Pros: "That the plane was newer"
Cons: "The service and entertainment options... and the WiFi was terrible"
Cons: "Airplane temperature. It was warm and humid."
Cons: "Freezing in biz class and NO extra blankets. Existing ones too short. No nibbles service either. Pathetic."
Cons: "I had never flown Norwegian Air before. It was a very comfortable flight."
Cons: "The inflight system was hard to use. The rented iPads had to be given back almost an hour before the end of the flight."
Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"
Pros: "Andrew and James the flight attendants were fantastic. The flight crew was great. Very smooth flight."
Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Cons: "Nothing. Everything was just perfect!"
Cons: "Delayed flight by several hours. When the replacement plane arrived, the crew had to leave for a replacement crew. We arrived in New York half a day after our scheduled original arrival."
Pros: "Quick boarding"
Cons: "More room"
Pros: "Vouchers and free food after 9 hour delay"
Cons: "Not have us board and deplane and waiting for 9 hours."
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Cons: "You pay first class a looot of money But your seat can not even recline properly"
Cons: "Delayed 1 hour and 43 minutes. Unacceptable."
Cons: "first class seats were not that comfortable and would not recommend taking this flight as a red eye"
Pros: "Entertainment selection was really great. A large number of excellent movies"
Cons: "Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath."
Pros: "Crew is always lovely on these flights. attentive and courteous."
Cons: "I got bumped to first class. Which sounds amazing, until you realize it’s the worst first class you’ve ever experienced."
Pros: "Crew was ‘amazing’!!!"
Pros: "Amazing crew, amazing plane...the conversion from virgin to Alaska has started, and it didn’t disappoint. Lots of leg room."
Cons: "No complaints!"
Pros: "completely not flight was 11:45 they fly on 12:15 after stopping Multiple times on ramp also even flight land at 8:18 Supposed to be at 7:55 because of uber driver charge me waiting fee and in flight i ask water so she said i’ll give you in air and in air she didn’t came for 1:30 for offer water"
Cons: "crew should be better and flight should be on time"
Cons: "No seat assigned at check in. I got the window seat on the last row, right next to toilet and not reclining. :( No entertainment system on such a long flight unless you rent a tablet from them"
Pros: "Crew was so accommodating! Excellent service and personality. Smooth easy flight"
Pros: "Premium seat was nice"
Cons: "Wish exit row seats reclined"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Free movies"
Cons: "No free snacks"
Cons: "Media didn’t work on flight to or from Los Angeles"
Pros: "Most everything"
Cons: "No bottles of water for sale and not enough water to drink, and one bathroom broken without possibility or offer of using first class bathroom to cut down the line"
Pros: "Clean plane and pleasant crew and announcements."
Cons: "The complimentary snack were dry sugar biscuits."
Pros: "A real cute friendly boy was in the seat next to me. It was easy to sleep through the night on the red eye flight."
Cons: "I passed out the whole time so I didn’t get to flirt as much as I would have liked to."
Pros: "Boarding was quick, uneventful. Standard issue, the passengers were on their own to stow bags, get seated...even as crew was requesting that bags be turned on their sides like a book to provide as much room as possible. Then please go through the cabin and assist. Otherwise it was fine because no one has anything approaching expectations these days."
Cons: "This plane was older, smaller and less comfortable than the one we flew from JFK to SFO. For 5 plus hours it wasn’t the most inviting. At landing several people appeared desperate to deplane, perhaps to make connections but no one assisted them. There were also passengers from the rear of the plane up and in the aisle immediately which just causes tension and friction for those still seated. That’s when I want to and did say something to certain individuals and made them wait. But this is the flight crew’s responsibility, not the passenger’s."
Pros: "I liked the ability to be able to order food and drinks over the screen."
Cons: "-Need more food/sandwich options, and a Bloody Mary Mix (virgin) option. -wished the seats had more leaning ability, as my neck hurt a bit. - service on 1416 from LAX to JFK was very good, the stewardess was nice and pleasant, much better than some of the male stewards."
Pros: "Quick boarding / friendly boarding staff Smooth flight"
Cons: "The red-eye flight there were no pillows or blankets available for economy class! This used to be a basic! There was few food options for sale on the menu even fewer snack options."
Pros: "Ample leg room (I’m 5’9, could be tight for someone 6” and taller)"
Cons: "No headphones provided for inflight entertainment. I have an iPhone 8 so I only have blue tooth headphones and couldn’t watch the movies displayed."
