Daily cleaning, installation of cabin HEPA filters on flights from Florida to Mallorca
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Scores according to KAYAK customer reviews
Cons: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Pros: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Pros: "Seats very comfortable; real feather pillow! Everything was on time."
Cons: "Breakfast consisted only of sweet items -- I didn't touch it."
Pros: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Cons: "The boarding organize by group could improve the process"
Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Pros: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Cons: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Pros: "The food and service."
Pros: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Cons: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Pros: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Cons: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"
Cons: "very small seats"
Pros: "Always on time and professional crew!"
Pros: "The plane wasn't totally booked and very clean"
Pros: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Cons: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Pros: "We did not get on any flight to NY!!!!"
Cons: "Almost missed my third plane, too."
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Pros: "I love Swiss Airlines, would definitely book with them in the future"
Pros: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Cons: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."
Pros: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Pros: "The crew took very good care of us with food and drinks"
Cons: "Updates by the captain about the situation were too few, too infrequent."
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "Fast, on time."
Cons: "No entertainment at all, super uncomfortable"
Pros: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Pros: "The chocolate was good. The flight was fine no issues. The flight staff was very good."
Cons: "Had to pay $100 for my second bag. I did not pay for the extra bag on my way out. As a star alliance member and a united chase explorer card user I don’t think I should be paying for the extra bag. I booked the flight through United for the expressed reason that I have privileges when on united and feel if I book united these privileges should transfer. If not what’s the point of being a loyal customet"
Pros: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Cons: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."
Cons: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Cons: "Business class service The hostess forgot my request twice. ..."
Cons: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Pros: "You treated me with respect. That was appreciated compared to the many other airlines I traveled on during the past two weeks. I was not just someone herded into the airline."
Pros: "Good food, friendly staff"
Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Pros: "Excellent crew"
Cons: "Terrible seats :-("
Cons: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Pros: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Cons: "Everything was good."
Pros: "See above"
Pros: "Very comfortable seats for coach, good service."
Cons: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Pros: "crew was great. Food was excellent. Bathrooms in good shape."
Cons: "No internet. Very slim choices for entertainment."
Cons: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Pros: "A very short flight."
Pros: "I like that this plane had more leg room then other airlines."
Cons: "Communication was terrible."
Pros: "Polite crew"
Cons: "The service and food was excellent. There is no question about dislike"
Cons: "Boarding procedure for business class with being held up in a small holding space"
Pros: "The people who work for this company are great."
Cons: "The food was terrible."
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Cons: "4 hours delay"
Cons: "The aircraft for the route Miami-Bogota was not in good shape. The business class didnt have any entertainment on board, even though food it’s ok. I’ve been in other airlines and the services on board, as well as the seats are in better shape."
Pros: "They were very helpful and friendly. At the gate they changed our seats to something more comfortable, without us asking. Boarding went smoothly and efficiently."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Cons: "Had a two hour delay and couldn't check in early. I tried to check in around 2 AM when I got to Miami (the flight was originally for 9 AM) and they told me I had to wait till 6 AM. Of course, when I came back at 6 AM they weren't open, and only opened around 6:30 AM."
Cons: "Better food - Internet"
Cons: "cushion seats where uncomfortable"
Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"
Pros: "I like the seat comfort and viewing screens on the seat in front of the passengers which allows for the long trip overseas to pass more easily without appearing to be as long as the trip actually takes."
Pros: "Once boarded, crew was friendly."
Cons: "Flight was over 6 hours delay with no clear explanation or support given to passengers. First and last time I am flying Avianca."
Pros: "Great food and drinks provided by excellent personal."
Cons: "Baileys is no longer an option. Has been changed for a South African beverage."
Pros: "Good flight. Met expectations."
Pros: "excellent service on board"
Pros: "The food , the service and the movies !!! Great selection"
Cons: "Nothing, everything was perfect"
Pros: "Left on time. Arrived 10 minutes early. Boarding was efficient."
