It took 45 minutes to drop off bags that then didn't arrive until 3 days later for a less than 2 hour flight to the Dominican Republic. No one could tell you the where abouts of your luggage because no one picked up any of the phone lines!! They did this to 60 of us traveling over Christmas including families with small children. They should give us a full refund.
I would never recommended them nor fly them again.
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