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Pros: "The seats were extremely comfortable! I"
Cons: "Nothing"

Pros: "The delta checkin desk were exceptional."
Cons: "N/a"

Cons: "Great crew!"

Pros: "Free entertainment"

Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."

Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."

Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"

Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."

Pros: "Great Service and flight was without problems or delays. Arrived on time ."

Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."

Pros: "Nothing."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."

Pros: "great crew and very welcoming for me and my small dog."

Pros: "Early arrival. On time departure. Good selection of movies"

Pros: "Smooth and comfortable flight."

Pros: "The movies"
Cons: "NA"

Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"

Cons: "Turbulence but no one can help that"

Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"

Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."

Cons: "Not much- pretty great flight"

Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."

Cons: "Delay was over an hour"

Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."

Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."

Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."

Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."

Pros: "20 minutes ahead of schedule"

Cons: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"

Pros: "Everything was great"

Pros: "I liked the legroom and the seat"
Cons: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."

Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"

Cons: "Customer service"

Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."

Pros: "On time with no drama"

Pros: "That the planes flew and i met my connections and arrived home."
Cons: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."

Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."

Cons: "Turbulence"

Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."

Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"

Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"

Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."

Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"

Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"

Cons: "Late"

Pros: "Very courteous staff. Legeoom not too bad."
Cons: "Delay."

Pros: "Service in the flight !!"

Pros: "Delta provided a superior experience!"

Pros: "Easy loading and unloading the plane. Friendly staff"

Pros: "Nothing at all"

Pros: "Arrived early. Great crew."
Cons: "Movie selection is a bit stale"

Pros: "On time even with minor delay in boarding"

Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."

Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."

Cons: "Delayed an hour on mechanical problems..but free movies and TV provided to help ease pain"

Cons: "Baggage did not make the connecting flight. Their baggage service is poor. Didn’t receive my 2 bags until 10:30pm the next day."

Cons: "While it is cold in Duluth, our feet were very cold on the flight to Chicago. The next let was perfect to TPA."

Pros: "No delay, not crowded"

Cons: "The temperature on the plane was close to that of a freezer. Very cold for some unusual reason. Otherwise a great flight -- on time departure and arrival -"

Cons: "Flight was canceled"

Pros: "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
Cons: "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."

Cons: "I will not pay extra to access any in-flight entertainment on a flight. I prefer Air Canada's free in-flight screen access wirh unlimited movies available."

Cons: "I was on a flight that had tvs in the headrest and had to pay to use the entertainment. Last united flight I was on before that I was able to watch free movies on my laptop. That was much better because I could select what I wanted also without paying for it."

Pros: "quick boaeding"
Cons: "cramped seating"

Pros: "Flight was on time."
Cons: "Always a cramped flight, miracle there was overhead room for my bag."

Cons: "Flight crew didn't seem very friendly"

Pros: "Snacks were stale"

Cons: "Drink/snack service was slow because of limited staff."

Pros: "The plane itself was very clean! We really enjoyed having the tv's. boarding and replaning, was very fast so it was nice!"
Cons: "Sadly, the crew seemed miserable. Nobody smiled. Especially the male flight attendant. We felt more like a burden than a guest. Sorry, but it was true. I believe it was our first time flying united. No snacks on the flight, just drinks, that's ok though."

Cons: "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"

Pros: "They allowed us to watch movies on our phones for free."
Cons: "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."

Pros: "No delays."

Cons: "We were delayed a bit by the plane arriving into Chicago late but the pilot did a good job trying to make up some time in the air."

Cons: "Never gave me the option to select seat."

Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."

Pros: "We took off 4 hrs late because of a brake issue. But we did make it. They didn't cancel."

Pros: "Nothing . Over packed, no were to put my carry on. Un comfortable"

Pros: "We arrived safely in fort Myers which was the most important part! The plane was very clean and I like the leather seats."
Cons: "The flight was delayed waiting for an aircraft."

Pros: "Prompt departures, pleasant staff clean plane"

Pros: "cheerful, helpful crew text message giving me flight updates"
Cons: "flight was late due to unavailable equipment no peanuts for those of us who must have gluten-free snacks"

Pros: "Price was fair"
Cons: "Bathroom was nasty"

Cons: "It took forever to board!"

Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"

Pros: "Changed gate burt never notified those in the waiting area...and left the original information up at the discontinued gate so there was not way to know that the gate had been changes"
Cons: "just about everything"

Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."

Pros: "Nice and smooth flight"
Cons: "No free entertainment and paid checked baggage but at reasonable cost"

Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."

Cons: "Duluth flight late (always)."

Pros: "More legroom than previous flight on B737."
Cons: "Why would you pay to watch anything? We don't care for Direct TV. Just give us something to watch w/o paying."

Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"

Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"

Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"

Pros: "The seating was very good and so was the flight"

Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."

Cons: "Flight was delayed 3 hours due to mechanical issues. The AC was not working but they had us sit in the plane for an hour in the heat while they tried to fix it. Then finally had us deplane to wait for replacement plane. Not that the employees weren't polite and courteous because they were, but the last time I had a delay like that the airline gave everyone vouchers for $100 off next flight they booked. Your company let us watch TV for free. Hardly comparable!"

Cons: "Delay"

Pros: "The crew was so pleasant and the plane was very clean"

Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."

Pros: "On Time, polite smiling crew, happy passengers, overall excellent."

Pros: "Very nice crew!"
Cons: "No snack packs with my drink. The entertainment on my flight was N/A, so it's not really a 1 star."