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England to Pittsburgh Flight Information

Flights Arrive in Pittsburgh
Flights Depart from England
Flight Price $332
Airlines WOW air, British Airways, KLM, Delta, Virgin Atlantic, Finnair, Air France, Lufthansa, SWISS, Brussels Airlines, Aer Lingus, Austrian Airlines

Book cheap flights from England to Pittsburgh (round-trip)

Airports
Origin
London
$380
only
$380
$389
only
$389
$869
only
$869
$332
only
$332
Manchester
$405
only
$405
Birmingham
$655
only
$655
Destination
Pittsburgh
$332
only
$332
Wed, Nov 7
LGW
London Gatwick
PIT
Pittsburgh
12h 25m
Mon, Nov 12
PIT
Pittsburgh
LGW
London Gatwick
10h 30m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Mon, Nov 19
LTN
London Luton Airport
PIT
Pittsburgh
16h 30m
Sun, Nov 25
PIT
Pittsburgh
LTN
London Luton Airport
23h 50m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Feb 23
LHR
London Heathrow
PIT
Pittsburgh
11h 52m
Sun, Feb 24
PIT
Pittsburgh
LHR
London Heathrow
12h 07m
Trip: 2 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,672 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
FCO
LHR
Excellent 9.0

had to check my tiny carryon because of being in the fourth boarding group (despite checking in 24 hours before)

LHR
BOS
Excellent 8.0

BA always has a wonderful crew and I really enjoy flying with them!

One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️

LGW
AGP
Excellent 10.0

A great flight Thank you

LHR
AGP
Okay 4.0

Plane was new and very comfortable. Smooth flight

Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport.

JFK
LHR
Okay 4.0

I didn’t receive my bag and I lost one day waiting for it without going anywhere . Without any information about the delivery time . Very disappointing about that services , I even couldn’t change and I still waitingggg

Tue, Feb 5
MAN
Manchester
PIT
Pittsburgh
14h 20m
Tue, Feb 12
PIT
Pittsburgh
MAN
Manchester
15h 17m
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,256 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
SIN
DPS
Excellent 10.0

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

AMS
SFO
Good 6.3

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

KBP
AMS
Excellent 10.0

We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!

SFO
AMS
Good 6.3

The boarding was easy and you didn't have to wait inline for that long

KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

ATL
AMS
Good 6.0

Able to fly direct to ansterdam

Have to lay over on the way back. More expensive than other airlines.

Tue, Dec 18
BHX
Birmingham
PIT
Pittsburgh
15h 35m
Tue, Dec 25
PIT
Pittsburgh
BHX
Birmingham
16h 25m
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20,359 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
SLC
ABQ
Excellent 10.0

Friendly crew and on time flight

N/A

ORD
CVG
Good 6.0

Short flight

Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water.

IND
ATL
Excellent 10.0

Quick

ATH
FCO
Excellent 10.0

Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon.

All the people standing in line prior to boarding.

YYZ
ATL
Excellent 9.3

Customs massively backed up. Somewhat disorganized

Sun, Sep 23
LHR
London Heathrow
PIT
Pittsburgh
14h 54m
Sun, Sep 30
PIT
Pittsburgh
LHR
London Heathrow
11h 22m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1,250 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
SEA
LHR
Excellent 8.0

The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable.

The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky.

LHR
LAX
Excellent 9.3

Crew was amazing and we got fed so often. The movie choices were good.

I wish I could have ordered a drink (pay or otherwise) from the tv in front of me

MEL
HKG
Excellent 8.3

We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly.

I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted

LHR
SEA
Excellent 9.0

Food and snacks!!!!!

IAD
LHR
Good 6.3

Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from.

The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip.

Wed, Nov 7
LGW
London Gatwick
PIT
Pittsburgh
12h 25m
Mon, Nov 12
PIT
Pittsburgh
LGW
London Gatwick
10h 30m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sat, Oct 6
MAN
Manchester
PIT
Pittsburgh
16h 05m
Sat, Oct 13
PIT
Pittsburgh
MAN
Manchester
15h 02m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,175 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
HEL
Excellent 8.0

The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

There was no soap in the toilet...

ICN
HEL
Good 7.3

The food wasn’t good and it would be great if they had pasta or some vegetarian option.

