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Pros: "Nothing"
Cons: "Flight was canceled with no notification."

Pros: "This survey is great because it lets customers have a say in the airline industry’s practices and operations and the above question should have an N/A option because I neither consumed food nor used entertainment so I didn’t experience those two features on my flight and it would be misleading for me to give either item a rating of more or less than three"
Cons: "I buzzed the flight attendant and asked her to bring me water and I detected surprise and perhaps mild annoyance at my request and to make matters worse she brought back a half-full water cup as opposed to a full one"

Pros: "Everyone, including crew and groundstaff were helpful and pleasant. The flight left and landed on time."
Cons: "The seats were not comfortable and not enough leg room."

Pros: "Comfortable seating, tv screens in seat backs."
Cons: "Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1."

Cons: "My checked bag didn’t make the flight. Now I have to wait for it to be shipped to my house."

Cons: "Need a gluten free snack"

Pros: "Everything was so great from boarding to arriving. Perfect flight!"

Pros: "Serve"
Cons: "No Free Meal"

Pros: "The Service was AMAZING!!!. I will ALWAYS continue to Fly Alaskan Airlines."
Cons: "Crowded plane TBH lmao...But overall thal I can REALLY complain about."

Pros: "The crew was very helpful and friendly."
Cons: "There were no in seat screens for entertainment."

Cons: "Boarding process is too slow due to passengers stowing carry on bags. Need a improved boarding process"

Pros: "On board flight entertainment."
Cons: "Only one hot meal choice was not child friendly at all."

Pros: "Free wine!"

Pros: "Great staff - fun and casual . - price was great"

Pros: "Did not know I had to bring or buy own dinner and breakfast. I didn’t see that written anywhere."

Cons: "Everything was great."

Pros: "Service was great"

Pros: "While flying to Portland from Maui, our next flight was cancelled. No one notified us of this while on the plane or as we exited the plane. My mom found out while I was in the bathroom. She talked to the person at the gate we had just arrived at. She told us we were rerouted to a better flight and told us to go to a specific gate. When we arrived at the gate, Rainy (your employee) explained the situation again calmly, printed our boarding passes, told us we had an hour to catch a bite and worked on seating us together on the plane (I am traveling with a child). When we came back to the gate to board, she had taken care of our seating issue and was very nice. If you are going to cancel a flight on a customer, this is exactly how it should be handled. Better flight, better time, calm and helpful staff. This was the most enjoyable flight of our trip. Nice size plane and great staff. Just maybe need to notify the on board stewardess, she doesn't need to project or yell to be heard for the courtesy of those who have been traveling all night."
Cons: "Knowing that we got very little rest on the overnight flight, I was looking forward to a good nap on this flight. I was getting it until the airline assistant decided to have a very loud, very long conversation with a passenger. I could barely hear the passenger, but the employee was speaking as if on stage at an ampitheater! I know where she use to work, how she became a stewardess, how many cities she has worked from, how many days she has off, and again how many cities she has been to, AT VERY LOUD LEVELS!"

Cons: "Flight was delayed. Alaska's boarding/deplaning procedure is slow and inefficient."

Pros: "The flight attendants were very helpful and the seats were moderately comfortable."

Pros: "Boarding was fine. The price, reasonable."
Cons: "I had to sit sideways up against the window to avoid her elbow. I think i may need a chiropractor after that flight. She was much too large for one seat."

Pros: "Their services m"
Cons: "There was no tv and it was a bit chilly in the flight"

Pros: "Got us to SeaTac on time uneventfully. Flying Q400s now, so smoother ride than previous puddle-jumpers. Quick and easy security screening. Good coffee. Free beer & wine offered. At least one person took 'em up on the offer"
Cons: "5am departure."

Pros: "The crew was very nice. Everything was on time."
Cons: "Nothing. Everything was great!"

Pros: "I love traveling Alaska airlines. The staff is amazing, easy loading on plane etc. My only complaint is the minuscule seats. Seriously, why so tiny?"
Cons: "Teeny tiny seats."

Pros: "My first time on Alaska. I usually fly JetBlue or Virgin. They had great entertainment options (you have to use your laptop or cellphone) and free wifi for messaging. They staff were especially accommodating and hospitable."

Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"

Cons: "needed more water"

Cons: "I did not have food or entertainment. Boarding and exit just takes a long time."

Cons: "Airplane was absolutely freezing the entire flight."

Pros: "Delayed for one day 3 hours waiting time on the phone to reschedule the ticket"

Pros: "Actually Alaska was just a connecting flight to Emirates from Seattle to Nairobi, but comments apply to all flights."

Pros: "The flight to Seattle was seriously delayed but I was able to make my connecting flight to DC."
Cons: "The crew was not very good at updating the worried customers about their connecting flight status considering that there was a 55 minute delay. I was the last person to board and I made it to the gate in the nick of time. It was really stressful. On my way to PDX I used SW and I had a connecting flight in Denver. However the pilot was very good about giving us an update and assuring that we will get there on time. I felt reassured that SW cared for its passengers and was trying to alleviate our stress."

Cons: "My baggage were missing while tranfering from settle to seoul and i made several calls to alaska airline and asiana airline but nobody couldnt track my baggage. Eventually, my baggage arrived 1day after very evening time around 12:00am It feels like i shouldnt book any reservation through Kayak.com i believed booking platform. Unluckly, this happend. Feel bad"

Pros: "Alaska has always treated us well. I would recommend them anytime."

Pros: "Charging ports were helpful"
Cons: "Flights attendant was rude"

Pros: "Flight was ok"
Cons: "Price of $600 RT via kayak search engine was 300% more than others paid who were on trip with me. I was mortified when I find this out"

Cons: "The plane was almost 1 hour late leaving San Jose, which made me miss my flight from SJ to Petersburg,ak.So I spent the nite there at the airport in Seattle,Wa"

Pros: "Flight were on time"
Cons: "Nothing really"

Cons: "crew delay alaska has not compensated yet please help"

Pros: "I will never forget the kindness extended to me in the wake of my brother's suicide. I purchased a ticket for him and his friend to meet me in Seattle for a Mariners game, an event which never happened. Alaska Airlines, in response, refunded those two round trip tickets in full, and gave me a year to rebook my flight. I was floored by their compassion. Thank you Alaska Airlines."

Pros: "I personally was good with the seating."
Cons: "On my flight home to Boston I was treated with far more respect. I was asked if I was a service member and then rewarded with a fruit and cheese tray. This trip I wasn't acknowledged."

Pros: "I love Alaska Air!!"

Pros: "When I checked in to get my boarding pass and load my bags, the lady was extremely friendly and nice."

Pros: "Boeing plane was so comfortable and modern and new."

Pros: "Overall not bad, got my bags quickly."
Cons: "Food and entertainment are what I would expect for a US carrier- it's not included but you can pay extra :("

Pros: "Fast attentive"

Pros: "Professional and helpful."

Pros: "For a first flight it was quite pleasant."

Cons: "Delay luggage"

Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"

Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."

Pros: "Nothing"
Cons: "Was missed due to delayed flight"

Cons: "The terminal 52A-J is a disgrace"

Cons: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."

Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"

Pros: "Boarding, comfortable seats, clean"
Cons: "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"

Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"

Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"

Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."

Pros: "On time"
Cons: "No leg room, hot plane, airline staff is friendly but clearly bored."

Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."

Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"

Pros: "Flight on time. Crew were pleasant."
Cons: "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."

Cons: "The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight."

Pros: "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
Cons: "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."

Cons: "Due to the delay which caused us to miss our connection we had to get a hotel, which we had to pay for. It also caused me to miss work the following day."

Pros: "Thank you for the new, comfortable plane"
Cons: "No IFE on 6 hour flight."

Pros: "Things went ok"
Cons: "The plane was old"

Cons: "Flight didn't exist"

Pros: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."

Pros: "Flight delayed due to no pilot or co-pilot. Did not land til 2 a.m. I hate American airlines. Their planes are old, there is no entertainment, the seats are like sitting on a board"

Pros: "Nothing"
Cons: "Three separate delays before boarding (boarded three hours late), then another 45 minute delay after boarding to "recalculate" due to fuel burned while sitting at gate, then nonstop announcements and dinging for the 30 minutes during & after takeoff, no screens or outlets, old and uncomfortable seats"

Pros: "Flight Attendant Sullivan added humor and attentiveness to flight"

Cons: "The flight was cancelled and no reason was given. I had to buy new flights on Southwest and ended up having to pay an extra $200 in order to get home for work on Monday."

