I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
They did not let my uncle fly at all
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "The crew really cares about their passengers"
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Cons: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Cons: "Boarding, restroom,"
Pros: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Cons: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pros: "nice crew, great service"
Pros: "Overall great service!"
Pros: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Pros: "Business class seats were comfortable."
Cons: "No WiFi, Poor list of shows"
Pros: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Cons: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "The wider space between all seats and the selection of the food"
Cons: "Nothing at all"
Pros: "very courteous flight crew"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Pros: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Cons: "No internet and the food was mediocre at best."
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Pros: "Worst customer service"
Cons: "THere was no wifi"
Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "On time departure and nice group of crews"
Cons: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "Comfort and cleanliness."
Pros: "Crew was great"
Cons: "Out of mango juice and the plane was too old."
Pros: "First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI)."
Cons: "The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!"
Pros: "Good service, good entertainment options, modern aircraft"
Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"
Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pros: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Cons: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Pros: "Good staff and service."
Cons: "Too long a flight and require more leg room and reclining seats to be more comfortable."
Cons: "Food choices could be better."
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "The crew"
Cons: "The screen"
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Craig in first cabin flight crew was amazing. :))))"
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."
Pros: "Comfy, nice crew, attentive."
Pros: "The boarding was fast."
Cons: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."
Cons: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Cons: "My bag was damaged in transit"
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Cons: "food was meh at best, seats in economy are tight and there is no legroom"
Cons: "Missed connection to SFO"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "Food was terrible"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "Did not take the flight in the end"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Cons: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"
Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"
Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"
Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "Flight attendants were amazing"
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Pros: "Food was so good. Crew was also very nice."
Pros: "Entertainment and food and service were great."
Pros: "Amazing service and F&B offered was wonderful"
Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Cons: "Crew was rude and made everything seem like a chore."
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Pros: "Good films"
Cons: "Seats cramped, legroom bad"
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Pros: "The flight was on time and very smooth flight .. felt like you was on a private jet"
Cons: "Smaller seats for bigger guys .. not fat but bigger person.. the crew was rough around there corners .. but in all very nice people.. they have to deal with jerks who think they are king or queen and don’t have to obey any rules .."
Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Pros: "The food was excellent, as well as the flight attendants."
Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"
Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
Pros: "Extra leg room with Sky priority"
Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."
Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "I like Delta empowering women."
Pros: "Meal quality has improved"
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Pros: "Service was good. Attendants polite. Information good."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("
Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."
Cabin crew in business class seem so rushed. Hurry up and serve food, hurry up and clear trays, hurry up and get things done. It felt frantic but overall it was okay.
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "Efficient and on time."
Cons: "All fine."
Cons: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "Everything ok."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Entertainment options good"
Pros: "Largely pain free experience"
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "Comfortable flight, on time and good service"
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Cons: "Not enough movie varities."
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Pros: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Cons: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Cons: "Seats, food and service"
Pros: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "I liked the connection in Instanbul, we didn't have to walk a lot and we didn't have to go through passport check, the connection was short. The flight to tlv was short and comfortable"
Cons: "I bought new suitcase and it arrived to tlv broken"
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Pros: "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Cons: "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."
Cons: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."
Cons: "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."
Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "surpassed our expectation"
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Cons: "Announce too early boarding time, 50 minutes late for boarding."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "Food was fantastic. There were no delays. Very enjoyable."
Pros: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Cons: "Don’t sell an unrealistic connection time"
Pros: "Everything but not the food"
Cons: "Food was horrible"
Pros: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Cons: "Food and rounds for drinks"
Pros: "Fairly comfortable, good cabin crew"
Cons: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"
Pros: "Lufthansa should keep up the standard."
Cons: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Cons: "Better time management."
Pros: "It was all really good, as always when flying with Lufthansa"
Cons: "Can always do without delays"
Pros: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Cons: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Pros: "Seat was comfortable and cool."
Cons: "Everything else"
Cons: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Pros: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Cons: "boarding was chaotic"
Pros: "There were many movie choices."
Cons: "The plane was a bit warm."
Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Pros: "On time, Staff were excellent"
Cons: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Cons: "Was delayed which caused us to miss our connecting flight"
Pros: "Crew was personable and friendly"
Pros: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Pros: "Ease of boardibg and getting through security"
Pros: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Cons: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Pros: "Spare seat next to me"
Cons: "Could have done with pre dinner drinks a bit quicker"
Pros: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."
Cons: "They don't have entertainment"
Pros: "Quick flight and very comfortable."
Pros: "Overall it was good trip!"
Cons: "No issues at all"
Cons: "Having to pay to sit together."
Pros: "Lufthansa over Thomas Cook any day"
Pros: "Good space in cabin compared to other airlines and excellent service by crew"
Cons: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Pros: "Great service !!!!"
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Pros: "The food was kind of nice"
Cons: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"
Pros: "ample food and no $ to check baggage."
Cons: "Seats were very uncomfortable"
Pros: "Air china different"
Pros: "Service and crew excellent"
Cons: "Boarding took too long as automated boarding was defective."
Pros: "Food was excellent and the stewards were great"
Cons: "An 8 hour flight!"
Pros: "Arrived safely"
Cons: "Lost my bag. See previous comments."
Pros: "Roominess, great crew, food was good. Crew kept passengers hydrated often. Flights were on time. Great communication with flight crew regarding information in flight. Best airline I ever flew."
Cons: "Cabin was really cold, felt like AC was too high."