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Cons: "Late late late"

Cons: "NOISY, OBNOXIOUS OUT OF CONTROL CHILD IN BACK OF ME"

Pros: "Pilot information/anoucements."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Everything best airlines I've ever flown."

Pros: "The air gods and goddesses who looked after us"
Cons: "Nothing"

Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."

Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."

Pros: "When landing in Burbank, we were able to exit the plane from both the front and the back! Since I was sitting almost all the way in the back of the plane, this made it very easy for me to exit the plane quickly. The plane also wasn't full to capacity, so I was able to have an entire row to myself!"
Cons: "Our landing into Burbank was very rough! We came in very fast and it was quite a scary experience."

Pros: "That my seat was one of the first rows to board after 1st class and club members. Also liked the power outlets at every seat."
Cons: "No complaints."

Cons: "No closed captions --"

Cons: "I checked a bag and an small animal kennel that was empty. When I got to my destination, the kennel did not arrive. They could not locate it, but said they would have it delivered to my home the next day and they would give me some coupons. When it did not arrive the next day, I called and they said they could not find it. I explained that I had flown back to move the rest of my belongings and my cat and not having the kennel was now causing me to buy another. The agent said they would reimburse me for buying the new kennel, but I would have to call and get the number and submit the receipt. I understand they need proof, but I never received the coupons and don't feel I should have to jump through hoops due to their error. They should have reimbursed me for the $25 I paid to check the kennel and paid for a new one. Why would they think I would want coupons for an airline that could not keep track of one piece of luggage?"

Pros: "good"

Cons: "YOU CHARGE TOO MUCH FOR OVERWEIGHT PACKAGE."

Cons: "Nicest people ever."

Pros: "nothing"
Cons: "When we got to Seattle the Old shuttle plane we were supposed to board broke down as we were about to take off. I'm never flying with Alaska Air."

Cons: "Nothing"

Cons: "I already said I hate it."

Pros: "The power plug to charge phones or tablets"
Cons: "Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip.."

Pros: "Alaska airlines is absolutely wonderful. Friendly, happy and simple..."

Pros: "Roomie and comfortable seating!"
Cons: "Nothing. I would recommend AK"

Pros: "Pre check in at home made security check through very fast. I highly recommend doing this."
Cons: "N/a"

Pros: "I have flown with other carriers and am always irritated and disappointed. Alaska has yet to let me down."
Cons: "I want food. And movie. Like back in the good old days."

Pros: "and was stuck with emergency exit."

Pros: "Everything was right on schedule"
Cons: "Can't think of anything"

Pros: "Every airline has the same basic situation to manage. When I fly Alaska, I always feel that everyone who works for Alaska works to do the best that they can and pass it on to their customers. I hope that they continue growing. They would be my first choice to fly everywhere."

Pros: "Kindness to a mum traveling along"
Cons: "More snacks!!"

Pros: "Leg space was pretty good"
Cons: "After landing to gate open took too long"

Pros: "Too cold"

Cons: "I plan to tell all of my friends and family in the Pacific Northwest about the mistreatment I suffered at the hands of Alaska Airlines."

Cons: "Stewardess hated her job so it seemed"

Pros: "The staff"
Cons: "The landing was a bit abrupt"

Pros: "Comfortable"

Pros: "I liked the crews relaxed, friendly, manners."
Cons: "There was very little sitting room at the gate in Seattle N 13 and people were sitting on the floor. However the boarding attendant was great! He was friendly, organized and keep the crowd from jumping the boarding schedule in a polite and curious manner. You just wanted to do what he asked!"

Pros: "Way too hot on plane without anyersonal air gens. Then it was freezing after takeoff"

Pros: "Everything"

Pros: "New plane"
Cons: "Lack of infotainment, poor ventilation and air, and landing was rough."

Pros: "Went perfect !"

Pros: "Fleas. I was seated less than 10 minutes before I began being bitten on my legs. So, on my remaining flights I sparayed myself with Off!"