Pros: "Very pleasant and attentive employees."
Cons: "Booked at last minute so have middle seats."
Pros: "The Flight Itself Is Excellent!!!!"
Cons: "The Flight Attendant Service Needs Improvement Meaning "1st Class", And Certain "Types Of People" Are Not The Only Passengers On The Plane!!!! Meaning I Had Ordered Something To Drink, And It Took Them An Hour, And I Had To Page, And Remind Them Of My Order. Also, On Long Flights Like This "Food Should Be Served At No Additional Charge" Seriously!!!! That Is All!!!!"
Pros: "Flight attendants were upbeat and attentive. They came around frequently with food and drink carts."
Cons: "My wife and I had our seats changed (not requested or offered) to “sit together”. Turns out this was in the last row, and between not having a reclining seat, a generally rough flight, and the constant line to the bathrooms it was particularly unpleasant. I should have looked more carefully at the seat assignments and they should have been more up front!"
Pros: "Check in, quick boarding"
Cons: "First class food is terrible, first class seats are disgusting, dirty and broken. The Virgin planes are showing their age. No one is cleaning or repairing anything. The service is not what it used to be. They removed live TV and the movie selection is at least a year old. Sad sad state of affairs. Virgin was my favorite airline."
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Great flight! We didn't die and arrived on time."
Cons: "Alaska lost my bag! They found it later, but it took an hour of confusion at the end of a long trip."
Cons: "No USB port to fit my ear buds so 6 hours with no audio/video To cold and was declined any blanket froze!!! Unfriendly stewardess both directions who didn’t care to collect trash:SMILE or care I was cold with no movie"
Pros: "Everyone was very friendly and professional, they granted me with an unexpected upgrade."
Pros: "Quiet, relaxation, good service."
Cons: "Tight seat, hard to get out of."
Pros: "I liked that the tv and entertainment was fairly up to date with a variety to choose from."
Cons: "I was taken aback and disappointmented to board a plane which smelled like the bathroom and seemed not to be cleaned for our flight there was crumbs all over my seat. Also the flight attendents barely made an appearance for me to even request some water! This is not spirit where everything is a la carte on a flight. Disappointed!"
Pros: "I like people who work for Alaska they try they best are very professional and polite."
Cons: "I travel from Hawai to New York with a laid over in San Francisco In the airplane around 6 hrs fly the offer only one time drinks. Went I check my luggage in HNL they tell me will go all the way to JFK airport , went I was in San Francisco they call me to pick up luggage because they don’t sent to New York. Went we arrive to San Francisco airport they delay fly for 3 hrs I have a hotel in NY to sleep for 5 hrs before I pick up rental car and start to drive to my next trip . I lost my hotel reservation, again only one time they offer drinks and food was not good in airplane ."
Cons: "My seat didn’t recline, and the flight was too full for me to move seats. On a red eye this was a real disappointment for me."
Pros: "Crew was helpful and kind. Would fly it again."
Cons: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Cons: "I was bait & switched from $290 to $398 on a Kayak ticket with Alaska Airlines. I have a lengthy customer service email chain & it is NOT resolved. I’m an experienced traveler and customer of Kayak - who is very unhappy."
Pros: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Cons: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Pros: "Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best."
This flight was delayed even though the plane coming in had no passengers. This made me miss my connecting flight to milan Italy. Kayak should not even offer a flight that only has two hour layover between flights.
Excellent Flight very smooth
I finish checking and the gate was changed when I went through they close me out not even putting me in another direction flight to New York
Cons: "Ground crew were antagonistic and need sensitivity training. After the year we’ve been through they need to “ just be kind”. They were unpleasant and onboard crew not much better and demanding with passengers when people tried to stow their luggage. As a teacher of young students we’ve all focused on empathy and Jet Blue could do the same with their passengers."
Cons: "Wish whatsapp calls worked"
Pros: "Nice staff, decent snacks"
Cons: "Flight from JFK delayed over an hour before boarding and then delayed on the runway for 45+ min"
Pros: "Nice crew, nice plane"
Pros: "Entertainment and flight crew were pleasant"
Cons: "I got sick after the flight and I have been sick all week costing me business opportunities. I wouldn’t fly on JetBlue to get sick."
