Very aggressive at the boarding area of only allowing one person passed a line/ sign
We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes
Only beverages were offered to first class and I thought the flight attendant could have also served the Delta Comfort as well instead of sitting down and staring at her phone and walking past all of us to the back of the plane to charge her phone more. There was a complete lack of turbulence and was safe enough for flights attendant to walk around in the front of the plane, collect trash and serve a few people water and turn off the seat belt light. Also didn’t enforce people putting their seats into the upright position and allowed two passengers to remain reclined during landing. They seemed out to lunch completely. Usually my experience on Delta is much better.
WiFi didn’t work on two of four planes. Flight attendants were not overly friendly or welcoming. Planes were extremely slow to board and deplane.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Flight from Fort Wayne to Atlanta was the smallest in terms of cabin space that I've ever seen. A carry on I've used for 20 years BARELY fit in overhead compartment. I'm 5'10" and felt very cramped. Not the best experience.
Delayed. Hot. Passenger next to me was so large I couldn’t move.
2+hrs delay without any reason provided and a cramped flight
Originally, I was booked in economy. I paid several hundred additional dollars to upgrade to first class. Then I paid several more hundred dollars to change my flight to a slightly earlier flight. I asked if the changed flight would also seat me in first class, and I was told that it would. When I boarded the plane, however, I was seated in economy. So, I paid $500-600 more than I paid for my original ticket for an upgrade and a changed flight - received the changed flight (which was nice), but did not receive the upgrade. So, I was not completely satisfied.
The airplanes were so old and out-dated it was terrifying to fly on them.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
I still prefer Delta, but Delta doesn’t fly to State College PA.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
Nothing bad to say about the actual crew or airline. It was nice to have a complimentary FULL can of soda, as well as a snack. Blankets and earbuds were also provided at no cost for this red eye flight. I especially appreciated the free WiFi and movie selection with the Bluetooth option. It helped the flight pass more quickly. No matter who you fly, boarding and disembarking are always SUCH a pain. As I mentioned, this is on the passengers and not the crew!!
Flight attendants rude and impolite… flight delayed by almost 5 hours.
Ok so apparently the new policy on United Airlines is that customers in the main cabin should NEVER be served more than once and besides picking up trash there should NEVER be another interaction with the customer for any reason.
Flight was great. On time. Pleasant crew and responsible passengers. My only disappointment was that there was no coffee or tea offered. It was a short flight but a coffee would have been appreciated for what the price of tickets are now.
For the first time in all my travels I found the arm rests very inadequate and painful. The arm rest between me and the passenger to my left was thin and didn’t support either of us. On the right side, (window side) the armrest was thin and short causing me pain mid-arm.
I've flown American several times this summer and I have yet to get a flight that leaves on time. However, a delay is better than a cancel. So far I have had four canceled flights and two delayed flights
The flight was delayed and was not forthright on the time that it was likely to depart where Flight Radar 24 was reflecting a later time that ended up being accurate for the takeoff. The plane was filthy with food smashed into the carpet and crumbs were piled under the seat where I was to put my backpack. It looked like a full sized Lotus Biscoff cookie was pulverized under the seats in my section. The seats were so uncomfortable especially when the person in front reclined his seat completely to where it was smashed against my knees and I am only 5'2". The fruit and cheese box for $13 was lackluster with no flavor and not satiating at all. The plus side is that I did get one full can of ginger ale. The flight attendants looked miserable and tired, probably due to the last minute need for a new flight attendant to fill in since the original one assigned could not continue on to service this flight. Improve the flight experience for customers and maybe the irritability and stress of flying in today's environment will not negatively impact the joy and stress of the employees/flight crew. This is why I prefer to fly non-US carriers whenever given the chance.
DELAYED AGAIN and AGAIN and AGAIN - not only that, you delay in 20 minute increments for hours and hours instead of having an accurate delay understanding.
Communication not good, too many changes. Three flights were cancelled due to weather and the options were not acceptable. I had to cancel my Canada portion of the trip.
On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.
Very long delay at PHL. The old section of terminal F is a disgrace. Take-off was 3.5 hrs late. It was not just the bad weather, but also too many jets occupying too few slots, a very PHL-based problem.,
Delayed 6 times. Eventually rebooked and missed a whole day of my vacation. Hot mess
Unfriendly gate staff and significant delay once we were on the plane.
Entertainment was okay not because anything was wrong but it is a short flight so having no wifi is annoying but understandable. Crew was outstanding as usual
