The first time I flew in the extra legroom section. It was difficult to notice a difference. I had bad luck with my neighbors. The crew was okay. Southwest has reduced the live TV options.
No food or entertainment, just a quick 40 minute flight. A little bumpy due to Santa Ana winds but pilot has no control over that. Good flight and landing!
Mediocre. Boarding is now unpleasant. The employees, once friendly and nice, are now regularly speaking sternly to passengers, badgering them to do things right so they can take off on time and gate check bags because they don't have enough overhead bin space. The pretzel snack was crushed flat and broken into even smaller pieces, which happens frequently lately. Drink service was suspended before they reached my row.
Still a fan of open seating. Flight was on schedule and arrived on time. The 737 MAX is very comfortable.
I will be flying again Southwest Airlines. Friendly crew, comfortable and affordable.
The flight was delayed for almost an hour. We sat on the tarmac. There was no announcement. Not by the pilot or the crew. And for some reason, there was no beverage service, so even though it was a short flight, we had sat on the tarmac and the extra hour delay made me understandably thirsty. Water would’ve been nice if they had offered it. And for the first time, I forgot to bring my own water bottle. Reminder to bring your own water bottle because you never know if you’re going to get a beverage.
It was a new plane with larger overhead bins & charging ports at the seats.
Southwest has a serious issue with keeping their passengers in the dark about delays. They also appear to lack the necessary crews to deal with any sort of hiccup in their operations. The way they run their day-to-day operations is a joke. You are telling me that a hail storm in Denver, where hail storms are incredibly common, results in hours of delays due to every plane needing to be inspected for hail damage? Understandable, but there seems to be a skeleton crew of maintenance workers undergoing this daunting task. There was no particular order of inspecting planes, leading to some planes only having an hour delay or less in others having four or more just because of the luck of the draw of what plane got inspected with no consideration to how long the respective delay was. The entire time the passengers were told nothing except the fact that there was lightning in the area and the ground crews could not load the bags. This always happens that Southwest will incrementally delay a flight with no information given, leaving many frustrated passengers fuming once they find out that their flight is canceled. Don't make people wait around for hours at the airport giving them no information, just to keep them on the hook and prevent any action from being taken by the passengers in terms of finding alternate routes of transportation or accommodations for the night. How many hours of people's times do you think you waste by operating like this? How about having a fully staffed crew in one of your busiest hubs that is famous for severe weather that can effectively deal with a situation like this, or how about having planes on standby to quickly replace in case something like this happens, like all the other major airlines do. This is just like the Christmas fiasco but on a Denver scale, but again this is literally just from a single thunderstorm going over Denver in the spring. I'm glad I've stopped using Southwest as my primary airline and have switched to United. Every single time I fly Southwest, something has to come up. It's ridiculous and I seriously can't wait to finish using my miles so I don't have to deal with your garbage anymore. You used to be so good and I don't know why you thought you could just scrap your quality and expect people to deal with it. Oh, and I walked by someone getting CPR for over 5 minutes in the concourse. I hope he was ok. Southwest needs something similar.
Everything was very good. I will fly Southwest again soon!
Luggage was intact and arrived at the destination. What more could you ask for.. haha. The delay in arrival wasn’t SW fault.. just selfish passengers not wanting to check their luggage knowing they were in the last boarding groups
The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.
DL486 could not get to the gate due to jet bridge malfunction. We moved gates. The connecting flight of LAX to MCO was not communicated with. Even though we were in the same terminal, DL482 left without about 10 of us, including a mother and her 3 children. I got to the gate at 7:34 am which is past the 7:20 am last call for a 7:35 am departure. Had they waited 5 minutes, all of us would have made it on board.
Delta has joint the nickel and diming airlines. The experience is getting worst by the day. 1,000,000 miles for a trip to Asia in Business Class where I got the same thing for just under 90,000 miles through an Asian airline. Where is Richard Anderson? Please come back!
The experience was bad. Flight was delayed to handle maintenance (understandable) but still there was some dew forming and dropping as droplets on few seats. Internet at best was allowing some browsing but at a snail pace.
We got stuck on the tarmac taxiing after landing early so we didn’t get off the plane until an hour later than we thought we would
It was okay. We were delayed for weather reasons, but the pilots and the flight control staff figured a way around the storm and were able to get us to Los Angeles safely. Not all the staff members were polite, but the entertainment on the flight was good.
Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
Delta continues to set the benchmark for traveler-friendly service with minimal disruption and clear communication within the mainland US (coast to coast). I am consistently pleased to be a Delta customer, and this experience once again met my expectations. There was a brief delay departing from MIA due to a technical issue that required the aircraft to return to the gate. However, the situation was handled professionally and transparently. Fortunately, my planned layover allowed ample buffer time, so the adjustment caused no stress. Overall, another smooth and reassuring experience.
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
Worst service and meal in Delta First Class ever. I am really surprised as a loyal Delta flier. There was no welcoming or warmth from the crew toward us or our fellow travelers in the First Class cabin of the Airbus 321 Neo plane.
JFK is the worst airport and JetBlue is the worst airline
A more comfortable seat. Padding would be really helpful but I've read the airlines don't want customers to be satisfied with economy seats.
It was fine for what it was. It’s not luxury travel but it was efficient, for the most part. Having my carry-on transferred into luggage however, was unwelcome.
I was seated next to an autistic child who was out of control and had a child behind me kicking my seat for most of the trip. I will never fly JetBlue again. Ever. I don't care how cheap it is. It's terrible.
All airline travel outside of First or Business class is an ordeal to be endured. This trip was ok, small o, small k.
