8 hr delays. Lost luggage. No compensation. Nuff said.
Everything went off without any problems
Wifi to wick to connect or hold connection
The plane was gross. Everything seemed dirty and had black smudges all over it. The plane was older and areas where paint had chipped off (on arm rests or interior panels) was repainted poorly. I don’t expect aircraft to be pristine but I was kind of surprised this one was still in service. The rest of the flight was fine. The plane was just yuck. Thank god they gave us wet wipes when boarding.
Extraordinary service in difficult times.
There was no entertainment and again, the seats were very cramped and uncomfortable.
Pros: "Check-in started a bit late due to late arriving incoming flight but the crew at the gate as well as in the plane did their best to speed the process. Flight was smooth, lande ontime despite taking off nearly 20 minutes late. Captain kept us informed when, through no fault of American Airlines there was a delay at the gate. Overall well done in these trying times."
Cons: "It will be nice when things are back to normal and actual food is served on flights of 4 or more hours duration."
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Pros: "crew was great"
Cons: "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"
Cons: "extremely racist crew made the entire flight uncomfortable for everyone."
Pros: "The crew was great"
Cons: "All seats were booked, no covid-19 social distancing"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Pros: "Everyone was very accommodating."
Cons: "Not much at all. Everyone was very accommodating"
Cons: "We got delayed claiming it was weather for 15 hours."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Cons: "Try to be on time!"
Pros: "Direct flight"
Cons: "Our flight was delayed for two hours because of a mechanical issue. When we reached Savannah we had to wait to get to a gate to get off the plane."
Pros: "Plane was clean, wifi worked"
Cons: "Flight was delayed 2.5hrs, had to wait on tarmac 30min to take off and 15min to get to gate, bumpy flight. Jerky inputs from pilot."
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "We sat in the rear of the plane and had all kinds of room. Just with the crew performed better"
Cons: "The crew seemed unfamiliar with the aircraft misdireting passengers to the wrong areas making the boarding process a complete mess"
Pros: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Cons: "It was a great flight."
Pros: "Like clockwork. New plane."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time"
Cons: "Having to pay extra for a exit row seat"
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Pros: "Very attentive first class stewardess. Loved the comfort of the seats and extra legroom in first class."
Cons: "Wish wii was free. At least for first class."
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Cons: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Cons: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "Once we finally got on the flight, things were fine."
Cons: "Our flight arriving in Charlottesville was late we sat on the tarmac for 20 min. Than waited 20 mi utes to get our luggage that the checker. So we arrived at the gate for this flight and was told the flight was full. Stood around and waited. Finally another passenger suggested we go to costumer service. Waited an hour in the customer service line fortunately we were able to catch a flight that same night."
Pros: "Great crew, happy hour was wonderful."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "New plane!"
Cons: "Only offered pretzels even though there were cookies. I ha to breakfast them."
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Basic economy experience needs to be on par with other airlines. Gate agent was very rude. Bag was lost.
Pros: "Crew was amazing, flight attendant was very funny and kind"
Cons: "No complaints!"
Pros: "The price for flight was great. Layover was perfectly timed and didn’t have to wait long before boarding."
Pros: "It was a mediocre flight. No frills."
Cons: "Seats could be more comfortable."
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "We arrived safely"
Cons: "The plane was only 3 seats across, one seat, aisle, two seats. Very tiny!"
Pros: "The stewardess was super nice! On time and no problems."
Cons: "Bad gate idea to have so many flights going off at once. Very confusing when the intercom would get cut off because another plane would start boarding."
Pros: "Quick flight."
Cons: "The crew in Newark forced me to gate check my bag even though there were several empty overhead bins. I had 5 people in my party and we had only 2 bags. Absolutely STUPID."
Pros: "Agent at the gate"
Cons: "My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart."
Cons: "It was repeatedly delayed."
Cons: "Taggged carry-on bag, claimed A/C had no space, when I boarded saw lots of bin space not used. I am on a transfer to Intl. fight, so in sFO had to claim baggage and go through all of security again"
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Pros: "Good flight."
Cons: "When I arrived to get boarding passes for my family of 5, the flight was overbooked of which I had to pay an additional $241 for our seats. What a ripoff! Not happy with Kayak and will use another travel agency."
Pros: "Complimentary drinks, free entertainment and free wifi after having two hour delay."
