Daily cleaning, installation of cabin HEPA filters on flights from Florida to Los Angeles
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Scores according to KAYAK customer reviews
"No individual TV screens. So you must have a device like an iPad or a phone or a laptop to connect to their media service. Movie selection was mediocre at best. A lot of useless programming in my opinion. Also had a first, was asked to put my mask on between sips of a drink. That’s the first I’ve ever heard of that! We ate out every meal for a week straight and no one asked us wants to mask up between bites or sips. Nor did other Alaska flights ask us to mask up between sips. Thought it was pretty ridiculous."
"I missed a connection due to a 4 hour maintenance delay. The worst part is that I can't even attempt to rebook the flight because there is no way to contact Iberia. The desks were closed because there were no more flights that day. They never answer the help line or facebook. I simply cannot, in any way, even get ahold of a person to help me rebook this flight that cost 1000 dollars and was ruined by the fault of the airline. So I am stranded in LA right now, frantically trying to get ahold of anyone from Iberia to help me get to Spain."
"Thank you for giving us new planes and plenty of storage space."
Cons: "Refundable tickets"
Pros: "The flight wasn't full which is always nice and they served full size cans which is also a nice little note."
Cons: "The plane was pretty old and people just started sitting wherever. It was chaos as my wife and I sat in our assigned seating and just watched people wander like animals."
Pros: "Easy boarding. No issues."
Cons: "Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone."
Pros: "Comfortable seat and free drink"
Cons: "Probably if they offer few snack like a chip or nuts."
Pros: "Crew, efficiency, movie/show options"
Cons: "No alcohol, food options (vegan), tv screens in seats"
Pros: "Flight attendants were nice"
Cons: "I never received the flight. It did not exist. I had to buy another ticket."
Pros: "Ok crew, not the best planes and service but good enough to get from A to B. Was I happy with the flight? No, will I use them again? If the price is right for sure."
Cons: "Friendlier crew and better service"
Cons: "Plane was old and tired. Food choices very limited."
Pros: "Crew was friendly, great entertainment"
Cons: "Temperature inside the plane was freezing cold, ran out of snacks & small bottled water for premium economy"
Pros: "Crew was very nice and professional."
Cons: "Turbulence. Assigned a seat that doesn’t recline"
Cons: "Luggage space issue could have been handled prior to flight not on a volunteer basis."
Cons: "My bag arrived with a huge gob of grease on it which ruined my shirt It also appeared to have been run over or dragged which damaged the strap and plastic buckle The bag also now has a hole in it The baggage service personnel were very friendly and accommodating"
Pros: "The crew was nice and we enjoyed the inflight entertainment"
Cons: "The flight was a hour late and we almost missed our connecting flight they actually had to hold the plane for us"
Pros: "The landing at PDX was the best I've ever experienced, bar none!"
Cons: "The cabin crew from Florida to LA weren't oriented to Alaska Airlines Sips and seemed discombobulated with their service...no one seemed to know who was responsible for specific service options. One attendant had a short skirt on. An in flight emergency, she would have been useless"
Pros: "Premium economy seats were great."
Cons: "Bring your own ear buds or headphones."
Pros: "Friendly crew. Loved the chargers on the seat and in flight entertainment."
Pros: "Nice new plane with good entertainment."
Cons: "My experience: Animal Abuse during boarding, cancellation of flights every single time I’ve booked flights, horrible mess with customer service, just don’t care about people..."
Cons: "Cramped plane. Unfriendly staff. Broken seats. Not even a bag of peanuts. Dirty. Will not fly Alaska again. First time and made horrible impression."
Pros: "Left on time, smooth ride, arrived early"
Cons: "Was in first class front row. I was offered only one drink the entire 6.5 hour flight. The flight attendant in first class never came around and asked if i would like anything else. The potatoes served with the meal were not cooked completely and they let the entire coach section use the forward bathroom so it was like sitting at the very back. Had to wait several times for several others before i could use the first class lavatory. They didn't turn off the cabin lights until very late in the flight so we could sleep. The flight attendant(s) in first class were not friendly. Wifi was horrible and almost not useable. Definitely not worth the $29 I had to pay. I fly this trip regularly and are almost always delighted but this trip was disappointing to say the least."
