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Top 3 airlines serving from England to Illinois
Scores according to KAYAK customer reviews
Cons: "Small not comfortable plane"
Pros: "The attendants are all nice and efficient!"
Pros: "Entertainment center has newer releases"
Cons: "Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded"
Cons: "Only food for purchase available. On an international flight shouldn’t some snack or food be provided?"
Pros: "Ok price"
Cons: "No checked bags included, but this was unclear at the time of purchase, even though it was an international flight."
Cons: "Charging for every moment of the experience is certainly one way to go for Iceland Air. I get that their economy hit rock bottom, but this isn't the way to get out of global financial crisis."
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Icelandair is the best airline I have ever flown with."
Cons: "I liked everything!"
Cons: "No food included with ticket. Food was expensive."
Pros: "The seats were roomy and comfortable, there was legroom. The plane did not feel overstuffed even though it was a packed flight. I also liked how they gave messages on the monitors. Someone got sick on the flight and the crew was very professional about the whole mess."
Cons: "Boarding was a mess ...not enough room for people to line up. Unclear if you were in the correct line for the flight you needed. More food selections for sale would have been nice, especially fruit and veggies but the sandwich they offered was very good. One crew member was just plain snippy...maybe having a bad day b/c all the others were great!"
Pros: "Business class catering on board is great for a inter Europe flight. very nice aeroplane"
Pros: "The crew seemed nice and efficient."
Cons: "The flight was delayed leaving and the plan was different than they had planned so some of the seat arrangements were different."
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "The plane made it to the destination."
Cons: "No complimentary snacks. Food for purchase was not good."
Pros: "Seat was comfortable, but two more inches of leg room would allow a six-footer like me some wiggle room. Can't imagine someone taller taking these seats."
Cons: "Food selection is very limited, quite expensive, and not that interesting. And no free nibbles."
Pros: "Reasonable entertainment, adequate legroom"
Cons: "Narrow aisle, chaotic boarding, poor lay out in gate area"
Pros: "You have to pay for everything on board beyond soft drinks and water. The airport in Reykjavik has great bathrooms, but not much else in the transit area. There aren't even enough seats in the area."
Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."
Pros: "Seats are comfortable."
Cons: "We boarded the plan in Iceland outdoors and it was cold and raining with a very strong wind."
Pros: "Comfortable seats, great salad from Iceland hot spot Glo, nice and helpful service."
Cons: "The boarding process was a mess - they should do it by groups or rows--something. It's mainly an issue of the Reykjavik airport, I think, as there isn't a sufficient waiting area so large lines and bottlenecks easily occur."
Pros: "Variety of entertainment - movies, tv"
Cons: "Comfort of seats were terrible and I am only 5 ft 2 inches. Can't believe you can't even serve full cans of soda and no snacks without charging."
Pros: "The price"
Cons: "Flight delays, chaos in boarding in Iceland. People boarding from rear needing to get to front unable to pass since people boarding from front were trying to get to back. Not organized at all. No warning as to when delay would be over or expected boarding time. No place to sit near gate. Many people on floor. People running up and down isles throughout flight and bumping into other passengers sitting."
Pros: "I liked having the entertainment system."
Cons: "Charging of food."
Cons: "Seats recline too much resulting in the person in front of me encroaching on my area. There was no free food or snacks on a international flight. The boarding area was a mess and no verbal instructions were given for boarding."
Cons: "This was a six and a half hour flight. Snacks could be purchased, but no meals were served. Other airlines would provide at least one and perhaps two meals on a flight of this length. There was a long delay to board, and no communication from the check in staff"
Pros: "The service crew were excellent and always accommodating."
Cons: "The center section of this aircraft was intolerably stuffy and hot. I served 4 years aboard a WWII submarine and rarely experienced such sustained discomfort. First experience I. Tia position on this type of plane so maybe it's endemic to the design. Six and a half hours of misery after a long day. Left a bad impression of travel on Icelandic Air through no fault of the airline."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Cons: "Already confused by a late transfer, the boarding was very unorganized and passengers sat on a full transfer bus for 30 minutes while the employees continued to try and fit more passengers from the transfer onto a packed bus. No one seemed to be in charge to tell the bus to bring the passengers to the plane (literally 100 yards away) and come back fro the remaining passengers."
Pros: "The crew was very professional and friendly. Enjoyed flying with them. I was able to get a dinner voucher for the delayed flight. The plane is quite large and has decent leg room for all. Lots of movies to see and tv shows."
Cons: "The air traffic control computers crashed at KEF. So all flights to the USA and Canada were delayed 3 hours or more. My seat didn't recline evidently because I was at an emergency exit."
Pros: "Nice flight crew."
