They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
Was so disappointing. Business class with no TV, uncomfortable seats. Had much higher expectations.
This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.
Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.
Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight
Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.
Etihad flight sector is a local . .give the same quality upto destination
Sits are very uncomfortable Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.
It feels like the seat did not have any cushion just plywood. The seats are so compact that I could not even move at all and I am slim. Just imagine someone else. Singapore Air and Emirates are far far better than this. Do not even travel for free. For a 12 hour flight sitting on a plywood is horrible experience and on top of that the person at checking counter at NY was worst and rude. Plus they charge arms and leg for everything. I think they would also start charging for belts and oxygen also soon. First and last time flying with Ethiad.
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.
The boarding was not in sequence. All were invited altogether. I was not secured the meal I had asked for.
Airline and airport management is tooo much poor airlines staff and managers not well trained they have too much attitude flight is delayed they did not announce all is poor
Boarding pass was not printed at the first port & connecting flight didn’t let me go and have wait 10 hours to get next flight.. the reason we pay more money for shorter hold time and get to destination early! Very poor service 😕😕
Flight seats were broken . TV screens don't work. Remote don't work. It was a horrible experience. Felt like so risky flight. Plus my bags were lost and when we recovered the bags after 2 days items were missing inside
It was my elderly parents travel with my uncle and aunt who were over 80 yrs So i have boarded all these four passenger and the lady could not give us all four seats together even though i have check in them all at once. Then the wheel chair service was one of its worse kind. The wheel chair service guys left my parents once they reach to security check. And same issued of wheel chair happened at the Delhi airport, No one is there to help them for the wheel chair assistance. It was ridiculous and have to beg to the staff there for the assistance. Its not because of Air India I have booked there ticket but it was because of most of the passengers are Indian and in case they need help some one can help and understand them. It is our Compulsion. Otherwise we would choose different path.
I love air India plane was new and very comfortable seats
Entertainment system was not available in Delhi-Ahmedabad flight. The flight was delayed for take off by 30 mins
