I have been burned already flying this carrier but was pleasantly surprised by their efficiency. The crew was friendly. Agents were attentive and pleasant. Flight got in early. Baggage was not delayed. Food service was good. Very atypical to get a hot meal for a flight under 5 hours.
Not a very new plane. The captain was silent. I think passengers should at least hear from the captain. At least a welcome message.
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
On time departure, tasty meal, most accommodating & friendly crew.
Would be nice to be able to put your carry on close to you seat & not let passengers whose seats are in the rear of the aircraft & board first to put their carry ons in the forward part of the aircraft
Great in flight crew, nice free snacks, good entertainment.
Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.
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