Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Cons: "Flight was late leaving Boston!"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "On-time departure. On-time arrival at my destination. The crew was very courteous! Great job all around."
Pros: "Boarding started exactly on time. We started taxiing exactly on time. And we arrived 40 mins early. Best flight ever!"
Cons: "When offering drinks, flight attendants should ask if I want a full can or just a cup. I was served a full can, which I neither wanted nor couldn’t finished due to shortness of the flight. But if these are the types of things you could do better, you must be doing damn well! :)"
Pros: "Crew was amazing and friendly. Brandon and especially Andie went above and beyond to make us comfortable and took excellent care of us!"
Cons: "Nothing it was a perfect flight!"
Pros: "Early arrive"
Cons: "Jet Blue lost my luggage"
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Pros: "Super-friendly attendants!"
Cons: "Long delay due to problem with plane"
Pros: "The crew was great"
Cons: "Less angry customers"
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Free WiFi"
Cons: "TV screens were small and not great quality. I'm sure they could be made better even if they're built into the seat."
Pros: "As usual, staff and good choices were great."
Cons: "It was an older plain, the wifi wasn't working and also several TVs, including my own."
Pros: "Why offer a service you do not intend to provide? I heard good things about this airline and that is why I chose to put my mother who was extremely anxious on your airline. TWA was rude and discourteous. Then she helped herself after getting on the plane in seattle. She had heart surgery 2 weeks prior to this flight and I asked for assistance to make her feel secure and safe. Instead she felt harassed, extremely anxious and determined not to travel by air again. Thanks to this treatment I do not know when I will get to see my mother again. I suggest you inform your people that just because someone looks calm and healthy that does not mean they are either. She also lost her credit card/ wallet because she felt rushed after being searched. Extremely unhappy and disappointed. Lynn Rascoe"
Cons: "Not receiving the requested assist.. non medical..."
Pros: "Snacks. Nice staff."
Cons: "Old plane"
Pros: "I like the crew members, the easy boarding and the entertainment provided by JetBlue"
Cons: "The overall Comfort was okay but there was a lot of turbulence"
Pros: "TSA Pre"
Cons: "Not enough overhead space."
Pros: "Nice people, smooth service, very nice to our autistic son. Left 15 minutes late because of previous flight, but made up most of that. All good"
Pros: "Smooth flight and smooth landing"
Pros: "On time no issues; great flight attendant"
Cons: "Captain was talkative; TV's didn't work at first but crew reset; bumpy ride; too cold"
Pros: "found a new plane and rerouted fairly smoothly"
Pros: "Timely and smooth boarding. On time take off. The staff was very friendly and courteous."
Pros: "Because the flight was only about 2/3 full, I was able to move to an empty window seat with an empty aisle seat next to it. Nice to be able to stretch my long legs out. Nice! Snacks were great too!!"
Cons: "The only thing I didn't like, was actually making it on to the flight. When I got to NYC, I was able to quickly pick up my bags and get through customs, and over to the next terminal (5) where Jet Blue is located. However, the check in terminals were NOT working and I had to stand in a huge line to recheck my bag and get my boarding pass. I would definitely missed my flight, but I managed (by calling out) to one of the Jet Blue ticket agents at the counter...she actually came to me, I told her my situations, and she let me come to the front of the line. I got my boarding pass, RAN to the gate, and just made my flight in the nick of time. Stressful! But, I was so glad for that kind Jet Blue woman who helped me out. I had been traveling nearly 24 hours and couldn't bear the thought of sitting in JFK for at least another 8 hours before the next available flight."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "Comfort, free wifi and snacks"
Cons: "Flight was delayed, upon boarding was informed I may have to check my small carry on bag but fortunately was able to allow others to board and then make room for it overhead"
Cons: "It was the worse flight of my life. There were a big gap of delay. I lost my pick up cab in New York. I was very tired due to the long delay."
Pros: "Very responsive crew who kept us well informed of conditions during our delay. They worked really hard to keep everyone informed and did everything in their power to get people where they needed to go."
Cons: "The long delay."
Pros: "Flight staff was friendly"
Cons: "Delayed without notification from airlines through the wait as to reason nor how long it would be."
Pros: "We left late from Boston in a snow storm and arrived in Charlotte within 18 minutes of original schedule. JB adjusted to the weather in Boston, brought in a new crew from Detroit, and worked to get the flight out. Well done!"
Pros: "The crew was friendly and attentive. The seats on this flight were very spacious and comfortable. The pilot did an excellent job."
Cons: "The entertainment options were very limited and I was never offered headphones as they said."
Pros: "Awesome flight attendants"
Cons: "Slight delay"
Pros: "Prompt arrivals. Fresh coffe and snack"
Pros: "We got out of Boston safely and with minimal delays. Flight crew was calm under the less-than-ideal circumstances"
Pros: "Nothing to like, noncivilized airline and delivery company. On this trip, before I got back I used 5 differen airlines, and this Jetblue needs to learn a lot from them, and the first thing is to learn how to be civilized, because they are not...."
