I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
Pros: "The guy working the terminal was very helpful."
Cons: "There was some grouchy lady working the terminal and she put a damper on everyone mood. Could put my seats together without me paying an up charge."
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Pros: "Everything about Delta has been great. Especially the attitude of the staff"
Pros: "Crew was excellent. Love the delta app so we could watch movies"
Cons: "Wish there was in flight entertainment on the seat back. Also charging capacities in the seats."
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "Boarding & disembarking were super efficient, captain was very communicative, plane cabin was clean"
Cons: "The flight attendants were competent, but not friendly at all on my first flight or connecting flight."
Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Pros: "The food they serve besides being a very small portion, is disgusting."
Avianca is the worst most uncomfortable airline I've ever been in, the seats are incredibly small and offer no support, the worst experience I've had traveling ever, do not bother with Avianca
Cons: "The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok)."
Pros: "I liked the food and the service from the crew."
Cons: "Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX."
Cons: "I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area."
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Entertainment makes flight go faster. Many choices"
Cons: "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
Pros: "Free alcohol"
Cons: "They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again"
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Cons: "Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again."
Pros: "The pilots landed quite peacefully and the airplane was clean"
Cons: "Food was disgusting. Not many options to choose from."
Half of the computers to print bags labels weren't working Not enough people to check bags I missed my flight
Pros: "The seats were super comfortable on the upgraded jet."
Cons: "The food could have been better. But overall a great experience!"
Pros: "Great crew."
Cons: "entertainment. It was a 4.5hr flight from San Salvador to Toronto (after a 2hr very comfortable flight from bogota to San Salvador) with a movie chosen by the airline."
Cons: "LAX is such a mess! We waited over an hour for our gate. I know this is not Avianca’s fault but it was pretty bad."
Pros: "Crew was amazing, seat was comfortable, was a pleasant flight"
Cons: "Taste of food in general, was a little dry and the meat was tough"
Cons: "The connection time is way to short, given that you have to re do security. I mean I just got in a plane, I landed, when was I suppose to get or purchase something that is threat? I almost lost my flight."
Pros: "The flight boarding was seamless and easy! The aircrafts were clean and the staff was amazing!"
Cons: "Notification on delays"
Cons: "Only reason food is not 5 stars is the drink availability (water) was sparse"
Pros: "Flight attendants are very nice and accommodating"
Cons: "The Avianca customer Service reps in Lima didn’t notify me that my layover in San Salvador was changed to the following day (over 24 hrs layover). If this had been properly communicated, I would have packed my carryon accordingly and dealt with the inconvenience since communication is key. To add insult to injury, the Avianca reps in San Salvador said I was lying about knowing that my flight had been changed because other passengers knew. I was already at the gate to board my flight to Newark. I was with 2 other passengers who had the same experience as me standing me with right there with the same initerary. Unfortunately, my mother had the same experience with Avianca a few months ago. I shrugged it off as a one time bad experience, but this is a pattern."
Pros: "I always fly with Avianca, I can't complain about anything! I even got upgraded to first class with out a fee and was allowed to bring an extra bag free of charge! I will always recommend them."
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight."
Cons: "I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight."
Pros: "The crew was very friendly and provided excellent service"
Cons: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."