Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "To be honest, I liked everything."
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Pros: "Crew was thorough"
Cons: "Food choices"
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "legs space."
Cons: "have a screen on each seat."
Pros: "Seat was good. Crew Service also was good"
Cons: "The menu was preordered. Yet on plane menu not available. The electrical outlet did not work in our row. No wifi over mexico"
Cons: "Alaska is usually good. Thanx"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Pros: "Short flight"
Cons: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Cons: "Great flight back"
Pros: "Empty plane so lots of space to lounge and quick boarding"
Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."
Cons: "Really bumpy flight. And flight was late."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Pros: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "Excellent crew. very friendly. No attitudes"
Cons: "they were not ready for us at LAX. We spent 20 minutes in a remote corner of the airline waiting for a gangway so we could go down to the tarmac and wait another 50 minutes for buses. No gate, no buses, just standing around. Terrible planning for our arrival"
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Pros: "Virgin plane, flight crew great"
Cons: "No headphones, no snacks. Tray tables not clean."
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Cons: "The pilot talked to us sometime via the intercom but he bearly finished his sentance. I could not hear what he said. Furthermore i accidently forgot my credit card in my suitcase which was at a place where i could not get it of course. I was dying with hunger but the stewardess refused to give me something to eat or let me pay later or do something to make me feel good."
Pros: "Alaska is great don’t become united or American"
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Pros: "I liked the service and the fact that the flight was right on time."
Cons: "Passenger next to me seated in the aisle seat had a seat belt extension and needed two seats. I was in the middle and had a very uncomfortable flight. His arms were on my side and fortunately my husband was in the window seat and I leaned into him the entire time. The mans wife was not next to him but across the aisle and I understand why! He also had very poor hygiene."
Cons: "Everthing they got delayed in L.A so that mess up or connecting flight to cebu come on now if we are able to wait for your crew why cant u wait for your paying customers for 10 mins more?"
Pros: "Good customer service before after and during the flight."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "Great prices, comfortable seats, enough space, and no extra fees for the additional bag I checked in. the staff members were also very polite, welcoming, knowledgeable, and helpful."
Pros: "Direct flight from DCA to LAX"
Cons: "No easy way to watch movies on long flight, delayed departure and arrival."
Pros: "My seat was in the premium class somehow and I loved it. Perfect timing with boarding and seating. The crew was very attentive and kind."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "First time able to fly direct to Havana. Flight was underbooked, so had the chance to have a whole row for myself. Food for purchase options good. Free wifi for T-mobile customers and plugs to charge devices a plus."
Cons: "Nobody could tell me in advance to which terminal in Havana was the flight arriving. It goes to terminal 2, which is a smaller and ugly place. Especially returning, not many options to buy last minute things, and while there is wifi, they were not selling the cards!"
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
Pros: "Really good flight crew. They pointed the plane right at LAX."
Cons: "I wanted a cheeseburger but they sold out. Didn't see any movies that I wanted to watch."
Pros: "From checking in the bags to boarding the flight, the staff was very helpful. They really care about their customers. My friend and I were separated on the flight and they did everything to sit us together."
Cons: "I don't like sitting in the middle seat for 6 hours"
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "Nothing to write home about."
Cons: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Cons: "In flight entertainment was broken"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Cons: "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "Kind crew, smooth flight"
Cons: "lack of communication on flight delay"
Pros: "19 minute flight wheels up to wheels down!"
Pros: "Food and staff are great"
Cons: "Small space between seats"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "Pleasant flight crew!!"
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
Cons: "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "The flight was good crew members was nice and professional."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Flight landed 40 minutes early"
Cons: "Due to early landing, no gate available. We literally rode all over the tarmac making room for other planes to maneuver around...and then did not get to a gate until 15 minutes past ORIGINAL arrival time. Also, I booked a premium seat, but there was no more leg room than any other seat. No meal/snack for purchase was even offered."
Pros: "Good seat back entertainment system. Plenty of movies I wanted to watch. Good to have an AC power outlet, too, to keep my phone charged."
Cons: "Charging more for some seats is a crappy business practice. Never enough room. Warmer than I'd like. Guy behind me kept stretching out his legs so much that he'd hit my feet unless I also stretched out."
