Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"
Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Pros: "Yes, Crew was amazing and timing was perfect."
Cons: "Excellent performance"
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Pros: "Breakfast was good; the first meal was average"
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."
Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "The crew was excellent. The plane was new."
Cons: "There was a limited choice in movies. Boarding and deplaning took a while."
Cons: "Need to improve wheel chair service at Doha."
Pros: "Everything was great"
Cons: "I advise Qatar Airways"
Pros: "Excellent food, service and comfortable seats."
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "The overall experience"
Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Pros: "Hospitality and food."
Cons: "Seats are not comfortable."
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"
Pros: "Films Service"
Cons: "Not enough films"
Cons: "Seat number was the same but different position from one reserved online"
Pros: "The flight attendants are always friendly and helpful"
Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Pros: "best airline food ever"
Cons: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Pros: "Overall OK food not all that up to the mark"
Cons: "3 out of 4 bags did not arrive even after 1 day of journey completion"
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Pros: "It was something unexpected"
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "High quality gluten free meals (best I've had on Qatar Airways)."
Cons: "Seating needs to be more spacious."
Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Pros: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Cons: "The song selections were somewhat old and should be looked at."
Pros: "The friendliness of the crew."
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
Cons: "No internet"
Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Cons: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Pros: "New seats are excellent"
Pros: "Enough space between seats"
Cons: "Very little food"
Cons: "Flight was late due to mechanical issues. Couldn’t exit the plane in Chicago bc of JetWay malfunction."
Pros: "Flight was calm and arrived early"
Cons: "Odd seat rows are cramped. Food was below average. Dry salmon and chicken. Flight attendants were barely visible. My seat did not work properly"
Pros: "Loved the food. Great for flash frozen and then microwaved. Service was excellent, much better than the going flight."
Pros: "The crew was attentive and professional"
Cons: "The seats were very uncomfortable"
Pros: "The boarding process went smoothly."
Cons: "The entertainment options were not that broad. Music for instance was only podcast?!"
Cons: "I understand sometimes there are problems with gates once a plane lands, but an hour on the tarmac waiting to get into a gate is ridiculous. Pay up to have gates available for your aircraft. We have choices when flying. If you disrespect the customer's time, we take our business elsewhere. Also, having the customer do everything from tagging our baggage and automated check-in at the airport should reflect in the price we pay for a flight. Instead, you make us do all the work and keep prices the same."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."
Cons: "Our plane was United, so I don't think this reflects on Lufthansa, but rather United. The plane entertainment was extremely outdated and there was not enough room in the overhead containers for everyone's carry-ons. This problem made boarding a very long and aggrevating process."
Pros: "Everything was good."
Pros: "The London based crew: attentive, kind, relaxed, sympathetic and very professional in a relaxed fashion."
Cons: "The food is terrible, the rest adequate. Since all airlines cahoot to have same prices the choice for the passenger is quality and United does not offer a great deal on that subject."
Pros: "The international flights were fine."
Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."
Cons: "Ground staff was racist. Standards vary depending the color."
Pros: "Boarding was painless despite being a full flight. Plane left on time."
Cons: "Complete failure of the wifi based streaming system. And not just for me, but the whole plane. Probably never fly with UA long distance again for this. Failed on the way out and on the way back. I have no faith that it will work the next time. Crew were sympathetic but powerless to fix it. A stale sandwich is forgivable, not having any on demand movies to watch for 11 hours isn't ."
Pros: "Staff friendly, quick boarding, organized no delays"
Cons: "Food I know it's not a restaurant but the quality was below expectations when compared to a few other airlines."
Cons: "Wish I did not book this flight. It was not on"
Pros: "We didn't crash"
Cons: "The gate attendant reopened the plane for the man in front of me because he had one book bag and refused to let me on because I had two. The room and taxi voucher were adequate. But $30 in food vouchers doesn't get you very far in an airport. Also that's just enough to survive the lay over that was caused by your maintenance issues. Your attendant then tried to put me on standby all day the following day with a guaranteed flight at 8pm. I then asked him to check other airlines and was able to get an 8am one. The sheer lack of customer service is impressive. PS if your airline screws up, the least I deserve is a seat upgrade or some free sky mile points."