Pros: "Comfortable seats. Flight left on time"

Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"

Pros: "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
Cons: "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."

Pros: "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
Cons: "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."

Pros: "Nothing."
Cons: "We were delayed by a mechanical then we waited another hour after that until they finally decided to take some people off because we were weight restricted. Then we waited another hour while they changed their minds and brought us back to the gate to get the people back. Then when we got into SFO at 1 am we had to wait because they had another plane parked at out gate."

Pros: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
Cons: "See the pro section it won't let me copy and paste into the con section."

Pros: "Service was outstanding, stewardess was funny, plane was very clean. I will switch from Southwest! Good job!"

Cons: "It was very delayed which I understand happens but then we arrived in San Francisco and were delayed on the runway because of the gate. I think at this point moving us to an open gate would have been nice - we had been delayed for so long - my 8 year old daughter was really having a hard time. Instead we had to sit and wait for 20 more minutes once we were on the ground. This seems avoidable to me."

Cons: "crew delay, delayed our flight and ruined our whole day...really disappointed"

Cons: "Having missed my scheduled flight, when I got on the later flight, we waited an hour on the tarmac to takeoff and 40 minutes on the tarmac in San Francisco for a gate. Basically three hours of sitting on a tarmac all day because gates weren't available. How can that possibly be? Do you not know the plane is coming? Terrible."

Pros: "Entertainment, decent snacks."
Cons: "Delay due to A/C repair, the constant automated video announcements for boarding, cruising, seat belts, and landing. Experience felt cold and utilitarian."

Pros: "Everything was great for a 45 min flight."
Cons: "No issues"

Pros: "Staff at LAX was helpful and tried helping me get to my next flight by moving me to front of plane at the end of flying."
Cons: "My flight to SFO was delayed so it made me miss my next flight. I ran trying to make it to that gate with a 20 pound backpack on my back, couldn't stop coughing for the rest of the trip after that. American Airlines staff told me that I can pay $75 dollars extra to secure a seat for the next flight 6 hours away. I told them I am not paying anymore because it wasn't my fault I missed this flight. Then, they lost my suitcase so they took 30 minutes to find it. I tried boarding with the priority pass members because my new ticket they gave me was for priority and one of the American Airlines staff members kept getting in my face until I was at the back of the line because I was in boarding group 4. I just never have been treated so poorly before my any airline. I travel often so I will never take American Airlines again. The final straw was another delay at my last layover in PHL, which made me and up traveling for a total of 21 hours."

Cons: "All 3 of my flights were delayed due to mechanical issues. GET IT TOGETHER"

Pros: "All hostes are nice"
Cons: "İt was Delay almost 90 mins and the plane was so cold:)"

Pros: "Pilot was great"
Cons: "Flight was delayed for over 4 hours"

Cons: "Flight was over two hours delayed, the gate crew did not do a good job announcing the new delay times and reasons for the delays."

Pros: "Nothing"
Cons: "I'll never book AA again."

Pros: "Very helpful people. From the from desk to the in flight crew they answered my questions. Had a weird gate where it's a satellite gate with American Eagle, little confusing but they helped me out."
Cons: "Sat on the runway for like an hour. 100% not their fault, and they kept us in the loop the whole time. Really not a complaint about them. SFO is just always sucked in with fig in the morning."

Pros: "FINALLY American has up to date aircraft!!! Five years ago half the seatbacks and lighting on long distance flights didn't work. Swore I would never fly them again. They have redeemed themselves. nice aircraft"
Cons: "Inflight movie questionable. Couldn't figure out wifi entertainment options from inflight magazine ( over 60) and staff too busy to assist ( though didn't ask - just could see they had their hands full with beverage service). Would recommend video instructions after preflight safety video for tech unsavvy travelers. Also reminder on reservation to bring your own headsets and electronic devices."