Crew were fantastic and so catering and wonderful! Full score for the entire crew!
The flight itself was fine, but the boarding process was extremely frustrating. There is no one scanning boarding passes - passengers just scan themselves and enter the jetway. By the time my husband and I got on the plane and were halfway to our seats they determined there were too many bags on the plane and everything at that point needed to be checked. This created a lot of unnecessary chaos. They should have alerted people before getting on the plane that they would need to start checking bags instead of waiting until people were already on the plane.
I had a horrible experience with TSA at the airport. I had to go through TSA several times as there was some issue each time with a piece if clothing I had on. It was so busy & chaotic that I ended up forgetting my Apple laptop at TSA. It’s been days & I can’t get through to anyone to get useful info on how to get it back. I’m very angry because contacting lost & found shouldn’t be this difficult. Employees should know what is going on at their place of work. It seems no one knows as everyone’s answers are contradictory, or you can’t speak directly to anyone as the calls are automated. Very upsetting.
My experience with Eva sir was good except the long walk in LA Lex, that was inconvenient for my age,
the staff was very helpful and the airline was very good.
The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.
Not too much it was pretty good all the way around
American Airlines put the food on the wrong plane which had already taken off by the time we took off so we had no food on the plane.
I believe my father had a good flight. What was not good, was the associate who helped us during Step 2 of check-in. After getting his boarding passes and bag tags, we proceeded to Step 2 where we were met with Carol. This was around 3:15-20pm at Phoenix Sky Harbor. She weighed my father’s checked bag which was 2lbs over, she recommended removing a pair of jeans to correct this. My father asked/joked if “she could just let him go” and she fairly rudely responded something along the lines of, “I don’t own the airline so no I can’t do that”. From this point on I just want to assume she was having a bad day. I spent my life raised in a business and front-facing customer service so I understand previous clients can make you feel irritated. How she continued to act leads me to believe she was really careless about her job or racially biased/straight-up racist. After we moved the 2lbs to his other bag, she told us she believed he would need to claim his bag at his connecting flight in Hong Kong, before it could go to his final destination, Malaysia. This thoroughly confused us as we are fairly frequent international travelers and 95% of the time the bag is sent to its final destination without this requirement. Last time we traveled to Malaysia was less than a month ago, so again we’re fairly confused. Multiple times she used a fairly aggressive tone of “I know what YOU THINK, this is what I believe”. The multiple “YOU THINK” as if we didn’t understand what she was saying was rude and insulting, and her tone came along with a insincere smile, hence the feeling of she was racially biased. Despite the fact that she might have been having a bad day previously, it is AA’s airline’s duty to train their employee about international bag protocol, as clearly AA is a major partner of internationally traveling airlines. Carol made the experience overall unenjoyable sending my father off and made us both question AA’s training of their employees.
I have to sit in the middle for more than five hours because the first flight was delayed. Terrible experience. No more American Airlines.
The boarding process was slow and we had a delay on the tarmac, not the fault of the airline. They had ZERO food options available for purchase which shouldn't happen.
My flight in Dallas had maintenance issues. Which caused us to missed our connecting flight in LA. We had to stay overnight in Los Angeles. American Airlines booked us a hotel. The hotel was the Holiday Inn. It was horrible. The whole hotel smelled like weed and there were people rambling all night long up and down the hallways. The carpets in the hallway and the room has stains. There was dirt on the floor. It was so nasty that I slept in my clothes.
Great. Clean. Seats comfortable. Food was free. Had new release movies.
The experience with American Airlines was good, although the Philippines Airlines flight was much better (better seats, better food, better entertainment options, overall better). Again, the MIA to LAX flight was fine, but nothing in comparison to the comfort and accommodations of the Philippines Airlines flight from LAX to MNL.
2.5h delay due to unruly passenger in first class. Had to be removed from the flight. No food unless pre ordered. Didn't know we would need it because of delay.
Flight was delayed by about an hour, once we arrived at LAX we had to take a shuttle to the baggage claim - it was completely disorganized. The agents at the shuttles were rude and unable to provide any information. Frontier charges extra for everything from bags to drinks - at the end it ends up being more expensive than flying the better airlines
They canceled flight. Hard to believe there was even a plane incoming for us to get on
Plane was down graded and I lost my uncharged exit row with more leg room. No mention or offer of refund from podium. Flight attendant was nice to explain this happens often and that I could request a refund via online form submission. I did this and have heard nothing back.
Horrendous. I do not recommend Frontier. The passengers lack manners and decency, and the flight attendants lack professionalism. If I wasn’t in a bind to fly with 48 hours notice for a job interview, I would not have selected a flight with Frontier and I never plan to fly with them in the future.
The seats were hard molded plastic covered in plastic vinyl. And the scam to charge people extra to sit together. Don’t they know we can just ask someone to trade seats. And watching the staff separate young children from parents… super classy. We had to guilt them into offering up our seats. This companies policies suck. Don’t give them your money.
The plane was clean, the crew was friendly and helpful. It’s a low cost airline so there was no food, drinks or in flight entertainment but we didn’t expect any of these things. In the room for improvement department, they should install USB ports in seats to charge mobile devices.
I was surprised that all baggage, including carry on, were charged. Each additional bag went up in cost. Really disappointed in the additional costs.
There was no easy way to check in. I don't want to install an app to checkin. I will use alaska from now on because they have a web check in method that is easy.
Most horrible airlines. Please avoid it. It's ok to spend $50 extra for delta, united or Alaska
After 5 hours of delay, they cancelled the flight. Very disappointed