Cons: "I got to CLT but my baggage delayed, and when they delivered, they been delivered after midnight without contacting me, and had been thrown out on the grass when it's -5 degrees, the next morning I found the baggage wet and missing some stuff that I brought with me as a gift. The customer service of Jetblue are rude, and the delivery company suppose to deliver animals and not baggage, because they are not civilized."
Cons: "Delay delay delay"
Pros: "I asked for help to check in luggage as my flight was leaving soon and I was essentially just told look for any son that stays check in without being directed. After 3 kiosks said put pf service and the lines were packed, when I asked for help again the jet blue advocate said “I can’t help you, you just missed the flight"
Cons: "I missed flight had to call customer service and pay even More money to get to my destination. I’ve been a very loyal jet blue customer both domestic and international and this quite frankly putna bad taste in my mouth"
Pros: "I find Jet Blue to have great prices. The airplanes are clean, staff is friendly and helpful. We take off and land on time and my checked bags are cared for."
Cons: "I didn't realie I was in a seat that didn't incline. I really needed to rest on the flight, only able to take a power nap"
Pros: "Service, entertainment, good baggage service, seats comfy, efficient boarding."
Cons: "No food."
Pros: "Flight was good, fast , even though plane was late. I always enjoy flying Jet Blue"
Cons: "No gluten free snacks were served. Maybe have more selection so everyone can enjoy."
Cons: "I was flying back to the US from India. When I landed at JFK I founded out my flight was cancelled. Flight was cancelled due to weather and the next flight was not until the next day. I stayed at the airport for 24 hours. Was told that no hotel will be provided."
Pros: "I loved the leg room!!!!! It was wonderful after coming off the AerLingus flight and feeling like a pretzel."
Cons: "We had a short span of time between our flight from Dublin. I worried the whole time I was not going to make it since it said doors close at 2:04 and we landed at 1:55 or something close to that. When I got off the plane the gate agent told me AerLingus does theirs differently - that meant that is when they started boarding. It would have relieved a lot of stress if they had explained that. Also, our luggage didn't make it on the flight. Said it was stuck in customs since it did not have enough time. Understandable, but why didn't someone from JetBlue come out and get us instead of making us wait at the luggage terminal for 30 minutes before we went and checked. Also, they told me on the phone that my luggage would arrive at 7 and it came at 4 - luckily I was home. What would have happened if I was not?"
Pros: "snacks, friendly staff"
Cons: "Our bags did not make the transfer, but helpful JetBlue staff at RDU. Have not gotten status update yet for luggage delivery even though plane should have arrived an hour ago. Boston airport security by gates E and C (when transfering from international flight after customs) very inefficient and also understaffed."
Pros: "Even though our flight was delayed coming back home from San Jose. We still got there in a timely manner."
Cons: "Being in the middle seat."
Pros: "Everything else about jetblue is good"
Cons: "Flying overnight means being distracted constantly by the crew handing out food and being unable to get some rest"
Pros: "JetBlue is a excellent airlines"
Cons: "nothing to unlike"
Pros: "The seating was very comfortable for a small place."
Pros: "good customer care and attention in spite of snow storm and cancellation of flights. Bags were delivered in tact within two days"
Pros: "Everything was comfortable."
Cons: "I can't think of anything."
Pros: "Excelente atención, bebidas y comida durante toco el viaje"
Cons: "Todo bien"
Pros: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Pros: "Crew was great. Very friendly and accommodating"
Cons: "Regional jet had hard seats but adequate for 1 he flight"
Pros: "The food"
Cons: "If there was Headphones on flights"
Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Cons: "Flight was delayed and missed 2nd flight due to delay"
Cons: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Cons: "This flight often arrives late so it is difficult to get to your hotel"
Pros: "The flight was good. Fairly good food"
Cons: "Made me check my bags on my way back for no reason"
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "A nice crew n my seat next to me was empty so I can sleep well..."
Cons: "Maybe give every passenger a bottle of water..."
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Pros: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Cons: "Poor desk service Food at breakfast A joke"
Pros: "האוכל והשירות מצוינים והטייסים מצוינים"
Cons: "מקום ישיבה צפוף מידי"
Pros: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Pros: "Boarding was smooth"
Cons: "The aircraft was horrible No space at all even after paying for a better seat"
Cons: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Pros: "The situation so comfort"
Cons: "The limited wifi connection"
Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"
Pros: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Cons: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."
Pros: "Friendly crew. Food was good. Good take off and landing."
Cons: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Pros: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Cons: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Cons: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Pros: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Cons: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Cons: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Pros: "i'd like services and the food"
Pros: "Smooth flight"
Cons: "Crew just ok."
