Daily cleaning, installation of cabin HEPA filters on flights from Florida to Jacksonville
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Scores according to KAYAK customer reviews
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The crew at Missoula airport was amazing, and most friendly"
Cons: "Got delayed"
Pros: "The movie options"
Cons: "Compensation for having waited an hour and a half extra."
Pros: "nice crew and newer plane"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Cons: "1.5 hour delay...no reason given!"
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Everything met my expectations"
Pros: "Love it"
Cons: "Plane was FREEZING!!!"
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Cons: "At least free water"
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Cons: "Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!"
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "The great job the crew preformed."
Cons: "older plane - seats were not comfortable."
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Cons: "The plane was hot"
Pros: "On time. Quick and easy flight!"
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "Seat was upgraded."
Cons: "Flight delay 5+ hours poor Service"
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Cons: "Took forever to board and get off the plan."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "As Scheduled, staff hospitality"
Cons: "+$25 extra each bag, seats not near travel companion"
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "I had a good flight and the Captain kept us informed of our flight delay in departing. S"
Cons: "A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful."
Pros: "Lots of room, free beer, extra snacks, quick boarding"
Cons: "Exit rows in main cabin have much more leg room. Food was good but could have bought better food to bring with me on the plane and not spend as much money. Still have to pay for wifi. Basically the only perks are a wider seat and some extra snacks."
Pros: "Good flight and good meals"
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Comfort and food."
Cons: "No beverages were available to even purchase!"
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Pros: "We appreciated being upgraded to first class using my segments."
Cons: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Pros: "Great stewardesses"
Pros: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Cons: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Cons: "just the food options were not that good. all other things were ok."
Pros: "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
Cons: "Wifi was unreliable."
Pros: "Very nice crew!"
Pros: "Fight was reasonably smooth. Flight was on time."
Cons: "Being able to afford 1st class"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Cons: "On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight"
Cons: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Cons: "It is clearly the policy or American Airlines to discriminate against passengers based on their class of flight"
Pros: "Arriving in SFO for Christmas"
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"
Pros: "Very efficient attendant who compensated for hot jet"
Cons: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Cons: "The flight was delayed due to weather"
Pros: "Nothing to complain about!"
Pros: "Comfort and food"
Pros: "Flight attendants"
Cons: "Very cramped searing"
Cons: "I loved the fact everything was exactly like the booking information. No hassles and no issues."
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Cons: "The a.c didn't work and it was really hott in the aircraft."
Cons: "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"
Cons: "gate assignment took too long"
Pros: "The direct flight, less time"
Cons: "The seats aren't comfortable on any flight, the was tv only, no movies, snack aren't healthy for someone with food sensitivities"
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Cons: "Not very helpful in rebooking"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "Very quick curbside check-in. TSA check went quickly and gate was easy to get to."
Pros: "I. Did not take this flight had a family emergency had to get home right away"
Pros: "Boarded on time and was easy"
Cons: "The food"
Cons: "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
Cons: "Sticking me in the middle row"
Cons: "The crew was rude and were just sassy."
Cons: "Didn't ask for any food so can't rate that or entertainment"
Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
Pros: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
Cons: "No complaints."
Pros: "Piglet did a great job, flying through and around storms. A smooth flight in stormy weather."
Cons: "Turned out the lights too early."
Pros: "everything was polite with a lot of courtesy service was given excellence I would recommend to everyone at all times everything was clean too"
Pros: "Best airline ever"
Pros: "The cue was great. Did not try the food! Overall I had a ver good experience. The seats on the airline needed more leg and seer room . The space was uncomfortable. And I am not a fat person"
Cons: "I guess the same! The crue was very nice and helpful! It's the space that was shared with the other person that was painful"
Pros: "The seats had head rests"
Cons: "Rude staff, flight was delayed. No food or drink service."
Airlines flying from Florida to Jacksonville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Jacksonville
Masks required on board, masks provided on flights from Florida to Jacksonville
Social distancing seating
Middle seats unavailable to book on flights from Florida to Jacksonville
Testing for antibodies, testing for symptoms for flights from Florida to Jacksonville
Waiving of change fees. Search flexible flights from Florida to Jacksonville