Find cheap flights from Florida to Florence
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|February||Best time to beat the crowds with an average 3% drop in price.|
|June||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$845||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Top 5 airlines serving Florida to Florence Peretola
Scores according to KAYAK customer reviews
Cons: "Movies , Wi-Fi , Live Shows"
Pros: "plane was clean"
Pros: "Crew was very courteous and helpful"
Cons: "More leg room"
Pros: "Food was great, creww was very nice"
Cons: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."
Pros: "The crew was polite and we arrived safely."
Cons: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Pros: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Cons: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air."
Pros: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"
Cons: "very small seats"
Pros: "Staff, food, on board entertainment all very impressive. Great flight."
Pros: "Great customer service, the crew was professional and courteous."
Pros: "On time. Friendly employees. No issues at all."
Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"
Pros: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Cons: "Nothing, really!"
Pros: "Quick trip :-)"
Cons: "45 minute delay, but those are pretty understandable and unavoidable."
Pros: "Crew was great. This flight is what I would expect from Swiss."
Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"
Pros: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Cons: "My seat was semi-broken, it was in constant state of reclining."
Pros: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Cons: "Some flight attendants were not attentive to service."
Pros: "The food was good and the crew was nice."
Cons: "No entertainment offered and the seats were cramped."
Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Pros: "Not very much. At least the staff was friendly."
Cons: "It seems like they always sit me next to the bathrooms. If I'm paying that much for a flight, I don't really appreciate having hordes of people lined up for the bathroom, bumping me constantly. I also don't very much like the door constantly opening and closing, due to noise and the obvious smell. Furthermore, I sat next to a family with 2 screaming babies. Overall, 8 hours of agony. Not a good experience at all."
Pros: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Cons: "All good!"
Pros: "The price, the timing, friendly yet professional staff & crew"
Cons: "Seats are way too close together for comfort."
Pros: "Fast and efficient transport option to Berlin"
Cons: "All good"
Pros: "smooth flight, comfy seats"
Pros: "Check in, crew were friendly enough"
Cons: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Pros: "The plane was remarkable and the service was excellent!"
Cons: "The wifi on the plane was horrible."
Pros: "Courtesy of crew."
Pros: "I enjoyed the entirety of the flight."
Cons: "No complaints."
Pros: "super-friendly crew. efficient flight. great price."
Cons: "those silly Swiss sandwiches. dont taste good and why do they have to be spicy?"
Pros: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Cons: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Cons: "Ice cream snack."
Pros: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Cons: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"
Pros: "Everything is perfect!"
Pros: "Crew let me sleep!"
Cons: "nothing to report since I slept!"
Pros: "That I was going to Florence."
Cons: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Cons: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
Pros: "The flight went very smoothly. This was my first international flight and it was a very successful flight. I enjoyed the meals and the flight attendants were very polite."
Cons: "I did not like that the very impolite lady sitting directly in front of me reclined her seat as far as it could recline. As my seat was unable to recline this provided little to no leg room. She refused to compromise. Luckily, I was sitting next to a couple nice gentlemen who switched seats with me."
Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Pros: "food was good and crew service courteous and attentive"
Cons: "Plane was very old. No leg room. Seats recline way too much until you can't even see the image on the screen anymore when the person in from decides to recline all the way let alone how uncorfotsblr it is to have the back of the front seat almost touching your face and serously limiting ability to move on the seat. Entertainment has super old interface, software."
Pros: "Good frequent food / beverage service."
Cons: "Bathrooms were pretty soiled - may have just been seen between having been noticed by staff."
Pros: "Our attendant was very nice with a great attitude."
Cons: "Luggage line in Zurich at airplane"
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Pros: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Pros: "The crew looked after us well"
Cons: "It was all good"
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Great crew. Very kind and efficient."
Cons: "American carriers seem to enjoy poor seat ergonomics."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "Great crew, comfortable and smooth flight"
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Cons: "Getting home 5 hrs later than planned"
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Cons: "My bag was damaged in transit"
Pros: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Cons: "Nothing. Trip both ways were outstanding."
Pros: "They didn't serve any refreshments or even water"
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Cons: "Seats were tight."
Cons: "Bathrooms needed more cleaning mid-flight."
Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"
Pros: "Service, meals, friendly and attentive FAs"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Pros: "Staff was very friendly"
Cons: "Headphone jacks are costume, could not use my own."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Pros: "Efficient, friendly, on-time!"
