Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
We liked the comfort and seats. The crew was not very friendly nor did they check on us to see if we needed anything. Had to ask for water several times
Nice, it was nice to have a free night's stay because our layover was over 18 hours.
Some of the best service I’ve ever seen on an international flight! The staff were super friendly and accommodating. The food was excellent with lots of choices and attention to detail. The seats are kind of old and narrow, but I have wide shoulders. The only area for improvement was making the cabin a little cooler.
It was fantastic. I really enjoyed it. It’s comfortable the flight attendant. Respect you anything you ask for they gave you except the water.
Extremely bad BAD BAD BAD. NEVER TURKISH AIRLINES EVER AGAIN..PIRATES COMPANY.
The staff at the boarding or the rudest uninformative and no English whatsoever they’re very rude as if they are envious of you travelling I don’t understand how could someone would be this rude and this out of touch and cold
You charged me for luggage although the airline does not- you charged me for seat when customers can pick their own seat at checkout in I travel to Europe slot and I will not use kayak again
To be prepared for being treated with disrespect by the ground crew.
Seats too much and for the price we paid eve thought economy we still had to pay $169 to check a ba that’s ridiculous and also my daughter needed water so she can take her medicine we push the boton for the attendant to get us water they never came we push it 3 times no one came and ask what we needed . Am not happy with the service at all I will not fly with TK anymore
Small seat space for 13 hours flight, they charged for baggage , very bad quality of food,
Good and they are leaving at time and arriving on time
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.
They don’t give information on why a flight is delayed in a timely manner. Very frustrating.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Best flight attendants ever! Very customer and service oriented, courteous, professional and helpful.
Never happened. Flight was delayed. Had to be re rojyed
Lufthansa is my favorite airline and have flown oversea with them for the past 25 years: i always found them so professional and incredibly efficient from checking in to arrival. I also love their Munich or Frankfurt airports.
I was sent an email that said my card payment was not verified. When I spoke to an agent , he said my card was not verified and the flight I thought I had to booked was no longer available so I booked another flight on another airline(United). Later I got flight updates , etc., concerning my supposed first flight. So if I was charged for this flight on British Airways/American airlines, I need a refund.
Generally very good. I think their service is better than some other big names I used to travel with. Their food variety is second to none - and you can place order beforehand. Their seating design is a bit awkward for service, I'd say. Flight attendants must be tall enough - long legs and arms - to reach the window seat passenger while crossing over the isle passenger. Also appreciated the variety on entertainment.
Lovely big plane. Excellent take off and landing. Cabin crew were so nice. Flight in time no delays
Los Angeles to London. 25th of April 2026. Business class. I was flying backwards with a complete stranger snoring next to me. In Business class. Males and females, strangers lying next to each other. Seats were backwards. I paid for comfort. I got dizziness and stress.
The crew has always been great on BA. They are very friendly and accommodating. I like that they have vegetarian options already in the menu. And the free wine is a nice perk.) I noticed (both directions of my trip) minor upgrades/ replacements needed on the plane itself (touch screen didn't work with touch; bathroom light didn't go on). However, this is one of my favorite airlines.
There was a delay for the San Francisco-London flight, but we were all informed via text and email. The staff was very friendly and nice and the food was good. I do recommend that the airline offer something without eggs or something vegan for the vegetarian meal option. A lot of Indians are lacto-vegetarian, while some could be allergic to eggs/dairy.
Crew were nice, food was good. Boarding was horrendous. We were driven around the airport in a bus forced to climb a long flight of very steep stairs with no adequate handrails to board the plane . In many many years of flying to the US I have never been required to do this . There was no assistance for those needing help getting up the stairs to the plane. A fellow passenger helped me. No idea how other elderly, physically limited passengers or those with young children managed . It was a full flight with crowds trying to get up the stairs. It was an accident waiting to happen.
Horrible, the plane is just old and junky...Filthy restroom, seat was as hard as rock. The food, mystery side dish, inedible..geez..just Horrible. Never flying BA again
the service on Business class should be improved to be at par with industry leaders like Cathay Pacific and Singapore AIrlines. A lot of room for improvement.
Entertainment devices on A380 need to be fixed, the seats might do with updates.
Worst Airline Experience of My Life – I Would Never Fly EgyptAir Again Our family of four traveled from Makkah to Washington Dulles (IAD) with a connection in Cairo, and it was by far the worst airline experience we have ever had. Our problems began before we even reached Cairo. The aircraft made what felt like an extremely hard and rapid descent, causing severe ear pain for me and my children. My son was crying in pain. When I asked a flight attendant for earplugs or any assistance, she simply replied that they had nothing. At Cairo Airport, EgyptAir left us and three other connecting passengers in a deserted area away from the terminal. Despite a three-hour layover, multiple requests for help, and shuttle vans passing every few minutes, the staff refused to assist us. Only after another passenger loudly confronted the staff were we finally allowed onto a shuttle, leaving us with barely an hour before departure. The onboard experience was just as disappointing. A middle-aged male crew member was rude and dismissive. During our 13-hour flight, no one offered us water, our call button was ignored, and meal trays remained in front of us until I had to repeatedly ask for them to be removed. The food was unpleasant, the aircraft was dirty, and the seats and windows were covered with fingerprints and grime. Cairo Airport itself was shockingly dirty and poorly maintained. I have flown with Emirates and Etihad Airways, and the difference is remarkable. Those airlines prioritize professionalism, cleanliness, safety, and customer service. EgyptAir did not. This experience was stressful, exhausting, and unacceptable for my family. I am sharing it because I do not want other families to go through the same ordeal. I will be telling my family, friends, colleagues, and anyone considering EgyptAir about what we experienced so they can make an informed decision. If I could give zero stars, I would. Based on our experience, I cannot recommend EgyptAir to anyone.
The temperature in the plane was very warm, never experienced in any airlines we have flown, normally its freezing. our trip from JFK to Cairo was unbearably warm.
The food was horrible and the service was even worse, the entertainment was broken and missing control stick, even boarding was unorganised unprofessional, even the seats was loose, 5 hrs delay going and almost 3hrs delay coming back, the only thing is direct flight but with all the delays I can get a lot better airline for cheaper and a lot better service.
Very basic service in business class. Mediocre will be the right word to describe them. Also, we arrived 8 hours late.
Has upgraded from inside from leather sets to new version of touch screens ,,thank u
flight was late, after landing they made us stay 30 min-hour on the plane, very uncomfortable and not clean at all. Trash all over the plane very unsanitary
So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back
Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.
The bathroms were disgusting by the end of the fight.
The crew in Business class for me departure and return were very pushy and rude. They would place the food in front of you and majority of the time remove your meal and toss it without asking if you were done. At one point on the return flight one of them crew members completely missed my sister and when I told another crew member who told that person in their language, she got an attitude and didn't offer her some of the other options they had like yogurt. They need to also take into account that not everyone can eat nuts and that shouldn't be on everyone's plate. Also the plane is dirty! I had to thoroughly wipe down every inch of my area and it was just nasty. The reclining seat struggled to fully extend. For the amount of money I paid for business class I expected better.