Pros: "The crew was very friendly and helpful."
Cons: "Airbus 330 seats are too narrow and the arm rests too high. I am about 5'3" and weigh about 150. I can't imagine what a taller and/or heavier passenger must feel like in these seats. Also I dislike the "nickel and diming" philosophy used by most airlines these days making people pay an extra $29 to reserve a specific seat. Give me a price from the beginning with a seat assignment."
Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Pros: "Comfy seats, free drinks, pretty good food. Excellent flight attendants and an eloquent pilot."
Pros: "Service and snacks are great considering really short flight"
Cons: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Pros: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Cons: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"
Pros: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Cons: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."
Cons: "People who handle Swiss"
Cons: "the flight late and i was missing the conection flight to Israel :("
Pros: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Cons: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Pros: "the Crew, the meal, the seat at the window"
Cons: "the late and the not very good Information about the late in Madrid"
Pros: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Cons: "They lost my bag and after 24 hours, still no word on whether it's been located."
Pros: "The service and patience"
Cons: "Everything was great"
Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Cons: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "The crew on Virgin Atlantic was superb!"
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "I liked the movies"
Cons: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "They have to uptade the airplanes"
Cons: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Pros: "Sharp good atention in counter"
Pros: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Cons: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Cons: "Missed connection to SFO"
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Pros: "Top glass airline"
Cons: "I lake food and good service crew"
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Pros: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Cons: "seat comfortable and let space"
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Pros: "Great Service. Truly enjoyed Economy plus!"
Cons: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Pros: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Cons: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Pros: "Good Virgin experience though food was not brilliant"
Cons: "Seating was very uncomfortable. Hardly any padding in the seats and very little leg room. Far worse than any previous Virgin flight."
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "Quantity of food was less for the dinner time..but overall experience was good.."
Pros: "Getting to Barbados from Manchester airport is convenient"
Cons: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "100% best flight ever"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "First off,the staff is awesome. From the check in people to the flight attendants .... The entertainment was up to date and the safety video was awesome.. Great conditions for economy class.good leg room...I give them a 5 star rating ... I only wish they would do more flights to other countries overseas ..."
Cons: "I can't think of anything I didn't like"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Cons: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Pros: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"
Pros: "Very friendly and helpful staff! Food was very good too."
Cons: "More leg room always desirable"
Pros: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
Cons: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"
Pros: "Entertainment and crew attitudes both excellent"
Cons: "On board seating. Getting far too cramped for long=haul flights"
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Cons: "The girls were sweet as usual!"
Pros: "Everything was amazing"
Pros: "Delta does an overall nice job."
Cons: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Pros: "Crew was great"
Cons: "I actually can not complain"
Cons: "Food was ok...cramped space"
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Cons: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Pros: "friendly staff check in was fast food was good"
Cons: "as always not enough room in the seats"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "I had a problem getting a boarding pass that was a carryforward from a problem that I had had on the flights from the USA to Frankfort 2 weeks earlier. On those flights, I was denied boarding on the flight from Amsterdam to Frankfort because of miscommunication between Delta and KLM. Apparently, the staff who dealt with that problem did not note that the issue had occurred, so it looked like there were "out-of-sequence" segments on my initial flight and I was not allowed to check in electronically. It took several calls to KLM and Delta in Frankfurt to try to resolve the problem and finally it was determined that it could only be resolved at the airport. Other than a very nice KLM representative, the other people I talked to seemed unwilling to engage in helping me and sent me along to someone else. Although the problem was ultimately fixed, this was not a great customer service experience."
Pros: "I make this trip every month. And this crew is the best I had in a while."
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Pros: "The length of the flight, one of the flight attendants WAS very charming."
Cons: "When I asked for a drink, after having fallen asleep and awoken just as the cart passed me, I was told just one minute, 10 minutes later, a flight attendant came by, they had food, I asked again for some water, was again told in just a minute, took 20 minutes to get water. The earbuds I was given didn't work, my own didn't work, apparently the seat I was in has a connectivity issue, so the sound kept blasting in and out and was horrible. I had to hold the connector in the seat. The food option was non-existant once the cart came to me, the only option was chicken, which was horrible. Overall, I was not impressed with the service or flight ...."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "Not much to like."
Cons: "Customer service not friendly, seats are not very good, no food or entertainment on a 3.5 hour flight. United just transports you from A to B for a high price."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Cons: "It's KLM. What else do you need to know."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "No delay and nice staff"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "Lovely crew, very helpful"
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Food and staff behaviour"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Good Experience"
Cons: "Nothing much"
Cons: "Bit cramped for space"
Pros: "Very friendly crew"
Pros: "Consistently high standards"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Great food"
Cons: "Sears we're toooo small"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "The bags where damaged from the staff"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"