Pros: "Entretainment was the only part that i will recommend"
Cons: "They wake me up like 20 times, they didn't have covers for all the seats, i only ask for a flass of water during the breakfast and they told me to go to the back and take it by myself. They didn't let me know that any seat of the row i was in didn't pull back, they also wake me up to open the window.... Overall the worst experience with a mayor airline... Im worried i have to go back home with them."
Pros: "Seating arrangement in spacious, the touch screen entertainment is great, and i love how avianca still gives free food"
Cons: "Nothing, had a great experience"
Cons: "The plane was cancelled and we where re-routed to bogota and then the plane arrived late in bogota and we missed the flight to Cartagena. We had to stay overnight in bogota. A mess. Horrible service"
Pros: "Very friendly crew. Great movies and music. Clean."
Cons: "Flight was delayed, it threw of my schedule."
Pros: "TV screen was very nice. Roomy seats and good food."
Cons: "we still havent take. iff"
Pros: "The service is great, the staff is very warm and polite! Definitely a plus!"
Cons: "The food is HORRIBLE I didnt like that some seats (on the same row) had pillows and blankets for some and not for all... arent we all in the same class? The amount of miles is a joke. I fly with copa from Panama directly to Miami and I get 1161 miles, here, I flew from Panama to Colombia (1hr) to then go back up (passing thru Panama again) which means 2 more hours of flight and the total amount of miles from Panama to Miami with avianca is 967."
Cons: "There wasn't blankets for all the passengers so I was freezing just because."
Pros: "THE SERVICE WAS VERY GOOD"
Cons: "My seat did not recline"
Pros: "My flight from MIA to Bogota was rerouted to Lima Peru after missing my flight and I was given first class which was quite an unexpected but appreciated upgrade. I ended up having to stay over night in Peru due to that flight being delayed in MIA and the hotel was top of the line. My flight from Lima to Asuncion was nice and very appropriate"
Pros: "Smooth flight & great movie"
Cons: "The food was horrible. Avianca has decreased it standards in the food area."
Pros: "Avianca was on time"
Cons: "The food coulb be better"
Pros: "Good food. On time"
Pros: "Amazing AirBus! Great service, îm satisfied with Avianca."
Pros: "Que mejoren un poco la comida"
Pros: "The enterteinment sistem"
Cons: "That the flight was delay and they did't say anything"
Pros: "Todo en general es muy bueno, fue el vuelo mas puntual que he realizado"
Cons: "La comida puede ser mejor"
Pros: "Los aviones son modernos y bastante cómodos."
Cons: "No habían suficientes frazadas para entregar a los pasajeros. La tripulación ni hizo su trabajo completo. No recogió los asafates, una vez terminado el servicio de cena y no ofreció, ni agua, previamente y ni Cafe, después."
Pros: "It is a pleasure to flight with Avianca Aerovias, always on time and the crew was very professionals."
Pros: "Very comfortable plane. The captain were very informative at all time."
Cons: "The staff were very unprofessional from the counter where we were overcharged for extra suitcase to the crew in the plane who were not attentive at all, specially to my 92 years old mother when she requested for assistance to set the screen or to openned the snack bag. Food were so small portions."
Pros: "Avianca an excelente company"
Pros: "Plane was new."
Cons: "Crew were not all bilingual."
Pros: "Being stressed out after my gate was changed."
Cons: "The complete waste of money spent on this GIG trip because my gate was changed and I missed my flight."
Cons: "They were rude. Acted like they were better then everyone else."
Pros: "Miami, USA"
Pros: "Good service (on-board and at the airport)"
Cons: "The boarding took more than an hour. The flight departed 1:30 hs. later."
Pros: "the flight was in time ,and the service excellent in counter and during flight,"
Pros: "friendly and polite."
Pros: "Flights always have comfortable seating and good entertainment options."
Cons: "No English was spoken during the boarding process - a fellow passenger told me when to board. No English was spoken when the meal was served - a fellow passenger helped me choose my meal. No English Customs papers were available. Really???"