Cons: "Two hour delay, which delays with United are becoming more and more common."
Cons: "I did not like having to wait over one hour for the luggage carousel to begin dispersing belongings. I was shocked at how long it took!"
Cons: "Flight got "changed" got delayed for parts. What delayed us the most was people wanting to upgrade!!!"
Pros: "Upgraded to forst xlass minute and super glad I did. My flight company was the perfect stranger to talk like with and the flight attendant was quite lovely and accomodating."
Cons: "This is about my 3rd FC experience where the 2nd meal option was not availbale for everyone. other than that drink service was prompt and bountiful!"
Pros: "Staff was friendly. And,Handicap assistance was good."
Cons: "Check in was very complicated & inconvienent! They wouldn't accept my gift bank card. Then we had to pay for a card because they didnt accept cash either,& nowhere,to get,cash. My husband had to leave &get money out,which took a,half hour-no easy way to check in."
Pros: "Nice spacious quick flight."
Cons: "No free Wi-Fi"
Pros: "Good flight"
Cons: "Too tight to sit in seat"
Pros: "Friendly atmosphere"
Pros: "Overall, the flight and crew were great. Thank you."
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "Other then they got me there safe, I dont think there is anything I liked about this flight. Pilot did a decent job, there was lots of turbulance so nothing they could do about it and I made it safe."
Cons: "Plane from Chicago to Savannah was small. I was all the way in the seat not slouching and my knees were crammed in the set infront of me. The arm rests were digging into my thighs as well. Im used to not much leg room but this was a first for how crammed in I was into a seat, Im 6'3" & 270lbs. Ive probably been on 50 different planes over the years to give you some perspective of my experience flying when I say this was a first and a very uncomfortable plane. The plane to take us to Savannah arrived so late it pushed my flight back by like an 1.5 hours from what it was supposed to be."
Cons: "Had to wait an hour to receive luggage at terminal Small airport at midnight is unacceptable."
Pros: "'Nuff said"
Cons: "Everything else was great!!!"
Cons: "Very uncomfortable seat"
Cons: "lack of storage space overhead. cramped seating. old plane. no wifi or entertainment."
Cons: "Never happened"
Pros: "The staff was wonderful, the flight was smooth, and everything was a relaxed atmosphere."
Cons: "We haven't even left yet"
Pros: "Once airborne, the flight was fast."
Cons: "The flight was delayed almost an hour while a broken window shade was replaced."
Cons: "Grinding and whining while plane in taxi- extremely loud frinding when landing gear engaged and disengaged"
Pros: "Everything! It was a great flight. Everything was on time and we even landed early. Our flight attendant was extremely nice!"
Cons: "Not one bad thing to say about this! It was a perfect flight!"
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Pros: "Quick bording, organized. Smooth flight."
Cons: "On board entertainment lacked horribly unless you are willing to pay extra. And the on flight snack was a joke."
Pros: "Excellent responsive service start to finish."
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Pros: "The upgrade it made the all the difference in the world"
Cons: "Would not change a thing"
Pros: "Nothing. Flight never happened"
Cons: "The flight was cancelled hours before it was supposed to take off leaving me minimal crunch time to figure out a new flight for myself."
Pros: "Things were going well until the pilot had us get off the plane."
Cons: "Flight was cancelled. United couldn't get me out until Sunday. So I rented a car and drove down instead."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Oh everything was great the crew ,the airplane have more space in the seats ..I ll give it a 10.."
Pros: "No issues ELP to HOU"
Cons: "1st plane felt and sounded like it was going to fall apart"
Cons: "Small cramped plan. Seats did not recline."
Cons: "The flight was cancelled and we had to spend the night in El Paso at our expense. Then had to get up at 4:30 the next morning to catch our rescheduled flight."
Pros: "The warning, update information."
Cons: "Needs to update quicker, because i did not know some of my gare numbers. That was not provided. The TSA was not nice at all, they were rude. The line was insane long."
Pros: "It was a newer plane, clean, staff was very courteous. There was not any entertainment and I did not purchase any food items. Over all it was my first flight on Frontier and it was fantastic."
Pros: "The crew knows their job."
Cons: "No food, they only have snaks"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Pros: "Easy ticket booking"
Cons: "Price can be still reduced"
Pros: "It was cheap and the pilot very skillfully navigated us around any turbulence"
Cons: "It's cramped and there isn't even water. When you add the expense of a bag and a drink, it usually is more expensive than other carriers that don't charge for these things."
