Pros: "I really liked that the middle row remained blocked off for this flight, being it my first round trip flight since February/pre-COVID. I also really liked that everyone had to keep their mask on to fly."
Cons: "The boarding process is always a bad experience Need to speed it up just a bit to make it a good experience as well."
Pros: "Boarding was smooth and fast."
Cons: "The updates for the flight delay only came when we should have been boarding. Earlier and more frequent notification please!"
Pros: "Estuvo bien la organización con que siempre nos entran al avión y la comodidad que había dentro."
Cons: "Muchas turbulencias y sentía que el piloto no tenía control del todo. La verdad estuve muy asustada durante todo el vuelo."
Pros: "SW Gate agent booked us on earlier flight because we arrived earlier to airport than expec ted. Got us TSA pre check and got our bags tagged and on earlier flight! Flight attendants looked after our kiddos seated in different area of the plane. Complimentary cocktails in flight!"
Cons: "Unhelpful flight attendant who asked us to wait in seat to use restroom then let 3 other passengers stand in same area to wait for restroom."
Pros: "Crew was good"
Cons: "Why didn’t the service crew realize the plane was broken before they loaded it with passengers?"
Pros: "The new plane was fabulous—large roomy and very new"
Cons: "Delayed at very last minute just before boarding. Plane had mechanical issues. Very long delay."
Pros: "I’ve taken this particular flight multiple times and loved it every time. The boarding process was smooth and quick. The seat next to me was even open."
Pros: "Love SWA! Always a great flight, no matter where I am flying."
Pros: "Flight was comfortable, flight attendants were polite, club soda was served with lime as requested, no complaints"
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "This is always a quick flight. They usually only serve OJ and water, but the time goes by that it doesn’t matter!"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "Polite crew :)"
Cons: "Pretzels!!! Seriously, the Biscof cookies are not as good. Of course, I like salty :)"
Pros: "The crew was excellent and boarding was a cinch. I volunteered to check in my girlfriend and I's bags and the process was very easy."
Cons: "Compared to other airlines, I think their food and beverage service was a little lacking."
Pros: "They allowed passengers with little children Board first, unlike the trip from LAX to Boston we had to wait until our class even we traveled with 3 little children"
Cons: "Let passengers with special needs board first, and announce baggage claim carousel number before entering the gate"
Pros: "I missed my flight."
Cons: "Help me get my money back for a miss understanding"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Cons: "If we were able to get some real food and real answers when our flight was delayed for 5 hours. We got pretzels and cookies and that was it even though all the resteraunts in the airport had closed so we had no other options! We also kept getting told the fix would happen soon and it took 5 hours."
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Pros: "This older airplane has lots of room. And has free TV and movies on domestic flights on all seats."
Cons: "However an older plane does not have touch screens and movie choice is limited."
Pros: "Boarding was great and on-time. Flight took a bit longer due to the weather."
Cons: "Couldn't understand any of the in-flight announcements. My in-flight entertainment didn't work right."
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "During this trip all my flights got delayed and I was told that I could not get a hotel room and had to pay for myself."
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Pros: "Fast and friendly"
Cons: "Bathroom in the back was leaking water on the floor, and there were a lot of young kids on board... minor stuff"
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Cons: "Flight Attendant skipped our row when offering drinks. No wifi, no entertainment, no snacks. Paid $25 to check one small bag."
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Pros: "There wasn't entertainment in my flight, and I didn't buy any of the food,so I really can't rate that. However, the flight itself was fine, nothing great, nothing bad."
Cons: "volume on recorded announcement was too high but overall, an excellent experience!"
Cons: "Plane was an hour late in leaving. Seats crowded and only middle seat available, We spent $15. for preferred seating for my husband and then none of us got to sit together. Nothing for snack and offered drinks once."