Cons: "Changed gates twice, boarded late, sat ont he runway, waited for a gate on arrival and then waited for baorrding ramp."
Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"
Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."
Pros: "Cheap direct flight. Comfortable seats with headrests and personal TVs with great free movie selections."
Cons: "Don’t forget to bring a headphone adapter for the old school jacks. (They’re supposed to have earbuds on the flight but they were sold out)"
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Everything!!!! Especially The Flight Attendant Staff. And For The Price, From Departing From JFK-NYC To LAX-Los Angeles Is Fantastic!!!! I Would Definitely Recommend This Airline To Anyone Who Wants "Great Service" At A "Great Price";-D!!!!"
Pros: "The assistance by the San Jose CR Alaska office re; my misplaced carry on and their super help in the return exchange of backpacks"
Cons: "Meal on board charges"
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Cons: "Had to deplane cause your pilot exceeded his flying hours. Can be easily avoided if you have better management and not cutting things so close."
Pros: "Comfortable seats & food was okay"
Cons: "Issues with payment as they said “due to booking through kayak” and it delayed my check-in and again when boarding... and then had to pay again in order to board the plane. They flight was then delayed an additional 1.5hr due to “emergency pieces missing”. They also lost my bag... and I’m traveling across the country with an infant."
Pros: "...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but..."
Cons: "1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it."
Pros: "Leg room"
Cons: "Lousy wifi"
Pros: "That the problem was eventually fixed."
Cons: "I arrived at the SFO at 715. I checked in and went straight to my gate. After sitting in the gate area just a few minutes, the women at my flight desk announced a delayed flight(flight would depart at 10 instead of 855) The asked that passengers come retrieve their meal vouchers. She checked my boarding pass and I went and ordered myself dinner and returned to sit down close to 9pm. I waited for the screen to change for the new flight information but it never did. The terminal was busy with music and basketball finals.lost of mumbling announcemrnt so I kept checking my flight screen and it still had the original flight. I sat waiting. All of a suddent the tv changes and it’s a different destination??? I got up and asked why my flight wasn’t posted and she told me ‘sweetheart your flight left 20minutes ago.’ I was shocked. How could this happen? She informed me i’d missed my flight that was never delayed. I was so tired and worried and she kept calling me sweetheart. Telling me there were mo more flights but that she’d put me on a 6am the next morning. With my disability I was so worried I pushed and pushed and spoke to both counter airling people. Finally, I got mad and she put me on united. I am so upset about the whole ordeal. That was a surreal awful experience that had me crying on the way home."
Pros: "Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure."
Cons: "Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "I liked watching the fact that I was able to finish a movie that i began on a previous Alaska flight. I’m trying to reach towards MVP, so I was unfortunately disappointed in other aspects."
Cons: "Well other than the fact that the flight was delayed by two hours, I was given incorrect info. When I asked the staff member at the gate about what group I was boarding with, he told me to line up with the first group only to be asked to turn around when I reached the front. Also my seat did not recline back and it wasn’t a seat up against a wall. I’m leaving the plane with a sore neck."
Pros: "A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent"
Cons: "Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault"
Pros: "Not much to like this time around"
Cons: "Boarding attendants announced that the flight was delayed just 10 minutes before boarding time because of weather. Flight was from Seattle to Los Angeles and the weather was clear on the flight path. Two hours later, an announcement was made that it was actually because of congestion at the airport (poor planning) and yet, they did not offer anything to the passengers for the inconvenience. We boarded the plane two hours late, only to sit on the tarmac for another 40 minutes. This situation could have been handled so much better by Alaska Airlines."
Cons: "I fell and broke my collarbone, called to change my ticket and no one would help me. Terrible customer service."
Pros: "Flight attendants, good service goodies , On time flight and smooth flight !! I been using Alaska for many years and is one of the best airlines ... even to book my flights"
Cons: "No words"
Cons: "You gave my flight away and I was still there 20 min before my flight!"
Pros: "Love everything!"
