Daily cleaning, installation of cabin HEPA filters on flights to Fayetteville
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Scores according to KAYAK customer reviews
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Pros: "quick and easy flight"
Cons: "no entertainment screens at all!"
Pros: "Crew and entertainment options were great. Aircraft was new. Boarding was smooth. On time even though we left 30 min late."
Cons: "The internet was hard to connect to and the gogo options aren’t totally clear."
Pros: "The crew is always smiling and ready to help you and I really like that."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "Very pleasant crew. Very helpful And always smiling"
Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"
Pros: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Cons: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Cons: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."
Pros: "The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better"
Cons: "Instead of cheezits, please upgrade to chips"
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Cons: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pros: "Boarding time, and timely departure"
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Clean plane, quick turnaround"
Cons: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Pros: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Cons: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Cons: "No tv screen"
Pros: "Friendly, efficient"
Cons: "All went well"
Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Thank God I was able to get a refund"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "Finally got upgraded!"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "Cabin crew were great. Food selection is good and appreciate the snacks."
Cons: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Cons: "My bag was damaged when I arrived at Orlando."
Cons: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Cons: "No blanket if you're not 1st class lol. I haven't flew in solo long, idk,i thought they were complimentary lol. & cups of water? What happened to the Shasta's lol."
Cons: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"
Pros: "The crew were wonderful, efficient, and professional."
Cons: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Pros: "Planes were nice and updated, screens, wi-fi, easy to board, on time! FA were nice and friendly. Delta terminal at Mia was easier to navigate than AA. Liked that they didn't charge for middle seat towards the front. I feel claustrophobic in the back but hate paying extra for seats up front. A long time AA Gold Member, looking forward to more Delta flights."
Cons: "Only food available was pretzels. Not even peanuts or cookies."
Cons: "I booked with Delta who doesnt give you limits of weight for the carryon...why since the flight was operated from Airfrance they gave me limits of weight of 12 kg??? one ticket one law pls again, the hostess in my row was very nice, even the steward who was working with her very snob...it's not his job"
Pros: "The hotel I had to stay I. Because of a delayed flight was nice"
Cons: "Delay, delay, delay, delay, no show on the crew so cancelled, delay, delay, delay only to arrive in a different city from my original place of arrival just to go home."
"The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing."
"Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me."
"Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase."
"Late to board late to depart captain gave inaccurate information"
"This flight was intense. It was overcrowded, people weren’t following Covid guidelines. And in general, was a mess due to young kids causing a lot of noise and disturbance. I ended up with a headache the entire flight because of it."
"We had a very attentive and bubbly flight attendant in our cabin. She made the flight more enjoyable. There were some issues fueling up so we ended up sitting in to plane too long, but that's no fault of American. These things happen."
Pros: "Excellent service."
Cons: "Flying on a different airline"
Cons: "Missed my connection due to excessive delay at Heathrow"
Cons: "It was hot on the plane and the gate situation was a disaster. So chaotic and stressful. So crowded. Asking people to take later flights. Sucked."
Cons: "It’s was a great experience thanks to all who made it possible blessings to all."
Pros: "Crew was very sweet!"
Cons: "Plane was much warmer than any flight I’ve been on - lots of people visibly sweating (don’t know if any others complained besides me). Seat was pretty uncomfortable (17D)"
Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."
Pros: "The snacks"
Cons: "They put WAY too many people on one flight, during Covid it just is not safe"
Cons: "Communication. I cannot speak with anyone at flyus about a refund. Qatar airways denied boarding to ALL passengers heading to Saudi Arabia, I was left stranded in Dallas, and could not contact ANYONE."
Cons: "My bags were missing"
Cons: "Better service, quicker boarding, more comfort and overall everything needs to improve"
Cons: "Seat comfort"
Cons: "Food and drinks"
Cons: "No masks"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "The crew was friendly and helpful"
Cons: "The flight was not socially distanced"
Pros: "Short swift flight"
Cons: "The way the plane was boarded took a long time for such a small flight"
Cons: "Too crowded for this isolation time also the guy across the aisle from me (about12 inches away) took off his mask as soon as he sat down and did not put it on until he got off. The flight attendant said NOTHING. You can do better."
Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Pros: "Getting off. Entertainment system."
