EUG - ZRH
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Top 3 airlines serving Eugene to Zurich
Scores according to KAYAK customer reviews
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Pros: "We loved the snacks, the hot towels, the timely beverage service, and great selection of video options."
Pros: "Delta refused to let us reserve a bassinet seat, and kept telling us to ask them later. They ultimately were not able to to provide one. They were the least accommodating of all the airlines we have asked."
Cons: "Better customer service."
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Pros: "Crew was great."
Cons: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Cons: "Last row doesn’t recline"
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"
Pros: "The crew worked hard despite a delay caused by holding up all flights due to a lightning strike in the area that caused ground staff to halt work. We were within five minutes of departure and then had a 45 minute delay"
Cons: "It took 90 minutes to get our check luggage in Las Vegas. Our flight number was taken off of the board with about 2/3 of the luggage delivered. This caused a huge queue at the baggage claim office. Folks did not seem to have a clue what was going on."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "Efficient, cheerful crew"
Cons: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "Wheelchair waiting at gate, very easy transit"
Pros: "AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "Quick flight"
Pros: "Everything. Pilots and crew"
Cons: "Copilot was an hour late, inexplicably"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Pros: "I loved the way that the flight attendants were able to sit my boyfriend and I together on our flights even though our seats weren't planned to be near each other. The available entertainment games, movies and tv shows were awesome to have!"
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Cons: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."
Cons: "The delta studio didn't work with Android 8"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Cons: "Missed original flight. I have been a premier customer of United for years. The only thing I've seen so far is extra baggage. When we first got our Amex Delta cards we boarded with sky. Now we are on much later."
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Cons: "Gate agent not friendly"
Pros: "We were two for two on not being able to understand the gate agents announcements. Please keep in mind that not everyone flies frequently. I'm convinced that the routine of the job blinds both the TSA and airline employees to this fact. Clear and concise instructions would be great, regulars will continue to ignore you. So no harm, no foul."
Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."
Pros: "Distaff who is very friendly and accommodating."
Pros: "Clean aircraft, boarding area, and friendly flight crew."
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "Nice crew"
Cons: "More comfortable seats"
Pros: "It was an uneventful flight. The entertainment system worked well and food was good."
Cons: "The lights kept coming on every few minutes making sleep nearly impossible."
Pros: "The most comfortable coach seats I've ever been lucky enough to sit in (aisle and window in the first row of economy)! First time flying an A340-600, it's a great plane for a long trip."
Cons: "It was fine, just tiring due to the length of the flight."
Cons: "Boarding from bus and no aero bridge"
Pros: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Pros: "Comfortable seats, decent food and was left alone to sleep after a long day."
Cons: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Cons: "better accommodation of passangers"
Cons: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Pros: "Flight attendants were good."
Cons: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Cons: "Perdieron las maletas"
Pros: "The crew was fantastic and I thought they handled the issue with the Kosher meals well and very professionally. The entertainment selection was also great."
Cons: "Why did they collect the headphone with so much time left? I thought that I would have enough time to finish a movie but between the excessive announcements and the early pick up, I still had 20 minutes left. Also, I didn't order the Kosher meal, but I was surrounded by it, and the smell was nauseat"
Cons: "Good food, on time and semi comfortable seats"
Pros: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Cons: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Pros: "service was good"
Cons: "seats too small"
Cons: "See above"
Cons: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"
Pros: "Clean, modern plane"
Cons: "Flight was 40min late, which can happen. Caused me to miss my connecting flight and all three employees from Lufthansa I dealt with had a total ‘I really don’t care attitude ‘"
Pros: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."
Pros: "Unlike the rest of the plane, row 34 is big enough to fit human beings, so this flight was great. Crew are nice."
Cons: "Every single seat in coach except row 34 or 27"
Pros: "All aspects except for boarding and transferring ticket..."
Cons: "Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable."
Pros: "Friendly crew."
Cons: "Not much room in the seats. Very narrow. Not much space between the rows.Food is mediocre."
Pros: "My wife and I travel frequently and Lufthansa has always been a "notch above" all other airlines in onboard service. Imagine, airplane food that you can actually eat and enjoy!"
Pros: "Smooth fast flight with good service!"
Cons: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"
Cons: "Flight was delayed twice. 3 hour trip took 15 hours."
Pros: "The plane was new and modern. Overall impression very good - until I took my seat."
Cons: "The most uncomfortable long distance flight I’ve ever experienced. The space in economy class is never impressive but this one was a joke. I had isle seat and I’m a small person. I don’t know how can you survive being a big man in a middle seat. Torture!"
Pros: "overall experience is great"
Cons: "seats would have better"
Cons: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"
Pros: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Cons: "Nothing, great flight!"
Pros: "Staff courteous. Food good. Toilets clean. Plane clean."
Cons: "Did not give eye masks. Seats very narrow and packed closely. Front row seat was in your face."
Cons: "The food options you're supposed to get don't exist because they provide a limited number of the variety they have! By the time they get to your seat, they are already out of options. Sadly, the quality and service are going down too."
Cons: "I missed my dlight from Chicago to Nashville because the flight was late"
Pros: "Same as above."
Cons: "Same as above."
Pros: "The crew was nice and boarding was efficient."
Cons: "Entertainment was dated and with few choices. Food was awful."
Pros: "Crew worked very hard to accommodate us."
Cons: "Was seated in a section with many noisy infants. I could not sleep or even hear the entertainment system sometimes. Not the airline's fault. People should know better than to travel with infants. I felt sorry for the crew."
Pros: "The attendants were very respectful and courteous, most of them"
Cons: "Boarding is disorganized, flight was delayed, baggage took over an hour to get."
Pros: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Pros: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Cons: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."
Cons: "This was the coldest flight I ever flew- the temperature was probably in the 50s. For 9 hours when even 3 blankets were not enough to keep us to a decent temperature. Also the crew was very cold and dismissive. They were very aggressive towards two other passengers."
Pros: "Had no problems. Was a comfortable flight."
Pros: "Food and overall service"
Cons: "The 1-star responses correspond to N/A. Mt flight was :30."
Pros: "Friendly crew"
Cons: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Pros: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Pros: "Bathrooms were clean, seats comfortable, staff helpful"
Cons: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Pros: "Great leg room for economy class, polite and courteous staff"
Pros: "Crews on all flights were very good."
Cons: "This is an overall review of all flights we took this time. Food served in Economy on the international flight FROM US was terrible, and just a little better on all other flights that we took this time. But i noticed that food served on international destinations FROM US on any airline is terrible in general. Space between the seats is limited, very uncomfortable even for a petite woman. Child meals are too sweet, my kids ended up eating my salads, and part of my meal, because they didn't like their food. On the flight from US, kid's meal had 3 chocolate bars on top of other sweet things, which is too much. Give kids fruit bowl instead. I will not order child meal again."
Cons: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Pros: "The crew was very helpful"
Cons: "Comfort seats"
Cons: "The seats were very cramped and the cabin was very hot for the entire flight to the point I couldn't sleep."
Cons: "Had to wait on the plane for an hour before takeoff for a 2.5 hr flight."
Pros: "The food was really good."
Cons: "Temperature in the plane was way too hot. No AC plug anymore on Swiss planes. This is a really big problem as their entertainment system is not optimal. There is of course USB but does not allow to charge a laptop. Leg space is a nightmare (I’m 1m96). Other airlines are better"
Cons: "1.5 delay and no help offered to make my connection and not miss it."
Pros: "Very smooth ride"
Cons: "Foos was mediocre"
Pros: "Everything was okay. No complaints as such."
Cons: "It took a while for the plane to take off after boarding.m"
Cons: "Crazy cold all flight long, made me even waking up. They should have served gloves and hats."
Pros: "Flight attendants fixed my meal issues. Plenty of movies to pick from."
Cons: "Wouldn't let me select a seat at check-in, meal selection only worked for return flight, and the airline confirmation number provided by Kayak wasn't accepted by United. Kayak referred me to Swiss Air's website rather than United's. The whole check-in process was a convoluted mess when I've never had any issue with other airlines. I'm a slender guy with broad shoulders and the middle seat felt very crowded when surrounded by medium build people. Didn't manage to sleep a bit on an 8 hr red-eye flight."
Cons: "would like fruit as desert, not ice cream."
Pros: "Everyone was so friendly and nice!"
Cons: "There was nothing I didn’t like."
Pros: "United got me from Dulles t o Zurich. The boarding, flight, and food was as expected."
Cons: "Not being able to select my seat in advance of the day before the flight is not ideal."
Pros: "On time courteous staff excellent service"
Pros: "There was vegetarian options in the food and it was good."
Cons: "I could not initially check in online since the flight was operated by United. It would have been good for the ticketing agent to tell me I should contact United and give the United Confirmation number. Also the crew were somewhat tired and even seemed a bit irritable. They wanted as few questions as possible."
Cons: "You failed to properly put me on a plane"
Pros: "The crew on board was very nice."
Cons: "The Flight itinerary said Swiss Airlines but it was actually United Airlines. I almost missed my flight. How is this possible."
Pros: "Direct with a great price!"
Cons: "Food was just ok....."
Pros: "I got a whole can of ginger ale"
Cons: "Not much room, seats uncomfortable"
Pros: "Plane wasn't delayed. Left on time."
Cons: "Gate attendants could have been friendlier, nicer. Had to stand in boarding line too long."
Pros: "Food was okay"
Cons: "Agent took an hour trying to figure out how to check me due to the connecting flight being under a different carrier. This is clearly something I couldn’t do anything about. kayak allowed me to book a flight and expect that no matter the number of carriers, there should not be an issue tying the connection with the other flight at the time of check-in. Because of the delay, my husband and I sat apart on am 8 hour flight and because we both were assigned middle seats, no one wanted to sswitch with us. The check in staff was very unfriendly and seemed stressed and overworked. United needs to ramp up on resources quick. The flight crew were very unpleasant. It was just the worst of all flights."
Pros: "Comfortable flight, good dinner, friendly personnel and good entertainment choices"
Cons: "We were delayed, apparently due to missing luggage. They estimated 10min but it probably took over a half hour. This affected our connecting flight."
Pros: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Cons: "Food not satisfied or accompanying with ex food because portion was to small"
Cons: "My 1st class seat was broken but the food was excellent as was the service and we arrived early."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Flights were on time and one even landed early."
Pros: "Constantly getting beverage service and so many movies and shows to choose from."
Pros: "Punctuality, efficiency and courteous and prompt service."
Cons: "Only that WiFi is too expensive"
Cons: "That i sat at the airport for seven hours cause my flight was delayed. Then i was in traffic for an hour and half which made me have to call in on my night shift job. Not happy what so ever"
Cons: "San Francisco always has delays. You pull away fro. The gate & sit on the runway for 25-30 minutes. Frustrating."
Pros: "I thought the whole experience was unorganized. The staff attempted to keep their calm but in the end they sounded just as organized as the flight line. (Referring to the trip as a whole)"
Cons: "I received 10 flight delayed notices on this trip. Five of the flight delayed notices were flight 6047. I missed a whole night in Oregon because of the delays and got in at 2 am into Charleston.. which was not ideal. I will not be recommending United Airlines. Also, for some reason the last flight was the coldest flight I've ever been on? I was tired, cold and miserable by the time I got to Charleston."
Cons: "I missed my flight because on the printed ticket, the boarding time was the same as the flight time. It read that the flight was on time, so I arrived a few minutes before the boarding time per the ticket and the flight was already leaving. So I had to cancel the flight and they re-booked the flight for the next morning, pretty late morning, which made me miss a scheduled day of work. There was also a child kicking my seat behind me so I had to move my seat in order to avoid any issues."
Pros: "Efficient and professional crew."
Cons: "Almost nonexistent snacks. I know it is a short flight, but a small packet of pretzels is pretty sad. The flight attendants are great, but come on..."
Cons: "The flight had no flight crew, so I had to fly out the following day, missing important client meetings and losing money. I paid extra to fly out on Sunday so I would be able to make my obligations, but didn't arrive until Tuesday night. No refund or voucher was offered, although I asked. It would be nice if they at least paid the difference between the flight I paid for and the cheaper flight I received."
Cons: "They cancelled the flight ! This was our connecting flight so we have to stay there (Newark) till the next day 6pm with our own expenses."
Cons: "The boarding process is an absurdly disorganized, terrible process. Don't encourage people to line up if there is no room in the terminal for them to do so. Food was also pathetic, especially compared to European competitors on the same route."
Cons: "Flight supposed to leave 5:30 Am plane at gate since 7pm night before.. First flight of the day But NO crew to fly it until after 6:00 Am we were an hour late leaving. Had a 50 min layover in Denver.. Had to RUN 30 gates. This is purely their scheduling error."
Pros: "All but one crew member were very friendly and energetic. The movie selection was great."
Cons: "The plane did not have modern amenities, like a phone charger. No free Wifi. The seats were old, so the cushions were lifeless and uncomfortable. Leg room was pitiful."
Pros: "Comfortable seats, attentive crew, good food, entertainment system worked well (though my wife's did not)"
Cons: "Flight was delayed leaving Newark, which resulted in a frantic attempt to make our connection. We made it, but the luggage did not - not a great way to start off our honeymoon."
Pros: "Economy plus room"
Cons: "The flight was not Swiss as I booked it. It was operated by United. It was over 45 minutes late boarding and over 2 hours late leaving. Tone of people were checking in at the gate and thus didn't pay extra for economy plus. There were loud and inappropriate passengers and the flight crew didn't do anything about them. I will avoid United at all costs the next time I travel...truly."
Pros: "Not much."
Cons: "The only flight leaving Eugene that would get me to Dallas in time for an urgent meeting left at 5:25 am. The crew identified something in inspection that gave them a little concern, so they called maintenance to come and check it out to ensure we were safe to fly (which I very much appreciate). The issue I have is that over an hour passed (after the flight was supposed to leave), with them giving periodic updates that they had called maintenance and were waiting for them. Finally I asked the people at the counter, who were visibly embarrassed, where maintenance was coming from (this is an airport - shouldn't they have it onsite), and they conceded that maintenance was at the airport, but they had no idea where they were. This delay resulted in me missing my connection in Denver, which caused me to miss the meeting and the whole reason I was flying back to Dallas a day early for. I essentially paid over $400 for an extra ticket (I had to not use my one on Friday - because it was just cheaper to buy a separate one way ticket). I will never fly United again."
Pros: "Leg room"
Cons: "Terrible food"
Pros: "seats comfortable n Eugene airport easy to navigate"
Cons: "being unboarded on tarmac with white a distance to cover barely made connection"
Cons: "Seats are uncomfortable and very small"
Pros: "The crew was polite and very professional"
Cons: "The food was disgusting"
Pros: "On time"
Cons: "Crowded. Tight seats and I'm thinp"
Pros: "Very good connecting flight."
Cons: "No Wi-Fi, this was the only issue I could find and it was minor on a short flight"
Pros: "The hostess was entertaining"
Cons: "The plane was dirty and delayed"
Pros: "My first flight was cancelled and it appeared i wouldn't make it to my destination on the day which I intended. A Delta/united employee at the Eugene Airport (Collette) quickly and kindly moved some things around and got me a flight out only an hour later, upgraded me to comfort select seating, and some how managed to get me to my final destination (2 flights ) only an hour after I originally booked for. She did all this with a smile on her face while a worried guest (me) wasn't sure what he was going to do if it weren't for her impeccable service. Thanks Collete and United!"
Cons: "A few hours before flight time I was informed by email - not text - that "my flight" was canceled, which turned out to mean the flight went but I was bumped. I had to reschedule my entire trip for two days later (a trip to see a hospitalized relative). The affair would have upset me less if Kayak/United had simply informed me that they had overbooked the flight and they did not have room for me."
Pros: "When finally able to talk to someone in customer service in san Francisco, jonanne joy and new trainee fworked hard to find a flight in the morning to connect to out international flight."