Pros: "Very helpful crew. Quick boarding process."
Cons: "Not much leg room, or space in seats."
Pros: "Drinks served on flight. Comfortable seats."
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Cons: "Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?"
Cons: "Mine crew 2 ladies"
Cons: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Pros: "The crew was attentive"
Cons: "We sat on the runway for an hour."
Cons: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Pros: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Cons: "Te cabin pressure gave us headache. always happens with the A380 though."
Cons: "All was fine"
Cons: "Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver."
Pros: "Flight on time, crew polite and ready to help"
Cons: "Seats in the plane a little closer to each other than usual I think."
Pros: "The service and the airplane"
Cons: "Nothing at all"
Pros: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Pros: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Cons: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."
Cons: "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."
Pros: "Food On time boarding In flight services"
Cons: "Long announcements"
Pros: "Crew was good"
Cons: "Flight was over booked and they changed us the seats"
Pros: "Comfortable seats. On-time flight."
Cons: "Entertainment system difficult to use. Vegetarian food was mediocre at best."
Cons: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Pros: "I enjoyed the sleep."
Cons: "No enough leg room for a slender Man of 5 foot 7 inches."
Pros: "Friendly crew"
Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Cons: "No language options on tv besides english."
Pros: "By far the best flying experience in a long time..."
Pros: "The service and food was excellent"
Cons: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Cons: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."
Pros: "they did good job"
Cons: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Pros: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
Cons: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."
Cons: "Unfriendly crew"
Pros: "Service & timing..."
Cons: "It took them time to fix my entertainment screen..."
Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"
Cons: "Our luggage was the last to arrive planeside from our late flight from Vancouver. We saw out luggage on the cart next to the plane, but apparently someone decided not to put it on the plane. We are now at least 24 hours without our luggage (we still don't have it) and cannot take advantage of our very expensive vacation. I must say, we will stop using Lufthansa and all partner airlines. This is completely unacceptable. I have received no communication at all from Lufthansa to explain why our bags were not loaded onto the plane, even though we saw them out the window, on the cart, next to the plane, before door closure. I am wondering if someone at Lufthansa decided it would be fun to ruin our vacation?"
Pros: "Took me to great location"
Cons: "Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!"
Cons: "The kids were allocated away from their mothrr"
Pros: "The food was kind of nice"
Cons: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"
Pros: "Everything about the flight was great"
Cons: "Everything was good only scary part was when we where about to land the plane suddenly took off again it took everyone by surprise and we had to circle back around again."
Pros: "In flight entertainment"
Cons: "Seat pitch"
Cons: "Very long flight. Try to get as much sleep as possible."
Cons: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Pros: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."
Cons: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Cons: "Flight attendants served too many drinks (hard liquor) to the passenger sitting in front of me, and continued serving him even after he was visibly drunk. When preparing for landing, one attendant gave an annoyed answer when I asked him to remind the same passenger to set his seatback in vertical position."
Pros: "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends."
Cons: "the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus."
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Pros: "Great staff."
Cons: "The time it takes to travel. Can't control that."
Pros: "Good variety in vegan choices."
Cons: "Please add pickle if possible."
Pros: "We arrived at our destination on time"
Cons: "Computer problems at airport. Waited about 45 minutes in line to check our bags. Plane left late. Very cramped seating."
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Pros: "The crew was great and separation of passengers unless traveling together was great as well!"
Cons: "My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage."
Cons: "plane stated wifi available but did not work. plane was outdated also no power at seats available"
Pros: "American is our main airline and We never are disappointed"
Pros: "Attendant was fun."
Pros: "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
Cons: "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"
Pros: "Areas of schede with flights. No incidents."
Cons: "Oversold on the way out. Didnt affect me. It could have."
Cons: "Delay wasn’t explained, crew/staff was mediocre"
Pros: "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
Cons: "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."