Cons: "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Cons: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Cons: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "Plane was newer, had TV/interactive entertainment centers in the back of all the headrests. Crew on board was polite, cheerful, & friendly. Excellent service from the on board staff. Plane had WiFi & plug ins to charge/use items"
Cons: "Almost missed our flight home because American Airlines lost/screwed up our round trip tickets. We were not able to check in quickly or efficiently, & service was appalling, staff was either poorly trained or uneducated. We tried using the kiosk to check in, to avoid the long line. That didn’t work, so we found help. They told us to retry, wasting time, finding out what we had already informed them of. They passed us off to another gate/service counter, who’s line was closed off. So we had to duck the divider. They then redirected us to the kiosks after we informed them it couldn’t find our reservations, so they tried (wasted more time) failed & sent us back to the line we were already in. After that wait we talked to the person at the desk, who also couldn’t find our reservation. They said “I don’t know it’s not in here, what do you want me to do?” I had to tell them to call a manager to get it fixed, we were going to miss our flight. They called & found the problem, then at 3:15ish reissued us tickets for our 3:30 return flight. Still had to get through TSA! There was also NO phone call to hold the plane or to arrange an airport people mover cart. They talked with the TSA agent who told us to go 2 checkpoints down where the line was shorter. So the American Airlines attendant told us to run. Turns out in Miami Airport there is almost a quarter mile of poorly labeled counter space. Went through TSA having 12 min before our reassigned flight left. TSA was helpful, & did their best to get us through quickly. We were then informed we were near gate 22 & our gate was 3, so rushing down another concourse we barely made our return flight home. Where we were forced to check our carry-on. My girlfriend was crying, we were sweaty (from hustling when we never should of had too), hungry, embarrassed, enraged, & not sitting together for our 3+ hr flight! Unacceptable after a 4hr drive to the airport in traffic & returning the rental car at 1:40!"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
Cons: "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Streaming entertainment with great choices Not too crowded so got my upgrade"
Cons: "Food was disgusting... bland cheese lasagna or small wet noodle salad with piece of chicken. This menu has been going for years! Old B757 No sparkling water but 75 variations of Coca Cola"
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Pros: "Crew friendly and efficient."
Cons: "Flatbed width tight"
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
"No problem with the onboard crew . I had to buy tickets again because the agent at the desk did not see my kayak purchase . The time was ticking and if I did not buy tickets would miss the flight . I will fight tomorrow with sprit or kayak for unused fares that I bought . This is ridiculous"
"I like the prices but I don’t like how the app allowed us to buy big seats that weren’t available. This happened on both legs of our trip"
"The flight price was really low. The seats were not that comfortable."
Pros: "Good service and wonderful personnel"
Cons: "Nothing all was well"
Cons: "Everything was on time. The plain was clean and the crew was very good!"
Cons: "Chairs don’t have foot recline no blankets or pillows offered ... late flight compared to the time advertised"
Cons: "I didn't like having to pay my bag twice. My flight was delayed 2 hours causing me many issues upon my arrival."
Pros: "Great experience. Crew was fabulous."
Cons: "Yes, late leaving Tampa."
Pros: "Pilot was fantastic. Kept us informed as we had to wait a little getting to an open gate, but the landing was the smoothest I ever experienced."
Cons: "Your plans suck! The seat I used had a bar across the bottom that had no cushion. It should be taken out. And the fact that the seats don't recline is very bad for back and necks. It's a shame, riding in the is like riding in animal cargo."
Cons: "Everything is terrible Never fly this airline again"
Pros: "Gate personnel spoke loudly and kept us well informed. I enjoyed the smell of brownies baking at the end of the flight. I'm not sure what that was about, maybe a staff treat."
Cons: "6 seats across made for a really tight fit. Plane shook a lot on take off and wove from side to side when landing. However, the price was great, and we made it."
Pros: "Flight was cancel and the flight customer service mention that it wasn't non refundable on the behalf of the flight I have a whole lot to say very disappointed this is the first time I ever flew and the action that were taking"
Cons: "Horrible experience not a reliable flight"
Pros: "Nothing at all"
Cons: "Never again! Will I fly this poor excuse for an airline!"
Cons: "Customer assistants were extremely rude. I paid for 2 plane tickets one for me and one for my 2 year old and we had one carry on each spirit made me pay for one carry on and it was $120. Flights might be less expensive but the service and every other thing they charge for is not worth it. Will not fly spirit again."