Cons: "Icelandair does not provide any inflight snacks or meals, even on flights 7 hour fights. Our flight was diverted and had to land in another city, where we had to sit in the runway for over 2 hours. During this time, we were not given any food."
Pros: "Loved everything! My wife and and I and our 6y and 7y boys were treated so well. The "Little Explorer" backpacks and complimentary kids meals. The extra leg room. The friendly and helpful staff. I would choose Icelandair over any airline I've flown in the past 10 years."
Cons: "There was nothing I didn't like."
Pros: "the flight attendants were awesome"
Pros: "Made up some time since the flight was delayed."
Cons: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."
Cons: "No announcements were made that we were boarding, the flight was delayed (again - 3 out of 4 of our IcelandAir flights were delayed), and we boarded in the order that we were standing in line - extremely inefficient as everyone had to wait for everyone on the plane to put their bags away. This is handled much better in every airport I've ever been in, not sure why this can't be a MUCH better experience from Iceland."
Pros: "The child-friendly service is nice as kids get a free meal. The food you can buy is pretty good."
Cons: "The airport at Reykjavik was rather crowded and hectic, it did not detract from the quality of the flight and of the airline in general but it was a rather cramped place"
Pros: "flight itself was fine and on flight service was good. Flight was cheap."
Cons: "Strikes at the airport in Iceland are causing significant delays and causing people to miss connecting flights all over Europe and in the US. The airport was completely jammed with people waiting to fly out to the point you could not access the bathrooms. My checked bag also must have been left outside in significant rain for quite some time because it was soaked completely through with water. I had a thick wool blanket on top as well as my clothes in packing cubes and it was all soaked with water. Terrible!! You get what you pay for."
Pros: "Crew was very nice, most of the planes were in great condition, great movie selection."
Cons: "Very confused why there was no food."
Cons: "Delayed wait for takeoff resulting in issues for those with connecting transportation"
Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."
Pros: "The staff was very helpful, and the entertainment system was easy to use and had many choices."
Cons: "Our seats barely reclined during our first leg, and didn't recline at all during the second leg. We found it very hard to sleep on the planes. They didn't provide ANY food or snacks for free. Our flights were both over 5 hours. Boarding is not organized at all. It's pretty much a free for all. Our second flight was delayed by 2 hours because they had delays earlier in the day."
Pros: "Food, staff"
Cons: "Delays, playing down delays, Keflavik airport"
Pros: "everything was great, manners, service, the flight itself...it was a nice touch to greet boarding passengers with a bottle of Icelandic water!!"
Cons: "I was a little surprised that they didn't provide anything at all to eat, not even a snack. I thought perhaps it is a new trend, but a friend just traveled to Iceland on a different airline and received a full meal with beverages (alcohol included, I think) It was great hospitality to hand each passenger a bottle of water upon boarding."
Cons: "Over 2 hour delay and another hour after landing before received luggage. This flight had better aircraft but our outbound flight plane was old an audio didn't work in multiple seats. Average airline at best - certainly wouldn't go out of my way to fly them again"
Pros: "My flight from Paris to Reykjavik was delayed but they made sure we were able to make our connecting flight to Chicago. I also appreciated the free water that they gave us!"
Cons: "Seats were still cramped but the flight wasn't full so I could stretch out a bit."
Pros: "Friendly crew, nice aircraft, enjoyable entertainment options. Overall a nice experience."
Cons: "Meals were not provided and food was only provided by purchase."
Pros: "Friendly crew, great airline"
Pros: "Seats are way more comfortable than other flight companies"
Cons: "Crew could have been more patient"
Pros: "Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good."
Cons: "Greater weight allowance for carry-on luggage."
Pros: "The entertainment was ok."
Cons: "Everything else was terrible. From check-in to boarding to flight."
Pros: "Comfort and cleanliness of flight."
Cons: "Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers."
Pros: "Nothing! Horrible!"
Cons: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Cons: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"
Pros: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Cons: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."
Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"
Pros: "The aircraft was relatively new and well appointed."
Cons: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."
Pros: "The boarding procedure was much more organized than the previous flight."
Cons: "They served fish on board, and the odor stuck around for awhile."
Cons: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Cons: "Boarding was a disaster that took an extra 30 min"
Pros: "Comfortable seats with nice pillow and blanket"
Cons: "Boarding was awkward and slow."
Pros: "The food and crew"
Pros: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Cons: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."
Cons: "The headphone situation was confusing and no charging ports Fairly comfortable for an older plane"
Cons: "Flight was delayed 1 hour"
Pros: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"
Pros: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"
Cons: "Dinner (entree, salad, shrimp appetizer, roll, and flan) and breakfast (fruit,croissant, roll,meat, cheese) were delicious -- but left us stuffed.Outstanding service. Milk or creme with coffee would have been nice."