Pros: "JAL is awesome overall. Super friendly crew. It was a short flight so no good was given but I did get little treats. There wasn't a tv to watch anything but I survived."
Pros: "Comfortable seats, pleasant staff"
Cons: "Flight was 30 minutes late departure, and arrival (no gate at LAX due to late arrival."
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Pros: "The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor."
Cons: "Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight."
Pros: "Staff was wonderful."
Cons: "They canceled my ticket for no reason"
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "I had all three seats to myself! The plane temperature was good, the pilots were friendly and funny as a spoke to the passengers. The crew was attentive, and we arrived on time despite getting off to a late start. Plus the pilots did a great job on landing the plane."
Cons: "Everything was great."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Cons: "The ticket counters are a joke. I could not check in the afternoon before my flight or the morning of on my phone, or at the ticket counters in the airport. I don't mind waiting in line but out of the 2.5 hours I waited in line about 30% of that time there was no attendant at the ticket counter, 50% of that time there was only one attendant who spent her time helping first class, and only 20% of the 2.5 hours I waited in line was there still only 2 attendants helping check people in. Because of this, I missed my flight."
Cons: "Spent over 30 minutes taxiing because another plane was in our plane's gate."
Weather delays, hard to hear boarding announcements.
Cons: "Sat on the runway and at the jetway at LAX for over an hour because they couldn’t locate a ground crew to get everyone off the plane. Changed gates to try to help. What airline can’t get their customers off the plane?"
Cons: "Delayed for 4 hours. No honest apology"
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "All wa great"
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Quick flight and overall nice crew."
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "The plane departed on time. The crew was very friendly."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Pros: "I like the flight. It was on time"
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "friendly staff, good take-off - landing, all that jazz"
Cons: "Not knowing it would be a late take off. Other than that, very good."
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
Pros: "It was fairly clean and the flight wasn't crowded."
Cons: "Flight boarded late, $2 charge for water (and it's not even good water), and no free carry on."
Cons: "First time flying Allegiant: Head's up! They charge you for EVERYTHING and I mean EVERYTHING and the overall experience is awful. Would you like to know what it's like to fly on a plane bound for extradition to a foreign prison...fly Allegiant Airlines. Would you like to experience the unexpected thrills of being nickeled and dimed at every turn....fly Allegiant Airlines. Would you like the answer to the question posed after paying $100 for two carry-on's: 'could this get any worse?' Answer: It does!...fly Allegiant Airlines. Here's how it all starts out they welcome you to the terminal with a wonderful opportunity to pay $5 for printing your boarding passes (unless you download their app). How could a piece of paper that small that no other airline charges you to print cost $5 you ask? Well that is the magic of Allegiant Airlines at work, if they can't make something simple; both costly and annoying then you aren't flying Allegiant Airlines. You then inquire at the check-in desk can my loved one and I sit together, and they say sure but you will have to do that at the gate. Ok some positive news here...but then it sinks in.. wait a minute what Airline are we flying again? ...Allegiant Airlines, and what is their motto?? If it is simple and easy it shall become both costly and wildly inefficient. You arrive at the gate with hope in your heart and they then tell you, umm no. Who ever told you that is a fool! You can make no changes to your seating this is a 40,000lb aircraft with a 300,000lb lift capacity and it can't handle you sitting next to your girlfriend it would compromise the avionics and we would all surely die. Then why on the app did it show open seats? Seats of course for a price! Not by section like a normal airline ohhh noo a price that was completely different for every single seat as if the seats were in competition with each other in some high altitude economy that makes far less sense at sea level.The helpful response to this inquiry was 'oh well that was then' I am looking at it right now. I don't know what to tell you.. What's next?! A surprise $50 charge per carry-on! Unless you read the small print on one of their emails that is filled with advertisements they make it look like another advertisement, I'm going to go out on a limb and say INTENTIONALLY as it is never mentioned on: (The check-in email, the purchase confirmation email, not mentioned by the ticket counter, not anywhere on the app, not written anywhere on the electronic ticket despite them announcing otherwise) They instead tell you right as you are boarding the plane and have absolutely no choice in the matter and have done this innumerable amount of times as the flight attendant was well versed in de-escalation protocol and a security guard was positioned an arms length away as she deftly charges your card on file... I have run out of characters for this post I can only assume this comment section is run by Allegiant Airlines.."