Pros: "The flight was relatively smooth."
Cons: "1. The flight was late by 2 hours to board. 2. The crew seemed out of wits in dealing with passengers. 3. The tray was slipping and sliding out of the folding table. 4. The food was terrible. Some foods were cold as rock. 5. There were no individual entertainment system. The DVD player was not working. They could not get movie on the overhead TV for 3 or 4 hours. 6."
Pros: "I like the room spacing of seats and it wasn't over crowded, it was clean and the flight attendants were very friendly. I could not asked for a more comfortable seat being in economy seating."
Cons: "I have no complaints I truly felt comfortable and safe."
Pros: "Everything was good except for couple of things the food n snacks Ucan offer or improve it The toilets were one I used)was out of paoer towels n rolls! Plus it was v filthy too!"
Cons: "The number of delays and the lack of communication to passengers. The meals served were not good, in that they tasted terrible. Too much sauce or salt on everything. It was not an enjoyable flight or experience."
Pros: "The attendants were very kind, polite and efficient"
Cons: "1) Seats barely recline beyond 90 degrees. 2) person behind me had knees jamming against my seat the entire flight. 3) Food was unimpressive. was on British Airways a week before and it was great. 4) Paying for cocktails on a long haul flight is absurd. 5) Instructed to "download a ridiculous app" for entertainment. 6) I couldn't get WiFi in the airport to function!!! so was at a loss. I was traveling overseas for God's sake. IN a foreign country. 7) Outlet to plug my power sources for mobile devices into was not functioning."
Pros: "Seats were comfortable and the most surprising was the leg room. I am 6'1" and it really helped. Food was average, have had way better on other aircraft carriers."
Cons: "No charging point. Tray was not working properly. The entertainment screen was difficult to use. The touch screen was very difficult to use."
Pros: "Flight got delayed almost two hours at London after boarding, sitting on the plane not nice"
Cons: "Flight delayed almost two hours after boarding at London, not nice!"
Cons: "Kayak suckssssssssss"
Pros: "A really small and swift on her feet lady was waiting for us upon arrival, and had the best attitude meanwhile she rushed us through airport security, costumes, check in desk and boarding desk. I realize the Brussels Airlines delay is not toyr responsibility, yet you assumed the consecuences and managed it smoothly and coformtably for us."
Cons: "Even though the staff did an impeccable job rushing us through LHR to catch the flight, the situation was not comfortable at all. During the flight, the staff made sure that economy felt the economy - no smiles, no please or thank you - deffinitely not paying first class with that kind of staff aboard. On top of that, my luggage arrived 12hrs later on another flight and I was not even offered a chocolate bar... I can see why the tickets were the cheapest ones, I just didn't expect it to get as far as not delivering the luggage with the passenger."
Cons: "The food was poor and we were late to leave, causing me to miss my bus when we arrived. Also, no movies for a 9 hour flight? That was awful. In-flight entertainment should have been provided, especially when the flight was during the day."
Pros: "The crew was very pleasant and accommodating"
Cons: "There's a real problem on theses flights that are somehow multiply sponsored by different airlines. The ticket you sold me indicated Lufthansa, and my check in reminder the day before was for them. But they didn't know me from Adam. It finally emerged that the flight was actually run by United --and at Heathrow I had to hurry over from the Lufthansa to the United counter to check in --almost was late for my flight! Not nice. Could you please iron this issue out more clearly in the future."
Pros: "The stewardesses wee attentive. Liked my other passengers around me."
Cons: "The food was mediocre. The seat did not feel any larger for $189 extra! The internet never stated on for a longer period of time"
Pros: "enough leg room (I'm 5'10") vegetarian dish was delicious many choices of new movies alcoholic beverages were good"
Cons: "Flight got cancelled, we did not receive an email or text. We found out when we reached the Heathrow airport. We got booked on another flight, with 6 hour layover. When the flight that got cancelled was a direct flight. Then our luggage was not put on the connecting flight, we got our luggage 24 hours later."
