was moved three times."
Cons: "It was a different way later flight"
Cons: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Pros: "Friendliness of staff Efficiency"
Cons: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Cons: "It was awful. The staff was more concerned with flirting with guests than everyone else. The seats were absolutely terrible. Getting off the flight the flight attendant had her back turned to everyone but made sure that the guests in first class were greeted as they discarded the air craft. As soon as she left everyone else from economy off the plane she didn’t even say have a good day, rather she had a nasty look on her face. This will be the last time I fly Lufthansa."
Cons: "Flight delayed over four hours, no explanation or apology given. Missed our connecting flight, arrived home over 8 hours later than planned."
Pros: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Pros: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Cons: "Boarding process. Felt like a mad dash just to scan your boarding pass."
Pros: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Cons: "U cannot think of anything."
Cons: "Boarding a blitz chaotic"
Pros: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Cons: "The cheese sandwich was awful."
Pros: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Cons: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Cons: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."
Cons: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Pros: "The amenities were a nice touch (headphones, blanket, pillow) and nice selection of current movies. The captain made timely announcements to update us where we were flying over and what our expected arrival time was in German and English."
Cons: "I was surprised that there were at least four dogs on the flight, some without a carrier. I didn't care for one of the meals which was mixed peppers with onions, cheese and potatoes. I thought the meals were overly salted but what airline's meal isn't."
Pros: "Excellent snack. Excellent service."
Cons: "Seat poor, small, and not a first class quality. No premium check in. Lounge terrible. No pre board."
Pros: "Of course, a short flight, but the sandwich was fresh and staff helpful. Thank you."
Pros: "The ease and non-confusion of the boarding process"
Cons: "There wasn't much entertainment options on this flight"
Pros: "Flight more or less on time - efficient"
Cons: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Pros: "Lost my tablet and it was returned to me! Great staff."
Cons: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
Pros: "Economy class was amazing"
Pros: "See above"
Cons: "See above"
Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Cons: "Day before the flight, Me and my husband did the online checkin as soon we got the email to ensure that our seats are together. At Milan airport, we verified our seat numbers again with the staff to make sure that my seat( which was assigned by Lufhtansa itself) is still the same and is Window seat. She checked and confirmed at the airport that my seat is window seat and there won't be any changes. At Frankfurt airport, while we were ready to board the flight, we were told that the system had assigned my seat to someone else even though i had the seat number printed in my ticket and verified it the same morning at Milan airport too. The Lufthansa staff member M.Hoy ( M.Ahoy) was not at all helpful to resolve the issue. After requesting him to give me another window seat or resolve this system issue, he behaved in a very disrespectful way. Even though it was airlines mistake in reshuffling my seat at the very last moment of boarding the light, he was not at all helpful and spoke to us in a very rude way. I am a regular flyer with Lufthansa/United flights and this was a very horrible experience. I am very disappointed."
Pros: "My flight from Dubrovnik to Munich was pleasant. The chairs were comfortable, I had plenty of room, the snacks were fine, the staff was friendly."
Cons: "Online check in was difficult."
Pros: "Never got on this flight on the booked day and got out the next day"
Cons: "The lines for boarding are ineffective and take too long."
Pros: "Nothing, the anounced railway wagon wasn't availabel"
Cons: "I lost my luggage at Frankfurt Airport due to poor information policy of Lufthansa - so at first hand they didn´t inform Copa Airlines that there is no luggage check out at Stuttgart Railway Station any more for years now. In Stuttgart the lost-and-found office have changed since 2 weeks to an other company and they didn`t inform the headquarter in Ffm. about that, so that they rep gave me the wrong phone- and email-numbers. Finally I had to drive the next day to Stuttgart Airport to claim my lost luggage at Ffm Airport."
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pros: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Cons: "Nothing! Love Austrian Airlines!"
Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."
Pros: "Very good"
Cons: "Hi am happy"
Pros: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Pros: "Nice crew"
Cons: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Cons: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Pros: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pros: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pros: "Awful airline. Will never get tickets through you again."
Cons: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Pros: "Will never purchase tickets through kayak ever again"
Pros: "It was all fine, a bit cramped, but otherwise fine"
Cons: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Cons: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Cons: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Pros: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Cons: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Cons: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Pros: "Flight on time, and luggage was at destination. Crew OK"
Cons: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Cons: "I missed my flight because of the delay in Zurich"
Cons: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Pros: "Flight was in schedule, friendly staff"
Cons: "We are late only 25 min (50% of flight - 50 min)"
Pros: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Cons: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Pros: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pros: "I liked that the plane eventually came..."
Cons: "That the plane was an hour late..."
Cons: "We had a delay of nearly two hours."
Pros: "The flight was comfortable and very timely."
Cons: "Very little leg room."
Pros: "Very comfortable aircraft"
Pros: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."
Pros: "Super friendly"
Cons: "No entertainment"
Pros: "My flight from Vienna to Warsaw was fine."
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Pros: "Plenty of leg room in economy. Will fly again."
Pros: "Service was great and the flight on time."