Pros: "In time. Plane half full. Perfect."
Pros: "The crew was nice."
Cons: "Plane was 1hr late. The airlines is not very good at updating the time the flight will leave."
Cons: "It was nice to get a snack but the quality was mediocre."
Pros: "The drinks were available."
Cons: "The drinks were expensive."
Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Pros: "Smooth flight Crew extremely nice and helpful Good snack served (not the usual junk food some airlines give and charge for ) punctual"
Cons: "Nothing to dislike"
Cons: "Flight was late which seems to be a standard with TAP."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Cons: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
Pros: "It was a very short flight, so non-reclining seats were not a problem. They also seemed a nice distance from the seat in front, so there was no problem of having the person in front basically in your lap."
Cons: "They handed out a small biscuit which made me expect water or coffee to have with it. This is not the case."
Pros: "The staff were very friendly and helpful"
Cons: "Not much leg room"
Pros: "No issues or service challenges I could think of. Friendly. Helpful."
Cons: "Seats were a bit hard and not a lot of legroom. But. Not unexpected for the section/price. Shorter flight made this bearable. Interior looked dated. Though, it is an A319."
Pros: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Cons: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."
Cons: "Where to start. No soap to wash your hands in the WC. Air conditioning dripping water to a seat next to us. They run out of on food option we wanted. The flight to Lisbon was delayed. The plain was dirty. One of out seats the entertainment system did not work. We alerted the crew, they did not do anything to remediate these problems. Only bad experience of the trip. Portugal deserves a better airline than this one. Last the best of all, $90 dollars per bag we checked in, so we spent $360 dollars just to carry our luggage."
Pros: "Anything I liked feels inconsequential."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Cons: "Tap said that they could not find my seat (even through I paid Kayak / Webjet) and my tickets were cancelled. I lost my flight back and had to stay two days extra in a hotel and lost a day of work. Will never buy here again"
Pros: "since it was an older plane maybe it had more leg room"
Cons: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"
Pros: "The flight was uneventful."
Cons: "The food was edible. The entertainment display was old. Not much leg room."
Cons: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"
Pros: "Easy trip from London"
Cons: "Not sure what was in the sandwich."
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"
Cons: "Non reclining seats"
Pros: "The punctuality"
Cons: "The airplane was small for a 8-9 hours trip, the seat were super small, I'm not a big person and I was very uncomfortable in them, the crew wasn't very nice, the food was a mess the girl next to me was a vegan and they give her a cheese sandwich, entertainment didn't work well there were only 4 channels, comparing to AirEuropa very mediocre and awfull airplane, really I'm from Venezuela and even there the airplanes are better, not worthy the 600$ one way ticket I got."
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Pros: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Cons: "In flight food was very poor"
Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"
Cons: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"
Pros: "It was s a good value especially as a Star Alliance Gold flyer."
Cons: "No vegetarian option for sandwich snack."
Cons: "Late arrival in Lisbon, missed our connecting flight to Munich."
Pros: "No delays, quick boarding and deboarding, friendly staff."
Cons: "Very limited legroom, no free checked bag without MileagePlus status."
Cons: "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."
Cons: "The food, the entertainment"
Pros: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Cons: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."
Pros: "on time departure and arrival"
Cons: "price for baggage, water is only “service” on board"
Pros: "nice crew on the Rome to US leg"
Cons: "Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’"
Pros: "Good service"
Cons: "Disorganized confusing boarding process, tight seats in coach."
Pros: "Not much. Mediocre everything. Was nice that the flight was not very full."
Cons: "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."
Pros: "Good flight"
Cons: "Too short time between the flights, almost lose the connecting flight."
Pros: "The flight itself from NYC was great, the connection flight was great."
Cons: "The worst boarding process I ever seen! The airport people and crew didn’t tell people what’s going on, there was a uhh delay. Big lines of people just standing and waiting. The flight took off 45 min late!!"
Cons: "Because the flight was one hour and a half late"
Pros: "The fact that I had more legroom than I expected was surprising."
Cons: "The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment."
Cons: "Alitalia and SkyTeam still can't figure out how to check luggage through on separately ticketed flights, even if both flights are the same airline."
Cons: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"
Pros: "Easy boarding on time nice crew"
Pros: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."
Cons: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."
Cons: "SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE."
Pros: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Cons: "Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing"
Pros: "Boarding was on time for all my flights."
Cons: "KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account."
Pros: "Plane was new"
Cons: "Plane was late"
Cons: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"
Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"
Cons: "Late boarding Rude crew Bad service Lost my luggage"
Pros: "Really comfy headrests and blankets. Easiest plane I've slept on by far."