Pros: "The food"
Cons: "Waited half an hour to take off"
Pros: "The flight attendants were attentive and polite."
Pros: "Good movies, empty seats so i could stretch out."
Cons: "The crew was nice! But a little awkward. The food was kind of bad."
Pros: "Boarding was swift, seat was fine, service was pleasant, flight was uneventful."
Cons: "Entertainment system was a tiny, pixelated screen playing a few movies on loop. Felt like it was 20 years old. Food was fine, but the pre-landing snack was a very greasy, ham and cheese on pretzel roll sandwhich."
Cons: "Crew was rude and did not reply to my call button when I rang it 3 times. Boarding was confusing. Instructions to get your passport checked before your zone boarded was not clear. Boarding agents were pleasant, but onboard crew was rude."
Pros: "The crew both ways were professional and hard working."
Cons: "The flight was a code share with United. Seats were ridiculously cramped in economy. Perhaps this is the new normal--I haven't flown internationally in a while. Food was just ok. I was disappointed that I was not flying Air New Zealand since that was part of the reason I booked this flight."
Pros: "Stewards were great."
Cons: "Sat on runway for 40 minutes before taking off and 45 minutes before we docked and get off the plane...."
Cons: "Wifi was atrocious and I spent $16.99 on it. No one was manning the jet bridge so after we took off 2 hours late we had another delay of 15 minutes on the arrival. Our late takeoff was due to some plane issue, we missed our window and got held up by traffic control. Weather was perfect. All UAL fault."
Pros: "The food actually was good, entertainment option were good."
Cons: "I encountered some of the worst staff ever on this flight. I was skipped over and completely ignored during more than once. I even told the guy I wanted water with ice when he asked me and then he starting socializing with others and skipped me. When I brought it to his attention he got all pissy with me. The other crew man was older and made me very uncomfortable. He was yelling at people constantly and made it very clear that he hates his job. This was the coldest flight I've even been on. Literally everyone was wrapped in their blankets and it still wasn't enough. The staff was told several times but refused to do anything. The guy in front of me had his seat row 39 middle left fully reclined back for the whole flight. Not once did anyone tell him to put it up during takeoff and meal times. He kept rocking the seat and spilled my drink in my lap."
Pros: "The staff at check-in at Terminal 2 at Heathrow airport were lovely... friendly, helpful. My suitcase was overweight so I had to remove 4lbs from my suitcase and redistribute it into my hand luggage. The staff were so polite and patient and had a very supportive attitude."
Cons: "1) The staff at the gate were mechanical and had an air of snootiness...non-genuine behaviour. 2) Cabin staff were not attentive and also very abrupt and short when approached for anything, despite the flight being at 30% capacity. 3) My arm was bandaged from my fingertips to my shoulder but when I asked staff to assist me with my hand luggage they refused 4) Food quantitiy was EXTREMELY low and the quality was appalling....there was less food given than in a MacDonalds Happy Meal."
Cons: "Flew on 747 not as comfortable and enjoyable as the dreamliners."
Pros: "There really wasn't anything good about this flight!"
Cons: "We were delayed about 4 hours leaving, first delayed, then cancelled, then reinstated with a stop in Chicago so switch crew. The plane's AC didn't work on the ground so it was hot while we sat there. Arrived in SFO about 8-9 hours late, missed all connecting flights home and then they wanted us to spend the night. It was less than a 2 hour drive home so I ended up renting a car and doing that!"
Pros: "The service when flight was cancelled"
Cons: "The flight being cancelled"
Pros: "The Pilot and the crew did a good job of providing a smooth flight."
Cons: "This for flight to and from London to Dulles. You assign seats who are family or Husband wife separately, then when it comes to choosing a seat there no or very few options left. Your upgrade cost even for more leg room coach starts at over a $100 Even though we booked on Lufthansa, we were flying United. Food in the coach was below average and the Entertainment audio very poor. I am travelling soon again and would like a free upgrade this time and will rate your service accordingly. My travel plan this year is numerous."
Airlines flying from England to Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights