The friendliness of the staff
Sitting on the plane due to a delay with the system
All the effort to make my need for wheelchair problem free
2 sear rows so no middle seat
Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".
Crew and food.
The old bait and switch. United is not and will never be Lufthansa. Cattle call seating.
I wasn't able to pre-select my seat.
The high level of service and attentiveness
Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!
Ms Yoshinaga went out of her way to make sure everything was smooth for my experience.
I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !
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