Cons: "The only issue I had was that we were delayed about 40 minutes after being in the plane because the pilots weren't there and the AC wasn't working yet so we were roasting while waiting for them to arrive. The attendants were very apologetic and kind though, passing out water and helping guests be as comfortable as possible. The only issue I've ever come across with this airline and it was still handled with kindness and efficiency, so DONT let this discourage you, Alaska is great!!!"
Pros: "That I was finally able to go home."
Cons: "My first flight to Alaska was delayed and my flight leaving was cancelled completely. I called customer service and was told I would be given a refund for all the trouble my cancelled flight was causing making me late for work and my ride being unable to pick me up at the new landing time. I never received a refund and my rebooked flight got cancelled. I almost didn't get home on that flight either, but the customer service agent found me a seat. I never received a refund and I missed out on pay at work. I never want to fly Alaska again!"
Pros: "Free hour of wifi as a T-mobile customer. The ability to change seats right up to the moment of boarding. It was my first flight ever and The Captain and crew did a great job to make the flight enjoyable and comfortable."
Cons: "As someone who has meticulously traveled the world over on Google Earth, i was enthralled to finally get to do it in real life. I was looking to bring up a GPs trackers or some kind of map application so i knew where i was flying over. I couldn't gain any access to any type of application due to GPS restrictions. This might be a rule for plane rides that i'm not aware of however."
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
"plane was delayed 1 hour"
"Everything was fine"
"On both my flights to and from Cabo, my flights were over an hour delayed."
Cons: "The 2.5 hour flight from MIA to NYC was delayed four hours. The gate was changed about four times and the plane that finally arrived was older and had zero outlets. We were not given the option of headphones. Mainly the flights delay was the absolute worst. In 2021 a flight from NYC to MIA is basically a commuter flight and both ways my flights were delayed such incredible amounts of time."
Cons: "We had a 5 hours delay and crew didn’t have any information"
Pros: "Crew was friendly and accommodating The aircraft was clean"
Cons: "Food/Snack options Ability to connect Bluetooth to television"
Pros: "Flight was smooth"
Cons: "Newer plane with outlets to charge phones iPads etc"
Pros: "I love JetBlue service and the crew. Every time."
Pros: "Seats Social distancing"
Cons: "Nothing Was perfect"
Pros: "Very comfy seating. Polite flight crew."
Cons: "A cookie before landing I feel is a bit underwhelming. I preferred the warm bagel with cream cheese. Especially if you have to run off straight to work after landing. So maybe it sounds like a nit pick. But it would be nice to maybe have a choice of a cookie or bagel? Just a thought."
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Pros: "The crew and leg room are really good compared to comparable flights on United, Delta or American. Especially love the power plug behind the seats."
Cons: "Couldn't watch any movies, and most of the DirectTV movies would not play. I was in seat 24 F, and 24 E had the same issue. They told us the reset the system, but it didn't help. Still, plenty of entertainment and on an actual screen on the back of the seat. So I consider it only a dissapointment on an otherwise good airline."
Pros: "Todo fue muy bien exelente"
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "Boarding was a breeze. I was a little late and wanted an aisle seat even though I had no hope there was one available. The gate clerk was very pleasant and was able to move me."
Pros: "My experiences flying with JetBlue have been consistently great! Delays happen & are of course out of the crew’s control, but offering free snacks while we waited & the efficient boarding process, along with the free movie & TV choices on the seat back screens, make the process great!"
Cons: "My only issues have been with LAX itself & staff there (nothing crazy, just less than stellar service & somewhat rude staff occasionally) but flying with JetBlue has been awesome."
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "The colors"
Cons: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Pros: "The Agents at the counter in the terminal gate were courteous."
Cons: "My flight was delayed because an attendant had to be swapped out, then the replacement was stuck in traffic for an hour (why not have all attendants ready on-airport?). Comically, we taxied on the runway for over an hour, which caused more delays with the plane needing to be de-iced. Figured I'd put all that behind me, but then the flight experienced one of the worst turbulences I've been in. We jerked through the skies many times, and the pilots weren't reassuring. Thankfully we landed okay, but not after being late by multiple hours. Also, JetBlue needs to invest in its planes, esp. its Couch section. I felt like a pretzel with on room to breathe."
