Hate the new seats they are extremely uncomfortable especially on a long trip. Tickets may be cheaper but service is void on your trip. I will be checking other airlines prices more closely to see if I can get a decent seat and a half a can of soda
This was the worst flight I have ever taken in my life.
Charging for a carry-on bag was just the beginning. I had packed a small carry-on (no checked-in baggage, mind you) with a few personal items that couldn't have checked without significant repacking. To carry on this small bag I had to pay $40 in the outbound flight and $30 (repacked) to check in in the in-bound flight. This totally upset the reason for going with Frontier in the first place.
The seat was so small that even with my small body frame (5'8" and 150 pounds), it was a hellishly cramped seating.
The tray was so small that I was unable to place my small laptop on this contraption and work. Terrible, terrible, terrible!
There was not even a cup of coffee on board. All they had was junk food for sale.
Well, I had my first and absolutely positively my last flight on Frontier Airlines.
Paid for a seat upgrade in the front row hoping to have more room on a long flight, only to be sandwiched between 2 very large people that should have paid for two seats. I have nothing against anyone who is larger, but when you are spilling over into my seat, I have a problem with that especially paying for an upgrade on a longer flight.
As I said, the personnel and overall operation was good. Friendly people.
Flight was running late when gate agent announced a 30-45 minute delay for a security sweep because aircraft was left untended. Saw the first office and one flight attendant go down jetway while passengers were still deplaning. That should have solved that problem. What happened?
I gave two stars. One for the nice group of flight attendants and one for surprisingly not losing our bags
Being delayed over an hour with minimal explanation and zero apology is unacceptable. We picked that flight because it was the earliest back to Denver and were both subsequently late to meetings. The initial 25 minutes we understood, but adding an additional 30 while we were in the air and couldn't contact our respective bosses made one hell of a Friday for both of us. The seats (which we had to pay for) were glorified plastic chairs. Did not recline, had a tiny tray table, had zero pillow, and were super uncomfortable. I'm greatly confused as to why we pay a fare that doesn't include a seat, as there were literally zero free seats to choose from, and they were all just as uncomfortable. What exactly does the fare cover? Because carry on bags, beverages, and seats weren't included. The flight was approximately 4 hours long. Nearly half of that was tortuous as a child several rows ahead was having a full blown fit complete with yelling at the top of their lungs, hitting seats, etc. This was not your normal upset child on a plane, he was extremely misbehaving and there was no effort from the flight crew to ask the parents to calm him or to offer any help. It made the entire flight that much worse to watch the entire group of passengers appalled at this child's behavior and not so much as a free juice for him or even a hello from the crew to distract him. Both of us have been flying since we were toddlers and understand a crying child. This was so much more than that. We regret that frontier is often our only option for getting home to CO without purposefully booking an additional flight to another hub. Every time we have to fly Frontier we get our hopes up that things have improved and are regularly disappointed. Your planes rarely leave on time, and when they do the passenger experience is still sub par. Hoping we can get another major airline to put more flights out of Denver or Colorado Springs solely so we don't have to rely on Frontier, the unreliable carrier.
The PEOPLE/staff are great from counter baggage check-in to gate and stewards. I forgot to get the name of the stewardess who was so much fun and entertaining on the flight. I noticed her energy at the gate, and then when she was on the flight, she joked and maintained a light and happy attitude! How refreshing! Unfortunate the aging fleet and overworked employees can't be better taken care of.
I did read all the disclosures, so I was aware of other fees to add expense to my ticket which just comes across as ' not straight-forward'. So many financial penalties for not choosing the right/ best way to take your clothes with you when you travel!??? The website check-in is too messy, and misleading, also. I had to call to clarify the information on seat assignment which is a waste of everyone's time! We were delayed for an hour both at the gate and on the plane. Paying for orange juice on a plane is ridiculous! Missed my bus to Colorado Springs and had to wait another hour and a half for the next one.
could not print out tickets night before
kiosk at airport morning of flight not working
stood in line long time
was not informed of delay until gate
flight delayed 2 hours
so crew could have break.(GET THAT PART)
BUT should have brought in new crew
seats were horrible. really uncomfortable and no recline. pathetic tray table Really???
had to pay for seat without knowing(would like our $24 back)
$35 carry on charge.
NOT A GOOD EXPERIENCE
HARD PRESSED TO FLY FRONTIER AGAIN
USED TO BE FAVORITE CARRIER
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