Cons: "Soda or coffee served during the flight could have enhanced their service."
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "Nice smooth flight"
Pros: "The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch."
Cons: "The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times."
Pros: "great crew and very welcoming for me and my small dog."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
Cons: "Ambient low lighting was pretty much non-existent in that old MD88."
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Pros: "Comfort"
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Everything. Very nice accommodating ok"
Pros: "Staff very courteous and professional"
Cons: "None"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Flight schedule and the various flight options with regardss to the number of departure and return flights."
Cons: "Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "That the planes flew and i met my connections and arrived home."
Cons: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Pros: "Good"
Cons: "Seats"
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Pros: "Nothing"
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Polite and efficient"
Cons: "Nothing"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "Plane left 2 hours late."
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I loked everything in my trip"
Cons: "Was delayed 1.5hrs"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Pros: "It was comfortable"
Cons: "The wifi wasn't working"
Pros: "Everything fine"
Cons: "No complaints"
Cons: "Delayed flights flight"
Cons: "Flight was delayed"
Cons: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Pros: "Once we got going, everything was great."
Cons: "2 hour delay on the plane due to mechanical issues."
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Cons: "We were forced to use another airline and we landed in NYC about 5 hours later."
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Cons: "The flight was slightly delayed on departure and arrival."
Cons: "Old plane----moldy and smelly."
Cons: "While it is cold in Duluth, our feet were very cold on the flight to Chicago. The next let was perfect to TPA."
Pros: "flight was fast"
Cons: "No media in-seat is frustrating."
Pros: "I got upgraded to first class and I was pleasantly surprised by the excellent service. Flight was on time. Crew was very nice. Food was great too."
Pros: "The crew did a good job with the sick woman."
Cons: "Flight was canceled"
Cons: "You better get rid of basic economy."
Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"
Pros: "I enjoyed the comfortable seating"
Cons: "Nothing"
Cons: "I prefer an entertainment console and monitor in the seat in front of me."
Cons: "Very scary flight"
Pros: "Luggage storage was large"
Cons: "Metal rails of seat in front and couldnt fit carryon below seat in front, bcharge for entertainment"
Pros: "Nothing"
Cons: "Delays, no tv, uncomfortable seats"
Pros: "The crews were accommodated"
Cons: "The flight was delayed on so many occasions."
Pros: "Seat was ok in stiffness and padding"
Cons: "Don't like sitting with my knees propped on the seat in front of me when I'm only 6' tall. feel like you could give a touch of extra legroom for times like when you want something out of your bag crammed below the seat and you have to jar your neck sideways to reach it and try not to be in your neighbors lap while doing it."
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Pros: "Excellent and content flight."
Cons: "No complaints"
Pros: "nothing"
Cons: "it was disgusting service. We never got to make it out to Denver. Our flights kept getting canceled even though we didn't buy tickets to be on stand by. Never flying with this company ever again!!!!!"
Pros: "Flight attendants were helpful, courteous, and welcoming."
Cons: "My seat didn't recline"
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "Nice comfortable seating. Fell straight to sleep"
Cons: "Nothing"
Pros: "Little- only plus was bulkhead seating but I was yelled at for having that when flight staff tried to take my seat."
Cons: "Rude staff, no help with my baby, flight attendant repeatedly yelled at me instead of simply talking to me like a Human. Check in attendants almost gave my seat away to a person with a dog, even though there were four other passengers without baby's flying. Then flight attendant yelled at me for "picking" the bulkhead seat- a seat that was given to me after united had taken my seat away earlier that day. I could go on and on. We won't be flying united again and I'm telling my friends with children to do the same."
Pros: "Pretzels is not enough I pay a lot to travel"
Pros: "It was great"
Cons: "Nothing"
Cons: "There was no gate agent until about 6 minutes before the flight was scheduled to take off and when got there they were rude to customers and dismissive."
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Pros: "Boarding was a mess..."
Pros: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Pros: "United spokesperson was able to get me on another flight out of O'hare. She was awesome."
Cons: "Nobody at the gate was helpful. They just kept saying check the board."
Pros: "The crew was friendly"
Cons: "Delays"
Cons: "I spent 4 hours waiting for a connecting flight the scheduled wait was 45 min"
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Cons: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."