Pros: "Quick"
Cons: "Fellow passenger that would not shut up"

Pros: "Checking in was easy. As long as you have your confirmation number ready you are golden!"
Cons: "The fact that I had to pay for my luggage at check in was a horrible surprise. I thought one luggage check came with the price of the ticket and was included in the fare. Guess not! I had to use 75$ of my vacation money for luggage there and back!!!"

Cons: "Was unfamiliar with Seattle airport .. no one around during the wee hours in the morn when I arrived .. finally saw a worker who directed me to the Alaska airlines gate. Had to take three trains to get there, Not the fault of the airlines, just an annoying experience for me."

Cons: "Can't believe you charge for the internet!"

Pros: "Even the ground delay was handled so easily it was not a problem."

Cons: "I didn't get a blanket or pillow"

Pros: "Going home."
Cons: "Noise and uncomfortable"

Pros: "As above"
Cons: "As above"

Cons: "Waiting inside airplane from 9.20 to 11pm ( take off)"

Pros: "There were no problems."

Cons: "I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021."

Cons: "First time wearing face mask all the time. It was okay."

Pros: "The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me"

Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"

Cons: "Seat choices that were aisle or window for free"

Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."

Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."

Pros: "The trip went as scheduled and arrived on time. The service was good making it a pleasant experience overall."
Cons: "As with most airlines, the seating is cramped."

Pros: "Smooth operation"
Cons: "WiFi is horrible"

Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."

Pros: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Cons: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."

Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."

Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."

Pros: "On time and the staff was great"
Cons: "Nothing"

Cons: "Boarding was delayed due to maintenance on top of arriving late. No entertainment on board. Only option for snack was salted pretzel???"

Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."

Pros: "Nice entertainment options."
Cons: "No free WiFi for message."

Pros: "Everything"
Cons: "Middle seat"

Pros: "Boarding was okay, flight was on time departing and arriving."
Cons: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"

Pros: "Great service!"

Cons: "No personal entertainment devices on 737-800."

Pros: "loved having a movie to pass the time. Super friendly attendants."

Pros: "love it!"
Cons: "b/a"

Cons: "Chair wasn't that comfortable"

Cons: "My screen didn't work and the flashing ads gave me a headache"

Cons: "No screens, no wifi"

Cons: "We were told the overhead was full, so we had to check our bags, but once we boarded there were complete compartments empty. I suspect they were just trying to depart earlier."

Cons: "Self check-in staff at Seattle was not that helpful."

Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."

Cons: "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."

Pros: "On time for both flights"
Cons: "N/a"

Cons: "We haven't left yet"

Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"

Pros: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Cons: "Flight changed with no notification."

Pros: "The flight was on"

Pros: "On time"

Pros: "Entertainment"
Cons: "Too many levels of passengers"

Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."

Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"

Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."

Pros: "It was great!"

Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."

Pros: "Not happy ."
Cons: "No good communication in why flight was cancelled or delayed . I personally had family traveling far to pick me up at the airport and it was very inconvenient on all my flights with American Airlines."

Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."

Cons: "Fat constantly moving man next to me"

Pros: "free entertainment"

Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."

Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."

Pros: "20 minute flight"
Cons: "Flight attendant was a bit rude"

Cons: "Delayed"

Pros: "Organized gate"
Cons: "Information on delay boarding"

Cons: "When I sat down I found a opened package of cookies which is provided on plan. Tray table had a lot of cookie crumbles too."

Cons: "We were delayed for an hour sitting in the tarmac because of “VIP” which sucked"

Cons: "The usual-- lack of legroom, insufficient recline"

Cons: "Good"

Pros: "Great to always feel comfortable while traveling."

Pros: "Nothing"
Cons: "They left early. I got there at 6:40 and the plane had left the gate"

Pros: "Service and respect very good"
Cons: "Nothing"

Pros: "On time, friendly, overall great!"

Pros: "The friendliness of the crews."
Cons: "The landing was a little bumpy."

Cons: "Seats were not as comfortable as they could have been they could have provided a usb charger."