ARN
BGO
Excellent 10.0

Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.

JFK
HEL
Excellent 8.0

Smooth flying

Choice of movies

HEL
JFK
Excellent 8.0

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Mon, Nov 19
LTN
London Luton Airport
PIT
Pittsburgh
16h 30m
Sun, Nov 25
PIT
Pittsburgh
LTN
London Luton Airport
23h 50m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Dec 19
BHX
Birmingham
PIT
Pittsburgh
16h 49m
Wed, Dec 26
PIT
Pittsburgh
BHX
Birmingham
21h 35m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2,745 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
ATL
CDG
Good 7.6

Boarding this large plane went relatively quickly and orderly.

Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion.

CDG
MIA
Excellent 10.0

From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!

I just expected better toilet bag for business but what was given out was just basic.

PRG
CDG
Good 6.0

Flight was delayed by 1h30min, so we arrived very late

DTW
CDG
Excellent 10.0

Leg space.

IAD
CDG
Excellent 10.0

Quiet! No noise-canceling earphones needed. Delicious food.

Sun, Oct 14
LGW
London Gatwick
PIT
Pittsburgh
11h 05m
Mon, Oct 22
PIT
Pittsburgh
LGW
London Gatwick
10h 40m
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SXF
KEF
Good 6.3

Seats are too small

AMS
KEF
Good 6.0

The price

The delay

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Sat, Feb 23
LHR
London Heathrow
PIT
Pittsburgh
11h 52m
Sun, Feb 24
PIT
Pittsburgh
LHR
London Heathrow
12h 07m
Trip: 2 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,672 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
LHR
BCN
Mediocre 2.0

Nothing

Flight being changed three times and delayed multiple times. Not weather related. To top it off, the airline decides to leave my bag in the states because the flight was changed and I didn’t notify them; which of course is ignorant because they changed the flight and didn’t even notify me.

AUS
LHR
Okay 5.0

Crew was excellent. Left on time and arrived early

Plane was very old and incredibly hot. Uncomfortable all around. Plane was gross and falling apart. Barely able to sleep due to heat. Turbulent the ENTIRE flight.

LHR
SJC
Excellent 8.3

Premium Economy seating is very comfortable and the cabin service was excellent.

Despite the long layover, they managed to misplace one or bags at Heathrow.

FCO
LHR
Good 7.0

Pretty basic service.

The late morning flight we booked was eliminated from the schedule, requiring us to book an early morning flight. This resulted in our having to spend our last night in a hotel near the airport rather than in Rome. It also resulted in a 4+ hour layover at Heathrow, rather than the 2 hours we anticipated. Very disappointing.

LHR
AGP
Okay 4.0

Plane was new and very comfortable. Smooth flight

Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport.

Thu, Oct 4
LHR
London Heathrow
PIT
Pittsburgh
12h 16m
Thu, Oct 11
PIT
Pittsburgh
LHR
London Heathrow
10h 03m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,022 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FRA
MXP
Mediocre 2.6

Same as above same as a bove

Same as above

FRA
ORD
Excellent 8.6

CREW COMFORT FOOD

BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT

CDG
FRA
Excellent 8.6

Crew, boarding, seat

Paris airport is extremely passenger unfriendly. Better to connect somewhere else

ATH
FRA
Okay 5.3

Crew and Food

DELAYED BOARDING, OVER CROWDED TOO TIED, VERY HARD TO GO TO TOILET OR STAND

GVA
FRA
Excellent 8.3

The Crew was very helpful, they were always around and offering all kind of help.

The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them.

Sun, Oct 14
LGW
London Gatwick
PIT
Pittsburgh
11h 05m
Mon, Oct 22
PIT
Pittsburgh
LGW
London Gatwick
10h 40m
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

AMS
KEF
Good 6.0

The price

The delay

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

Wed, Mar 6
LCY
London City Airport
PIT
Pittsburgh
18h 31m
Wed, Mar 13
PIT
Pittsburgh
LCY
London City Airport
15h 14m
Trip: 7 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,119 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
JFK
ZRH
Good 7.6

Fast flight. Good service from luggage checking to landing.

Way too spicy beef chili. Confined space on airbus.