Pros: "Safe quick flight for the long journey despite delay in boarding and departure"
Cons: "Major delays not only going but returning with JetBlue. This was my first time flying them and I’m likely to never use them again. Poor customer service as no one was willing to help with WiFi set up on the way going since I’ve never flown them. Luckily I found 1 nice flight attendant and he helped point me in the right direction in set up. Overall not impressed with service and performance of this carrier."
Pros: "The space and chairs The choice of movies"
Pros: "Free WiFi! Taking off and landing on time, smooth boarding, good snacks"
Cons: "The staff seemed a little tired but not unkind, just not psyched to be here."
Pros: "Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane"
Cons: "All the other airlines"
Pros: "On time flight. No issues at all during the flight"
Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"
Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."
Cons: "the plane was so cold that many passengers complained and they didnt have blankets not did the turn the air down. I was so cold I couldnt find a comfortable poisiton and I was already wearing a jacket and long pants. Passengers should never be exposed to such drastically cold temperatures and ignored despite complaints."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Our flight was delayed and she made sure we will arrive in our final destination with no kinks or issues We were Re routed to Washington Dulles Airport instead of LAX and flew all the way to Cebu Philippines via Korean Airlines which we were grateful and happy"
Pros: "Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber"
Cons: "See above please."
Pros: "All our flights with jetblue were excellent"
Pros: "I felt comfortable in my economy seat with my individual entertainment center for a 6 hour flight"
Cons: "They do not enforce the edict of 1 carryon bag per person"
Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "I liked that Jet Blue has a really big selection for viewing/listening."
Cons: "The crew announced WI-FI was broken, and then the movie I was watching, cut out."
Pros: "They made a potentially difficult departure from JFK in a snowstorm super easy. And they couldn't be more helpful."
Cons: "Man, the regular seats are just too small."
Cons: "That we arrived 30 minutes early and had to taxi for 30 minutes until there was a gate. Annoying!"
Pros: "The airline stewardess was patient and very attentive once I developed a headache. After a couple of non-Aspirin, I was enjoying my vast array of movie selections"
Cons: "Honestly, I can not voice any concerns or problems I had with the flight and crew. Thank you Jesus, God carried us through"
Cons: "A 2 year old child screamed approximately 4 of the 5 hours we were in the air. The crew should have brought it to the attention of the parents or asked that they take the child to the back of plane and try to calm him down ."
Pros: "I like what i always like, ro ok my seating in economy, crew who are friendly, good entertainment. I also lije that in boarding, peopke who tried to jump on early were asked to wait until their group was called."
Cons: "It was a very bumpy ride for about 1.5 hours which is stressful. I'd like to hear more from the pilot in these situations."
Pros: "the marketplace, the extra legroom, that announcements weren't too loud and didn't come in thru headphones. the design of the plane"
Cons: "the tv kept flipping out everytime my row-mate put their elbow on the arm rest."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Pros: "The crew was great and boarding and take off were very smooth. TVs were big and had a lot of options for entertainment."
Cons: "Waited 15 minutes on a taxiway for a gate once we landed and another half hour for the carousel to start dropping our bags at baggage claim."
Pros: "In flight entertainment was great"
Cons: "On a 5hr flight they stopped service after 2hrs and never offered any food for purchase. We were limited to the free snacks only which was lame."
Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."
Pros: "Crew were fine, boarding was easy. But on a 6 hour flight you have an expectation that the media will work, especially from Jet Blue since that’s what they build their business on."
Cons: "50% of the entertainment consoles were not working."
Pros: "Comfortable. Nice, new plane. Friendly staff"
Cons: "There were no new movies even though the pamphlet said there should be. There also were no meals to but, which is standard for a later flight, but was still disappointing."
Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."
Pros: "The flight was very comfortable with very attentive staff"
Cons: "The overhead announcer was very muffled and difficult to hear on the aircraft."
Cons: "They don't have free meal services and they ran out of the meals you can purchase, we weren't pleased"
"Horrible scam. Make you pay extra for more leg room then switch your seat as you’re boarding to a regular seat. Never fly American!"