Pros: "Always raved about my experience. This time was not impressed. The people who initially took our bags were great, there after... not good."
Cons: "Arrived at 0750, ahead of schedule and waited until 0915 to get off the plane due to an error with the gate and then a malfunction of equipment. Now waiting for our baggage for 40 min. still nothing. Disappointing start to an already short vacay."

Pros: "I liked the savory snack mix."

Pros: "Private screening and movies available."
Cons: "No drink was offered due to descent sooner than planned. Very rough turbulance during descent."

Pros: "$155 roundtrip cost with limitations described before purchasing tickets. It would be much better to at least be able to take a backpack as a carry-on, but all costs were included in the price except luggage and that was reasonable at $25/bag."
Cons: "Not being able to take a backpack as a carry-on"

Pros: "On time Friendly staffs"

Pros: "I didn't like anything from united."
Cons: "I really didn't like how the agent by gate presented herself. She was rude and disrespectful. She wouldn't let me get hold of my son who was flying with frontier to Denver get my book. Than frontier charged my son $45 for a small bag. This is sad"

Pros: "service is good."

Pros: "Very nice large roomy airplane"

Pros: "On time, no delays."

Cons: "Delays on delays"

Pros: "Being on time"

Pros: "Room for my luggage"

Pros: "Not much."
Cons: "I have taken this fight many times. This was the first time there was not a drink Service available. Approximately 10 people had to get off the plane so five people to check their bag"

Pros: "Good service and on time"
Cons: "Not having a seat assignment before arriving to the airport."

Pros: "Plane to small for a long trip late arriving in MSP, had a 2 hour layover in LA for next flt most of that was used up waiting for plane to arrive in MSP. When we finally arrived in LA had 25 minutes to get to next flt to SFO. We had to sit out on the taxi way for 10+ minutes because there were no gates available. When one did open up it was another 10 min drive from the taxi way to the gate. By the time we got off this flt had to sprint thru LAX to get to next flt."

Pros: "Nothing"
Cons: "2hr late leaving ord. 2hr late leaving msp. Airline change because of depart time in msp from united to American meaning we had to go from term1 to term 3 at ord in 20 min 21/2 hrs getting home. All delays due to mechanical problems. United needs to get their act together Our last trip with them,if at all possible."

Cons: "Would like atleast 1 or 2 options free on the tv"

Cons: "milk products in the snack bag, gross."

Cons: "Landing at dulles - we had to deplane from the outside. Would be nice to have it connected so we walk from plane to covered ramp inside to airport. Didn't serve a snack and they usually do."

Cons: "Cost too much."

Pros: "The flights were wonderful. Boarding process went smoothly."

Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."

Pros: "The lady helping me before boarding plan was awesome thanks enjoy your week"

Cons: "I'm 6'tall...NOT that tall and felt cramped the entire time."

Pros: "The staff was friendly"

Pros: "My knees were literally in the person in front of me back of the chair."
Cons: "They make you check your standard crayon bag because it "looks" too big. Even after putting in the size bin they have."

Pros: "Perfect"

Pros: "friendly staff"
Cons: "first class seats not comfy. No wi-fi on the entire outbound. I had paid $149 to upgrade to first class. With no movies, no wi-fi, and being a vegetarian with 2 chicken entrees (chicken sandwich or chicken salad!) and no extra room, I decided to drink. I had 3 "free drinks" in first class, which was like paying $50 for a vodka tonic without a lime (3 times). Save you $$$"

Pros: "Nice folks and getting on was not a chore. Overall it was between good and excellent."
Cons: "My wife and I got to sit together, due to the courtesy of a GI moving so we could. Our 12 yr old grand daughter was one row behind and across the aisle from us."

Cons: "seats were extremely uncomfortable"

Pros: "Love junction airport"
Cons: "DIA is always nice and kayak was a great service and price."

Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."

Pros: "Seat too tight couldn't move at all"
Cons: "Seat too tight couldn't move at all"

Pros: "We got here"
Cons: "Lost luggage"

Pros: "Organized, calm and considerate to travelers."

Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."

Cons: "Delayed three times"

Pros: "Actually probably should have given 5 stars"

Pros: "None"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"