Would be nice in red eye flights to have blanket and pillow in first class, all anyone does is sleep
Give complimentary earphones to use entertainment
To pay extra for first class for no noticeable change in service whatsoever, no beverage service, a woman who talks so fast she couldn’t even understand what she was saying, microphone extremely loud… This is a disgrace and I won’t do it again
Cons: "Enforcing covid restrictions"
Cons: "Soda or coffee served during the flight could have enhanced their service."
Pros: "Crew was polite and very helpful."
Cons: "It would have been great to reiterate to passengers to remain seated when deplaning, until the passenger in the row ahead were approximately 6 Ft away."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "great crew and very welcoming for me and my small dog."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Cons: "No room to move very cramped"
Pros: "The boarding was very quick"
Cons: "Food service seemed a bit rushed. The cart came by to retrieve trays and I wasn’t finished yet."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "Friendly crew."
Cons: "Flight was fine."
Pros: "A meal when I'm traveling"
Cons: "The food was just a snacke"
Pros: "In-flight entertainment Nice crew"
Cons: "The Delta seat assignment and boarding process The flight was delayed"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Easy boarding"
Cons: "No entertainment"
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Cons: "no bed"
Pros: "The t.v. 's at each seat"
Pros: "That the planes flew and i met my connections and arrived home."
Cons: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Cons: "They charged $300 for 3 bags"
Pros: "Decent food . On time arrival !"
Cons: "It was fine"
Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Cons: "No point to early arrival when plane has to wait 20 plus minutes for gate."
Pros: "Crew was great. Planes were on time."
Cons: "Takeoff and first half of ORD-MCO leg was a little rough. Not the airlines fault though."
Cons: "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We did get it later, but I am not impressed at all by this experience."
Cons: "The plane delayed a couple hours. The plane was sooooo old, noisy should be retired."
Pros: "Everything other than the time"
Cons: "That the plane was one hour late taking off. We arrived bed very late at night"
Pros: "Flights went out on time, almost"
Cons: "The number of people who bring far too many and too big luggage onto the plane as carry on. I paid for my bags to be checked and then see how many people are breaking all the rules. This delays flight departure and causes frustration and anxiety onboard"
Pros: "The planes weren’t overly packed and everyplane was on time"
Cons: "While it is cold in Duluth, our feet were very cold on the flight to Chicago. The next let was perfect to TPA."
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Cons: "Flight was canceled"
Pros: "My flight attendant was great. She was very fast."
Cons: "Plane was kinda dirty."
Pros: "comfortable and on time"
Pros: "Flight was on time; no delays; great crew! Really clear day - could see the ground the entire way between Denver and Grand Rapids. Thanks for great flights - both to and from GR/Denver/Santa Barbara!"
Cons: "As previously noted."
Cons: "Same thing, we weren't seated together like I thought I had booked the seats."
Cons: "Jerking us around with delays and moving gates back and forth. O'Hare is huge, I ended up walking miles back and forth."
Pros: "Crew was pleasant, pilot did a great job, some turbulance but he handled it well, good landing too."
Cons: "really tight seating, though I understand the reasons--still don't have to like it much! Some day I'll be able to afford 1st class!"
Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."
Pros: "Load $60k worth of my video equipment."
Cons: "Load $60k worth of my video equipment."
Cons: "Flight delayed in duluth. Missed connection in chicago. Added 6 plus hrs to my travels. I could have driven"
Pros: "Very accommodating cabin crew."
Cons: "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
Cons: "Price from Duluth is ridiculous!!"
Cons: "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
Pros: "This was one of the planes you are starting to hear about where the seats are spaced so close and are extremely narrow. This was redicolous for such a long flight. Hope the talked about law suit on this goes through this seating is unsafe. Plane we flew from Chicago to Grand Rapids was more comfortable and you could really see the difference in seat spacing and size."
Cons: "It was on time."
Pros: "It was great all the way. No complaints"
Pros: "Made it on standby"
Cons: "Had to fly standby to get home because you made me miss my connection"
Pros: "Boarding, take off and arrival time. Flight arrived before schedule."
Cons: "Tight seating"
Pros: "Quick flight free beverage and snack"
Cons: "Flight delayed with several gate changes"
Pros: "Flight crew were professional and friendly."
Cons: "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
Pros: "Eas to find my connecting flight. Staff very friendly."
Pros: "Crew was great and accommodating due to hour delay"
Cons: "Late delay. Slow boarding. Sat on plane for hour before actual take off."
Pros: "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
Pros: "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
Cons: "I thought insurance gave me any reason to cancel or change my flight"
Pros: "On time , early"
Cons: "Baggage seemed to take a while to get from baggage claim"
Pros: "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
Cons: "minor delays and some wind on the landing but that's out of our control"
Pros: "Direct Flight. First in a Loooong Time !"
Pros: "We found a new flight"
Cons: "The fact they did very little to accommodate the cancellation"
Pros: "Changed gate burt never notified those in the waiting area...and left the original information up at the discontinued gate so there was not way to know that the gate had been changes"
Cons: "just about everything"
Pros: "I was pleasantly surprised to be in the middle seat with ample leg room. It was one of the most pleasant rides I recall. Loved the plane."
Cons: "United is unorganized!!!"
Cons: "Duluth flight late (always)."
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
Cons: "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
Pros: "The person next to me"
Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Cons: "I have not complains, everythings was Ok."
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "Friendly service"
Cons: "United did not inform me original flight was cancelled. Kayak did Seats are cramped"
Pros: "We had the flight attendant from heaven! She was so attentive to us and outshined all other flight attendants - ever!"