Pros: "Cheat, direct flight from LA to Boise."
Cons: "Absolute bare bones. Like riding the city bus."
Pros: "I like how cheap the ticket was!! I hope to receive more cheap offers and discounts from you guys."
Cons: "How small the airplane seats were."
Pros: "This airline will nickel and dime you to death! Substandard service, and hidden fees. I guess you get what you pay for. Needed to go to a family funeral, and they were the cheapest, but I guess you get what you pay for."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "The price for flight was great. Layover was perfectly timed and didn’t have to wait long before boarding."
Cons: "Service for people not able to sleep on the long haul"
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "Crew was good"
Cons: "No tv in seats"
Pros: "Price, plane interior lighting, comfy seats, large entertainment options"
Cons: "Main course- Spinach manicotti."
Pros: "Very professional"
Pros: "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Pros: "A pleasant surprise when overbooked flight was announced was that I could give up seat on Chicago to LA flight and get a direct flight Chicago to San Francisco and still make my connection to Santa Rosa. A very nice perk. Everything comfortable on flight."
Cons: "Can’t think of anything. Comfortable flight. Good flight attendents."
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Pros: "The staff are really nice, they try to help to their best abilities."
Cons: "The only thing was that there were many loud children, there's no helping that."
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Pros: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Cons: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Cons: "I had to miss an extra day of work because of the delay coming back to Los Angeles. Thankful the Kayak app informed me of the delay in time to not go so early but once at the airport, my flight got delayed 2 more times."
Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Pros: "Overall, the flight and crew were great. Thank you."
Cons: "The was delayed three times without explanation."
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Cons: "On at least one leg of my trip both two and from my destination the flight was late. As if that wasn't bad enough, twice the plane was over sold and people had to be removed to stay and catch a later flight which in turn made the plane even later. Many people either had to run to catch their connection or missed it all together. Several of which had small children. I fly about half a dozen times a year and this was the worst of the year."
Pros: "Crew was lovely."
Cons: "Seats BARELY reclined, and leg room was minimal. The whole flight was very uncomfortable even for someone who's only 5'3" who flys regularly. Also, no in flight entertainment for a long flight. Total fail."
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "Great entertainment options. Thank you"
Cons: "our flight was delayed more than 2 hours due to weather. Of course, not a pleasure to have, after flying so far, but I appreciated how apologetic the crew and pilot was, under the circumstances"
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Pros: "Airline attendants were friendly and attentive."
Cons: "I sat in a window seat, yet had no window. I travelled with two other people, and none of us were able to sit together. The seats were more cramped than any other plane I had been on. The light above me was not even strong enough to illuminate the words of the book I was reading, so thankfully there was still some sunshine. There was also no in air entertainment, which I feel like is usually a standard on most planes nowadays."
Pros: "Crew were very professional"
Cons: "The wait to get to the gate was hard. After a 3 hour flight we had no gate as another plane took our assigned gate then another gate had a broken gangway so we had to use "air stairs" to depart"
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "The flight was delayed, but once I got on I had a great flight!"
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "The space in between the row in front was above average. The extra space is appreciated. Gate agents were kind and helpful during the boarding process."
Cons: "Sat on tarmac for 1 hour after landing. I know that wasn't the crews fault. But they could have given more frequent updates and at least told us what gate we were at so we could have a better idea when trying to frantically make our connections. Also the entertainment was pricey for a 5 hour flight that I paid good money for. I thinK basic movies should just be included in the fees"
Pros: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Cons: "There should be some free tv"
Cons: "Flight was an hour delayed and I was never told the reason.. There was no enough of the beverage I wanted to be given just one can of juice.."
Cons: "We were told multiple times it "wouldn't be much longer" until we got going...2 hours later we were still at the gate. The only thing done to make this time easier was to give all passengers free TV for the duration of the flight. Wow, thanks. I was lucky my layover was 2.5 hours so I just made my connection. Most other connecting passengers were not so lucky. Pay the extra money to take a better airline."
Pros: "It was my first time flying United Airlines and I was satisfied with the service. I would definitely recommend this airline. Everyone was very courteous and available to answer questions."
