I think Southwest is the number one airline that anyone can fly I have flown for the first time Frontier and what a joke and their customer service United was a very strange experience I'm only sticking to Southwest from here on out for sure
The entire experience from boarding to landing was amazing! The crew were very friendly. Will definitely be back.
Delayed flight, lack of information, boarding process is a mess as is the carryon luggage causing issues when leaving the plane….just a poor experience.
Great flight from Seattle to Phoenix and to Chicago-Midway from Phoenix
It was good from LAX to Phoenix, But the connection in Phoenix to Tulsa was not that great. The staff on both flights were great. The choice of free entertainment was ok nothing to brag about. The 45 min delay because of some electrical issue wasn't great from Phoenix to Tulsa. We sat there with hardly any air, The seat I had was between windows so the side of the plane pushed in on you. My being a bigger man it then made the seating area uncomfortable. The seats on the plane had no power to connect to recharge your phone or anything. I would recommend that they should look into a slot or clamp to hold your phone to enjoy while watching the entertainment choices hands-free. Also make it possible to raise the inner seat by the window be able to raise the arm rest up to make more room for larger people to set more comfortably. I would also say other then that stop price gouging the airfare or nickel and diming everything. Not fair for people having to fly for emergencies and be paying for higher prices due to the season or holidays. Your making your money either way and the cost of flying is still going to be the same regardless if there's 100 people or 200 people.
Flight boarded late after announcing on time boarding. Flight arrived only a little late despite late departure. Had trouble connecting to WiFi
The Southwest experience has definitely taken a dive from its early days. You can no longer deferentiate from other airlines. Air travel is too expensive. Southwest is no longer budget friendly. They have lost me as a loyal customer.
Still need to work out the kinks on the new assigned seating boarding process. Otherwise, a very good flight.
Great vacation. Can't wait till next year for another one.
The plane wasn’t full, so we got the best seats
2 hours delay on my flight causing me to miss my connecting flight. Cause was for maintenance. I understand maintenance is important but maintenance should be done before boarding people!
Delayed flight due to maintenance and I have had multiple delayed flights due to maintenance in the last month plus
Movies on my phone are great. It would be nice to have a gluten free snack option.
My flight got delayed a total of five times. And the boarding gate changed four times. most of the time the platform was not up-to-date with the changes taking place. The most discouraging part of the entire trip by far.
Mostly good. The WiFi wasn’t working so that was not great.
Things were delayed a little. But that didn’t affect my plans. It was fine. I was surprised it was so full thanksgiving day. The crew were friendly and professional.
Great flight. No issues at all. I still think boarding could be more efficient but otherwise, a good experience.
Update departure times in a more timely manner. We are not boarding on time if the plane isn’t arriving until after our scheduled departure time.
Took off on time and successfully avoided weather that looked to be a problem along the way
No complaints. Good WiFi, great crew and excellent speedy baggage claim
12 hour delay required getting on and off plane 3 times - would have at least liked to have been offered a snack or drink
They switched our terminal 3 times and we were delayed for four plus hours!!!
Gate not determined until I got to the airport - hard to plan the trip to the airport.
Very well recently! Frontier is improving and less harrassing customer on luggages! Positive!
Horrible, first and last time that we use frontier. Kept us in Las Vegas for 8 hours. We boarded original flight at 2 pm right as we were getting ready to leave we were told that plane had issues. Stayed in gate and then after a couple of hours we were told that we were being assigned a new plane and were moved to a different gate. Then after 3 hours they said that the plane had issues and after a while of just being delayed it was cancelled. Thankfully there is southwest that came to rescue. We purchased ticket and left Vegas at 10 pm
I paid for extra leg room. The flimsy plastic seat underneath the floatation seat did not line up with the arm rests. It seemed as if the plastic part was zip tied on but immovable. This caused severe uncomfortable for the duration of the flight.
Plane was clean but they do not allow bag drop until 1 hour before flight. Just encouraging late fees and other issues. The worst I have experienced. Total hostage situation, pay or you miss your flight.
Horrible flight, rude crew, someone had so mu h perfume on breathing was difficult.
Typical low fare flight. Very tight seating, no entertainment, no power outlets, no food. You (don’t) get what you (don’t) pay for. The flight boarded and arrived a few minutes early. Can’t complain.
Plane was out if fuel, waited 3 hours for fuel. Then the crew rimed out and flight was puahed to 4 hours later. All we got for this huge inconvenience and a missed day at work was a 15.00 food voucher.