Pros: "Ability to rebook missed connection by chat while still flying."
Cons: "Just about everything. Information about ongoing delays was never provided. Boarded with no PA announcements. After over two hour delay had to go back to another gate to get deadheading crew member which was ridiculous. After get back to gate had to get more fuel because we went back."
Pros: "yes is beautiful"
Pros: "Seat and air were good. Window was clean for looking out."
Cons: "I am 5 ft tall. An attendant could have offered to help me put my bag in the overhead. Instead they just watched while I struggled and stood on the arm rest."
Pros: "The crew members were amazing. Very helpful."
Pros: "Very accommodating very nice and attentive"
Cons: "Very cold on the plan , no place to charger your cellphone , not enough baggage room"
Cons: "I was group A and the 1st seat and had to put my overhead luggage in the back. Also the boarding was a cluster F**k of a mess. So horrible."
Pros: "I appreciated being able to experience what an upgrade was like. Now I can gauge whether it's worth getting for future trips."
Cons: "When I pressed the Attendant Call button, the Steward first automatically shut it without looking to see if it was a true signal or not. And when I pressed it again and waved to him, he rolled his eyes before coming to hear my very valid question. Even the person sitting next to me commented on his eye rolling reaction. Was it because I was an older Non-white woman? He was a Non-white man with a Carribean accent. And I was sitting in the premium section. This guy needs some more training."
Pros: "Everything on time boarding and departure great service"
Pros: "The crew is nice. Pilots are knowledgeable. I had a dog behind me on his or her mother:s lap. It was kind of scary and not hygienic."
Cons: "The dog on the plane outside and not on his or her case."
Pros: "Attendants were friendly and accommodating."
Cons: "Flight was delayed an hour. No blankets or snacks were offered while passengers sat on the flight during the one hour delay."
Pros: "Never flying in jetblue again Always delayed"
Cons: "The flight was late but we flight safely"
Cons: "My TV was working until they decided to do a reset. After the reset my TV went crazy and was clicking options on its own. I told the flight attendant and she was unhelpful. She offered a voucher, and when I asked for it at the end, she said she was too busy to give it to me. What?"
Pros: "Everything was outstanding! Crew, snacks, entertainment, everything!"
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Tv in my row # 25 was not working"
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "even in regular economy seats are spacious"
Cons: "flight was delayed and boarded process was very chaotic"
Pros: "Overall jet blue is always my favorite airline"
Cons: "I didnt like being forgotten about when the refreshments were served . Simple mistake but i was totally parched while waiting so I definitely noticed."
Pros: "It was on time"
Cons: "The seat was worn out into a bowl and very uncomfortable. They also forced me to gate check my bag. Why not check for free if you are always forcing us to hate Check?"
Pros: "The food was good"
Cons: "No comment"
Pros: "A long delay departing in FLL made it so I missed my connection, staying in the airport so I do t have to spend money on hotel. Not pleased"
Pros: "Thank God you had TV’s I’m from Boston and the SuperBowl was on my entire flight For some reason-we wait to board in the jet way for 10 minutes"
Cons: "Watching SuperBowl"
Pros: "Friendly, dependable service from online check in (easy) , check in, to flight. Very enjoyable. I flew Miami Doha non stop"
Pros: "Everything very good"
Pros: "The customer service of the staff was excellent- so pleasant and competent :) Also, the plane and amenities were great!"
Cons: "The tv for my seat did not work. Thankfully, the flight was not full and the flight attendant reseated me but what would have happened on a full flight?"
Pros: "Todo el servicio desde que llegas al aeropuerto y eres atendido por el personal de JetBlue hasta que sales del avión fue excelente. Gracias a el equipo de JerBlue por hacer más placentero nuestras vacaciones de navidad."
Cons: "That you can't turn off the movie"
Cons: "was a good flight but no intrernet or tv made flight seem long"
Cons: "I had everything plastic wrapped from Ft Laud For security .... Once I arrived at Islamabad airport , I saw all of my bags were unwrapped and open zippers , once I checked 85% of my personal items and expensive items were missing!!!!! So frustrated with the flight! TSA has left checked bagged cards! Who do I complain to?"
Pros: "The snacks Wi-Fi and tv"
Cons: "We were delayed 3 hours late because of some airport issue then the computers went down for jetblue"
Cons: "I don't think I should have to pay for headphones. I don't have to in Brazil."