Cons: "Headset wasn't working so I could watch tv or listen to music."
Pros: "Flight was quiet and smooth"
Cons: "Food was substandard Leg space very crummy"
Pros: "Flight was fine"
Cons: "They changed my lay over from 1.5 hours to 5.5 hours. On the way over they changed flight 7 hours I wouldn't have gotten to my hotel until a day later. I had to rebook with another airline. Still not sure they will return fare. Used Webjet will never use again!!"
Pros: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
Cons: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."
Pros: "The flight departed on time and arrived 35 minutes early. The flight crew was very helpful onboard."
Cons: "Tried to upgrade my elderly parents to more comfortable seats when checking in, but was told the flight was full and there were none available. It didn't appear that way after being boarded and seated."
Cons: "The lost my suitcases"
Pros: "Initially I was a little worried because Alitalia had given us some disappointments in the past, but it was the most convenient flight this time for our final destination.We had to take 3 flights to arrive to our final destination, 2 with Alitalia.The crew was polite, helpful. We were very happy that for the first time Alitalia didn't loose our luggage(!) and we got it in Athens. Thank you!!!"
Cons: "They could offer some coffee."
Cons: "I tried to talk with the service desk to change my flight before the flight and the service team could not help me out because only the service desk outside security could look up other fights. I find this hard to believe and a little ridiculous that AirItalia would make their customers run around inside and outside security to switch flights. We live in a day of technology and have computers for a reason. There shouldn't be an issue why other flights can be looked up from only one computer. In addition, we boarded the plane and then we waited on the tarmac for 2 hours waiting to leave. The air was turned off and it was hot and stuffy inside the plane."
Pros: "Nothing Flight was 40 minutes late, terrible communication at the airport."
Cons: "There is probably more legroom and better service on RyanAir."
Pros: "The seats are bigger than in other airlines! Good space."
Cons: "The crew disappeared, they would not come when they were called. They were too busy fighting with each other."
Pros: "Crew was nice and seat comfy"
Cons: "They should upgrade their intartainment system"
Cons: "Everything. Paid premium economy, didn't even have milk for coffee, seats were horrible, food was mainly bread. Old entertainment. Snappy staff. Would never recommend this airline to anyone!!"
Cons: "90 minute delay on a 110 minute flight!"
Cons: "Very small seats and too warm!"
Cons: "My flight was cancelled and didnt get information from the hungarian ground staff about the reason. They just changed it for Austrian Airlines but I don't like Austrian Airlines and i had also an Insurance for this ticket. After a long conversation I could fly by Lufthansa with stopover in Frankfurt."
Cons: "My luggage was not loaded on the aircraft! I have NO clothes for a special event! Unacceptable!"
Cons: "staff was nice, lost my luggage, and it was 8 hours late, i paid 2x to leave earlier, and got in later than the cheapest flight"
Pros: "The service was very good."
Pros: "Did not misplace my suitcase as they did on my October 28,2016 going to Rome. That was very stressful!"
Cons: "Alitalia customer service not answering and updating information on misplaced luggage. They acknowledged the mail...that's about it!"
Cons: "1. absolutely disorganized boarding, 20 minutes waiting for 3 relaxed passangers to join a crowded bus 2. absolutely disgusting business class, narrow seats, little space"
Pros: "Landing in Rome. Hotel after missing connection flight."
Cons: "Delay of 2 HOURES cosed missing a connection flight to Tel Aviv. Next flighr to Tel aviv 36 houres later !!!"
Pros: "After shuffling me between terminals, a flight attendant finally recognized I was injured and was going to miss my flight. She stepped up and got the assistance I needed."
Cons: "Check in clarification."
Pros: "The flight was short and on time. Overall the flight was okay."
Cons: "I was disappointed, because my luggage did not arrive at my destination."
Pros: "AlItalia Flight 629 was operated by Airbus A330-200, which is a smaller version of A300 family. The seats were comfortable with enough legroom. The service was OK: there was no cocktail service, but only a dinner, which was surprisingly tasty. Alcohol-wise they served only wine in coach, which was also available throughout the flight at the self-service station by the galley, Overall, I would rate the my flight as just Okay."
Cons: "The flight was delayed over 80 minutes due to "the wait for necessary paperwork," as the pilot has stated. During the wait for the departure, the a/c was off and it was very hot, stuffy and uncomfortable on board the plane. As a result of the delay, I barely made my connecting flight, and there were many passengers that missed their connecting flights."
Cons: "They say things take longer in Italy to savor the experience of life. I cannot imagine a human being who can savor being on a plane. Teeny drink service, twice over the course of ten hours, Staff with limited english, mysterious route with a lot of zigzaging. Icky food. It wasn't my worst experience ever, but certainly not a great flight."