Even though I booked two tickets at the same time, we were unable to sit together. No one cared. I was disappointed due to the amount of money the flights had been that there was no way to get it changed.
great experience just at the end, we got in early and there wasn't anyone at the gate for 30 min so we had to just sit on the tarmac
Loved this first class flight! Awesome food, snacks and drinks. Comfortable seat with foot rest. Good movie. Very friendly crew! Only thing I would suggest is having a screen on seat back in front of me so I didn’t have to watch the movie on my phone.
My very first, first class flight! Loved the comfortable seats, foot rest and beverages. Did not have food due to short flight. Crew was very friendly!
This flight was all good. It was packed, but it took off on time and there were no problems. It would have been nice if they'd checked our bags for free, as they sometimes do.
Flight crew great! No WiFi not great. Someone took my bag not great!
The internet was down, which made my work plans impossible while inflight.
Alaska drastically changed our flight from a direct flight to a flight with connection and a long layover. So we canceled the Alaska flight and we learned a valuable lesson that we will never book through kayak again because the third party travel agent tried to withhold our money.
It was a super old plane so the first class experience was just not luxurious
Boarding much smoother than previous United flights! The flight attendant helped monitor putting bags in overhead bins. On united no help resulted in bins in first class being filled before I boarded for first class. I had to search further down into economy. Then got stuck unable to return to my seat. People were putting backpacks that needed to go under seats in bins. It was a mess. This flight was a refreshing improvement. United also had so many categories of preboarding that first class could not board early. The pilot talked to us directly instead of using the intercom before flight.
No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
One major problem that was very unprofessional and uncalled for. Plane landed and we had to wait 20 minutes to get off the plane since they were waiting for someone to come to the gate to drive the jetway. Southwest couldn't have someone available and waiting for the plane to land? Is there only one person in Hobby airport who knows to drive the jetway? Was he at lunch? In the bar? Uncomfortable and uncalled for!
Southwest is kind of a slum airline. It’s gotten more expensive over the years for less and less service. I am a Southwest Chase Visa card holder and was forced to choose a seat in the 26th row in the middle seat. However my wife who is a rewards member but doesn’t hold a card or anything else, gets randomly assigned a normally paid seat in row 6! How does that work?
The seat was not comfortable. 1D. My back was sore all night and the next day.
One of the best airlines for fast boarding, on time arrivals, and top notch service!
I elected to pay for the upgrades and found very little difference
The new seating arrangement is so over priced for what you get.
Snacks are always pretzels. Why can't you also offer peanuts ?
Flight was hours late, unable to sit next to spouse, I have had so much better experiences. Substantially better, only saving grace was that it was a short flight.
An entire day of delays. Cost lots of money. Meals and a hotel.
I continue to be satisfied with Delta’s excellent service out of LGA. The digit id works well and gets me through security in no time. Whenever possible, I choose Delta.
Was revoked with Jet Blue due to delay from Kenya Air
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
Smooth flight. Left on time, and got in 15 minutes early. Onboard video was great
For some reason, TSA Atlanta didn’t have my bag on the flight on time and they don’t have to provide Delta a reason for that.
WiFi didn’t work on two of four planes. Flight attendants were not overly friendly or welcoming. Planes were extremely slow to board and deplane.
Delta does a great job with entertainment and free wifi. I can still be in touch with my colleagues while in the air.
Aside from a completely packed plane, I really have no complaints.
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
It was a pleasant surprise to have complimentary Wi-Fi on the flight
No screens or meal options. Freezing cold. Dirty seats. Left late.
The flight was delayed from take off because only one runway was operational in San Francisco.
Overall flight was ok. Flight attendant was receptive to assisting passengers with tight connections.
This was the first flight in the morning. We boarded fine. The cabin door was closed and we were ready to go. We were notified by the Captain that ATC issued and ground stop for 40 minutes. So, without even pushing back from the gate, we were already 40 minutes late. We actually were released to push-back and taxi at 30 minutes. But, some passengers had tight connections and were not going to make their connections. Some passengers asked about the delay and the effect on the connections and were told by the cabin attendant that all flights will be delayed and so they should be OK. However, that was not true. My connecting flight was on time and I arrived at IAH with 21 minutes to make my connection. I did and I'm happy about that, but the flight crew should not have given assurances to the passengers who might have missed their connections.
Boarding was again a "free for all". We were boarding group 4, and almost the entire plane was able to board before us. It's a shame that someone who follows the rules, gets the short end of the stick. Not fair.
Fine. The issues I had were associated with luggage being delayed from Turkey to Tanzania
We purchase first class seats for the first time for multiples of standard economy ticket. There was no access to the club lounge and no priority boarding. The meal and the service once on the plane were superior and the seat was nicer, but not worth the price difference. I will be happy to seat in economy and spend the difference on more travel.
It isvvery small flight. No leg room . No space to put my personal item at feet.
My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .
Everything was on time and service on the flight was great!
Seat comfort was poor (no lumbar or lower back support).
The passenger in front of of me reclined their seat back all the way the entire flight. Their headrest was in my face the entire flight! I barely had room for the little plastic cup of water to fit on my tray table; can you make the seats and space between the rows any smaller??? You can’t even get up to use the restroom! Worst flight I’ve had in a very long time!
My Frequent Flyer nber wasn't put on as I was told it was..... This resulted in a last group boarding and no priority tags on My bags.
Cancelled the flight half hour before boarding. Then cancelled the connecting flight too.
I would like a refund for the extra cost the seat I paid for. An oversized person sat next to me and I couldn’t fit on my seat and had to move to another seat.
This was a hard flight. 3 delays out of OKC (1 on the Tarmac). Delay in Atlanta coming to Dallas. total travel time was the equivalent of driving from OKC to Atlanta.
Flights on time w/o delays. However, my baggage was damaged. Ground crew, throws baggage from plane to the baggage carrier, carelessly.
Business class was very good, one of my best flights
American flight was diverted and delayed but app didn’t show that information so I wasn’t able to change my connection until the last min.
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