Pros: "Free wifi on board"
Pros: "the funny jokes by the flight attendant"
Cons: "there was a fee for EVERYTHING!"
Pros: "If you’re traveling light and you understand their fees, it’s easily the cheapest flight you can get. Maybe not the best airline for all your travel needs, but awesome for a quick weekend."
Pros: "Can only rate on everything but Entertainment & Food, since there was neither of those. Other than those it was 5 Stars all around."
Cons: "No complaints available."
Pros: "First flight in six years. Had a great time."
Pros: "Not really nada!!"
Cons: "Like I say change me two times !! $74.00 and $94.72"
Pros: "Friendliness On time"
Cons: "Seats offer too little room...coffee was not good compared to that served on competitors carriers."
Cons: "Seats did not recline ( the whole plane - not just exit rows). All the extra charges for EVERYTHING were ridiculous, especially as you are not informed of any of them before booking. I'll not fly Spirit again."
Cons: "With Spirit airlines, I paid $57 for a carry on bag... They even charged for water... $18 to pick your seat or let them randomly pick your seat. Theres was I see now why the ticket, was cheap, because you pay for EVERYTHING else... And I do mean EVERYTHING! I normally fly with United, but I found this cheap ticket and got baited in. NEVER AGAIN!!!! Ill pay the extra money for comfort on a 5 hr flight. NEVER AGAIN SPIRIT!!!"
Cons: "Great flight - arrived early, super nice airplane, friendly attendants"
Pros: "I liked the fact that the plane didn't explode midair, and that it got me to my final destination in one piece. Spirit knows how to do that."
Cons: "I don't like sitting in airplanes for long periods of time, mostly because I can't get comfortable. Aside from first class seating, every airline's economy seats feel like medieval torture devices. It's what I expect, so no harm done."
Pros: "Leg space in plane."
Cons: "Unknown fees for everything."
Cons: "They were several hours late which they blamed on construction at LAX"
Cons: "This portion of the flight was uncomfortable as the seats did not recline. There was no offer of even water for the duration of the flight. I understand it is an inexpensive option for flights but I think this is a bit extreme."
Pros: "The professionalism and kindnesses of the crew."
Cons: "Al-la-cart pricing and sardine seating is ruining the air travel experience."
Cons: "They cancelled my flight 24 hours before, and I had to buy a last minute ticket on another airline."
Cons: "Pilot were on strike and put everyone on a Saturday out. Meaning, no flights available till Monday and no help due to their issues. Paying last minute hotel in Vegas on a Saturday is hell, especially at 9pm. I had the last flight. My siblings warned me of how Spirit is the worst airline...and I have to agree. Worst airline!"
Cons: "flight was canceled when we were already on the way to airport"
Cons: "Seats arms are constricting on sides. Doesn't allow much movement to turn comfortably too one side."
Pros: "Easy boarding"
Cons: "The most uncomfortable seats I've ever sat in. They don't recline at all and almost lean you forward so you have to hunch. Would have been tolerable for the price, but all the extra tacked on fees were irritating and about deceptive."
Cons: "The most uncomfortable seats I have ever sat in my entire life I guess you get what you pay for."
Pros: "1. Cheap tickets. The catch? You have to pay for carry-ons. Depending when you pay for it, you can end paying for carry-on more than the cost of the ticket. 2. Do you have TSA pre? Doesn't matter because they do not partner with TSA pre so you will end in the slow checkpoint. 3. You couldn't print your boarding pass? Bad news, they do not support Apple wallet or electronic boarding pass. 4. You want to check your luggage or print your ticket at the counter? They are only available for 4 blocks of ~ two hours during the day (SEA). 5. Can't choose your seat unless you pay extra. I prefer to pay twice rather than fly on Spirit again."
Pros: "I managed restaurants for years, so I want to start off by saying I'm VERY forgiving when it comes to mistakes. 4 out of the 5 flights I've mistakenly subjected myself to with Spirit have been absolutely atrocious in every way imaginable. This one was so horrible I can't even type the story in fear I'll start to relive it. Trust me and please let my pain and suffering be reconciled through saving you the pain of walking in the shoes of a Spirit Airlines customer. If ever considering a flight with Spirit...just say no. If for some crazy reason they draw you in with a price, schedule, airport location, or any other reason or combination of reasons...I promise you, it isn't worth it. Even if the flight is free, you'll feel cheated and short changed in the end after you overcome the shear disbelief that any company could survive operating the way they do. And if you're still considering Spirit at this point, I wish you luck...you'll need plenty of it. They're mediocre 20^ of the time. If you're flight is like the greater 80% of my experiences, Lord help you."
