It took 45 minutes to drop off bags that then didn't arrive until 3 days later for a less than 2 hour flight to the Dominican Republic. No one could tell you the where abouts of your luggage because no one picked up any of the phone lines!! They did this to 60 of us traveling over Christmas including families with small children. They should give us a full refund.
I would never recommended them nor fly them again.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The plane ride was fine. The boarding and crew member were cool.
They lost my luggage and they took a long time just to get it back plus wanted us to go back to the airport and waste our money to go back when it was their fought for losing it.
they charged me twice for my bag..the lines were horrible..half the machines didn't work..it was a nightmare checking in...spirit wouldn't let me check in online
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