Find cheap flights from Ecuador to Pittsburgh
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Top 5 airlines serving Ecuador to Pittsburgh
Scores according to KAYAK customer reviews
Pros: "Seat was comfortable and JetBlue agent helped me and my husband to get seats together."
Cons: "No complaints"
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "Everuthing was on time"
Cons: "The crew"
Pros: "Free WiFi"
Pros: "Form Boston to Pittsburgh, aircraft cabinet was very cold. Every other things were very good"
Pros: "Great price. Fast boarding. Crew was nice. Pilot did excellent job flying with a super smooth landing."
Pros: "Professional and personable. Nice job."
Cons: "Departure time was changed 7 times. Many times these changes were back and forth to earlier updates creating confusion."
Cons: "Great Airline... Need more options to select in Complimemtarry Healthy Snacks ..."
Cons: "Delays delays delays."
Cons: "The flight was delayed for like an hour"
Cons: "TV monitor wasn’t operational"
Pros: "Clean and roomy"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Cons: "I have not had the flight yet I got delayed."
Pros: "The seat, the space, the TV"
Cons: "The screaming kid"
Pros: "Two seats on plane Love love love NO MIDDLE SEAT"
Cons: "Delays. Changed departure gates. This is becoming the norm for most airlines. I was hoping that Jet Blue might be different. It is isn't."
Pros: "We were delayed by over an hour on our flight to Bosand then delayed, undelayed and then sat on plane waiting for another crew for over an hour. Jet Blue we expected better from you."
Cons: "Crew was dominant and made me feel like it is not a fun journey but journey to the jail. Poor customer service."
Pros: "Hassle free"
Cons: "The 3 hours delay"
Pros: "flights were on time, hotel was fine"
Cons: "small plane at end of trip was noisy, will bring ear plugs next time"
Pros: "Flight was on time, smooth ride! Very friendly staff."
Pros: "delay, delay,....."
Cons: "I had to check my bag that was clearly under the limit I have flown with the same bag several times on JetBlue and never had an issue until coming back to Pittsburgh from Fort Lauderdale"
Cons: "Plane was 3 1/2 hours late."
Cons: "Delayed over 3 hours. Landed in Pittsburgh at 3:17am. Ruins all of day working today on no sleep."
Pros: "Flight was short but comfortable. Love the free WiFi"
Pros: "Easy boarding. Friendly staff, great entertainment"
Pros: "I'm still surprised by how much more leg room there is on these flights. The only thing I misses were the blue chips. Just cheese zits and cookies for snaks on both flights."
Cons: "No blue chips."
Pros: "Customer service, polite staff overall amazing experience"
Cons: "I liked everything"
Pros: "Free snacks, spacious seats, courteous flight attendants, and on time or early! the plane was also clean."
Cons: "One of the flight attendants who stood at the front of the aircraft during boarding did not help us with our luggage placement in the overhead bins by our seats in row two. As a result we had to place one carry on several rows back which did, of course, make it difficult to get to upon landing. Subsequent to that, that same flight attendant helped a young man with his carry on with placement directly above his seat in the first row.Later on, I asked the same flight attendant if I could have some hot water for my wife (helps her with breathing). He came to me with a full cup of very hot, almost scalding, water and a small bottle of water. He did say that the water was very hot, but did not offer any ice to cool it. Naturally, we had no place to partially empty the cup and had to hold it for some time to let it cool. I did ask again for cooler water, but he said none was available."
Pros: "very pleasant ..."
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "Always a winner. We had regular seats, not extra legroom and they really are roomier than other airlines. Love the snacks and the little bottle of water that I can take with me after the flight. Love that wifi is free and available"
Pros: "The female flight attendant was very friendly"
Cons: "Not having mobile check in Getting a manually written boarding pass Security not accepting the written boarding pass 3 hour delay including sitting on the plane for over an hour and a half before takeoff"
Pros: "Non eventful which means it was very good!"
Pros: "Ability to change reservation so easily"
Cons: "That I made reservation for wrong time!"
Cons: "3.5h delay"
Pros: "staff is courteous, the plane is more spacious that other airlines, the jet blue terminal (C) at Logan International had very nice seating area, we changed flights to an earlier one that day and the Jet Blue 800# was very helpful and easy"
Cons: "we were delayed - obviously beyond JB's control but still got us home near the original time."
