The people at the airport did not have any sense of urgency. We told them upfront we had a connection in Orlando at 6:55 and they assured us this would be no problem. The flights were 2 Hours LATE, and considering the flights are only 40 minutes long this is ridiculous. If we had not "forced" the ramp personnel to give us our bags outside the plane we would not have made it home. As it was our flight was in final boarding once we made it to the gate. We would never fly this airline again and would opt to rent a car and drive if we are ever in this neck of the woods again.
Legroom reasonable. Ontime departure and arrival. Baggage time reasonable. Staff all seemed distracted and perhaps unhappy(?). Smiles would have been nice to see. The plane was a Saab and I have had nice flights in them. This one was very loud and rattled when we took off or banked.
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