Cons: "Cabin was freezing cold. Flight on time. No major issuess"
Pros: "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
Pros: "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
Cons: "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
Pros: "The cookies. Quiet plane."
Cons: "Took longer to take off than the flight to Buffalo."
Cons: "6 hour mechanical delay"
Pros: "Customer service, boarding and service onboard were excellent."
Cons: "Noting all was great"
Cons: "I do not like nor eat your cookies. You could do better."
Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"
Pros: "I was Happy with the free soda I got. That’s about it."
Cons: "Well my flight to Milwaukee was delayed 3 times and then canceled. Thankfully my moms flight with south west had open seats so I bought a ticket on that flight while everyone and there mom was at the ticket counter trying to change their flights. And then on the way back to Florida, my flight was delayed twice, and I almost missed my connecting flight. One of the worst experiences flying. Then I was Told I couldnt Get a partial refund for the flight that was canceled to Wisconsin"
Pros: "Seats were comfortable."
Cons: "Flight attends were slightly curt."
Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Pros: "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
Cons: "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."
Cons: "I know this isn’t Kayak’s issue but American Airlines literally forgot to put fuel into the plane. We were delayed for over an hour and luckily I made my connection in Charlotte but only because they held the flight and it was not full. Had it been full I would have lost my seat."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Pros: "The only nice thing was the plane."
Cons: "There was terrible service. And we missed out connection because an empty plane was sitting at our gate. There is no way the airline did not know this plane was at our gate. They also did not play for our hotel to stay the night. Never flying American again. Not a single employee seems to know what's going on."
Pros: "The flight was good crew members was nice and professional."
Pros: "Always we have a good experience"
Cons: "The aircraft was extremely too hot"
Cons: "Overbooked Long lines Lost bag for my son Rude agents Absude EU 33 charge to book a seat. Bad website. Not a decent customer service. End this airline"
Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Cons: "No onboard entertainment"
Cons: "You will never change anything. It doesn't matter."
Cons: "We sat on the tarmac after landing for 40+ minutes."
Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"
Pros: "Very efficient boarding, new plane"
Pros: "flight left and arrived on time. Service was efficient and friendly."
Pros: "No problems"
Pros: "Flight oversold. Couldn't use online system to book flight, so went 3 hours early to check in. Told couldn't check in still, had to do it at the gate. Then flight delayed two hours. No communication."
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
Pros: "The crew was professional and polite."
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Cons: "Pilots flight like crazy and the second plane was dirty"
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Pros: "That I got from Florida to California"
Cons: "Old planes. Dirty. No entertainment. Noisy. No chargers for electronic devices. No music Even on short hour flight. Small narrow seats even on premium seats. Over rated and expensive."
Cons: "Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting."
Pros: "The entertainment was nice!"
Cons: "The seats were not comfortable"
Pros: "Fine flight once we were in the air."
Cons: "There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B."
Pros: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Pros: "The crew was nice."
Cons: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Pros: "It was cheap"
Cons: "Flight was late, boarding and unloading was slow so I missed my connection to LA."
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Pros: "The pilot did an excellent job navigating through rough weather."
Cons: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Cons: "All processed food. GMO’s. No organic options."
Pros: "The time arrived at the airport was great"
Cons: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Pros: "Excellent flight, timely"
Cons: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Pros: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Cons: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."
Pros: "Excellent service , good food . Ahead of time flight"
Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Cons: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Pros: "OTP, the plane was modern, high load factor, which means that this flight is doing good. The wifi was also good,"
Cons: "Only 4 bathrooms for the whole economy and premium economy classes and only at the center of the plane. No snacks between dinner and breakfast."
Pros: "Our seats were very comfirtabke"
Cons: "Nothing, it was all great!"
Cons: "No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us."