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Pros: "I like that i got there safe and fast"
Cons: "A person was on the plane with there dog and they didnt have a pass for the dog and crew escorted everyone off the plane just to get the person off."
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Cons: "Flight delayed and couldn't land at la guardia. Had to get a taxi to get back to laguardia because it landed inJFK"
Pros: "Not much"
Cons: "My tv didnt work. Crew unfriendly. Seats didnt work properly"
Pros: "Economy was comfortable. Affordable and just great overall."
Pros: "There were delayed for more than half hour"
Cons: "More airplanes have to be ready for a better service"
Pros: "Entertainment makes flight go faster. Many choices"
Cons: "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
Cons: "instead of a sandwich, some typical food from the country we are arriving"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "No delays"
Cons: "Crew seemed to have an attitude when asked questions"
Pros: "Easy boarding. Great seats with tv screens and entertainment"
Pros: "Was beautiful"
Cons: "If there is a delay don’t schedule new flight at midnight ,"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "They bumped me to first class so I could not have been happier!’"
Cons: "Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that"
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "Very efficient boarding and disembarking too, with a friendly crew!"
Cons: "The boarding pass showed Gate 0 for this flight, but that gate doesn't exist in Guayaquil! It was confusing, because the boarding was happening at Gate 2, but this was not displayed on the screens in the airport."
Pros: "Crew checked lots of bags before boarding as they knew the plane was too small for all those carry-ons. Helped speed up the boarding process. Crew was helpful on board as well."
Cons: "Very rough landing. Locals on board said it was normal to miss the landing and circle back, but that was a first for me. Flight was too short for the crew to offer drinks."
Pros: "Flight was on time to the minute and boarding too less then 15 minutes with an almost full flight!"
Pros: "I liked the food great seats good attendence overall everything"
Pros: "Flight crew, as always, was excepcional."
Cons: "Ground crew a bit stressed out for the many delayed flights that Avianca is having. Boarding process disorganized with people breaking into the line because of the flight delay."
Pros: "The crew and trip were good."
Cons: "I wish the flight had some movies"
Cons: "At the time of boarding the crew members started going by group. This only lasted 1 min. Everybody started getting in a line without regarding group or any type of particular order. The crew members did mind and just kept boarding people. Very poor management and lack of authority."
Pros: "On time schedule"
Pros: "Loved the fact that Avianca had a female pilot. This is the first time in my years of flying (and I fly a lot with many airlines) that I’ve heard a female announcing as the head pilot. Very cool. The staff are very friendly and helpful. Avianca also serves hot food and they don’t charge for wine and/or other drinks. The airplanes are very clean and love the mini screen behind each seat. They also have descent movie selections."
Cons: "I needed to connect to work during the flight but low and behold no WiFi. This was the only negative thing; everything else was fantastic."
Pros: "We bought the tickets before the pilots strike in Bogota and they were a good value. The prices after the strike skyrocketed."
Cons: "The flight left 2 hours late. They said it was a technical/maintenence issue, but was clearly a staffing issue. The crew that finally did show up did not appear happy to have been called In."
Cons: "Food was bad, late departure one hr delay"
Pros: "Copa Airlines had good food and acceptable leg room, even in economy."
Cons: "We we're rebooked on Copa Airlines from Avianca after a delay and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Do not fly Avianca out of JFK!"
Pros: "Nice fly ...no turbulence and good service!"
Cons: "There was half an hour delay leaving the USA"
Pros: "This was simple domestic flight, but the service was good and the flight attendants very conscientious. I would definitely fly Aviance again.Nothng"
Pros: "The food is very good and the attention is good"
Pros: "El personal es amable"
Cons: "Ponen muy poco personal para el check in y se demoran mucho en cada persona, tienen una sola fila para vuelos nacionales e internacionales, deja mucho que desear."
Pros: "El vuelo fue muy relajado, muy tranquilo, eso habla de buenos pilotos."
Pros: "Very helpful crew. Thank you"
Cons: "Had a two hour delay and couldn't check in early. I tried to check in around 2 AM when I got to Miami (the flight was originally for 9 AM) and they told me I had to wait till 6 AM. Of course, when I came back at 6 AM they weren't open, and only opened around 6:30 AM."
