I loved the (first) nonstop flight option from Austin Tx to Frankfurt/Germany
To make a seat reservation it costs extra (like $15) I never heard of that! There were 4 movies to watch for free (2 of them cartoons) the rest was 8 euros a piece! All but one staff were friendly, the beverage service poor.
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence.
The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance.
The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?)
The flight attendant woke me up to shove a food tray that I didn't want.
We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell.
The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.
we left gate on time & then pilot announced(all announcements were in german & then you would get a very short one in english) we had hydraulic problems-waited for parts/repair time/testing - 3 hours later they decided to cancel flight-between german/buses/hotel there was a lot of confusion very dis-organized, much confusion at gates the next morning - got to airport early but gates not open until 1 hour before flight-ended up leaving 18 hours late - finally got to austin & baggage was another 1/2 hour although airport not crowded-not sure if condor does not maintain planes properly but we heard many problems from other condor flyers
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