Pros: "I LOVED the staff on this flight. Especially the man, I didn't catch his name but he was the friendliest flight attendant I have ever met. He had a warm smile the whole flight and helped me get an ice pack for my back when I was in pain. Every time he got something for someone he was smiling and happy which made me and my husband smile and happy. He should be recognized because he made our experience very enjoyable. I have never been on a flight where the service was constant, all of the flight attendants walked up and down the aisles throughout the flight making sure everyone was doing good. Typically, they go down the aisle with the service carts once and thats it, but they made sure everyone was taken care of for the whole flight. Thank you for the great flying experience after a long and tiring trip!! We were dreading the flight but the staff was great."
Cons: "Waiting in the Charlotte Airport for the flight to board was a bit irritating because the two girls that were supposed to call the sections for the flight were on their phones and not very present with what was going on. We boarded late and i am not sure if this is because the flight itself was late or they were just slow with the process.. The only thing I would complain about the flight itself is that we had to wait on our plane for about an hour after we landed. This, I know- has nothing to do with AA and the service/staff. I think this is something that SFO is responsible for, and I felt bad that people were taking it out on the crew."

Pros: "Courtesy and helpful attitude if the crew"
Cons: "Seats had a small legroom. Headsets were available at a cost"

Cons: "Entertainment was terrible No free wifi, no tv screens on seats"

Pros: "Besides how dirty the plane was, everything else was as expected. Crew was polite."
Cons: "The airplane was very dirty with food littered on the seats, floor and tray table. The windows had disgusting grease. Terrible cleanliness. The passenger before me might have been very disgusting but it's the airline's responsibility to check these things and clean their aircraft for the next passenger."

Pros: "Seat spacing was good, entertainment was good"
Cons: "Nothing for this flight"

Cons: "Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight."

Pros: "The counter for UA was not attended. I had to make few calls and they managed to put me in the next flight via Chicago"
Cons: "Reality. Flights are sometimes delayed and bound to miss connection"

Cons: "Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!"

Pros: "Direct tv in united codeshare flt"

Pros: "It was nice"

Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"

Pros: "Spacious!"

Pros: "Good level of standard service. Finding the personnel are getting better in their individual service. Understand their job is difficult but a positive attitude can make everyone's situation better. Keep working toward better. Seeing the improvement is encouraging. Really like the improved cleanliness of the aircraft. Great job getting the aircraft boarded -- we were ready ahead of time and pushed back early!!!!!"
Cons: "Nothing worth mentioning. That is a plus."

Pros: "Same as above"

Pros: "I liked the new equipment and knee space. The crew worked hard to please."
Cons: "Delayed flight. Then additional delay because of mechanical issues. Inaccurate estimates on departure. No gate at Dfw for arrival at 2am. More delay."

Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."

Pros: "Nonstop"
Cons: "Middle Seat"

Pros: "Great service"

Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."

Pros: "The boarding process was excellent, smooth, orderly and expedient."
Cons: "The stewardess unassuming behavior."

Pros: "Everything went smoothly"

Pros: "United offers so many free movies and shows it makes the flight fly by."

Pros: "Very " Seamless" service. A really enjoyable experience."

Cons: "Dirty plane"

Pros: "Horrible. 4 delays and then it gets cancelled. Hotel paid for. Had to get to Dallas. United Airlines Customer Service person didn't care. Didn't try for a connecting flight. I will never ever fly with United ever again. I am flying from American Airles today at 1130am. I am still in New Jersey horrible Kayak. Horrible. They should pay for my first night at my hotel at least."
Cons: "I already wrote what I had to write. 4 delays and then cancellation! Are you kidding me? Had itinerary planned for Friday Night and that got ruined because of United Airlines stupid logistics. I will never fly United! Give me a voucher ! Give me something. Aren't even offering a cab for me to take from Jersey to LaGuardia. It's your fault people. Enough said."

Pros: "On time and early for the second"

Pros: "Boarded original plane right on time."
Cons: "Sat at gate for over an hour sweating profusely because a/c wasn't working.after 45 minutes was served half glasses of water. Made second attempt to depart gate and had to go right back. Then told to disembark plane and wait for replacement. Boarded it at 8:50, arriving Dallas at 11:50, 3.5 hours late missing all prearranged transportation with 0 apologies. Had to make my own arrangements to complete my trip at significant expense to myself and 0 assistance from Airlines."

