I liked that the airplane had wings and was able to reach it's destination. Wasn't anything else to like. Really didn't like that after providing my passport information on Delta.com and that I flew with the same passport the day before, and that I actually went through us immigration before reaching the gate, the gate agent still had to slowly key in my (and every other passenger's) passport information manually.
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
Pros: "Pilots and crew were amazing"
Cons: "It was perfect"
Cons: "Everything was great"
Cons: "The mask mandate needs to be voluntary ADA violation"
Cons: "Flight crew did not enforce mask mandate"
Pros: "The fact that it wasn’t a full flight"
Cons: "Nothing I didn’t like."
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."
Cons: "Almost 3 hours delayed"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Entertainment and food and service were great."
Pros: "Crew was nice, food and entertainment was nice."
Cons: "Seats could’ve been more comfortable."
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Cons: "Great flight. On time and friendly staff."
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Pros: "Everything A-Z"
Cons: "They sell the headsets for $2!!!!!!"
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Wheelchair waiting at gate, very easy transit"
Cons: "Not enough legroom to make any flight enjoyable."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "I love it when there is a TV screen at my seat."
Pros: "We got home"
Cons: "Delayed. 1 hour delay they said. Gate change from d41 to d6. Went to grab some food during delay and then they started boarding about 950 and we were last call to board. Once on board they then had to fuel the plane and get it ready for flight that was another twenty minutes Finally in the air about 1045 Frustrating. I don’t know why we boarded with plane not ready to fly"
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Staff is friendly and helpful"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Cons: "no access to sky club"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Pros: "Left ontime, arrived 30minutes early."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
They had no mercy for two women over 80 years old, they only gave them a wheelchair and left them on a waiting list for more than 6 hours, they did not speak English and could not eat or move, they also transported them all the time through the airport from one gate to another. airline customer service are very rude and very abrupt to speak and give information. the truth is I have a very bad concept about the airline
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The flight was what I expected. THe crew was thoughtful. The on-board free entertainment did not work for a couple of us.
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
Comment - could have been better: The breakfast of egg salad could have been more salad less croissant. Or a warm croissant along with egg salad. There was another dish I’m just not sure what it was. The fruit was good. Like: an option to upgrade that was reasonable. We nJoyed it
The flight attendants are on their cell phones, no concern for the customers. We had 4 legs and all 4 were late. What ever happened to timeliness.
Pros: "Finally got me home"
Cons: "Delayed, no updates,"
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "Most people were so relaxed and pretty easy going about the whole thing"
Pros: "The crew was very accommodating, personable and the communication was good."
Cons: "It's not really fair to blame the crew or the airline forother nature, but my biggest frustration with flying is that the flights always seem to get delayed for one reason or another."
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Cons: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Pros: "The cookies"
Cons: "The flight attendants seemed inexperienced and not professional."
Cons: "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"
Cons: "Old plane with old screens"
Pros: "Phoenix to Santa Rosa 10 times better than Phoenix to San Francisco then driving the rest of the way."
Cons: "Luggage took a long time to collect in Santa Rosa."
Pros: "Entertainment selection was great. Overall, a very smooth experience."
Cons: "Really only one complaint - the armrest between my seat and my toddler’s seat did not raise up. This meant he could not lay his head on my lap to sleep. Other armrests has this capability. Not sure why they would not all be able to do this."
Pros: "Landing in my city"
Cons: "The fact that I was delayed twice, given false information, had to wait to board because a flight attendant was late for her shift and then had to run from terminal to terminal to find my flight on my own because no representative could help me or show up."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "The flight was delayed an hour, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Cons: "We were asked to board then had to sit for an hour while they did system checks in the heat. The air conditioning was not working, they didn't offer us anything to drink.... it could have been handled differently. Why didn't they just leave us in the terminal until everything was ready for us?"
Pros: "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
Cons: "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
Pros: "Our trip home was pleasant. Staff was very nice. No problems boarding. Overall enjoyed the flight."
Cons: "Can't say there was anything that i didn't like."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Cons: "AACabin crew rush meal tray pickup"
Pros: "Great crew"
Cons: "No room to sit comfortably on an 8 hr flight ."
Pros: "All of the flight was OK - nothing special -"
Cons: "One of the flight attendants did not like her job at all - like a robot - no smiles, frustrated and bored"
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "Departure gate was clean"
Cons: "Coffee maker broken and gate not available whe we arrived. Waited more than 30 min on the tarmac"
Pros: "Crew was nice"
Cons: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Cons: "Lax arrival delayed"
Pros: "Helpful crew"
Cons: "Would have liked to be able to power up digital devices"
Pros: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."
Pros: "I really appreciated the drink cart coming through several times. The air is so dry on a plane, it's nice to stay hydrated."
Cons: "One older flight attendant was rude to the younger for no good reason. She was abrasive throughout the flight. The rest of the flight attendants were great."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "I really enjoyed the staff that served us. Very attentive! Very polite. Could not have been better."
Cons: "The seats worked well but showing their age. One seat across from me broke mid flight. The attendant did get it working. The controls are pretty easy to understand. Push a button and see what happens."
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "I liked the seats they where not that bad."
Cons: "I fell asleep and missed if they offered water or anything. And I missed if they did a safety preflight. When I purchased the tickets online it never told me that there would be a charge for my bag. The plane was half empty. People payed for there seats when it wasn't necessary there was plenty of room on the plane"
Cons: "The ticket counters are a joke. I could not check in the afternoon before my flight or the morning of on my phone, or at the ticket counters in the airport. I don't mind waiting in line but out of the 2.5 hours I waited in line about 30% of that time there was no attendant at the ticket counter, 50% of that time there was only one attendant who spent her time helping first class, and only 20% of the 2.5 hours I waited in line was there still only 2 attendants helping check people in. Because of this, I missed my flight."