Cons: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Pros: "Very carrying crew, kind and attentive"
Cons: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Pros: "It was fast and comfortable"
Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Pros: "Made it there safely."
Cons: "Not much space in the seats on the flight especially for 10 straight hours."
Pros: "Easy online check-in and boarding pass access also linked to wallet."
Cons: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Cons: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pros: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Cons: "The food was bad."
Cons: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Cons: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Pros: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "the flight seat was comfortable. It was the most comfortable economy class seat."
Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional
Cons: "This airline is borderline budget airline even in business class."
Pros: "Brussels Airlines crew"
Cons: "Was really a great experience from start to finish."
Pros: "The crew was OK, the seats had generous leg space."
Cons: "The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-("
Pros: "The flight attendants were wonderful and the movies and space for the kids was great!"
Pros: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."
Pros: "Food was good. Crew on the flights were polite"
Cons: "Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways."
Cons: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Pros: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Cons: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Cons: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Pros: "The flight attendant was very quick to meet any needs big or small."
Cons: "Still extremely unhappy about my broken item."
Cons: "Seat and cabin temperature was very uncomfortable."
Pros: "Nice and easy"
Cons: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Pros: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Cons: "Plane seem a bit old lights would flicker randomly."
Pros: "It actually tasted great!"
Cons: "Movie selection was weak."
Cons: "They change my flight, and I had no kosher food in the other one"
Pros: "Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me."
Cons: "Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids..."
Pros: "I enjoyed everything but"
Cons: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"
Cons: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Cons: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Pros: "Smooth flight Pleasant staff Smooth boarding process"
Cons: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Pros: "Be on time"
Cons: "Food, no comfort, movies and music boring"
Cons: "Was surprised that the food was on sale !"
Cons: "Flight was late and I almost missed my connection in Brussels"
Cons: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."
Pros: "They remembered my special meal requested."
Cons: "Not a very informative crew, service seemed rushed - I only got 2 small cups of choice of beverage offered on a 6.5 hour flight, which was disappointing as I was unable to purchase a bottle of water in the airport terminal prior to boarding as I was just there for a layover and did not have euros to buy one from the machine."
Cons: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Pros: "Same coment"
Cons: "Same coment"
Pros: "Friendly crew"
Cons: "Delay +50 minutes Because of the flying orange tomato"
Pros: "Nothing special"
Cons: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Pros: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Cons: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Pros: "Everything about the airline"
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Pros: "The chocolate was delicious!"
Cons: "The food was not that good but edible."
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Pros: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Cons: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Pros: "Small plain. No interlaken. Cold food"
Pros: "flight staff were very professional."
Cons: "Babies crying everywhere One couple fighting No food or drinks"
Cons: "No water/fluid offered -- everything was pay-to-play."
Pros: "Liked flight home arrived early luggage on belt quickly fragile parcel looked after and loads of leg room on airbus"
Cons: "Audio didn't work, broken tray that the food and drink could fall, unresponsive crew staffs (they consistently ignored my call and even turned off the call light above my seat-they just didn't do anything)"
Cons: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"
Cons: "Agents could b more organized to help reroute everyone. Instructions were not provided to collect our bags."
Pros: "Friendly staff."
Cons: "Chaotic airport and lost my luggage."
Pros: "Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better."
Cons: "The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too."
Pros: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."
Cons: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."
Pros: "Steal money!!!! You guys didn’t allow to bring our carryons in to airplane and was a little short, she forced us to pay for them and send to the big luggage. But when we was boarding there so many people with a bigger baggage!!! I can’t accept that !!!"
Pros: "Nice crew. Flight arrives before planned."
Pros: "Board on time or at least updates why we are waiting."
Pros: "The cabin crew was very good. The check in process was tough but the representative was nice."
Cons: "The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer."
Pros: "the flight was ok"
Cons: "the crew member at the gate got very RUDE with my sister, my sister she explained to her that since my mom is 77 years old she needs to take a bit more time to board so she asked if she could be one of the first people to board the plane. She told my sister that my mom could born after priority"
Cons: "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."
Cons: "Accent and descent were extremely fast and caused ears extreme pain."
Cons: "gate closed 1 minute early so intern missed the flight"
Pros: "Great beer selection on the flight. After spending 4 days in Paris with all wine it was great to have an IPA on the flight. More importantly, the service was incredible, airport was beautiful, and transport was seamless."
Pros: "Pretty quick and easy. EasyJet is not the most intuitive considering what is standard for booking and travel. But it worked out."
Cons: "STN Airport is horrible. Nothing you can do about this but really not good."
Cons: "1 hour late both ways"
Pros: "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Cons: "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."
Pros: "Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am."
Cons: "Plane took off late because they didn’t have machine to turn plane on and let us inside the plane for an hour at 39C because air conditioning didn’t work"
Cons: "Flight was delayed for an hour an a half and only landed at 12.30am. Missed my Gatwick express connection (as nexttraij wouldn’t be for another 2 hours 40 mins. So I ended up spending £120 on Uber to get home."