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Pros: "On time."
Pros: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Cons: "The narrow space between each rows for passengers to move from their seats."
Pros: "Food, crew, entertainment great"
Cons: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Cons: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"
Pros: "Very nice staff"
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Cons: "More than one hour delated"
Pros: "Getting off the stinky airplane...peeyoo!"
Cons: "The three hour delay in departure."
Pros: "Not much not to like about this experience except for cramped seating in coach."
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "Everything on-board was awesome...Great job guys!!!"
Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Having partied until 6am for New Years I was grateful for a bed on the flight home! Fantastic crew, planes and overall service!"
Cons: "Wish the arrivals lounge was open for flights arriving in the afternoon."
Pros: "Service. Addrional snacks serbef ice cream lollipop"
Cons: "Seat was hard need padding"
Cons: "This was actually a Delta flight (code sharing). The airplane was very dirty and the seats were uncomfortably small. I am 5'3" petite lady so I can't imagine how terrible the flight must have been for others. The meal was awful but I don't expect anything these days."
Pros: "Flight was smooth and amazing"
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Cons: "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
Pros: "The delta checkin desk were exceptional."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."
Pros: "I liked having the entertainment system on the Minneapolis to Atlanta flight. I was able to watch the football game which made the time go by more quickly. The crew was excellent and provided good service even though I did not have any food or drinks."
Cons: "I am always dismayed by how long it takes to get passengers on the plane. Once on the plane, it also takes too much time to get passengers seated. Passengers continue to bring luggage which takes up too much space in the overhead bins and have more items than permitted. I do not bring luggage on board because it is too hard to find space and it holds up the boarding process."
Pros: "Good crew, on time flight and departure."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Delayed, packed, bought a sandwich! Good sandwiches!"
Cons: "Packed and delayed"
Cons: "The flight was delayed over two hours"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
Cons: "The flight attendants in my could have been more visible other than just during the food service time."
Pros: "Crew was wonderful! Food was good. It was a good experience."
Cons: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Pros: "WiFi on board."
Pros: "No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "It’s become a mediocre airline."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "Friendly staff, on time flight"
Cons: "Boarding was a mess at MCO with too many gates close together all boarding at the same time and no seating."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
Pros: "I love flying with Delta because of the entertainment that they provide. It makes the time go by faster. My 5 hour trip was over before I knew it!"
Pros: "WiFi and free tv shows"
Cons: "My seat wouldn’t recline"
Cons: "3.5 hours late."
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "Smooth and on time boarding,early arrival, comfortable flight."
Pros: "Crew and landing were fantastic"
Pros: "Helpful, and kind"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "Connecting already departed. Scheduled on the next flight."
Pros: "Got grounded for five hours stuck on the plane."
Pros: "Crew professional and courteous"
Cons: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Pros: "The flight actually took off."
Cons: "No forewarning of weather impacting flights 3 days later, allowing passengers to potentially change flights. Two hour delay became a four delay which became a five hour delay. Delta reps entirely unhelpful when I asked if anything could be done, "Atlanta is a disaster right now." I get that these things happen from time to time, but Delta is handling this very poorly. I'm actually waiting for my flight out of Atlanta and it's also been delayed, luckily only for 30 minute this time."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Pros: "Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service."
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "staff was very good."
Cons: "The flight was bought through Virgin Australia and without much notice, the flight was switched to Delta. The seats were amply smaller, amentities were not good (blankets and pillows). Food was terrible and was not as promised when the purchase was made through Virgin. Seats were so bad that my back and butt hurt after a couple hours. I would rather pay a couple hundred dollars more to have a quality flight experience."
Cons: "Late boarding"
Pros: "Drinks served on flight. Comfortable seats."
Cons: "Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?"
Cons: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Cons: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Pros: "The crew should treat better passengers but overall is been good"
Cons: "Overall is been good"
Pros: "The crews are ok; hard working . Seat are comfortable too."
Cons: "I think that’s almost."
Cons: "Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver."
Pros: "Quick flight. O ly 2 people per row. Bags did not get lost"
Cons: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Pros: "Flight on time, crew polite and ready to help"
Cons: "Seats in the plane a little closer to each other than usual I think."
Pros: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Cons: "The bus to get to the plane was very cramped."
Cons: "Flight was delayed more than 1 hour 30 minutes"
Pros: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Cons: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."