Cons: "Waiting on the tarmac for nearly an hour with no explanation. Flight crew was rude. Wouldn't serve water."
Cons: "They held us for two hours on the plane because their paper work was wrong, the flight attendants were rude and made everyone uncomfortable"
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "New plane, clean. Friendly crew"
Cons: "No frills, minimal comfort, a cup of water is free. Why do they still tell you to bring your seat back up when they don't even redline anymore?"
Cons: "It was wasteful and greedy. They just wanted money when the flight wasn't cheap to begin with. I felt like they were taking advantage."
Cons: "Carry on bag cost of $45."
Pros: "The flight attendants were very nice and helpful."
Cons: "Bag check was a nightmare and the line took forever. There should be a line only for dropping bags and not assisting customers. It took a long time to get my bag at baggage claim (almost an hour). They used the same carousel as two other flights leading to frequent baggage jams. Not sure if that's their fault or the Atlanta airports."
Cons: "They would not allow my emotional support animal on the flight even though she weighs four pounds and I had all of her documents. The flight was 10 hours late taking off. Myself, friends and family will never fly Frontier again. Truly disappointed. I had to leave my animal (dog) in Denver with friends."
Pros: "Not a thing"
Cons: "I understand weather delays, but the frontier personnel had absolutely no idea what was going on. The personnel that were aware weren't telling anybody anything. I watched my flight say on time and then our time passed and then was deleted from the que on the board. No one informed us what was going on. We were moved to three different gates. The employees of this airline need to be retrained immediately. If i were the CEO I would close immediately and focus on training, customer service and communication. I will never fly this airline again and I will advise every single person I know to fly a different airline."
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Cons: "On a holiday arrived early to avoid traffic and the bag counter wants open. Had to stand there and wait for service, just to print out tickets. I have always scanned directly from my phone. Huge incovience. Flight attendants served to much alcohol to parents with a three month old. Allowed to much traffic through the cabin."
Pros: "Nothing good to say. The"
Cons: "The entire process from beginning to end makes never want to consider this airline again. Price is too high. You pay for everything. Customer service is nonexistent. they won't even look at you. Most uncomfortable flight!! Unclean, tight space (I am a small person). Getting off the plane was ridiculous, had to wait 35 minutes. Baggage claim was another hour wait. No one explained delays, no one apologized. Ignorant, unfriendly and overpriced."
Pros: "the jokes from the stewardess"
Cons: "extra charges for carry on, expensive to check bags"
Pros: "Horrible...AGAIN. I even bought a seat in row 2 in hopes of better comfort and a nap. No way. Crew SLAMMED drawers and doors andb turned bright lights off and on the whole way. In addition, the seats are just as uncomfortable up front in rows 1 & 2 as the rest of the plane. I'm short so more leg room wasn't what I was going for. Guess it's too much to expect a more comfortable seat, even when paying for it. Worst of all the flight was grossly delayed AGAIN...1 3/4 HRS. My last return flight from SLC to ATL was over 2 hrs delayed and by the time we arrived, the airport was closed. We had to be hussled out a back door (just tough if anyone had to use the bathroom), down a flight of stairs and across some distance to wait to be loaded ont to busses with wet seats , then driven to baggage claim. This time, the train closed down at T gates and we were detoured down to south terminal baggage claim...but needed to be in north baggage claim. Furthermore, the baggage crew must have taken a break in the middle of unloading bags. I waited nearly ONE HOUR for my bag, and there were still a good 30 or more passengers waiting for theirs when I got mine."
Cons: "See above"
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Cons: "Though they appeared to be the cheapest choice, they charged $40 for a CARRY-ON and $30 to check a bag. More money to select your own seat, more money for anything but water on the flight. The plane was fine, but no frills. The fold down table was the size of an envelope, maybe 8"x4"."
Cons: "I left a bag in the airport, and they did not issue a guest pass to help me retrieve it. While the police and other flight agencies they should issue it. The person at the counter was indifferent, and lazy."
Pros: "Great value! Unbelievable price! Lost oversize luggage going to Denver, but baggage claim folks were very nice and helpful. Piece got to my hotel next morning in plenty of time."
Cons: "The pilots were late so we sat on the plane in Denver 1.5 hours before take off at 1:30 am. Otherwise, it was good, especially considering the price. Thank you!!"