Pros: "Get what you pay for"
Cons: "Unfortunately there was a 45 minute delay before take-off"
Pros: "On time and very well organized"
Cons: "U have to pay for water"
Cons: "You all do not help people who have suffered a loss. It is so difficult to get a response from anybody, it’s not only frustrating but disappointing"
Pros: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Cons: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Pros: "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Pros: "Everything was good"
Pros: "Excellent crew"
Cons: "2h delay and no food or discounts for food"
Pros: "I thought the crew members were nice. Probably because they feel like they have to make up for the fact they are required to completely rip off the passengers... I mean not to even provide free water..."
Cons: "This company will gauge you for money. It’s a complete joke. To check two smal bags they charged me $94 euros, which unfortunately I had no other option but to pay. The easy jet representative charging me for the bag check treated me like I was stupid for not checking the bag online. I didn’t know until late that I was going to need to check a bag... The flight boarding was completely unorganized. They shuttled 3 bus loads of people to the plane and had everyone board on either end of the plane, making it so people had to scoot past each other both ways to get to their seats creating a traffic jam. The biggest insult was they don’t even provide water unless you pay for it. All the food and drink must be paid for. Not only that they have a magazine for items you can buy while flying with them. It felt so commercialized and like a complete rip off. I will never fly with easy jet again. Oh and I forgot to mention, the plane was dirty when we loaded. There was a dirty tissue under my seat and trash in then compartment in front of me."
Pros: "Short flight"
Pros: "Good communication; well organised"
Cons: "What else? The seats, duh..."
Cons: "They just try and steal your money by making you pay for carry on bags at the gate. Seats are very uncomfortable and the cabin crew were very rude. Horrible airline."
Pros: "Paid for speedy boarding and it got us on the aircraft 2nd"
Cons: "No entertainment."
Cons: "Paid for handsfree but wa t allowed a lap top size bag despite phoning to check and being told it would be okay"
Pros: "Good flight, was delayed but we still got there on time"
Pros: "Nice crew, on-time flight"
Pros: "Empty seat next to me. Arrived a few minutes early. Looked like a new plane: was Austrian registered which is new for EZY (thank you Brexit)"
Cons: "Boarding process always feels more irritating than it should."
Cons: "Hostess who threw me out"
Pros: "Arrivals terminal at BCN"
Cons: "Poor control of boarding - speedy boarding doesn't work"
Pros: "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"
Cons: "1h 50 minutes this time"
Cons: "missed my next flight and had to pay $2000 for a new ticket."
Pros: "Fligh attended were so friendly."
Cons: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."
Cons: "More than 4 hours delayed, very little communication from airline. Terrible customer service. No entertainment or food. Seats are very uncomfortable. Expensive to check a bag. I will not use them again."
Pros: "left and landed on time"
Pros: "Fairly cheap flight."
Cons: "The baggage fee is very confusing and I paid extra for my luggage returning not knowing that the fee for luggage covered there and back. When I asked for a refund they denied me."
Pros: "boarding and timeliness was well executed"
Cons: "Announcement of gate was very late. deplaning took about 10 minutes delay to connect sky bridge. Not the airlines fault per say but was not an avoidable inconvenience."
Cons: "Did not see in kayak that no baggage was included and also could not add luggage. Went to the airport with time enoight to do it there annd they charged me €100 for a bag and skis. They say no baggage was included and adding in the airport costs more. When said i did not see the baggage option in kayak they told me i first have to book in kayak, then go to easyjet. Com and modify the booking to add luggage. So easyjet ends up being all but easy. I enden paying 180€ instead €80 for this reson."
Pros: "Fast in n out of plane."
Cons: "Rudeness of gate agents and charging extra money for a back pack or purse."
Pros: "With an obvious broken foot, I was first ignored and rudely spoken to by the gate crew. I wanted info on preloading and was dismissively told to wait for boarding. Finally, when boarding was about to start, a new agent appeared who cheerfully helped me and other disabled passengers. I was able to board early...that's the one good thing."
Cons: "My check in experience was horrific! Because of my broken foot I cannot walk long distances and had requested assistance. The agent check-in told me I had arrived too late for assistance and it would not be available to me. I almost started to cry because the gate is so far away. It was with the help and kindness of two strangers in line that I was able to get a chair and be wheeled to the gate. I had arrived one hour and 45 minutes prior to my flight but was told I was too late for assistance. After the check-in agent gave me the information she completely ignored me! I wish I had her name."
Pros: "Went from A to B."
Cons: "They charge for bags, first flight was overbooked so we almost didn't get on, the people at the gate had no interest in being even somewhat sympathetic. It would be nice if at some point during the check in process or ticket buying process were told that we can only bring one carry on so my girlfriend and I aren't scrambling to fit everything into one bag outside the gate. Also the crew took our coats from us when we had them on our seat because they said they needed to stow them, which makes no sense. I would not and will not recommend easyjet to anyone."
Pros: "Everyone was so nice and friendly....lovely!!"
Pros: "Everything but the constant delays of these flights on Sunday evening . Last Sunday had the same problem and the invoked cause was traffic are barcelona airport."
Cons: "Recurrent delay"
Pros: "Flight went well, staff was great, there was a class on a type of field trip that made boarding difficult but other than that everything was fine"