Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
After lack of help in Philadelpha made us late to board our flight to akansas City, our flight to Kansas City was very good. And the flight attendants were also very good. The only thing that sucked was problems with assistance in Philadelphia caused our bags not to arrive.
As with most flights these days it was delayed by about 30 min.
Flight was 3 hours delayed. They gave our plan to two other routes. Need to knock that off.
We called Kayak for a change due to the TSA situation in Atlanta. What we got was a canceled return flight (in error) and we had to find the mistake. Not happy with Kayak who blamed it on AA.
Small plane, poor meal choices for first class, bad terminal and boarding experience at LAX
Boarding delayed 20 minutes for no reason, no wifi, in flight entertainment, or snacks / waters?
This flight captain and crew were amazing, started ahead of time of departure and reached 30 mins before arrival time. Amazing!
Improvements in communication and empathy are absolutely necessary for American Airlines staff (top down). It’s like they are numb to the needs of their customers.
I had a TERRIBLE experience with the AA crew. I believe it was disability-related. It’s unlikely I will fly AA again.
I like the speed of boarding and deplaning and the fact that everything was on time. The crew (attendants) were probably quite new and did not begin the in cabin service until 30 min before landing even though there was little to no air turbulence for the last 1.5 hours of the flight. It made for a mad scramble at the end to get trash collected and carts stowed before touch down.
I'm a nervous, autistic adult. The staff were very friendly and answered my questions and came by at regular intervals to check everyone's comfort. They even resolved a fight between two couples in front of me!
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
It was okay. Mothers with rowdy children should be invited to sit in front of them.
I had a good comfortable seat. There was nearly an hour delay. There was an accident with the champagne, but I was well compensated. These things happen sometimes.
I wasn’t allowed to board with my children. I was charged outrageous costs for basic carry on size luggage. The entertainment screens were outdated and not user friendly.
Well,I miss a flight to Stl with United,they send me to Stl with a different airline, but same day,which was great
NEVER TOOK THIS FLIGHT. LUFTHANSA CANCELED THIS FLIGHT WITHOUT ANY NOTICE. We were rerouted through Chicago on United airlines with a layover of five hours and then on American Airlines to St. Louis. The United club lounge in Chicago is good but there is no shower unlike Bangalore 080 lounge
At the gate I requested a change of seat to an aisle because of a medical issue, and I was graciously accommodated. Everyone was very pleasant and helpful.
Had to push staff to get good flight due to cancellation and delays for staff shortage
Tiny plane Had to gate check bags, a problem since we were flying back from an international vacation
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.
Staff and comfort were great but first choice meal was unavailable even in row 21.
I have flown on British Airways, many many times and will continue to do so! Always the greatest service and staff!
canceled flight. needed to fight to get same fare class. now they have canceled return.
Cabin crew was very good. No wifi and no doors to the suites
Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.
need more US friendly food options. Directions on getting to the next gate were terrible - resulted in long walks to the terminal and then finding I couldn;t enter there and had long walk back, then train to security then train back to where I started in the first place
Great until k found out they never got my check bags onto the plane.
They ran out of earphones so my 3rd daughter couldn’t use the on board entertainment the entire flight. They also ran out of food choices (chicken or cheese) by the time they got to the last few rows, so my oldest daughter, wasn’t given a choice. Luckily she isn’t a vegetarian because they only had chicken left.
