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Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."

Pros: "Everything"
Cons: "More choices for the meal menu"

Cons: "Employee was slow getting to the booth to check us in along with baggage;"

Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"

Cons: "On time flight"

Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."

Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Pros: "Crew was excellent. Friendly and always with a smile."
Cons: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."

Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."

Pros: "great trip and crew"

Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."

Pros: "Comfort"
Cons: "WiFi never connects food"

Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"

Cons: "Did not serve the food we asked Limited choice of movies"

Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."

Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"

Cons: "Need vegetarian meal in first class"

Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."

Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"

Pros: "Nothing"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."

Pros: "Everything. Very nice accommodating ok"

Pros: "Everything was executed well. Flight attendants were lovey & attentive"

Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."

Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."

Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"

Cons: "No LCD screen for entertainment."

Pros: "No issues boarding as a group of 6, including one child. We all had at least a personal item and/or a carry-on to stow. The flight was easy, comfortable, and the free movies were current and definitely helped pass the time."
Cons: "We were seated right behind the delta comfort+ and saw the special snacks they got. Being teased by that is not a huge deal, just a little disappointed by the regular snack selection, the snack mix was definitely subpar."

Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"

Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"

Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."

Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"

Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."

Pros: "Good"
Cons: "Seats"

Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."

Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."

Pros: "Nothing"
Cons: "Delay and inoperative Sattelite TV"

Pros: "Nice regional jet!"
Cons: "It was a regional jet..."

Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."

Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."

Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"

Pros: "Polite and efficient"
Cons: "Nothing"

Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."

Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."

Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."

Cons: "I loked everything in my trip"

Cons: "Was delayed 1.5hrs"

Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."

Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"

Cons: "Small cramped and uncomfortable plane."

Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."

Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"

Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"

Pros: "Always we have a good experience"

Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"

Cons: "Not able to check luggage all the way through"

Pros: "Quick boarding to make up for a late flight arrival."

Pros: "Landing at destination"
Cons: "Plane, food,seat, entertainment and missing flight crew"

Pros: "Great entertainment system at each seat"

Pros: "Large plane, and helpful crew."
Cons: "Not much."

Pros: "Excellent entertainment options"

Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."

Pros: "American airline flight to Paris was great"

Pros: "Snacks and entertainment"

Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."

Cons: "Boarding took forever and I'm a Premium passenger."

Pros: "It was excellent!"

Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."

Pros: "It was all good.it was"

Pros: "Slept very well in business. Great crew!"

Pros: "Everything"

Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."

Pros: "The friendly personal"

Pros: "In seat entertainment"
Cons: "Boarding sequence"

Cons: "Self check-in staff at Seattle was not that helpful."

Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"

Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"

Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."

Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"

Pros: "Friendly Staff - on time"
Cons: "No leg room even though I paid to upgrade my seat !"

Pros: "Polite and professional"

Cons: "Flight from San Antonio to Dallas had an excellent entertainment selection and entertainment system, despite being an hour flight, but the flight to Madrid was far more lacking."

Cons: "It was delayed for about a half an hour. Other than that it was great"

Pros: "On time. Friendly crew. Good price."

Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."

Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."

Pros: "For the first time, ticket counter from the Denver American air assistant patiently review the my connecting flight when flights were delayed twice!"
Cons: "AA keep announcing they will be delayed hour at the time and with east coast time changes, I almost couldn’t make it to fly second connection flight. They should give us guide line to exchange the connecting flights."

Pros: "Flight cancelled. Got routed through Aviancs."
Cons: "NA"

Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."

Pros: "I liked that it was on time and that I was a safe flight. The people at the checking counter were nice and helpful."

Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."

Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."

Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."

Cons: "Second time I fly to Springfield and it's delayed at least a didn't have to sleep in the airport like the first time"

Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."

Cons: "last minute seat change to front of eco cabin (no foot room or small bag allowed)"

Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."

Cons: "Some of the crew were rude, had us waiting forever get off the plane"

Cons: "I was late departing from Omaha to Dallas, then was held back till 2 p.m. to fly to Corpus Christi. I was never apologized to as well for my delays."

Pros: "Great flight!"