Cons: "Everything but the color yellow in their logo. And PS, any of these good reviews have got to be friends and family. Spirit Airlines couldn't hit a 10 on their best day. Virgin can hit a 10, but Spirit...their top end can't be higher than a 4"
Pros: "This flight was easy and cheap. I went online beforehand and added a back plus printed out my boarding pass - so no extra charges. Simple!"
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Pros: "Crew was pleasant."
Cons: "The most uncomfortable flight ever. Seats don't recline, very little leg room; not a great situation when the entire flight had nothing but turbulence. Bad taste when you now have to pay for every and any bag. No entertainment, nothing complimentary...Unfortunate."
Cons: "I had to connect in Las Vegas from Denver on a delayed flight, the connection as well was delayed. My self and traveling partner grabbed a sandwich returned to departing gate and plane was boarded and taxing away. They left early to make up for delay but we were not warned nor did they attempt to intercom us. We were 100 yards away. We had to take a flight 24 hours later and cost me $400 in hotel and a day's work. Very disappointed"
Pros: "Good Equipment, Airbus 319. Prompt take off and on time landing, both directions. Good fares, but a little tricky on the baggage. Assigned seating... even though we went with assigned seating, we still got to sit together, both directions! All issues considered, I would fly Spirit again, and I will encourage others to do so as well! Patrick"
Cons: "Had an issue paying extra for the baggage. Even though my credit is excellent, my card was rejected, so I had to call a rep from Spirit to make arrangements on the same card. This took an hour and a half on the computer... who knows why? Once I spoke w/ the rep, it was wrapped up in 10 minutes. Patrick"
Pros: "Nothing. The crew is rude and the gate staff in Chicago are some of the meanest, most unbelievably careless people I have met in my 20 years of constant travel"
Cons: "I don't like when planes leave before they are scheduled to leave with my luggage. We were standing at the gate 15 minutes before the departure time but they had already given our seats away"
Cons: "Spirit should not be allowed to advertise their "ticket price" as such on these websites, since for any round trip carryon baggage starts at $90 additional, as well as additional charges for most seats that offer any comfort at all, since the seats do not recline and the tray table support cross-bar pushes into the back of the passenger on front of it. This is only the beginning of my complaints"
Cons: "Staff was scolding people for minor errors on their part, which was unnecessary. Overall the flight was unpleasant because the staff kept waking people up around me, which in turn woke me up several times."
Cons: "The fact that they charge so much for bags and that I didn't know that they also charged for carry on bags. The staff was miserable, the seats didn't recline. Overall it was the worst airlines that I have ever been on and I never want to fly them again."
Pros: "Just the crew was polite"
Cons: "Our flight was cancelled so we got rescheduled to early morning, not good with 2yr child"
Cons: "First of all Kayak and everyone else oversold the flight. So even though I bought the ticket last week and showed up over an hour early when I got on the flight there were no seats, the seat they said they gave to me 19A was filled with another passenger with a ticket saying 19A so they also did not know what they were doing. The crew told me to sit anywhere, but three of us ended up having to get off the plane. I ended up being stuck in Los Angeles and missing a million $ meeting. No appology, no credit for future flights was made or even attempted by the crew. I'm considering a lawsuit to be honest unless some very quick and good service is provided. The crew was rude and stressed and all about leaving on time. HORRIBLE."
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Pros: "Hard to like anything when I was already in a bad mood because of the delay."
Cons: "Flight was 3 hours late. I had to wait with my daughter and mother for 3 hours until we finally boarded at 1AM."
Pros: "I liked the fact that because of a death in my family and plans having to abruptly change, I was assisted greatly by the Seattle staff."
Cons: "I don't know how you get away with charging what you do for checked luggage, AND THEN for carry on's as well, but you should be ashamed of yourself. TRULY."
Pros: "Crew was good. Flight attendants very friendly. Tried to make everyone comfortable."