ZRH
TLV
Excellent 10.0

TV screens and movies. Food was great.

ZRH
TXL
Excellent 9.2

Quick, clean, flight.

Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though.

ZRH
MAD
Excellent 9.0

The service

No entertainment

ZRH
ORD
Okay 5.0

The food that I did get was decent There was wine A couple decent movies were available

They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do

Tue, Feb 5
LHR
London Heathrow
PIT
Pittsburgh
16h 41m
Wed, Feb 20
PIT
Pittsburgh
LHR
London Heathrow
21h 18m
Trip: 16 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,865 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
BRU
VCE
Mediocre 3.0

1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves.

JFK
BRU
Good 6.6

Attentive helpful and cheerful staff: on time

Food

JTR
BRU
Mediocre 3.3

At least it was a flight

Noisy, no complimentary snacks nor drinks, no legroom

BRU
JFK
Good 7.6

There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare

BRU
FLR
Good 6.6

Helpful crew

No food except for purchase. Expected at least cup of coffee/crackers

Tue, Feb 5
LGW
London Gatwick
PIT
Pittsburgh
17h 59m
Tue, Feb 19
PIT
Pittsburgh
LGW
London Gatwick
15h 46m
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,151 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
YYZ
DUB
Excellent 10.0

fantastic customer service

wouldve loved to have been left breakfast while i slept

DUB
JFK
Okay 4.6

In flight entertainment was very good. Flight attendants helpful. Seats hard but we had ample leg room on this flight. I would like to commend the pilot for landing us safely in some extremely windy conditions. Everyone on the plane was audiably nervous and he did well

Checking in was not pleasant they seated me in row 20 something and my wife in row 40 something even though the plane was half empty. Distressing at first. When I asked why they told me to sort my seating out in the plane. Now that's telling. Whoever checked me in could see there were lots off empty seats and couldn't take the time to seat my wife and I together. Hmmm. Terminal at Dublin was small and over crowded. There was 1 agent at the gate checking in everyone on this flight for about 10 minutes until she finally got some help. You must do better

FCO
DUB
Okay 4.3

The flight attendants on the plane were friendly an d helpful.

Boarding was disorganized. There was no reason or logic as to how people board the plane. People sitting at the back of the plane boarded with people sitting at the front of the plane. No in flight entertainment. Seating was tight. When we landed in Dublin we were ushered onto a bus to our connecting flight. I wish they had mentioned that would happen.

DUB
BOS
Excellent 9.0

Everyone at Aer Lingus from the people at the gate to the flight crew were very courteous to my mother who had to use a wheelchair.

The meals were very good to both the choices had mushrooms in them which I don’t care for. It would’ve been nice to of had a choice they didn’t have any mushrooms in them.

DBV
DUB
Mediocre 3.3

The crew was friendly

The delay that was over an hour caused us to miss a planned reservation we could not reschedule nor get refunded for.

Sun, Nov 18
MAN
Manchester
PIT
Pittsburgh
15h 15m
Sun, Nov 25
PIT
Pittsburgh
MAN
Manchester
39h 50m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Nov 13
LHR
London Heathrow
PIT
Pittsburgh
28h 28m
Sun, Dec 2
PIT
Pittsburgh
LHR
London Heathrow
25h 00m
Trip: 20 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3,807 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.3
Food
7.5
LCA
VIE
Excellent 8.0

Service was outstanding!

IAD
VIE
Excellent 8.6

The boarding process was short and quick. Entertainment choices were excellent.

I was hoping for a more traditional Austrian meal but the food was just fine.

PHX
LAX
Excellent 10.0

There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min

IKA
VIE
Excellent 8.0

Flight was on time and we arrived on time Service was good and the crew was courteous and friendly

long layover before my next flight to Chicago

VIE
ORD
Excellent 8.0

Service was good and the crew was courteous and friendly

Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!

Wed, Oct 31
LGW
London Gatwick
PIT
Pittsburgh
11h 25m
Mon, Nov 19
PIT
Pittsburgh
LGW
London Gatwick
10h 30m
Trip: 20 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SXF
KEF
Good 6.3

Seats are too small

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

AMS
KEF
Good 6.0

The price

The delay

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

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