Cons: "No movies to watch"
Pros: "On time quick"
Pros: "Salimos a tiempo Avión moderno"
Cons: "Falto amabilidad por parte de la tripulación"
Pros: "No hassle and they gave a mini sandwich"
Pros: "It was really good service and on time"
Pros: "Friendliness and timeliness"
Pros: "Nice people! Nice services Good food! I'll take same way next time"
Pros: "There is no airline like Avianca, they are absolutely fantastic! Thanks again!"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Pros: "The punctuality is good, the crew is good."
Pros: "The service, the food, the various movie selections."
Cons: "Worst crew ever attitude was aufaul"
Pros: "Atención de sobrecargo"
Cons: "Tamaño de los asientos"
Cons: "There was no one in first class and they wouldn't let older people or pregnant women go there for more comfort. I think that is really greedy."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "Felt safe withe the cleanest of the plane"
Cons: "Bigger plane."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Pros: "Amazing crew"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Put up at the marriot"
Pros: "Good access to charging, good food"
Cons: "More space:)"
Pros: "Clean leather seats. Good screen for movies."
Cons: "Less announcements/movie interruptions"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Pros: "The crew did their job. Some attendants were very kind, helpful."
Cons: "Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind."
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Pros: "Good movies; nice crew"
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Arrived ahead of time"
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "Late, crowded, bumpy"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Cons: "delays after delays"
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Cons: "The customer service and the strict nonsense rules"
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "Great customer service"
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Pros: "Very friendly and professional gate agent and flight attendant"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Pros: "Good do to Delta Staff"
Cons: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "The flight actually took off."
Cons: "No forewarning of weather impacting flights 3 days later, allowing passengers to potentially change flights. Two hour delay became a four delay which became a five hour delay. Delta reps entirely unhelpful when I asked if anything could be done, "Atlanta is a disaster right now." I get that these things happen from time to time, but Delta is handling this very poorly. I'm actually waiting for my flight out of Atlanta and it's also been delayed, luckily only for 30 minute this time."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "The agents at the gate were very efficient and the flight crew was attentive and pleasant."
Cons: "My seat area was not clean. The arm rest and the tray area had food? on it."
Cons: "Ticket agents were friendly knowledgeable and helpful"
Pros: "The crew was kind. Movies were available, as well as a charging port for phones."
Cons: "We were prohibited from bringing water onto the airplane. However, this didn't seam to apply to all water bottles. My empty plastic water bottle had to be discarded, however, my friend's 32oz metal water bottle with water in it was allowed on the plane. She was able to get her water bottle filled during the flight, but my water bottle was tossed by the staff prior to the flight. How does this make sense? This was a 7 hour flight during which only 3 times were we given a small cup of water. That is crazy! Airplanes make you feel so dehydrated, and three small cups of water is not enough for 7 hours, that is absurd. Please, just like all other airlines and flights, allow people to purchase or fill their water bottles (regardless of the material of the bottle) prior to the flight so that they can remain comfortable."
Pros: "Although the aircraft is dated, the seating was reasonably comfortable. We were fortunate in have a row of 3 seats for the two of us on the way home which made it feel significantly more spacious than outbound. The meals were appreciated and tasty."
Cons: "The entertainment system is dated due to the age of the aircraft. However, we brought our tablets which is more than adequate. We also had back up portable chargers since there is no onboard charging. Thus, going prepared prevented any issues or concerns."
Pros: "Crew was great, boarding was relatively easy and smooth. Seemed to be enough overhead storage."
Cons: "Seats are super small, as are meals. 2 bathrooms for 100 passengers. If you have an older aerobus be prepared for shared screens and tops 1 movie in a 4.5hr flight. Could use more beverages."
Pros: "The crew had an attitude problem."
Cons: "Copa, lost my luggage."
Pros: "Onntime and very goid service"
Cons: "Panamá boarding room"
Pros: "COPA was acceptable, but I'd never use a COPA flight that xf'd through Panama again. No one should have to fly for 6 hours without a source of hydration. Panama GATE Security confiscated my empty water bottle that had been OK in Iceland, Spain, Paris, London, Rome, Bangkok, and US, etc."
Cons: "Panama GATE Security "confiscated" a water bottle without explanation. Having a Security presence in a CLEAN ZONE (after passing primary security) is ludicrous. No water to buy at the gate so that means no hydration for 5-6 hours in flight. STUPID!! Never again COPA or Panama Transfer."