Cons: "Delayed 2 hours at gate due to Spirit IT system glitch. Paperwork had to be done by hand and single supervisor working on another flight that she needed to get on ground before she could work on us. Everything extra. Need to pay step fees to get decent seat, reasonable amount of luggage, and even water. By the time you add all this up, not a bargain. Also they don't participate in TSA pre check so had to wait on lines even with this."
Cons: "They charge you for absolutely everything. They make the tickets cheap and then don't tell you that everything has a fee. The fees are more than the tickets. Never flying with them ever again. My flight was also delayed."
Pros: "The Crew was nice."
Cons: "They have cheaper Tickets than any other Airline, but they make their money through everything else. One suitcase is 38$, you have no carry-on free, carry-ons are even more expensive than a regulär suitcase. You just get one Personal item free, not more. Was on a Five hour flight to LA and got nothing. No food, not even water. For everything I had to pay. They don't have WiFi, no on board entertainment. The seats was small and uncomfortable. Oh and in teirs suitcases they just allow 18 kg, not 23 like everyone else. So I had 24 kg and they charged me 55$ for they overweight. Their Tickets might be cheap, but in the end for me it would have been better flying with another Airline."
Cons: "Flight left an hour late, I am 6'5" tall and there was no option to upgrade to a seat with more leg room both of my knees are bruised from the constant rubbing of the seat in front of me on my knee caps. You have to pay for any food water snacks that you'd like. The flight was way oversold as well"
Pros: "The crew was nice. . If you are traveling extremely light (just a backpack or purse), Spirit is a good deal, but......"
Cons: "Travelers have to pay for water on the flight. Why not also charge a few bucks to use the bathroom while you're at it? The $55 for a carry on bag should be made more clear up front. Once you add in the a la carte costs, flying on Sprit costs the same"
Pros: "The crew on the plane was great. Friendly, polite quick. Too bad they were like cops dealing with people that would not turn off their phones or stay in their seats."
Cons: "The Spirit counter had 2 people working and no customers. Would not give me a seat number. Gate agent had 40 people in line and was by herself. Seems odd to hold up people boarding while I got in line to get my seat number. Also the baggage fee really does suck. $50+ for a carry on was cheapest option. Passengers caused issues the whole time. Police called and met them on exit from the plane. Frontier is the better way to go out of the two sister airlines."
Pros: "The crew members were upbeat, polite, and helpful."
Cons: "The seats are too damn small. The person in back of me was kneeing me in the back. I couldn't even lower the tray table all the way down without hitting my knees. I know that more people per flight means lower fares, but you guys have pushed it too far. This was maybe the most uncomfortable flight of my life. Beyond the shitty seats, I couldn't check in to my flight using the website. It kept rejecting my password. I tried to reset my password and I kept getting error messages. So annoying."
Pros: "Not much"
Cons: "The seating. This was the worst flying experience imaginable. I get that you're the cheapest airline and all but the little bit of money saved to have to sit in such an awe fully uncomfortable seat doesn't make it worth it. I will probably fly another airline next time just because of that"
Cons: "Your seats suck, the price to carry on a bag is outrageous. This is my least favrioute airline, yeah you have cheap prices but after its all said and done it's cheaper to book through southwest"
Pros: "Nothing not even the price of my flight"
Cons: "Customer service, airplane, etc"
Cons: "I took Spirit airlines years ago in an emergency. It was a terrible experience then. Mostly due to comfort and the condition of the airplane. It felt like we were sitting in a bare plastic container. The fare for this last trip appealed to me until I went to check in and was charged an extraordinary amount for checking a bag and for bringing a carry on on the plane. And then the charge to pick a seat? Please... the fare for this flight ended up being more than my return flight on a more premium airline where I would have gotten to select my seat and fly more comfortably. Worst policies ever. I will never be flying spirit again. That being said, I arrived to my destination safely."
Cons: "Tricked into paying extra on everything. Never would have bought that flight if I knew how cheap the airline was. And you'd think and much as a "cheap flight" it was they would still have decent comfortable seats, and carpet that wasn't being ripped up. Literally the plane was only missing the dogs and goats. Absolutely horrible. I will never fly with spirit again and I've told everyone I know never to fly spirit."
Cons: "Spirit charges for carry on luggage as well as for soft drinks during flight."