Being a frequent flyer as usual i arrived to the airport 3 hours prior to the flight, checknin was fine and i went to the gate. Everything runnyng smooth until boarding time when we were told there would be a 30 min delay due to maintenance, after this the horror story begins. Another 30 min, then 30 more, another hour and finally the flight was cancelled. At the gate we where informed the company would take ys to a hotel and provide vouchers for food we should go back to the check in to retrieve our baggage, take vouchers, be redirected to hotel to go to the flight in the next day. Arriving at the check in there was nobody to organize a line properly and people started to form different lines. Copa crew looked totally lost, showing no experience or training to deal with the situation. Long story short, there was no hotels available in miami so they sent us to palm beach. I received the information that i would take a shuttle to the hitel and then the same shuttle would take us to miami at 3:30 to catch the flight in the morning. Asked the driver about the time and they told us there was jo reservation for the shuttle to takenus to the airport. Tried to vall the company and nobody answered. Arrived at the hotel starving and there was no food because it was midnight (i arrived at the airport 2pm) finally some passenger found out the van would be at the hotel at 2:30am to pick us up to the airport. Finally i went to the airport and here i am now hoping i can get to my destination. Never felt so disrespected and never seen so poor service from a company. I've flown copa in other oportunities and it was ok but if something goes wrong with your flight expect the worse.
jose ramirez muy mala atencion la persona que me atendio no me dejo ni explicar que hubo un accidente y eso retraso mi llegada al aeropuerto ademas venia de 1.30 horas de distancia .
no me dio ninguna solucion me dijo que fuera a otra aerolinea y comprara otro pasaje y eso fue lo que tuve que hacer comprar un pasaje que me costo una cantidad de dinero
le quiero comentar uno compra unpasaje de trabajo no es para perderlo y no viajar por que no quiere y asi como a uno lo dejan esperando en muchas oportunidades de igual manera tambien deben tener primero un poco de educacion y escuchar al cliente y si no pueden dar solucion llamar a un supoerior y no sentirce superior
Check in very slow, not enough agents. It was an international flight so I understand that there are extra steps that must be taken. I was in line way too long, and when finally checked in was advised to run to the gate where I waited 30 minutes to board. One slow down in my checking in was that I was one way on Copa, and was returning on United. All I had for the United flight was a 6 digit code. That upset the agents and resulted in conferences between all the agents. Looking at my passport, looking at me, looking at 6 letters. Lots of head shaking but finally letting me check in.
They cancelled the flight due to some technical difficulties. They told us to wait, while there were no other plane to replace. Then ( only in spanish) they announced that there is no more flights this day and we need to go to the Copa counter to rebook our flights. everything was super unorganized. I waited 6 hours to get my new flight. It was a mess. Never again i am tlying Copa Airlines
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