Pros: "I always fly JetBlue, because I'm treated like a human being. I never know what happened during the flight, because I take Dramamine, put on my sleep mask and earbuds and snooze."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Cons: "It was delayed over an hour"
Pros: "Flight attendants were great! There was sufficient room in the compartment above me to place my carry on."
Cons: "I didn't like that the flight was delayed 2 hours and there were several gate changes."
Pros: "Friendly staff, comfortable, good selections"
Cons: "Tv wasn't working well. Sound was crunchy."
This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Pros: "Crew was attentive , quiet flight"
Cons: "More food choices"
Cons: "Nothing. Perfect flight."
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Seats a lil tight"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "the flight was delayed and so I missed my train home"
Pros: "Amazing service from crew"
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "I called to change seats for my citraveele and it was not adjusted"
Cons: "Food was ok...cramped space"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "Flight was delayed."
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "Boarded fast"
Cons: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Cons: "That's the flight is clean"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Pros: "On time, leg room, entertainment, service."
Cons: "No in flight entertainment"
He sat on the tarmac before we left for one hour and 20 minutes and as we arrive on the tarmac for 40 minute's, it would have been nice if they would've told us what the holdup was.
You guys suck, get better seats
Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.
Pros: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Cons: "The crew needs to be helpful and be courteous."
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."
Cons: "American Airlines seats DON’T recline far enough. They cram too many rows making it more uncomfortable"
Pros: "The crew was nice and s"
Cons: "The flight was delayed three times and being stuck in this outdated airplane for almost an almost 4 hour delay was not great. The seats are completely uncomfortable"
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Pros: "Kind crew, smooth flight"
Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "Inconsistent baggage rules across employees in different parts of the company."
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "Flight was late, food gave me diarrhea o"
Cons: "Old plane"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Easy check in and Boarding"
Cons: "Horrible service, clueless flight attendants, very unprofessional crew."
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "Nice seat. Good food. Good service."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Pros: "No better no worse of expected services."
Cons: "A bigger snack should have been provided."
Cons: "No personal TV, awful airline servicers. They were very rude and seemed distracted."
Pros: "It was good. They did their job adequately."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Cons: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "flight was on time and pilot was good. will and grace on the main screens which was a good choice but why bring back the cabin screens from the 80s??"
Cons: "Scaled back to less than a budget airline at a higher cost threshold. boarding process was disorganized, no screens, additional cost for breathing (pretty much)"
Pros: "New airbus at least"
Cons: "Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after."
Cons: "No personal TV for entertainment"
Pros: "Arriving on time for the next connection"
Pros: "Nothing !"
Cons: "Service was horrible. No leg room. Flight attendants were gossiping loudly behind me. Flight was late to leave and we were stuck at the gate once we landed."
Cons: "3 hours on the run way because of a series of stupid things. Made it to NYC before connection. Would not hold flight. Eventually was let on connection because tires needed to be changed. American Airlines Plane. Very old. Should have been remodeled 10 years ago."
Cons: "No entertainment options."
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Cons: "They closed the counter too early , missed flight Did mot accommodate although I was there 50 minites prior to the flight"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "Being stuck on the plane for 2 1/2 hours They lost my luggage that was checked in as being on the belt but it never came down!!! They never found it and I was standing in front when the first bag came down until the last my bag never came down!"
Cons: "My flight got cancelled and then the flight I got rebooked on also got cancelled so I had to spend the night in an airport and miss a day of work."
Cons: "They would not let me board for being less than 5 minutes late."
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Cons: "Seats were not comfortable"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "Crew was very pleasant and professional"
Pros: "Ticket prices are always the best. Even though The flight was delayed by 30 minutes we were only 15 minutes later into the terminal"
Cons: "The flight was delayed by 30 minutes but we were only 15 minutes later into the terminal"
Pros: "Crew was really nice! Flight was quick and easy"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "My kids and I had great experiences with Allegiant Air, thanks in large part to some excellent flight attendants. This was the first flight for both of my children (5, 7) and they had a blast. On our initial flight from Indianapolis to Ft. Lauderdale the attendants even gave each of them their own set of pin-on wings since it was their first time. The kids loved this!"
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Pros: "flight attendants"
Cons: "flight was delayed 4 hrs"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "Late flight , now stuck on plane for 20 mins and being moved to another gate . Still on plane"