Cons: "Se atrasó el vuelo"
Cons: "My bags took over an hour to come up the chute! I'm late to my dinner reservation."
Pros: "CHECK IN WAS FINE. ATTENDANTS WERE KIND."
Cons: "2 HOUR DELAY. WE HAD TO GET OFF THE PLANE AFTER BOARDING. WE ARE SENIORS AND IT WAS DIFFICULT TO GET OFF AND BACK ON AGAIN."
Pros: "The nickle and diming. $50 for a carry on? Outrageous! $40 for a checked bag? You've got to be kidding! If the flight had been cheap this might have been acceptable, but it was $300 for a one way flight to Boston. Price gouging because of school vacation week. Also, $10 to check in at the airport? Sure, you say do it on line, but I tried for hours on my iphone and the site did not work. I went to Staples to try it there and print a boarding pass and could not get the website to work. The lady at Staples said this is common...people ALWAYS have trouble with Spirit, she said. We were able to check in at the Kiosk at the airport so it turned out all right. As to the seats, I'm 5'1" and average weight and felt like a sardine. I'm glad at least that the flight was on time and the pilot managed to get us in a half hour earlier so we didn't have to stay crammed in for too long."
Pros: "Price and the short flight"
Cons: "Middle seats both ways, other seats are upgrades"
Pros: "Flights on time!! Crew was nice"
Pros: "Not much,"
Cons: "Barking dog on the flight.....terrible. Had to pay extra for bag they claimed overweight when it had same stuff in it on trip to Florida and it wasn't overweight. And the flight wasn't even full. Drinks were very expensive."
Cons: "Seats in my opinion are very uncomfortable."
Pros: "Staff was Exceptional."
Cons: "The seats are the worst."
Cons: "Screaming baby the entire flight."
Pros: "Comforts a little cramped. There is no entertainment & you pay for all good & drink"
Pros: "there are surprise expenses everywhere. you have to read the fine print before buying the ticket, then you wouldn't. Worst of all is their so-called $9 club which costs $60. Technically they may be right ... read the agreement. It's just no one would expect it to be extraordinarily egregious. It's very deceptive."
Cons: "Flight was cancelled and could not get me on another flight for two days. Really? Chicago to Orlando"
Cons: "Overpriced bag fees, rude flight attendants, shitty planes."
Pros: "flight on time , crew ok , plane ok"
Cons: "the only thing to upset me was the robbery of luggage fee ...for a small cabin size I paid 55$ and that took all my appetite to use your airline again...why should I fly with you and pay more with game words...declared price 130$ and 55$ for 1 small cabin bag...thanks I won't have that experience again for sure"
Pros: "The trip was very easy from boarding to our arrival in Detroit. The plane was not full so we were able to use the extra seat in our row. The cabin attendants were very professional. It was s good experience"
Cons: "It took an long time to get our bags. There were also three flights using the same carousel so it was very crowded which made it difficult to get our bags."
Cons: "Paying separate for insurance and seats, instead of together. Overall it was an alright flight. The airline attendants wasn't as friendly."
Pros: "The people were great, uncomfortable little seats, ridiculous "tray table" big enough for half a sandwich or a drink, not both. Rubber bands instead of a pouch? Ridiculous charges for carry on, head stewardess thought she was a comedian, not funny & really unprofessional. bathroom out of order, empty bottles & wrappers on the floor & on my seat- all in all, adding in flight delay, an utterly disappointing second chance flight on Spirit. Please go out of business & leave the job to other companies not out to make your profit by treating customers like cattle."
Cons: "I would not have booked if I knew that there was additional charges for a carry-on luggage."
Cons: "I will never fly Spirit again. I made the mistake of falling for the cheap plane tickets when I should've booked Southwest like I always do. I received over 7 notifications of flight delays in the course of an hour, which was extremely annoying and unprofessional on their part. Not knowing what to rely on, we arrived at the airport as planned for the original flight. Our last flight notification was a departure time of 8:10, 1.5 hours after original flight. At 7:40 we arrive at our gate, which I've found 30 minutes is the standard amount of time for boarding (spirit does not provide boarding times). When we got there the doors were closed and not one person was at the gate. We literally watched the plane take off without us, 30 minutes prior the departure time. When we finally spoke to a Spirit employee, we were told that the departure time was just an estimate and that the plane arrived early so they decided to leave. After much debate, we got a full refund - for both the tickets and the $55 per carry-on item we had to pay and promptly booked our tickets with Southwest for the next flight out. After speaking with friends and family, this is pretty standard service from Spirit Airlines. So don't be fooled by the low prices."