Cons: "Disorganized boarding"
Pros: "The AA Tampa crew need to train the IB crew on customer service"
Cons: "dirty bathrooms, little space, the crew seemed tired and a"
Pros: "The discomfort of the cramped seating overshadows everything"
Cons: "This was the 3rd time I had to take Iberia coach in Europe in 4 week. As horrible as the first 2 times. The rows are too close to each other. I can not sit straight. My knees hit the seat in front of me. I was not the only one measuring more than 6 feet. Other men equally were obliged to sit sort of diagonally. It a real torture. Horrible. Never again."
Pros: "New plne, service from American Airlines was good news friendly."
Pros: "Exit row seating has plenty of room"
Cons: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Cons: "It's ridiculous in 2 hours flight even a glass of the water we don't get ... and in the flight Madrid to Miami all flight they don't give a bottle the water ... please need keep the people hidratate in the flight"
Cons: "It was hot in there and the WiFi wasn’t working Besides that it was good"
Pros: "The crew was awesome and very helpful. The trip was also comfortable as it could be for a full flight."
Cons: "I am a vegetarian, I was not made aware of food options and was only offered chicken or beef, which I do not eat."
Pros: "Clean plane, pleasant staff, excellent movie selection. food better than most."
Cons: "The flight was cancelled at the last minute due to a hurricane. Both British airlines and Iberian airlines posted conflicting information as to the flight cancellation, hence affecting hotel reservations and proceeding flights. The whole process has been a nightmare. I will have serious reservations booking future flights with either airline. Very disappointed !"
Pros: "The flight on time. Clean nice."
Cons: "Iberia's only thing is that airplanes don't have enough leg space"
Pros: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"
Pros: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Pros: "Quick flight - the staff was great and prompt for boarding. They were really accommodating and friendly. The seats were comfy although small. I feel asleep numerous times with no problem, lol."
Cons: "There were no negatives with this flight. I felt it matched the pricing and what I expected."
Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Cons: "They lost our four bags. Three were found two days later. One bag we never saw again on vacation so had to buy a fourth of the stuff a family of four had to survive in Europe for a month. Bag was eventually found and sent to our home in US. Iberia had connecting flight to Berlin so close to arrival in Madrid that we barely made it on flight and bags never did. We will never fly iberia again."
Pros: "Good and beverage selection was great"
Cons: "Delayed departure I'm 6'4" and business seat is small Also crew should improve kindness and attention."
Pros: "Fast boarding."
Cons: "No air conditioning.no help with making connecting flight/customs. Staff could not speak english."
Pros: "Movie choices on flight, crew was also very friendly."
Cons: "Boarding process at MIA was disorganized."
Pros: "On time. Great service."
Pros: "The price,. The plane. The food and the intertanment"
Cons: "Could be perfect if the service in the flight was better"
Pros: "The food served and diverse movie choices."
Cons: "4 hour delay."
Pros: "Confirt of plane"
Cons: "Delayed flight when in runway, had to return to the terminal..."
Cons: "Kept us waiting for five hours"
Cons: "The aircraft has air condition problem and they whole flight was extremely HOT!!!! Cabin crew paid very little attention to this until we were 4 hours into the flight and basically said there is nothing I can do. I call for the head of the cabin crew and she took 2 hours to come talk to me. I had to wait for here to come out from her flight nap in the crew quarters."
Pros: "Great entertainment set, neat reclining seats and nice crew."
Cons: "Plane departed early effectively leaving my luggage and vacation. Why did we leave gate 10 minutes early?"
Cons: "The crew were not friendly; they were kind of brusque. They didn't smile much, and seemed annoyed by passengers."
Pros: "Love the individual screen on each seat."
Pros: "Seats are very comfortable compared to Emirates and other US Airlines."
Cons: "Crew only came around during service time. More choices on Food"
Airlines flying from Florida to Mallorca have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Mallorca
Masks required on board, masks provided on flights from Florida to Mallorca
Social distancing seating
Middle seats unavailable to book on flights from Florida to Mallorca
Testing for antibodies, testing for symptoms for flights from Florida to Mallorca
Waiving of change fees. Search flexible flights from Florida to Mallorca