Pros: "I like the convince of the flight."
Cons: "I don't like the fact that we started charging 30 for a carry on. I get it. You get the ticket for cheap and upcharge but charging for the carry on is a way to lose business. I might as well fly spirt at least I know up front that I have to pay for something that's already with me. Very frustrating on a return flight."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Pros: "Not impressed at alll"
Cons: "Flight was delayed twice , seats and leg space very uncomfortable"
Cons: "I was really disappointed in the price schemes. Their game is to have very low flight prices, but what they don't tell you is you get additional charges, including for your CARRY-ON and to choose your seat in q cabin. By the time you pay those fees, your paying more than you would for other higher quality airlines."
Cons: "Charged for every additional thing so the cost of the ticket was not true."
Pros: "I got a good chuckle at the all the things Frontier does to cut costs."
Cons: "Seats are hard and don't recline. The tray table was hilariously tiny but I didn't need it anyway. .... I had no intention of swiping my credit card for water."
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Pros: "The crew was helpful when I didn't feel well. Helped with a plan if I needed one."
Cons: "There was nothing to not like. I think a small beverage should still be free but all in all I would use this group again."
Cons: "Sitting at the gate for 30 minutes waiting for a soccer team that couldn't get to the airport on time! Walking two miles with my handicapped wife because we got to Atlanta much later and the trains were down for maintenance! Getting home at 6am and having to take a quick nap, shower, and be to work at 8:30! All because Frontier cared more about one team than all of its other passengers!! I'll bet they won't hold a flight for me!!!"
Pros: "Getting off the plane was great."
Cons: "Almost missed my flight because there were so few attendents at the baggage drop. I waited 38 minutes just to drop my bag (excluding wait time to lrint my boarding pass). The attendents were rude. I was charged 40 dollars for a carry on bag. The seats were horrifically uncomfortable. I was given half a cup of water only on the flight. The lights were on and bright throughout the entire overnight flight. The seats don't decline, nor do they have much cushioning. Honestly, everything was so disorganized that when it came tome to land, I was scared it might be the last breath of my life because the quality of servuce had been so bad, I wasn't sure if the pilot was even certified to be a pilot. Luckily, I did not die. I will never fly Frontier again and am far less likely to use Kayak because of this horrible flight."
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "The flight was still on the ground at the terminal"
Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."
Pros: "The gate attendant and the crew were all very nice and accommodating. Basic flight, no worse or better than any other airline."
Cons: "I did not realize they charged for carryon, so was charged $40 at the gate. So much for an excellent fare. Was not aware Frontier had changed to a "no frills" airline. It was also annoying to have advertising for their credit card, but a lot of airlines do this and it is equally annoying. Everything was a cost, even water. Well, now I know and can make more informed decisions before traveling with them again."
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Pros: "Baggage handling and Boarding was above par."
Cons: "The seats; they don't recline. WHY did you choose this? It's a deal-breaker on long flights; especially red-eye flights. I walked off the plane with a lingering headache and neck and back pain."
Cons: "There is a $40 charge for carryon baggage. This should be made clear at the time of purchase."
Pros: "This was my first time flying Frontier... my overall experience was good. However, I was unaware that it was an a-la carte airline so minor difficulty maneuvering at first. Seating is a little tight but bearable. Crew was pleasant. Can do without food/beverage but need more comfortability/seating... Overall rating... 3.5"
Pros: "Frontier airlines is horrible. The seats are so uncomfortable and the ladies that work on the plane are so rude. Each time the pilot make a elevation change it was sudden and it felt as if the bottom was dropping out of the plane. I will never fly Frontier Airlines again"
Pros: "This is in no way a bad relection on Frontier. Kayak sold me the tickets for a certain price and when I started to check in for my flight I had to pay additional for seats and carry on luggage. I ended up paying $102 more for two people on my one way reservation the night before the flight. Kayak should at least make their customers aware that this will happen as it is a lot of money!!!! The flight itself was on time, with a curteous and funny crew. No complains there."
Pros: "The seats were of newer material."
Cons: "Newer but very hard seats. I'm 6'2" and the seats didn't recline and my knees were hitting the seat in front of me...a lot. On a red eye flight, this was torturous. The seat backs did not go high enough for my head either. The flight was delayed 40 minutes as well."