Excellent hard product, excellent staffs. Lousy app and website that can’t be trusted. App says I have to change my flight due to operational issues. Message was cryptic and misinformation. Have to contact my own travel agent to make sure flight wasn’t cancelled despite Turkish Airlines app and website both denied checking in. Went to airport and had no issues checking in and boarding passes issued.Frustrating and anxiety ridden 24 hours before flight time.
Excellent!! The flight had a chef onboard and each course was served separately from a gourmet cart. Haven’t had this experience for a long time for business.
Boarding was slow -- we ended up being late to take off. It was a packed flight, and there is no effort to board in any orderly fashion. The signage went up pretty late too, so figuring out where to go added to the chaos. The food disappointed me this flight with choices that were not totally to my liking.
Everything could be better.Call center is so bad.You can't fix anything with them.
I’m leaving it really bothered me. My bag did not come in on time and I had medication in that bag that needed to be in the refrigerator and I still throw it out. Are you going to buy things because it came so late
The food and drinks were good. Other than that airplane cabin and bathrooms were dirty and airplane was HOT.
I did not like 2 3 2seating. The food quality was declining. The appetizers were good. But the main course was limited and I had to send back my lamb chop which was too dry. The meal before landing was disappointing and not appetizing.
Very good. As expected. Have used their service several times. Highly recommend
Again the lounge boarding process were the only flaws. I was sitting comfortably in the overcrowded , under-catered business lounge at IST and got a notification in my phone that boarding had started. I rushed to the gate only to stand there an additional 5 minutes before boarding actually began. I could have enjoyed additional time in the lounge. At least they clearly separated business and economy classes in the boarding area so it wasn’t a total mob scene.
Liked the presentation and the seats. Did not care for the crew, they were efficient but not friendly and did not check if we needed anything
It is completely insane to me that first class does not include WiFi. Also does not include lounge access. Port for phone charging did not work. The crew was absolutely lovely, and the food was excellent.
I appreciate how quickly and kindly the people at the gate at DCA accommodated several of us who wanted to switch from the 6pm flight to the 5pm flight at the last minute. The flight crew was helpful to us too (dealing with luggage).
Went from a plane with free internet to a plane with paid internet. The entertainment screens didn’t work. Crammed in the back and the crew hit my knee with the cart really hard - it hurt. No apologies. I’m still limping today.
Very uncomfortable and cramped seats. Everything else was okay, the crew members were nice but nothing was exceptional.
Check in went smoothly. Flight attendant who was assigned my area barely paid any attention to me! She acted as though she was extremely busy and flustered. Maybe she was new?! I told her to change the language on my screen, she said she’d come back to help me but never did so I was able to solve the problem on my own. She came back and said she’d made adjustments on her end. Highly doubt it because I found the setting to change the language! Also, I noticed everyone was eating before we landed so I pushed my help button and she never came so I got up to find her to ask her if I can have breakfast. She said they are not serving breakfast but I can have a sandwich. Yes, that was her response as I saw everyone eating breakfast!!!
Terrible flight attendant. Rushing me as I ate my salad and appetizer. Served my dinner while I was still eating my salad. My dinner was dry and very salty. He asked me what I wanted to drink, I said flavored sparkling water. He said we don’t have that we have plain sparkling water. I’ve flown United many times and I know exactly what they have. 10 minutes later he asked me what flavor sparkling water I wanted. Did this with an attitude as if he was being bothered!
Seats could be more comfortable, food was plentiful and good.
Compared to our Lufthansa flight out, it was pretty poor. Check-in was a nightmare trying to figure out if it was Lufthansa or United, the Kayak link kept sending us to a dead link with United. Then figuring out which code was United was a mess - it took way too long. On the flight, the seats were uncomfortable, they were out of all wines but red when the flight started, then out of red after the first beverage. The flight attendant said they never get restocked before they turn around to the US, so it happens all the time. The food was so bad we threw it away. For a long flight, it was pretty terrible.
Fabulous! Plane was full a couple of months ahead of time and there were no seats available for purchase. Not the airlines fault but maybe they should offer more flights on that route! Thanks
Thé process in Frankfurt was appalling. We were directed to the wrong line by an airport employee as were many other people. This caused a 20 delay on departure and a lot of stress. The gate was not posted until 30 minutes before boarding then there were 2 security checks after even though we were transferring from another EU country. These took an hour to clear. The United staff then reissued paper boarding passes for the remainder of our trip but did not put TSA pre check on even though we have global entry. This caused more hassle for our Denver connection. The flight itself was wonderful but working through partner airlines is full of problems