Cons: "Agent at the counter didn't look into my passport properly so when I landed in Dfw they rejected so I couldn't fly international so I had to buy another ticket and fly back to denver. Cost me my time and money which I could have avoided only if your ticket agent checked my passport properly knowing about my international flight. Very disappointed."

Pros: "Flight was smooth and on time"
Cons: "We booked these flights and made our seating assignments when we booked months ago, but all six of us (my spouse and 4 kids ages 15, 13, 9 and 7 and myself) were forced to all sit separately on our longer connecting flight and not in our assigned seats that we had booked and reserved months ago. My kids were scared to have to sit by strangers. No one offered to switch with us so at least the younger kids could sit by their parents. The steward, Tim was rude and snooty and annoying."

Pros: "Great experience. Quick and well executed boarding/deplaning"

Cons: "my flight was delayed 2 hours"

Pros: "We arrived almost an hour early! I didn't know that was possible!"

Pros: "On time."

Pros: "No food provided except small snack"
Cons: "Completely full flight"

Pros: "Seats were comfortable and plenty of leg room, flight attendants were attentive and took care of drinks and made several trips to picked up garbage."
Cons: "I was told the wifi was available on my return flight but I could not get it to come on."

Cons: "It's was so hot on the flight. The vents above our seats were blowing hot air. It was miserable. So uncomfortable"

Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."

Pros: "Perfect flight"
Cons: "Was charged $50 for my 42lb luggage"

Pros: "As a first time flyer I was beyond nervous. But the more time I spend at the airport and the closer the departure time came about my nerves where relaxed by friendly staff and great conditions"

Pros: "I like the cheap upgrade to first class"
Cons: "There was no food on an evening flight of over 2 hrs"

Cons: "Flight was delayed because they didn't have enough flight attendants???????????????????????"

Pros: "A gentleman at check in was very helpful."
Cons: "My boyfriend and I were traveling with our almost 2 year old and were assigned seats apart from each other."

Cons: "Flight got cancelled"

Pros: "I found my seat with no problem."
Cons: "The flight left Houston late. The check in process was fine, we were asked to check our bags because the flight was full. Once on board and seated the flight attendant came on and said there were 5 bags without the proper tags for people to claim. How could they have improper tags when the person at the gate was giving the tags out? Four bags were claimed and with 1 bag (blue) left the flight attendants asked us 3 more times "whose bag it was?". When no one claimed the bag one more person from United came down the isle holding the bag asking everyone one last time. I heard him say "I was told to do this". At this time 4 more people boarded late. I thought after a certain amount of time boarding would end?"

Pros: "Nothing to like, to be honest. 1hr delay and making my wife swap seats."
Cons: "I HATED the way my wife and I got split up from Houston to Dallas. Stewardess was NO help. They actually moved my wife to a different seat so they could put a mom and baby next to me. WHY NOT MOVE US BOTH!!??"

Pros: "There were hundreds of us in O'Hare during an ice issue. I got out 20 hours later by flying standby on a bigger plane to a city 279 miles from my airport (and my car and luggage). What was edifying during those very tiring 20 hours was this - no one, United or we passengers was rude or disrespectful. Were we (staff and passengers) all worn out and tired and frustrated? You bet. Everyone kept an attitude of acceptance for the 20 hours I was at O'Hare. Very impressive - civilization has a bright future."
Cons: "Under the circumstance, nothing bad."

Cons: "United lost one of our baggage"

Cons: "Absolutely terrible. My first United flight delayed over 2 hours causing me to miss this flight."

Pros: "Appreciated • the attitude and friendly care of the flight attendants • being able to hear and understand the pilot and announcements • loved the creative and engaging flight instructions • service was professional & made you feel first class"

Pros: "Best of all"
Cons: "Nothing"

Pros: "Great seat i had to pay extra but it was worth it"

Pros: "Attentive service"
Cons: "Too small of a plane for such a long trip. Just one bathroom in the rear and extremely noisy."

Pros: "Crew was curtious and the flight was smooth and on time."
Cons: "The pricing for a movie was a little much for our flight, and seating was really tight."

Cons: "They cancelled my flight and l was missed flight by a mistake from their representative"