Pros: "In time, friendly crew."
Cons: "Entertainment options are limited."
Pros: "-Nice breakfast snack after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "Everything was great food, confort, crew, boarding etc."
Pros: "Fast boarding and good food service."
Cons: "The 737NG series are very uncomfortable. Additionally no IFE entertainment system nor internet."
Cons: "Once again the plane was delayed, thank God this time I made it to my connection."
Pros: "Flight was on time"
Pros: "Great Service, on-time flight."
Pros: "Plenty of seating in waiting area. Good seat good flight"
Pros: "Flight on time"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Cons: "Flight was cancelled after sitting on plane for 45 minutes. Copa did a very poor job keeping us informed and making other flight arrangements. Ended up sleeping at the airport all night."
Pros: "got me out of South America!"
Cons: "everything was good"
Pros: "The crew was very friendly and attentive."
Cons: "The seats are terrible! On a long flight (5+ hours), I would expect lay-flat seats. These seats just reclined and had an elevated footrest. Not very adjustable. I probably would have been just as uncomfortable in coach."
Pros: "The flight have left on time and arrived on time"
Pros: "No stops"
Cons: "Food and that they didnt project any videos or offer airplugs to listen to music"
Pros: "Smooth flight. Extremely friendly crew."
Cons: "No complaints. Great service."
Cons: "My seat would not recline and when I mentioned this to the flight attendant, she said it was because it was an aisle seat. Safety was her reason. Other aisle seats I have had did recline. The result, was back pain. I have repeatedly tried to have my last two trips to Chile and Colombia register frequent flyer miles on Copa. I was not able to figuire out how to do this on the web site. When I asked for help at the Copa counter, I was told it can only be done on the web site. Fortunate, my recent trip to and from Ecuador did register frequent flyer miles."
Cons: "Plane was late in starting barely made our connection to FLL"
Pros: "The food was great!"
Cons: "It had one movie and one show for the whole plane."
Cons: "Entire row was skipped over for food service"
Pros: "Overall good safe trip"
Cons: "Long trip"
Pros: "several meals offered"
Cons: "seemed disorganized and crowded at times"
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best airline experiences"
Pros: "everything went well"
Pros: "comfortable seats with good leg room, very good food provided."
Pros: "We sat in business class and the service was wonderful. The flight crew was polite and professional."
Pros: "I liked the quick processing, food, and entertainment"
Cons: "My Luggage was lost and sent to Medellin, Colombia, when u arrived to Quito, Ecuador."
Cons: "They took me to another city, Copa was suppose to pay for my transportation to my final destination and I have to pay 200 dollars from my pocket, traveling almost 24 hours"
Cons: "No organization and you should not sell more tickets than you can in an air plain. Just one persone attending the counters."
Pros: "The personal was constantly there to help you out with anything. Some of them could not be so serious all the time."
Cons: "There wasn't any type of entertainment, the magazine onboard could have a crosswords puzzles, sudoku, or any other type of game. One of the male flight attendant hit me while going thru the cabin and didn't apologize, in fact he didn't turn around to say sorry."
Pros: "Service was good. They could have better choice in food. The chicken sandwich was wet and cold. Maybe offer a salad with chicken. Copa has a good connection"
Cons: "Going in to Quito. The drink was pour. Only offer once after that it was closed. Same food was offered. Again bread was soak and wet and cold."
Pros: "They gave food."
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Pros: "Ver y good"
Pros: "The attention at the cointer ii was good."
Cons: "It needs to be more careful in checking the laggers when there are 2 passengers. My laggers were registed with my friend name and hers with my name. And my lagged was pick to be check but it has my friend's mane. So she went down for the chequing no problem,but be careful in the future"
Pros: "Everything regarding the flight was perfectly fine, apart from the food. I really liked being able to choose my seat."
Cons: "The food made me a little ill, although it tasted okay."
Pros: "Overnight flight, they don't think of giving you an bite to eat? Really? Also since it's a flight operated by united make sure you download their app before hand or brace yourself for a boring, entertainment free flight"
Pros: "At least the two seats next to me were vacant, so I could sprawl out... probably because people don't want to use this airline."