Cons: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Pros: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Cons: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Cons: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Pros: "flight was on time"
Cons: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Pros: "Crew was good"
Cons: "Flight was over booked and they changed us the seats"
Pros: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Cons: "Unable to think of anything I did not like."
Cons: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Cons: "No language options on tv besides english."
Pros: "Very good service.."
Pros: "Quick loading and departure."
Cons: "The gate changing 3 times."
Cons: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."
Pros: "Movies were good"
Cons: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Pros: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
Cons: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."
Cons: "Unfriendly crew"
Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"
Pros: "Took me to great location"
Cons: "Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!"
Pros: "Love to be in the air... any flight"
Cons: "Price... When I found this flight it was under $500. As I waited for my check to be deposited the price went up nearly $500 as if it was programmed to go up if I didn't take book it the first time. From that point on, my flight was the highest priced flight np matter where I looked, my dates were the highest priced. Not happy. And my charges were more than the flight. How can that be fair. $400 flight $500 fee??? WTF??? But I needed the flight. I feel like I was screwed."
Cons: "Missed my flight because of other flight delayed. I had to rerouted through 2 extra airports."
Pros: "On time and a safe flight."
Cons: "Flying ECONOMY appears to be getting worse as time goes on. I have flown Lufthansa before and was very pleased .... but lunches/dinners served with cold wet bread leaves a lot to be desired. Also, when the individual in font of you reclines their seat, it becomes almost impossible to eat your meal. Overall still better than other airlines ... but clear that economy seating is like sitting in the back of the boat with little regard for the passenger."
Pros: "In flight entertainment"
Cons: "Seat pitch"
Pros: "Great service, great friendly crew and great food!"
Pros: "One and half hour flight, not much to report."
Pros: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."
Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"
Pros: "Great staff."
Cons: "The time it takes to travel. Can't control that."
Pros: "Friendly, attentive crew. Delicious food"
Cons: "Price to bump up to next economy level was prohibitive"
Pros: "Good variety in vegan choices."
Cons: "Please add pickle if possible."
Pros: "We arrived at our destination on time"
Cons: "Computer problems at airport. Waited about 45 minutes in line to check our bags. Plane left late. Very cramped seating."
Pros: "The food tasted really good and especially the bread was much more appealing than on our previous flight. The flight attendants were very efficient and attentive. I liked that they asked the person in front of me to put his seat up during the meal time. That helped me eat more comfortably. Entertainment options were extensive."
Cons: "Boarding was delayed and was tedious. It took forever because there was not an orderly line and just a jumble of people. We had to show our passports 3 different times between check in and boarding. People had put their passports away, then had to get them out again at the gate. That slowed everything down to a crawl. Our party was not accommodated when we asked for seats together. My husband and I were separated and we were separated from our kids. The ground crew did not seem to care. Take off was delayed, but the captain never told us why. The guy in front of me reclined his seat the whole time. I felt like a sardine in a can. So uncomfortable!"
Pros: "Ease of boarding, and a timely take off. The crew was attentive and professional. The entertainment available made the 9 hours go by quickly!"
Cons: "The food was edible but not the best. The bread was especially disappointing-- ice cold and doughy! I hate those reclining seats. When you have your meal tray down it is impossible to move."
Pros: "Your services and email updates were some of the best in the business."
Cons: "Your website is the least friendly we have EVER encountered."
Cons: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."
Cons: "Very bumpy. Not a good flight"
Pros: "Plane0was on time and they served us a very tasty sandwich."
Pros: "The smooth flite"
Cons: "Some crew members were quite racist especially one Ms ectyon who was in the last section of the aircraft where I was and one big guy a ground staff who was standing at the entrance of the aircraft on the right hand side.Ms Fitsher was very nice though."
Pros: "Crew was friendly and capable."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Wifi on klm"
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "Flight got cancelled"
Cons: "Staff rude and short"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "There was no wifi on flight"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "not really"
Cons: "No reading light in my seat..."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "I slept pretty much the whole time"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Cons: "We did not get two of baggage at the destination."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The flight was great."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Excellent service, excellent food."
Pros: "Enough space good wine and on time"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pros: "Very friendly and helpful crew."
Pros: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Cons: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."
Cons: "Lost lugage not yet delibered"
Pros: "Crew was good, boarded early and arrived a bit early."
Pros: "Friendly staff Food was great Constantly handing out water and drinks"