"Our flight was delayed by 7 hours"
"The plane is old and really small. Crew was great"
"With all the service cutbacks, flying is not a joyous experience anymore."
Pros: "Spacious seats"
Pros: "3 hr delay"
Pros: "The crew was friendly. The boarding process was very efficient. On-time departure and arrival. Check in process and baggage handling were exceptional."
Cons: "The flight was overbooked so every seat on the plane was taken. This made it very crowded and in the middle of the pandemic it made me uncomfortable."
Cons: "I don’t think so. Thank you!"
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Cons: "We need more drinks, water or food on flights over 3 hours!"
Pros: "timing and services"
Cons: "No more plastic cups in first class - and offer packaged nuts."
Cons: "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"
Pros: "Multiple gate changes (boarding pass gate did not match the departure screens in the terminal. I spoke with an AA employee. He was very rude while confirming the gate information) and several flight delays. By the time we boarded the plane, still departed another 30 min later."
Cons: "I understand flight delays may happen, but there is no need for employees to be rude."
Cons: "There were several gate changes and delays. My boarding pass gate information did not mirror the gate information on the terminal screen. When I asked the AA employee at the counter to verify the departure gate, he was extremely rude. I understand gate changes and flight delays may be expected, but it made for an awful experience."
Cons: "Had to walk 2-3 miles and made transfers just to get to my gate"
Pros: "The snacks"
Cons: "They put WAY too many people on one flight, during Covid it just is not safe"
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"
Cons: "Change your fist class cabin. If we’re paying that much for a 4 hour flight we should be in a better cabin. The flight from Lax to O’Hare was great but the plane coming back is old and ragged"
Cons: "extremely racist crew made flight uncomfortable for everyone."
Pros: "The flight was on time and the plane was clean and new."
Pros: "The crew was fine."
Cons: "The flight was packed full despite the ongoing pandemic. I will avoid flying American Airlines at all costs in the future. I was disgusted with how many people were jammed into this plane. The woman next to me was sniffling. I was so uncomfortable the entire time."
Pros: "Unlike other AA planes, the plane that flew this particular route was at least updated with seat-back screens."
Cons: "Unfriendly service. A sandwich wrapped in plastic wrap is an absolutely horrible excuse for first class meal service."
Cons: "middle seat was not blocked like most other airlines. Plane was full"
Cons: "More sanitation efforts. Stop overselling flight to help stop the spread of COVID-19"
Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Cons: "Absolutely full flight with no physical distancing."
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "I like that the flight left on time and arrived early at LAX."
Cons: "They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Cons: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pros: "The entertainment selection was pretty good on the flight. That is my only positive experience."
Cons: "The seats were incredible jam-packed together. We had a 9 1/2 hour flight from Tokyo and could not even sit without our knees touching the seat in front of us. My tray table couldn't even properly extend -- the seats are so tight my tray just folded up on top of me. The food was BAD. 1/3 edible out of each course, consistently. I saw other passengers also dumping untouched trays of mystery meat that came as a side. They handed out egg-tomato-cucumber sandwiches which were inedible. The tomato had gone bad and the egg had a sour taste -- I gagged when I took the first bite. I'm especially disappointed with the seat spacing, though. I had a really difficult time getting in/out of the seating aisle to use the restroom. Even with our bags stored under the seat, I couldn't get in without tripping on/getting my foot caught in the strap of our purses/backpack. I couldn't even turn on one side without my arms or legs touching the passenger next to me -- sore neck, sore back, and still couldn't even get a wink of sleep. I will not be flying internationally with American Airlines again. They are the epitome of an airline trying to cash in on as many seats as possible. Save yourself the trouble and fly Japan Airlines directly -- their food was great and their seats were very comfortable."
Pros: "nothing horrible flight"
Cons: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Pros: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Cons: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Cons: "My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again"
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "The crew was great."