Cons: "This flight was delayed in landing due to weather (not their fault) but I had a feeling, given their crappy service in my experience, that my checked bag wouldnt make it to my connecting flight... of course i was right. It wasnt so much that my bag didnt make it as it was their horrendous response that wss the bad part (I wrote another review for that leg of the trip)"
Pros: "Snack was better than average"
Cons: "Hard seats. Prefer individual video screen"
Pros: "Flight on time, easy to select sit on web page"
Cons: "No individual screens"
Pros: "I really like how attentive the staff was."
Cons: "Before departing Chicago, I requested vegan food. When I arrived at the airport, nothing had been requested. The staff in Chicago told me they couldn't promise to get me food to Quito, Ecuador, but that they had put in the request for my returning flights. When returning, I spoke with the staff in Ecuador & come to find out that no request was ever put in. There were only notes of my initial inquiry about requesting vegan meals. Fortunately, the staff was great and were able to get me a vegan meal and told me that they put in a request for my connecting flight. When getting to the gate for my connecting flight the following day, the staff tells me that there is no request for a vegan meal. They were great and were able to get me one, but it was a bit annoying to have to keep dealing with the same issue on all four flights, especially, when I had spoken with someone prior to my 1st flight."
Pros: "I think that the flight was perfect! We had a great service from the attendance, the food was good. We also got to see some good movies and there was a good selection of them. The departure and landing was on time"
Cons: "Served some type of anything"
Cons: "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
Pros: "I had a great seat"
Cons: "Food. No food at all on board per the flight attendees"
Pros: "Pilot was Awesome"
Cons: "The crew was eh not very friendly"
Cons: "No deberían cojerse los artículos personales de los pasajeros"
Cons: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Cons: "Flight delayed twice and then had to wait on runway for take off"
Pros: "Nothing special."
Cons: "You cannot recline the seats."
Cons: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"
Pros: "Seat was 9k. Comfortable"
Cons: "Plane late to take off because caterer was late"
Cons: "American changed our seats to back of plane. No explanation."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Good flight overall"
Pros: "They kept on schedule. We"
Cons: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Cons: "I understand it happens,but after a long day of traveling it is very frustrating when the late night flight is delayed and you then have to sit in the plane on the ground for an extended period. Otherwise it was fine"
Cons: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
Pros: "I found the crew to be nice and friendly and the breakfast was good."
Cons: "It seems like American Airlines has lived up to its reputation. More seats in a plane and less comfort. On top of that, the entertainment system has not been upgraded since the 70's. TV monitors in the middle and everyone has to watch the same thing. Of course, the sound system did not work for one entire side of the plane so I could only watch the movie and not hear it. If you are not going to have individual monitors for each seat, allow your passengers to what from their mobil devises like almost all other airlines are doing."
Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
Cons: "Food was terrible and the audio was broken for the entire plane and couldn't watch the movie they played on the flight."
Pros: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Cons: "Don't have a conplaint."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "economy plus was worth the money"
Cons: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
Cons: "Flight was a half hour late leaving O'Hare."
Pros: "Food, cleanliness"
Cons: "Missed because of first delay"
Cons: "Being so late"
Cons: "Do you even look at what happens after we pay for your services?"
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "The free movies were a generous provision. The American Airlines ad was cool. The screen to trace the flight geographically was neat, as were the details about height, temperature, time until landing, and so forth. The service people were nice."
Cons: "The space under the seats on the floor has gotten very small."
Pros: "Seats are terrible. My back hurts after the journey. Leg room is bad too."
Cons: "The changing of terminals in Philadelphia but was not the airlines fault."
Pros: "That we were able to get a seat on this flight"
Cons: "It was very crowded and no room to really move. The flight was rough in taking off and landing."
Pros: "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
Pros: "I was in Business class and had some room to spread out."
Cons: "Flight was delayed by almost three hours. Crew provided NO service, but it was a late flight."
Pros: "I am happy to have made it to my final destination."
Cons: "This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas."
Cons: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Pros: "Friendly Crew, short and easy trip."
Cons: "I wish that there were tv's built in, entertainment."
Cons: "Easy direct flight. No issues."
Pros: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Cons: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "Arrived early"
Cons: "No gate available upon early arrival. Paying extra for aisle seats is ridiculous."
Cons: "No food, no good entertainment"
Pros: "The price was fair and the flights were on time."
Cons: "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "Boarding was easy and i had a great seat."
Cons: "It wasnt a long flight so there was no entertainment and minimal food."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Pros: "short flight so I would not expect any particular issues."