Flight time kept changing and so did the gate. It was very frustrating
Friendly crew kept coming by to make sure all was ok, provide additional refreshments, etc.
Flight was delayed by 2 hours, meaning that a flight to Dwnver which should have arrived at 11pm came into the airport at 1 am. Made for a very long day.
Crew was rude, flight was late, wifi didn't work, no food, basically nothing about this flight was good.
Flight was constantly delayed with significant changes in time, it was supposed to get to Colorado Springs at 8:30 PM but it got there after midnight.
Airline is not very senior friendly. Flights are late, forcing us to run to the connecting flight. Food is awful. Wish they would go back to pretzels and peanuts. During flight, pressurization isn’t quite right and all of our ears get plugged. Everything is nickel and dime, charging for boarding, seat selection and legroom. While a screen at the desk in the gate area says check your roll on bag now for free due to space limitation, the employee at the desk will not check the bag without a $100 fee. Insane.
We waited in the airplane for over 45 min for a southwest employee to make the flight. This cause over half the plane to miss their connecting flight in Denver. When we confronted the desk upon arrival, they told us the only flight they had was the next day leaving at 8:50 pm!!! Or they offered to get us to Burbank or LA, but after that we were on our own to get back to Santa Barbara. I paid for a flight from sba to bna bna to sba. My re entry into mom mode has been 💯 rough because of southwest mistake with my flight. And now I’m leaving to Reno tomorrow for a vballl tournament and just discovered that my leg in Vegas has me and my 3 kids on a stand by flight even though I had booked these ticket last year November!! Do better southwest!
I appreciate the staff who allowed me to board though I arrived a little late! Regarding the assigned seating, I had booked my flight before this change and wasn't aware of the change at the time, and so I didn't select a seat at booking as I didn't realize it was relevant. Better communication about the change would have been helpful for preparing.
Sacrament staff are always polite and helpful. Airport is easy to maneuver and boarding is straightforward.
Lost my bags with all my ski gear and only gave me $500 to get new gear. They don't even know where my bags are. I was stuck in Denver airport from 10am yesterday until 12pm today and then stuck in Hayden airport for 3 hours waiting to find out where my bags are.
We flew business fares. Was amazing. However, the check in didn't offer business fares preboarding which is less hectic. 8/10 due to this. Staff compared to Canadian carriers go above and beyond. Would gladly fly United again.
The entertainment is a bit limited, it would be better if they added some games to play besides the movies and tv shows. But the seats are comfortable and the crew is polite
Delayed, toilets did not flush, pilot parked to far away from Gate
Food choices were very limited. Taste of the dishes was average.
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
Short flying. The seats do not recline at all and very uncomfortable.
When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.
The plane was dirty and the in seat air wasn't blowing as planes usually do.
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
Upgrade planes to have larger overhead bins, especially on this popular route and first class.
I know Frontier is a “no-frills” airline. I understand the concept. However, I jumped on some tickets for our family vacation, expecting to play a bit of a game to figure out the family bags and not over spend. In the end, I got the short end of this deal by far. 1. I did not expect them to charge the baggage fee for each direction. It makes the fee look high-ish at a glance, but reasonable. Then when you get to checkout and realize you have to pay it twice to come home with your luggage, it becomes ridiculous. 2. The low checked bag weight limit. I am used to packing a 50lb bag with my preferred airline. Frontier’s artificially low 40lb limit more quickly triggers the extra weight fee, which almost DOUBLES the price of the bag if you go over ($79 for the bag/$75 for the next 10 lbs) 3. The fee for a carry-on bag is the same as a checked bag but with a lower size and weight limit. Make it make sense! 4. The seats are terrible. My 2.5 hour flight almost had me losing my mind. I’m 6’3” and my femurs barely fit in the space provided. My knees had to wiggle just right to jam into the crack next to the armrest of the seat in front of me. The cushioning was thin and inadequate. I am tall but I’m not a freak. These seats are unacceptable. 5. I overheard the woman next to me speaking with the gate agent about being charged a $25 fee for not checking in online - she checked in at the airport counter when she arrived. That’s ridiculous. She was old and in a wheelchair. She had a paper boarding pass, and was obviously not tech savvy. She should not be punished for that. 6. They do not have good placement in the terminals. It was always out on the end or down on a subfloor, and we had to walk out on the tarmac almost every time. In Denver. Their home airport! 7. Every time I loaded a new page on the website while buying my tickets or my bags, it was constantly trying to upsell me on some esoteric bundle. Like, a pop-up every time. Very annoying. 8. No screens in the boarding area (at least where we were) to confirm you’re in the right place. Just static gate number signs. I am sure these are standard practices for Frontier, and I should have read more about them before I purchased tickets, but as a result of this single round trip, I do not plan to ever use this cut-rate airline again. I would rather pay the normal amount for a ticket and be treated like a customer instead of a mark.
Great except upon arrival it took them a long time to open the doors
There weren't enough employees at check in took awhile to get bags checked. There wasn't a wheel chair for me, I was sent to someone who turns out to work for a different airline, if My flight hadn't been delayed I probably would have missed my flight as it was, by the time I arrived at my gate, they started boarding in about 15 minutes. I don't know who took me to my gate, definitely was not the normal people who take passengers to the gate. I'm guessing she may have been in a management position. I wish I knew her name, she went beyond to help me. With that said everyone was kind, and were doing the best they could. So, I choose to say it was an Adventure, stressful start, but good. In the end went well. The situation was not only difficult for passengers but the employee's.
Delayed each time on a round trip with no significant weather interference. Updates to flight times came after the fact. 30 min behind in boarding and board and phone still show an on time departure. Some mysterious extra 300 miles that came so surprising they had to fuel while we were already on board?
The flight crew and flight attendants are poorly trained and demonstrate poor professionalism. They have a sloppy appearance and communicate with patrons poorly. It is embarrassing for them to be representatives of an airline and for them to be called professionals.
Didn't like anything!! Horrible flight. Small seating area and hard seats. Butt was sore after 2 hour flight to Seattle No entertainment or free refreshments No wifi or USB charging receptacles to charge phone entoute like other airliners Luggage rates were 3 times as much as competitors. Difficult to navigate online luggue process to pre pay before flight Overall bad experience WILL NEVER RIDE OR RECOMMEND FRONTIER TO FRIENDS OR FAMILY MEMBERS!!! THIS IS A SHAME!! MOST MESERIBLE FLIGHT OF MY LIFE!! AND I THOUGHT SPIRIT WAS 👎 YOU GOT THEM BEAD HANDS DOWN!!
Everything was good, and most importantly on time. They have been extremely tardy in some of my flights
Horrible flight, rude crew, someone had so mu h perfume on breathing was difficult.
Smooth process and flight. My favorite kind. Uneventful and on-time!
Why are you charged for everything possible?? I went to my flight 2hours early so I can get some food.. I went to the agent to ask them to check me in and print out boarding pass.. I was told they charge for that. What in the world is that about? I understand if I’m trying to check in over the phone yes by all means charge for service.. if I’m rite there at the building asking to get checked in and get charged for it, that’s uncalled for and asking for more money at every given possibility