Cons: "One of the worst flights ever. The plane was jammed. My seat was in row 20, directly across from the lavatory. The light was one every time they opened or closed the door. I had people standing right next to me with their rear ends in my face. The plane would be fine for a short trip with that many people and such small uncomfortable seats (and I am a little person 5'1"). But to put that many people on a "cattle car" for a 6 hour flight... no bueno. Also, I could not check in online to get seats and I wasn't able to upgrade. My husband was stuck 13 rows behind me. Worst flight ever."
Pros: "The entertainment selection was prolific, with many many movies to choose from including recent releases. The staff provided plenty of beverages to help the time slide by nicely. The seats had both USB and 110V power outlets which was awesome. The entertainment systems work with regular iPhone headsets which was good."
Cons: "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. The worst customer service experience I've ever had, even than Comcast. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. WTF. Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. No announcement, no agent at the old gate to direct passengers to the correct place. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip. No attempt to help passengers adjust to the destination time zone at all. Trying to open a window resulting in being curtly asked to close it. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. The connection and payment screens were very slow, which was because the wifi overall was very slow. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I will never fly AA again unless they are the last option at a non-horrible price. This was an emergency trip as it was, and booked through Iberia; thanks for nothing Iberia."
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
"I didn’t like anything about your flight"
"Worst airlines ever"
Cons: "There’s no entertainment. Can’t even charge the phone. Can’t even recline the seat very uncomfortable flight"
Pros: "Service malo"
Cons: "Service malo"
Cons: "I caught COVID from the other passengers. They were obnoxiously drunk, vulgar, and distinctly terrible."
Pros: "the crew and flight was good for the money I paid"
Cons: "Spirit could have given free water on such long flights as from Fort Lauderdale to LAX"
Pros: "Made it one piece"
Cons: "Delayed 45 min after boarding on hard seats and no a/c. It was a red eye flight and they wouldn’t turn off the main cabin lights so I couldn’t sleep. The other usual spirit shitty seats not padded, no full table, can’t recline and charge for everything including even water on a six hour flight."
Pros: "That I was spared direct contact with the vomit"
Cons: "That my daughters seat and purse and shoes got vomit in them. The purse was fabric and after getting it professionally cleaned today it is definitely ruined. I feel some sort of formal apology & compensation is necessary to resolve this"
Cons: "I pay for a flight ticket from fort luterdele to Los Angeles $290 1 way that was way expensive then other companies when I got to the check in I needed to check my bag they ask from me to pay $50 for 1 bag (way to much) and they bean so rude to me like I did something wrong that I didn’t check my bags when I order the service"
Cons: "the seats were very uncomfortable and the flight terminal and gates kept changing and they do not offer complimentary drinks nor snacks on the plane"
Pros: "The fact that the flight was red eye and that was the only reason I booked it."
Cons: "Well where should I start, paying for my check in $50 for no reason, huge Line to drop off the bag, huge line for security and all around the attitude of ppl that work for this line. I don’t blame them I’m sure they’re treated just as bad as SPIRIT TREATS THEIR CUSTOMERS!!! Continue to be greedy SPIRIT, with your fee for faster check in faster bag drop off Check in the luggage or take it as carry on but that will cost you more. SPIRIT YOU ARE RIDICULOUS AND I LOOK FORWARD TO THE DAY YOU RUN OUT OF BUSINESS!"
Cons: "A member of the crew was not friendly and very abrasive and they try to upsell all products. Woukd be best to stop bait and switch customers. I did not have enough room to place a laptop in front of me and work comfortably and would have been great to at least offer customers water as part of the paid fee if they don't want to give sodas for the duration of the flight. I woukd never travel with this airline again."
Pros: "A cheap ticket."
Cons: "The food selection"
Cons: "Flight landed in Florida. Plane stayed parked for over 20 minutes making me miss my connecting flight, no accomadtions or compensations for this. Rude agents, cheap ticket but everything else is very expensive. Never even heard of paying for a carry on before this airline."
Pros: "The flight itself was uneventful."
Cons: "I HATE being nickeled-and-dimed to death. Having to pay for a carry-on on top of my checked luggage. In the end, Spirit Airlines is no cheaper than anyone else. If there had been ANY other direct flight available, I would have taken it. I HATE having LITERALLY no leg room - my knees were touching the seat in front of me. And I'm short. I HATE having almost no tray table - impossible to set down a drink or do anything. All in all, I will do everything in my power to never fly Spirit again."
