It took 45 minutes to drop off bags that then didn't arrive until 3 days later for a less than 2 hour flight to the Dominican Republic. No one could tell you the where abouts of your luggage because no one picked up any of the phone lines!! They did this to 60 of us traveling over Christmas including families with small children. They should give us a full refund.
I would never recommended them nor fly them again.
The plane ride was fine. The boarding and crew member were cool.
They lost my luggage and they took a long time just to get it back plus wanted us to go back to the airport and waste our money to go back when it was their fought for losing it.
they charged me twice for my bag..the lines were horrible..half the machines didn't work..it was a nightmare checking in...spirit wouldn't let me check in online
Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads.
Flight was delayed.
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
Great in flight crew, nice free snacks, good entertainment.
Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.
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