Cons: "This airline is serious about "no frills." I didn't realize this until check-in: my "cheap" ticket would get me absolutely nothing in terms of accomodations that most travelers depend on, like a carry-on bag. "No frills" policy aside - the check in process was HORRIBLE. I thought I could easily check in using my cell phone -- wrong. This website has no mobile version for cell phone users. I had to get my laptop to easily navigate the very slow website. Even when navigaing on the laptop, I had trouble navigating around between pages. I couldn't return to the previous page to de-select my chosen seats. It was also difficult to choose an option that didn't include PAYING for the seats."
Cons: "seats not very comfortable"
Cons: "We had the unfortunate experience of dealing Spirit Airlines yesterday at Hartsfield-Jackson Airport, August 13th, on the way to Boston for a wedding. We were asked to check in at the kiosk, which we did. And after spending $412.36 on airline tickets in July, we had to pay $55 for one carry-on bag. After completing the transaction, we were notified that our boarding passes could not be printed and head to the desk. After speaking with their customer representative, "James", we were told the flight was closed and there was nothing he could do. He said the flights are non-refundable and we should have arrived sooner, although our receipt clearly shows we were there ahead of their 45 minute mark. We asked him for our $55 dollars back for the baggage and he said he'll need to get his supervisor. This is when "Carmen" the supervisor came to the station. Their names are in quotations because both employees refused to turn their badges over to show their names, which seems very shady at a security-centered facility like a main international hub airport. (I took photographs of both employees) She said she can not give us a refund and rudely pointed to our receipt to mention all baggage fees are non-refundable. We asked her why would Spirit even charge us a baggage fee for a flight they were not going to let us get on and she said she didn't know, but she can't help us. Neither employee offered any assistance to get us on another flight. We have contacted Spirit Airlines with the receipts showing the time and photographs of the employees, but I think this issue requires further assistance after reading multiple stories online dealing with this same airline. The fact that they are allowed to charge us for bags the day of, then not refund the money, while taking our flight fees, seems illegal. I urge you to take a look into their business practices. They have cost my family hundreds of dollars, with regards to hotel and rental car cancellations, lost traveling fees, time off work, and the main displeasure of missing a wedding!"
Pros: "The cleanliness of the airplane. The flight attendants were great."
Cons: "I would love to see more flight attendants that speak spanish."
Cons: "We did not received a complimentary snack. I was very hungry and needed to take my medication with water. I didn't traveled with credit cards and I didn't had enough cash to buy a water or soda."
Pros: "The air craft was very clean. Crew friendly"
Cons: "Stock on the runway for over one hour. Couldn't even offer complimentary WATER . This is after 3 hours flight delay. For whatever reason, the least they can do is to offer us a cup of water so as not to dehydrate. Very penny pinching. It is not a good customer service."
Cons: "You're ticket price is only the beginning - you WILL end up paying more, A LOT more. They charge $50 for a checked bag, and at least $36 for all carry-on's! They charge you $10 just to print your damn boarding pass! They'll charge you for EVERYTHING!"
Pros: "The personal item actually not as strictly as stated. Crew member is nice."
Cons: "It is delayed late evening flight with delayed incoming flight."
Cons: "It was a disaster from the moment I got to the airport. Flight was going to be late and it kept getting later as the time went on until we wouldn't make our connecting flight. Their option was to give passengers a van ride from Chicago to Minneapolis. When no one thought that was acceptable they didn't do anything for a few hours. I finally got a hotel room and flight home scheduled(the next day) as the flight to Chicago was finally loading."
Pros: "Easy checking in my luggage. No lines. Excellent communications update s."
Pros: "Actual flight is good"
Cons: "Way too long in sirport"
Cons: "I didnt like the attitude of the ticket agent and supervisor. We were made to sit for 6 hr only to be told that the flight has been cancelled"
Pros: "low price easy boarding"
Cons: "water cost money but ice is free"
Airlines flying to Fayetteville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Fayetteville
Masks required on board, masks provided on flights to Fayetteville
Social distancing seating
Middle seats unavailable to book on flights to Fayetteville
Testing for antibodies, testing for symptoms for flights to Fayetteville
Waiving of change fees. Search flexible flights to Fayetteville