Cons: "The check in process, and long delays. Not good at all!"
Cons: "5hrs to get to LA and nothing free to eat and to drink. that so stupid. and paid to much for your carry on"
Cons: "This portion of the flight was uncomfortable as the seats did not recline. There was no offer of even water for the duration of the flight. I understand it is an inexpensive option for flights but I think this is a bit extreme."
Cons: "Flight was 1 hour and 30 mint delayed but they put everyone in the plane and then told us that because weather we have to wait in the plane,even they know already that it will take time but they don't care about us and put us in the plane for 1 hour and 30 mints .i will never ever travel in there small airlines again.they don't care about there customers."
Pros: "Flight was smooth and airline crew was efficient. Price of flight is good although it gets diminished when you have to pay for everything else."
Cons: "That you have to pay for everything. You can't even get a cup of water for free. Seats are extremely uncomfortable and too close to each other. Can't recline the seats at all and have little to no leg room while sharing the arm rest with the person next to you."
Pros: "I understand your concept of saving fuel etc and only charging passengers with luggage but atleast make the seats comfortable. It has to be the worst flight that I have taken EVER. I am 5'.8" 180lbs and couldn't sit straight without my knees banging against the seat infront of me. The seat would not recline and was miserable for 6hrs."
Pros: "The plane seemed clean and the people very nice."
Cons: "Once I accepted the idea it was only a backpack size personal belongings which I had and no free snacks which I didn't need. I was fine. I liked the direct flight."
Cons: "The most uncomfortable airplane seat I've ever been in, with the exception of Ryan Air (which one expects).Narrow and no leg room. Flight was late. No service. They even charge for water. Yikes."
Pros: "Over all the flight was on time"
Cons: "Seats was very uncomfortable and no room and I'm a very small person."
Cons: "While checking in baggage the employee where really rude and not very helpful when it came to solving certain problems"
Cons: "Everything about this airline is the worst. At the end of the day I tried to save some money but still ended up spending more since there is no carry ons allowed unless you pay $55 dollars each way so making my flight an extra $110 dollars which is the average cost of any airline that is far much better than this one. Strongly recommend people to stay away!"
Cons: "It's a total mess! The Check-In counter sevice was the worst we ever had. We check in two hours before the departure, but we almost couldn't catch the flight. Quite few people had the same situation as us."
Cons: "The pilot disrupting often turning on the lights during flight when passangers were asleep. The only time the flight attendants were available was to promote a credit card or sell things. 6 hour flight and they charged for water. Seat don't recline . Never again in my life I will go on spirit airlines."
Pros: "have a lot of points on other airlines but was not traveling for work and a family member booked me on this. shocked by the delay but especially shocked by how rude one of the crew members was... seemed to be the norm/no other crew member said anything. astonishingly bad"
Pros: "I got home and pretty much on time. The staff on the plane were friendly."
Cons: "Check in on mobile was really difficult. Was forced to sign up for their mailing list. Then got into a loop and had to start over. Baggage fees are exorbitant so I signed up for their discount offer which cost $50 and was supposed to give me a discount on my bags. Discount didn't happen and I had to pay full price anyway. Their weight allowance is 10 pounds less than other airlines so I had to transfer a bunch of stuff to my carry-on. Sneaky fees and nickel and diming are such shoddy business practices. I Will not fly Spirit again if I can at all avoid it. Short-term gain results in long-term loss for Spirit given I am a very frequent traveler."
Cons: "Where do I start? This may be the most "affordable" flight you can find on the market but they make up for that. Be sure to print your own boarding pass because that's a $10 charge if you don't. If your luggage is even one lb over the weight, expect to pay $95. Need water on the flight? Pay up. AirMall magazine? Nope. Reclining chairs? Laughable. The staff's affect is flat and cold. Don't bother trying to reason with them, they could care less (especially"Karen"). If I could give zero stars on this review, I wouldn't hesitate. I wouldn't wish my experience with Spirit on anyone. I'd rather forget about it all and move on with my life but people have the right to know."
Pros: "The price of the flight."
Cons: "Charging for a carry on. Adds to the REAL cost of the flight. Seats are so close our knees touch the seat in front of us. No reclining seats."
Cons: "The staff was rude and unfriendly especially the person who checked me in."
Pros: "The return flight was way better than going to Florida."
Cons: "Going to Atlanta Airport and then from Atlanta to FLL was an experience that I have not had with any of the air-lines companies. It needs improvement."
Cons: "Charged $ 100.00 for 2 bags. Highway robbery."
Pros: "There is nothing good about spirit. They sent a follow-up survey with a link to a blank page, that is how little they care about customers."
Cons: "Ff you fly with only a "personal Item" the fare is a little bit less. If you have a bag you are wasting your money on this airline They charge for carry ons, and extra if they are overweight (a lot extra). The seats ate like seats on a city bus, fine for a block or two, painful after two hours. They charge an arm and a leg for everything, a reserved seat is $14(otherwise you get a random seat), a carry on at the gate is $100, ($48 if you but in advance). Even water is $3,"
Pros: "Unfortunately, I was not aware of Spirits business model or I would have been better prepared - the fairly well priced flight I got for my child and I were offset by having to pay OVER $100 for 2 CARRY on bags (that's right... Not checked but CARRY ON SIZED BAGS!! Low number of employees had lines everywhere and chaotic check in do to majority surprised by bag fees! Seats do not recline - no entertainment screens very "low budget". The advertising campaign is cute and makes the "no frills" look hip, but very tough cross country flight for us."
Pros: "I have taken Spirit on different ocassion and every time I do it's a disappointing ride."
Cons: "I had to purchase my tickets on different confirmations and they would not accommodate my sitting next to my children. They sat 5F & 5E and my ticket was 27 all the way in the back. I tried to request to upgrade but they were not helpful to move me up anywhere closer to my 2 kids. It was very disappointing to say the least."
Pros: "The price was good compared to other options."
Cons: "NO SPACE!!! My knees touched chair in front of me and I'm only 5'11". Chairs don't recline. Jammed in like a sardine in a can. Most uncomfortable cross country flight I've ever had."
Pros: "Go to florida"
Cons: "No recliners hard to sleep"
Pros: "Cheap ticket price"
Cons: "No TVs on a 5.5 hour flight to LA, no wifi, seats do not recline, and you have to pay $55 for a carry on"
Pros: "The crew was nice, friendly. They moved a pregnant couple from my row to "somewhere more comfortable" which left my row empty and I was able to lay down which was much better than the uncomfortable seats with almost no leg room. The landing felt very smooth."
Cons: "The line to check baggage was the super long, so long that crew members kept passing through calling for passengers of the next flights so as to expedite the checking of their luggage. I will never fly with checked bags on this airline again. The seats are very cramped. There is no legroom and the chairs don't recline. Everything is an extra charge, even snacks. There are no in-flight entertainment options unless you count the sudoku puzzles that print at the bottom of your boarding pass. I'd use this airline again only for short trips with no bags only bc their prices are cheap."
Pros: "Nothing at all"
Cons: "Whole experience"
Pros: "The price to upgrade to a larger seat was reasonable but someone who randomly choose there seat for 10$ sat next to me."
Cons: "The lines to check a bag moved extremely slow. The price to check a bag was extremely high. And boarding the airplane was very disorganized and the flights attendants did not do much to keep the line moving."
Pros: "Ticket ended up being 100$ more"
Cons: "You had to pay for everything. I was coughing and really needed water and it was 6$ Trip was delayed over an hour with multiple gate changes and then once on the plane took forever to take off. Seats were horrible very small and very uncomfortable"
Airlines flying from Florida to Los Angeles have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Los Angeles
Masks required on board, masks provided on flights from Florida to Los Angeles
Social distancing seating
Middle seats unavailable to book on flights from Florida to Los Angeles
Testing for antibodies, testing for symptoms for flights from Florida to Los Angeles
Waiving of change fees. Search flexible flights from Florida to Los Angeles